Hillcrest Health Care Center in Danville, WV
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Information last verified:
462 Kenmore Drive, Danville, WV 25053
For more information about senior living options: (844) 490-3973
They express sincere gratitude for the staff’s loving care, compassion, kindness, friendship, patience, and comforting presence shown to Mamaw during her stay and final days. Every single CNA and RN cared for her like family, and the environmental team kept her room clean and sanitized around the clock. They went above and beyond for Mamaw, and the family is grateful for every one of them. The staff were patient and very kind to her during her time at Hillcrest. She loved everyone there, and they took really good care of her while respecting her privacy. The family loves Hillcrest and is very grateful for all of the workers.
The staff left the mother-in-law in bed for weeks and failed to help her use the bathroom, causing a bed sore that turned into a staph infection. They neglected the patient by not keeping his mouth moist and by giving him medications he couldn’t swallow, leading to aspiration and pneumonia, with delayed family notification. The director is ineffective and should be replaced; the facility stinks, lacks activity, and care has been repeatedly criticized. The building smells like urine and feces; staff lounge at the nurses’ station while alarms go off and no one responds, showing a total lack of care. The staff watched a patient decline and die shortly after, indicating neglectful care. A nurse allegedly threw an iPad against the wall and yelled, demonstrating unprofessional and abusive behavior. Residents’ belongings were stolen, including a tablet and a shaver, indicating theft and security problems.Hillcrest Health Care Center in Danville, West Virginia is best suited for families that prize a warm, personal caregiving culture and want staff who treat residents like family, especially during rehabilitation or ongoing comfort-focused care. The strongest appeal lies in front-line caregivers, CNAs and RNs, who display patience, kindness, and a steady, comforting presence. An environmental team that keeps rooms clean and sanitized adds to a sense of homelike dignity. For residents who benefit from close family involvement, clear care plans, and a tangible sense of everyday compassion, Hillcrest can feel like a supportive, caregiver-driven environment rather than a sterile institution.
On the positive side, several families praise caregivers who went above and beyond, noting genuine acts of kindness, frequent attention, and a sense of respect for privacy and dignity. Some residents show meaningful progress in daily functioning: improved mobility, better eating, enhanced social engagement, and more responsive communication with loved ones. In these cases, the atmosphere of care and the daily human connection can make a real difference in comfort and mood, reinforcing the value of hands-on staff who treat residents as individuals with histories and preferences.
Yet the facility’s record also contains a substantial and troubling volume of concerns that cannot be ignored. Repeated reports describe neglectful behavior, delayed response to needs, and insufficient assistance with basic activities such as bathroom use and hygiene. Several families recount bedsores, infections, and even serious medical missteps that culminated in adverse outcomes. Odors, alarm bells that go unanswered, and a perceived lack of urgency around resident safety recur across multiple accounts. Complaints about leadership and communication, especially from administration or the nursing director, shape a pattern that undermines confidence in the facility’s ability to sustain consistent, high-quality care.
These pros and cons must be weighed against the overarching impression of governance and culture within Hillcrest. The most compelling advantages, genuine warmth, attentive bedside care, and moments of noticeable improvement, are real but appear fragile if not supported by reliable supervision, rigorous hygiene practices, and proactive clinical oversight. Families who can be consistently present or who maintain an assertive collaboration with staff may experience the best outcomes, yet the persistent negative reports suggest that systemic weaknesses can overwhelm individual moments of kindness. In decision-making terms, Hillcrest rewards engagement, yet it also magnifies risk for residents whose needs exceed intermittent compassion.
Certain residents should consider alternatives. Those requiring strict, predictable clinical oversight, highly rigorous infection control, steady day-to-day operations, and decisive leadership would likely fare better elsewhere. Families who cannot commit to frequent on-site visits or who demand transparent, consistently high performance on safety, documentation, and timely communication should view Hillcrest skeptically. Prospective residents with complex medical needs or a history of adverse events in similar settings should realistically prioritize facilities with stronger, evidence-backed care protocols and proven remediation of staffing and supervisory challenges.
In the end, Hillcrest represents a mixed proposition: a warm, person-centered caregiving posture that can bring comfort and incremental improvement when staff are at their best, set against a backdrop of notable, recurring concerns about neglect, safety, and leadership. The prudent course is to approach with a clear plan for ongoing oversight, regular visits, open lines of communication with administration, and a thorough review of recent state surveys and incident histories. If this community is chosen, it should be as part of a deliberate strategy that emphasizes vigilant family involvement, explicit care goals, and strict accountability to ensure that the compassionate care moments are supported by reliable, safe, and well-coordinated operations.
90 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Yeager (24 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hillcrest Health Care Center in Danville, WV is an exceptional assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
Residents at Hillcrest can enjoy the convenience of having a beauty salon on-site, where they can get pampered and enhance their personal grooming. They also have access to cable or satellite TV in their private rooms for entertainment. The community offers community-operated transportation for residents to easily access nearby destinations such as shopping centers or cultural events.
For those who are tech-savvy or need to stay connected, Hillcrest provides a computer center with Wi-Fi/high-speed internet access. The dining room offers restaurant-style dining with delicious meals prepared and served by the dedicated staff. Residents also have the option of utilizing the fully furnished kitchenette in their rooms.
Hillcrest takes pride in offering various recreational activities for residents' enjoyment. They have a fitness room where residents can participate in fitness programs to maintain their physical health. The gaming room provides opportunities for socializing and friendly competition, while the small library allows residents to indulge in their love for reading.
The assisted living community ensures that residents receive excellent care services at all times. With 24-hour call system and supervision, residents can feel safe knowing help is always available when needed. Assistance with daily living activities such as bathing, dressing, and transfers are provided by trained caregivers. Medication management is also offered to ensure residents take their medications properly.
Hillcrest understands the importance of mental wellness and offers specialized programs designed to support resident's mental health needs. Special dietary restrictions are accommodated for meals, including diabetes diets. Transportation arrangements are available both non-medically and for doctor's appointments.
In terms of location, Hillcrest benefits from being surrounded by various amenities. There are parks nearby for outdoor recreation opportunities, pharmacies for medication needs, physicians' offices for medical appointments, restaurants serving delicious meals, places of worship for spiritual fulfillment, and theaters for entertainment purposes. Additionally, there are two hospitals nearby to provide immediate medical attention if required.
At Hillcrest Health Care Center in Danville, WV, residents can expect a supportive and engaging environment where their well-being is prioritized. With an array of amenities and care services, residents can lead fulfilling lives while receiving the assistance they need.
This part of Danville, West Virginia, offers a variety of amenities and services that cater to seniors looking for a comfortable and convenient living environment. With several restaurants nearby such as Tudor's Biscuit World and Hacienda Mexican Restaurant, residents can enjoy a range of dining options. For healthcare needs, there are pharmacies like Walgreens and Danville Pharmacy in close proximity, along with hospitals like Greater Boone Dialysis and Boone Memorial Hospital for medical care. Places of worship such as Bible Baptist Church are easily accessible for spiritual fulfillment. Additionally, parks like Boone County Parks & Rec provide opportunities for outdoor activities and relaxation. With physicians' offices like Madison Medical and Charleston Heart Specialists nearby, residents have access to quality healthcare services. Transportation options from agencies like Alamo and U-Haul make getting around the area convenient. Overall, this part of Danville offers a well-rounded community with various amenities to support senior living.
Hillcrest Health Care Center is located at 462 Kenmore Drive, Danville, WV 25053 in Boone County, West Virginia
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