Brookdale Charleston Gardens

Pros

• The staff at Brookdale Charleston Gardens are consistently described as friendly, caring, and attentive, treating residents like family.
• Residents appreciate the cleanliness and well-maintained facilities, which contribute to a pleasant living environment.
• Many families have expressed satisfaction with the communication and support provided by the staff during the transition to assisted living.
• The facility offers a variety of activities and amenities that enhance the residents’ quality of life and promote social engagement.
• Families feel reassured by the presence of competent clinical staff who offer knowledgeable advice and care for their loved ones.
• Several reviews highlight the positive experiences of residents in memory care, noting how well they are treated by caregivers.
• The location is considered convenient for some families, adding to their overall satisfaction with the community.

Cons

• The family was concerned about the nursing care and follow-up, expressing dissatisfaction with the lack of communication regarding their loved one's medical treatment.
• There were grievances regarding the transparency of services provided, such as unexpected responsibilities for purchasing necessary items like adult diapers.
• A relative felt that their loved one did not receive adequate care, leading to sickness over a two-month period.
• One reviewer highlighted that they had a negative experience with communication from the staff and expressed disappointment in being kept in the dark about important medical decisions.
• A family member noted that even though staff were nice, they didn't feel comfortable recommending Brookdale due to their personal experience with inadequate care for their spouse.

Review

Brookdale Charleston Gardens has garnered a mixed yet largely positive array of reviews from residents and their families, highlighting both commendable aspects and areas for improvement in the facility's services. Many individuals appreciate the friendliness and professionalism of the staff, describing them as compassionate caregivers who treat residents with warmth and respect. Positive encounters with staff members were consistently mentioned, reinforcing that the community has created a caring environment for its residents, particularly in memory care where specialized attention is given.

The facility’s cleanliness is often cited as one of its standout features. Reviewers noted that all areas, from living spaces to communal rooms, were maintained to a high standard of hygiene. Visitors reported being impressed by the overall aesthetic of the property which contributes to an inviting atmosphere. The outdoor areas are described as pleasant, with opportunities for walking and engaging in activities that promote mental well-being.

However, several concerns were raised about transparency and communication regarding care services. Families expressed frustration over nursing care practices, particularly surrounding access to primary medical providers. Some family members felt left uninformed about important health updates or changes in their loved ones' care plans. For instance, one reviewer shared discontent regarding restrictions on their mother's primary physician visiting her due to Brookdale's arrangement with nurse practitioners instead. This lack of transparency left families scrambling for information, which can be especially distressing during such vulnerable times.

Another point of dissatisfaction involved unexpected costs and amenities not included in resident agreements. Many found it surprising that they would need to provide personal items such as adult diapers or televisions themselves after committing financially to residency at Brookdale Charleston Gardens. While some reviewers appreciated certain provisions like Ensure being available at an additional cost, they indicated that better initial disclosure regarding what was included versus excluded could alleviate confusion and unmet expectations among new residents and their families.

Despite these challenges, many reviewers maintained an optimistic outlook on their experiences at Brookdale Charleston Gardens overall. Activities such as church services, bingo nights, movie outings, and special events like hay rides were highlighted as enriching elements contributing positively to residents' daily lives. The community aims to create an atmosphere that feels intimate while providing ample opportunities for social engagement—attributes that appeal strongly to both current residents and prospective families searching for suitable accommodations.

Moreover, specific testimonials praised the facility’s programs designed for veterans through initiatives like Elder Life which have proven beneficial during challenging times. Families noted how these tailored programs alongside regular community events encouraged participation and fostered deeper connections among residents.

In conclusion, while Brookdale Charleston Gardens excels in cleanliness and staff attentiveness—elements vital to ensuring comfort—the feedback indicates there remains substantial room for growth around communication practices and enhancing clarity regarding services provided upon entry into the community. Many would recommend this assisted living option based on positive day-to-day interactions with staff but suggest careful consideration by future residents concerning specific service details before making any commitments.

This area of Charleston, West Virginia, offers convenient access to a variety of essential services and amenities for seniors. With several physicians' offices and hospitals located within close proximity, residents can easily access medical care when needed. Additionally, there are plenty of dining options nearby, including Hardee's, Soho's, and Tudor's Biscuit World. For pharmaceutical needs, CVS Pharmacy and Fruth Pharmacy are just a short drive away. Places of worship such as Asbury United Methodist Church and transportation options like Yeager Airport are also easily accessible. The presence of parks like Haddad Riverfront Park provides opportunities for outdoor recreation, while cafes like Starbucks offer a cozy spot to relax and socialize. Overall, this area offers a convenient and well-rounded living environment for seniors in Charleston.

Physicians

• Mountain State Medical Associates (0.4 miles)
• Bone & Joint Surgeons (0.5 miles)
• Henry Kinder & Associates (1 miles)
• Camc Occupational Lung Center (1 miles)
• Virginia West University Medical (1.1 miles)
• Neurological Associates (1.2 miles)
• Facial Surgery Center (1.2 miles)

Restaurants

• Hardee's (0.8 miles)
• Soho's (1 miles)
• Tudor's Biscuit World (1.1 miles)
• Subway (1.2 miles)
• McDonald's (1.2 miles)
• Wendy's (1.2 miles)
• Lee Street Lounge (1.3 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• Fruth Pharmacy (1.1 miles)
• RxByTel Pharmacy (1.8 miles)
• Camc Solutions (2 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.5 miles)
• Care Point Partners (2.6 miles)

Hospitals

• Select Specialty Hospital (1.1 miles)
• Charleston Area Medical Center (1.1 miles)
• Charleston Surgical Hospital (1.4 miles)
• Women & Children's Hospital (1.6 miles)
• Day Surgery Center (1.8 miles)
• Camc Memorial Hospital Er (1.8 miles)
• CAMC Pharmacy - Memorial Hospital (1.9 miles)

Places of Worship

• Asbury United Methodist Church (1.1 miles)
• God In Christ Glorious Church (1.2 miles)
• Village Chapel Presbyterian Church (2.2 miles)
• Diocese Mid-Atlant (2.6 miles)
• St George Orthodox Cathedral (2.6 miles)
• First Presbyterian Church (4.4 miles)
• Mt Olivet Baptist Church (4.5 miles)

Transportation

• Executive Air Terminal (1.2 miles)
• Yeager Airport (CRW) (1.2 miles)
• Enterprise Rent-A-Car (3.4 miles)

Parks

• Haddad Riverfront Park (1.6 miles)

Cafes

• Starbucks (1.8 miles)
• Starbucks (1.9 miles)
• Daily Dose Cafe (2.2 miles)