462 Kenmore Drive, Danville, WV 25053
For more information about senior living options: (866) 208-4318
Overall Review of Hillcrest Health Care Center
Pros
They express sincere gratitude for the staff’s loving care, compassion, kindness, friendship, patience, and comforting presence shown to Mamaw during her stay and final days.- Every single CNA and RN cared for her like family, and the environmental team kept her room clean and sanitized around the clock.
- They went above and beyond for Mamaw, and the family is grateful for every one of them.
- The staff were patient and very kind to her during her time at Hillcrest.
- She loved everyone there, and they took really good care of her while respecting her privacy.
- The family loves Hillcrest and is very grateful for all of the workers.
Cons
The staff left the mother-in-law in bed for weeks and failed to help her use the bathroom, causing a bed sore that turned into a staph infection. - They neglected the patient by not keeping his mouth moist and by giving him medications he couldn’t swallow, leading to aspiration and pneumonia, with delayed family notification.
- The director is ineffective and should be replaced; the facility stinks, lacks activity, and care has been repeatedly criticized.
- The building smells like urine and feces; staff lounge at the nurses’ station while alarms go off and no one responds, showing a total lack of care.
- The staff watched a patient decline and die shortly after, indicating neglectful care.
- A nurse allegedly threw an iPad against the wall and yelled, demonstrating unprofessional and abusive behavior.
- Residents’ belongings were stolen, including a tablet and a shaver, indicating theft and security problems.
Review
Hillcrest Health Care Center in Danville, West Virginia is best suited for families that prize a warm, personal caregiving culture and want staff who treat residents like family, especially during rehabilitation or ongoing comfort-focused care. The strongest appeal lies in front-line caregivers, CNAs and RNs, who display patience, kindness, and a steady, comforting presence. An environmental team that keeps rooms clean and sanitized adds to a sense of homelike dignity. For residents who benefit from close family involvement, clear care plans, and a tangible sense of everyday compassion, Hillcrest can feel like a supportive, caregiver-driven environment rather than a sterile institution.
On the positive side, several families praise caregivers who went above and beyond, noting genuine acts of kindness, frequent attention, and a sense of respect for privacy and dignity. Some residents show meaningful progress in daily functioning: improved mobility, better eating, enhanced social engagement, and more responsive communication with loved ones. In these cases, the atmosphere of care and the daily human connection can make a real difference in comfort and mood, reinforcing the value of hands-on staff who treat residents as individuals with histories and preferences.
Yet the facility’s record also contains a substantial and troubling volume of concerns that cannot be ignored. Repeated reports describe neglectful behavior, delayed response to needs, and insufficient assistance with basic activities such as bathroom use and hygiene. Several families recount bedsores, infections, and even serious medical missteps that culminated in adverse outcomes. Odors, alarm bells that go unanswered, and a perceived lack of urgency around resident safety recur across multiple accounts. Complaints about leadership and communication, especially from administration or the nursing director, shape a pattern that undermines confidence in the facility’s ability to sustain consistent, high-quality care.
These pros and cons must be weighed against the overarching impression of governance and culture within Hillcrest. The most compelling advantages, genuine warmth, attentive bedside care, and moments of noticeable improvement, are real but appear fragile if not supported by reliable supervision, rigorous hygiene practices, and proactive clinical oversight. Families who can be consistently present or who maintain an assertive collaboration with staff may experience the best outcomes, yet the persistent negative reports suggest that systemic weaknesses can overwhelm individual moments of kindness. In decision-making terms, Hillcrest rewards engagement, yet it also magnifies risk for residents whose needs exceed intermittent compassion.
Certain residents should consider alternatives. Those requiring strict, predictable clinical oversight, highly rigorous infection control, steady day-to-day operations, and decisive leadership would likely fare better elsewhere. Families who cannot commit to frequent on-site visits or who demand transparent, consistently high performance on safety, documentation, and timely communication should view Hillcrest skeptically. Prospective residents with complex medical needs or a history of adverse events in similar settings should realistically prioritize facilities with stronger, evidence-backed care protocols and proven remediation of staffing and supervisory challenges.
In the end, Hillcrest represents a mixed proposition: a warm, person-centered caregiving posture that can bring comfort and incremental improvement when staff are at their best, set against a backdrop of notable, recurring concerns about neglect, safety, and leadership. The prudent course is to approach with a clear plan for ongoing oversight, regular visits, open lines of communication with administration, and a thorough review of recent state surveys and incident histories. If this community is chosen, it should be as part of a deliberate strategy that emphasizes vigilant family involvement, explicit care goals, and strict accountability to ensure that the compassionate care moments are supported by reliable, safe, and well-coordinated operations.
90 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Yeager (24 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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