Harmony at Southridge

Pros

• The community is consistently clean, and the staff exhibits friendliness and effective communication.
• Residents enjoy a variety of engaging activities, including crafts, movies, and games, making for an enriching environment.
• Family members feel welcomed and included during visits, creating a sense of community.
• Many families have experienced a positive overall experience with the facility and would recommend it to others.
• The staff demonstrates patience and care in their interactions with residents, contributing to improved quality of life for individuals receiving assistance.
• The facility offers several amenities such as physical therapy rooms, beauty salons, and recreational spaces that enhance residents' lifestyles.
• The tours provided are thorough and impress visitors with the facility's features and offerings.

Cons

• The loved one experienced substandard care at Harmony, which was described as neglect, with unmet needs and reactive rather than proactive staff responses.
• Communication from the facility was lacking, with unanswered calls and delayed responses to family inquiries.
• There were concerns about inadequate staffing levels, leading to insufficient assistance for residents.
• Some residents did not receive meals regularly, with instances of missing lunch or dinner entirely.
• A resident's transfer process resulted in a lack of timely medical attention from local Hospice before passing away.
• The facility appeared overstaffed and ill-trained, with reports of improper wound care and unsanitary conditions in bathrooms.
• Despite a well-maintained environment, some staff members were perceived as unfriendly or snotty during tours.

Review

Harmony at Southridge has garnered a mixed bag of feedback from families and residents regarding its services, environment, and overall care. Many reviewers have noted that the facility is clean, well-maintained, and has welcoming staff members who contribute positively to the living experience for residents. Various reviews highlight the abundance of activities available to residents—such as crafts, movies, Bingo, and coloring—which can make life enjoyable for those living there. Families have appreciated how staff members extend their kindness not just to the residents but also to visiting family members. This sense of inclusivity is seen as a significant plus by many families who value being engaged in their loved ones' lives.

Despite these positive aspects, concerns regarding communication and staffing shortages seem prevalent among many reviewers. Some families reported difficulties reaching out to specific departments—particularly billing—and expressed frustration over long response times or unreturned messages. Others mentioned that while most staff provided diligent attention, some did not meet expectations consistently. This inconsistency raises questions about whether there is enough training or manpower available to ensure that all residents receive optimal care at all times.

Another recurring theme involves the challenges faced by residents with progressive dementia symptoms or other severe health needs. One family expressed disappointment in Harmony’s ability—or willingness—to provide necessary proactive support for their loved one suffering from dementia and physical ailments related to advanced age. The assessment process left relatives feeling misled into believing that Harmony could adequately cater to their mother’s unique requirements; however, upon admission, it became clear that her needs were not entirely met.

While some reviews sing praises for the community environment and various offerings that cater to independent living such as exercise facilities and communal spaces like salons and theaters, others cite serious concerns about the quality of care provided—especially in instances where medical supervision is necessary. Several users described experiences where medical staff seemed lacking or inadequately responsive; reports surfaced of missed meals for patients who relied on assistance for basic needs like eating. One reviewer noted a deeply concerning scenario involving inadequate medical support during a transition into residency which culminated in a regrettable delay in hospice oversight.

Furthermore, while Harmony at Southridge positions itself as a high-end facility with impressive amenities—including large apartments equipped with kitchens—financial accessibility remains an issue for some families who found it too expensive relative to similar establishments nearby. A few comments reflected dissatisfaction with perceived elitism among some staff members during tours despite positive interactions with others present.

Ultimately, recommendations seem largely conditional based on individual circumstances surrounding each resident's situation. While certain reviewers would recommend Harmony primarily for independent living individuals seeking engaging social environments devoid of extensive healthcare complexities, they caution against suggesting it for those requiring comprehensive memory care or personalized medical attention due to inconsistencies noted throughout various accounts. Many felt reassured by their loved ones living there but tempered this optimism with prominent notes on potential pitfalls one should consider when choosing Harmony at Southridge compared to alternative assisted living options in terms of genuine caregiving capabilities versus polished appearances. In conclusion, while Harmony shows promise through its pleasant atmosphere and array of activities available to encourage an active lifestyle among residents, critical conversations around staffing levels and quality assurance must be addressed candidly if they are to maintain trust within the community they serve. Families seek reassurance that their loved ones will receive competent support regardless of personal conditions—a factor essential for every prospective resident's peace of mind when considering long-term placement options in assisted living facilities like Harmony at Southridge.

This area of Charleston, West Virginia offers a variety of amenities that cater to seniors looking for convenience and accessibility. There are numerous dining options nearby, including Charleston QSL, Las Trancas Mexican Restaurant, and Red Lobster. Additionally, there are cafes such as Panera Bread and Starbucks for a morning coffee or pastry. The Marquee Cinemas - Southridge 12 is close by for entertainment, and there are several parks for outdoor activities like Little Creek Park and Haddad Riverfront Park. For medical needs, there are multiple physicians' offices and hospitals within a short distance, such as Thomas Memorial Hospital and Charleston Area Medical Center. Pharmacies like CVS Pharmacy and Walgreens are also easily accessible for medication needs. Overall, this area provides a convenient and well-rounded environment for seniors looking to enjoy their retirement years in Charleston.

Restaurants

• Charleston QSL (0.6 miles)
• Las Trancas Mexican Restaurant - Charleston (0.7 miles)
• Chuck E. Cheese's (0.7 miles)
• Red Lobster (0.8 miles)
• Wendy's (0.9 miles)
• McDonald's (1 miles)
• Taco Bell (1 miles)

Cafes

• Panera Bread (0.8 miles)
• Starbucks (0.8 miles)
• Tj Cinnamons (1.6 miles)
• Starbucks (5.3 miles)

Theaters

• Marquee Cinemas - Southridge 12 (0.9 miles)

Places of Worship

• Southridge Church (1.8 miles)
• First Presbyterian Church (4.5 miles)
• Asbury United Methodist Church (6.2 miles)

Parks

• Little Creek Park (2.2 miles)
• Shawnee Park (3.7 miles)
• Kanawha State Forest (4.6 miles)
• Wine Cellar Park (5.1 miles)
• Haddad Riverfront Park (5.4 miles)

Physicians

• Spring Hill Primary Care Physicians (3.1 miles)
• TMH Summit Orthopedics (3.3 miles)
• Charleston Obstetrics and Gynecology Associates (3.3 miles)
• Crigger & Associates Ent (3.4 miles)
• Mountain State Medicine & Rheumatology (3.4 miles)
• Dr Endicot Office (3.4 miles)
• Dunbar Medical Associates (3.7 miles)

Hospitals

• Thomas Memorial Hospital (3.3 miles)
• Thomas Herbrt J Mm Hospital Association (3.3 miles)
• Thomas Breast Cancer Center (3.4 miles)
• Charleston Surgical Hospital (5.5 miles)
• Women & Children's Hospital (5.8 miles)
• Select Specialty Hospital (5.9 miles)
• Charleston Area Medical Center (5.9 miles)

Pharmacies

• Good Neighbor Pharmacy (3.4 miles)
• Bypass Pharmacy (3.4 miles)
• CVS Pharmacy (3.7 miles)
• Walgreens (3.7 miles)
• Fruth Pharmacy (4 miles)
• Walgreens (4.6 miles)
• Meds 2 Go Express (5.4 miles)