Complete Care at Oak Ridge

Pros

• The social manager at Complete Care at Oak Ridge was very helpful and kind to the family.
• My wife’s private room was nice and comfortable during her stay at the rehabilitation facility.
• Oak Ridge Center is a clean facility with friendly staff, providing a good environment for residents.
• The ability to request a private room offers families options for their loved ones' accommodations.
• The staff at Oakridge provided amazing care for Jon “Pops” C., bringing comfort to both him and his family.
• Residents at Oak Ridge have access to group activities, enhancing their social engagement within the community.
• The family appreciates the quality of care and attention provided by the staff at both facilities, ensuring their loved ones are well taken care of.

Cons

• The facility appeared to be very understaffed, leading to long wait times for assistance when residents used their call lights.
• Communication regarding medical treatments, such as COVID and flu shots, was poor; family members had to initiate contact to receive updates.
• The first room had plumbing issues with a commode that frequently stopped up, requiring a move to another room.
• There were concerns about the lack of engagement in activities for residents recovering from injuries, despite offerings available.
• Some family members felt dissatisfied with the information provided about group activities and overall engagement at the facility.

Review

The experiences shared by different families regarding the care provided at Complete Care at Oak Ridge reveal a range of emotions and observations. One family, whose wife was in rehabilitation for three weeks, expressed significant concerns over the staffing levels at the facility. They noted an alarming delay in response times when their wife pressed the call light; it took as long as an hour and a half before staff attended to her needs. The family felt this lack of timely attention was unacceptable, particularly given the vulnerable condition of patients in rehab. This sentiment of understaffing loomed large in their overall assessment of care quality.

Moreover, communication appeared to be another issue that contributed to dissatisfaction during their wife's stay. Despite being informed that she would receive both COVID-19 and flu vaccinations, they found themselves having to initiate contact with the facility to confirm whether these shots had been administered. This lack of proactive communication left them feeling neglected and uncertain about their loved one’s medical care. However, amidst these criticisms, they did acknowledge some positive aspects, particularly highlighting the social manager as a helpful figure who made efforts to assist them throughout the experience.

In contrast, another review about the Oak Ridge Center painted a more favorable picture of the facility from a different resident's perspective—specifically a mother receiving long-term care through Medicaid. The reviewer appreciated the clean environment and spacious accommodations available at Oak Ridge Center. Although their mother was placed in a shared room instead of requesting a private one, they found comfort in knowing that she was surrounded by friendly staff members willing to ensure her comfort and safety while staying in long-term care. While details on group activities were sparse from this reviewer’s end, it was reassuring for them that opportunities existed for engagement among residents.

Activities offered at Complete Care at Oak Ridge were acknowledged but highlighted as somewhat limited due to specific circumstances. For instance, one patient who suffered a hip injury could not participate in many recreational endeavors due to her condition but recognized that other residents did have access to various offerings during their rehabilitation stay. While there may have been some concerns raised regarding individual participation levels based on health conditions or staffing ratios affecting engagement options, it remained clear that activities were still part of the facility's agenda.

Importantly, feelings of gratitude emerged from another family expressing appreciation for the attentive care provided to their father—their “Dad Jon ‘Pops’ C.” Their review underscored how well he was treated by staff members who supported both him and his family throughout his time in care. This particular testimony resonated with warmth and assurance; knowing that despite not being able to remain home with loved ones, Pops had found happiness within his living situation at Oak Ridge Center reinforced comfort for his family during what can be an overwhelmingly challenging transition into long-term residential living.

Ultimately, these reviews collectively capture varied experiences navigating healthcare environments such as Complete Care at Oak Ridge and Oak Ridge Center. From issues surrounding responsiveness and proactive communication with families, which could stand improvement, to heartfelt expressions of thanks for dedicated staff who shine amidst difficulties—the narratives reflect both challenges faced by families during rehabilitation periods as well as uplifting sentiments towards compassionate caregivers striving daily—and often succeeding—in meeting individual needs within complex healthcare settings. As each family's story unfolds within such environments rich with potential growth opportunities across service delivery dimensions becomes apparent—underscoring not only room for advancement but also commitment amongst dedicated personnel working tirelessly towards fostering healing atmospheres essential for residents' overall well-being.

This section of Charleston, West Virginia, offers a variety of amenities and services that may appeal to seniors looking for a convenient and bustling neighborhood. With several medical practices, hospitals, pharmacies, and transportation options nearby, residents can easily access healthcare services and get around the area. There are also restaurants and cafes within a short distance, providing opportunities for dining out or grabbing a coffee with friends. Additionally, the proximity to parks like Haddad Riverfront Park offers opportunities for leisurely strolls or outdoor activities. Overall, this area provides a mix of conveniences and recreational options that could make it a desirable location for seniors looking to settle in Charleston.

Physicians

• Mountain State Medical Associates (0.5 miles)
• Bone & Joint Surgeons (0.6 miles)
• Henry Kinder & Associates (1 miles)
• Camc Occupational Lung Center (1 miles)
• Virginia West University Medical (1.1 miles)
• Neurological Associates (1.1 miles)
• Facial Surgery Center (1.1 miles)

Restaurants

• Hardee's (0.7 miles)
• Soho's (1 miles)
• Tudor's Biscuit World (1.1 miles)
• Subway (1.1 miles)
• McDonald's (1.2 miles)
• Wendy's (1.2 miles)
• Lee Street Lounge (1.2 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• Fruth Pharmacy (1 miles)
• RxByTel Pharmacy (1.8 miles)
• Camc Solutions (2 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.5 miles)
• Care Point Partners (2.7 miles)

Hospitals

• Select Specialty Hospital (1 miles)
• Charleston Area Medical Center (1 miles)
• Charleston Surgical Hospital (1.4 miles)
• Women & Children's Hospital (1.5 miles)
• Day Surgery Center (1.8 miles)
• Camc Memorial Hospital Er (1.9 miles)
• CAMC Pharmacy - Memorial Hospital (2 miles)

Places of Worship

• Asbury United Methodist Church (1.1 miles)
• God In Christ Glorious Church (1.3 miles)
• Village Chapel Presbyterian Church (2.3 miles)
• Diocese Mid-Atlant (2.6 miles)
• St George Orthodox Cathedral (2.6 miles)
• First Presbyterian Church (4.3 miles)
• Mt Olivet Baptist Church (4.5 miles)

Transportation

• Executive Air Terminal (1.2 miles)
• Yeager Airport (CRW) (1.2 miles)
• Enterprise Rent-A-Car (3.5 miles)

Parks

• Haddad Riverfront Park (1.6 miles)

Cafes

• Starbucks (1.8 miles)
• Starbucks (2 miles)
• Daily Dose Cafe (2.2 miles)