Hillcrest Health Care Center
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462 Kenmore Drive, Danville, WV 25053
For more information about senior living options: (844) 490-3973
The Hillcrest staff showed loving care, compassion, kindness, and a comforting presence toward residents, especially during final days. Every CNA and RN cared for residents as if they were family, and the environmental team kept rooms clean and sanitized around the clock. The staff were patient and kind, and families felt well cared for. Residents were described as improving, with regained color and the ability to converse with loved ones. Staff regularly checked on residents and went above and beyond, often offering drinks or snacks. The atmosphere at Hillcrest was described as kind and caring by families.
The staff left a patient in bed for weeks and failed to assist with toileting, causing a bed sore that became a staph infection. Medications were given to a patient who could not swallow, leading to choking and pneumonia, with family notification delayed. The facility smelled of urine and feces, while alarms rang unanswered and staff lounged at the nurses' station. Leadership was described as ineffective and unprofessional, with little resident activity or engagement. A nurse yelled, threw an iPad, and staff sometimes did not wear masks, indicating poor adherence to safety protocols. Residents' personal belongings were stolen, including a tablet and clothing. Families felt neglected and faced rude, uncaring staff and poor communication, including delays in reporting declines or deaths.Hillcrest Healthcare Center in Danville, West Virginia elicits strong opinions from families who have interacted with the facility. The reviews paint a picture of a place that can be a source of profound gratitude and comfort for some, while for others it has been a scene of frustration, disappointment, and in some cases grave concern. Taken together, they show a home with moments of exceptional compassion and dedication, balanced by reports of serious lapses that left families feeling unheard and patients at risk.
Several families center their praise on the staff's kindness, warmth, and willingness to treat residents like family. One family describes Mamaw's experience as one of "loving care, compassion, kindness, friendship, patience, and comforting presence," noting that every CNA and RN treated her as family and that environmental staff kept her room clean and sanitized around the clock. They recall afternoons when staff would check if a drink or snack was needed and would go "way above and beyond" in their efforts to attend to Mamaw's needs. The overarching tone is one of deep gratitude for the staff's generosity and attentiveness during what were described as her final days, accompanied by a bouquet emoji symbolizing appreciation for the care she received.
Other reviewers echo this sentiment of patient and compassionate care. A separate reflection notes that their mother was at Hillcrest and received very good care, with staff described as patient and kind. A family member of a great-grandmother emphasizes the respect for privacy and the consistent care she received, stating that the facility's workers are something their family is "very very grateful for." In several accounts, people express confidence in the quality of care when they describe noticeable improvements in a loved one's condition, and they highlight the dignity and personal attention that felt unusually respectful and compassionate.
There are also stories of improvement and growth in residents' day-to-day lives. One account speaks of a grandmother who was previously bedridden and nearly immobile, but who is now able to sit up, use a wheelchair, and move with more independence, with color returning to her face and improved conversation. Family members describe better hydration and eating, and an overall sense that the person's quality of life has begun to rebound, which they attribute to the care team's efforts.
Yet the collection of reflections would not be complete without the darker experiences some families recount. One family details a sequence of events they found deeply troubling: neglect in a dying relative's care, with the patient left in bed for weeks, a lack of assistance with basic needs like bathroom use, and a failure to inform the family promptly when their loved one was deteriorating. They report a bed sore that progressed to a staph infection and a delay in communication about their loved one's status, culminating in a death that followed soon after. This account emphasizes perceived systemic failures, from medication administration to timely family notification, and it leaves readers with a strong sense of disappointment and heartbreak.
Other reviews center on concerns about leadership, facility operation, and overall environment. One family questions the competence of the director, citing a sense that the facility does not run well, citing odors, limited activities, and perceived laxity in nursing and nurse practitioner care. The sentiment here is that the environment is not conducive to thriving or well-being, and that their confidence in recommending the facility is eroded.
A recurring theme across several comments is frustration with neglect, poor communication, and unsafe conditions. Posters describe a building that smells of urine and feces, with residents' alarms sounding without prompt responses. They accuse staff of laziness, of watching residents rather than rushing to assist, and of a lack of empathy and professional leadership. Descriptions include a grandfather who died after a period described as decline during rehabilitation, and an assertion that he died because staff did not adequately monitor or respond. Some reviews include dramatic, highly critical language and warnings to others to avoid admission, citing multiple instances where loved ones were not adequately cared for, not informed in a timely fashion, or left in precarious situations without appropriate intervention.
Specific anecdotes underscore the gravity of these concerns: a review recounts witnessing a nurse throw an iPad in frustration and the escalation of tensions that followed an attempt to obtain COVID-19 protocol clarification, culminating in a distressing sequence surrounding a family member's decline and death. Another describes the discovery of a staff shortage or indifference that left an elderly parent unattended, with an implication that this neglect contributed to a rapid deterioration. There are also claims of stolen belongings and of a staff environment where critical tasks such as bathing, feeding, and maintaining hygiene were not consistently attended to.
A few entries show more nuanced or mixed experiences. One account mentions cousins' aunt receiving care but reports theft of a tablet and other personal items, indicating concerns about the safety of residents' belongings. Another acknowledges that some staff are good to a relative, suggesting that experiences can vary by staff member and by shift, with some people receiving attentive, positive care while others perceive gaps in service or leadership.
In the end, the collection of testimonials presents a facility capable of delivering deeply meaningful, life-affirming care for some residents and their families, while simultaneously revealing serious concerns that threaten trust and safety for others. The stories remind readers that Hillcrest is a place where moments of genuine compassion can coexist with episodes of neglect or mismanagement, depending on the day, the staff on duty, and the specifics of each resident's experience. For families seeking care, these reviews underscore the importance of visiting, asking detailed questions, and staying engaged with caregivers to ensure that their loved ones receive the attentive, respectful, and timely care they deserve.
90 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Yeager (24 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hillcrest Health Care Center in Danville, WV is an exceptional assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
Residents at Hillcrest can enjoy the convenience of having a beauty salon on-site, where they can get pampered and enhance their personal grooming. They also have access to cable or satellite TV in their private rooms for entertainment. The community offers community-operated transportation for residents to easily access nearby destinations such as shopping centers or cultural events.
For those who are tech-savvy or need to stay connected, Hillcrest provides a computer center with Wi-Fi/high-speed internet access. The dining room offers restaurant-style dining with delicious meals prepared and served by the dedicated staff. Residents also have the option of utilizing the fully furnished kitchenette in their rooms.
Hillcrest takes pride in offering various recreational activities for residents' enjoyment. They have a fitness room where residents can participate in fitness programs to maintain their physical health. The gaming room provides opportunities for socializing and friendly competition, while the small library allows residents to indulge in their love for reading.
The assisted living community ensures that residents receive excellent care services at all times. With 24-hour call system and supervision, residents can feel safe knowing help is always available when needed. Assistance with daily living activities such as bathing, dressing, and transfers are provided by trained caregivers. Medication management is also offered to ensure residents take their medications properly.
Hillcrest understands the importance of mental wellness and offers specialized programs designed to support resident's mental health needs. Special dietary restrictions are accommodated for meals, including diabetes diets. Transportation arrangements are available both non-medically and for doctor's appointments.
In terms of location, Hillcrest benefits from being surrounded by various amenities. There are parks nearby for outdoor recreation opportunities, pharmacies for medication needs, physicians' offices for medical appointments, restaurants serving delicious meals, places of worship for spiritual fulfillment, and theaters for entertainment purposes. Additionally, there are two hospitals nearby to provide immediate medical attention if required.
At Hillcrest Health Care Center in Danville, WV, residents can expect a supportive and engaging environment where their well-being is prioritized. With an array of amenities and care services, residents can lead fulfilling lives while receiving the assistance they need.
This part of Danville, West Virginia, offers a variety of amenities and services that cater to seniors looking for a comfortable and convenient living environment. With several restaurants nearby such as Tudor's Biscuit World and Hacienda Mexican Restaurant, residents can enjoy a range of dining options. For healthcare needs, there are pharmacies like Walgreens and Danville Pharmacy in close proximity, along with hospitals like Greater Boone Dialysis and Boone Memorial Hospital for medical care. Places of worship such as Bible Baptist Church are easily accessible for spiritual fulfillment. Additionally, parks like Boone County Parks & Rec provide opportunities for outdoor activities and relaxation. With physicians' offices like Madison Medical and Charleston Heart Specialists nearby, residents have access to quality healthcare services. Transportation options from agencies like Alamo and U-Haul make getting around the area convenient. Overall, this part of Danville offers a well-rounded community with various amenities to support senior living.
Hillcrest Health Care Center is located at 462 Kenmore Drive, Danville, WV 25053 in Boone County, West Virginia
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