Valley Center in South Charleston, WV

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  • Interior

    A cozy living room with two red chairs, a window with green curtains, a fireplace, and a TV.

  • Outdoors

    A parking lot with several cars parked in front of a building on a clear day.

  • Decor

    A neatly arranged dining area with tables, chairs, and a kitchenette in the background.

  • Living Room

    A cozy living room with comfortable seating, a bookshelf, and an electric fireplace.

  • Building

    A single-story brick residential building with a covered entrance and surrounding greenery.

  • Bedroom

    A cozy bedroom with twin beds and a decorative flower arrangement.

  • Windows

    A cozy dining area with tables and chairs, adjacent to a kitchen space.

  • Landscaping

    A brick residential building with a covered driveway and outdoor seating area, surrounded by greenery.

  • Kitchen

    A kitchen setup with cabinets, a sink, microwave, stove, and colorful dishes.

  • Entrance

    Entrance to a brick building with landscaped walkway.

  • Artwork

    A cozy bedroom with twin beds, a window view, and elegant decor.

  • Exercise Equipment

    A well-equipped rehabilitation room with various exercise equipment, including an exercise bike, parallel bars, and therapy mats.

Valley Center in South Charleston, WV

1000 Lincoln Drive, South Charleston, WV 25309

For more information about senior living options: (844) 490-3973

4.3 from 103 reviews
5 stars
78
4 stars
8
3 stars
0
2 stars
2
1 stars
15

Skilled Nursing Facility

Overall Review of Valley Center

Pros

  • pro The staff are consistently friendly, helpful, and caring.
  • pro The facility is clean, well-maintained, and welcoming to visitors.
  • pro Therapists and rehabilitation staff are skilled, knowledgeable, and effective.
  • pro Front desk and administrative staff are welcoming, cheerful, and accommodating.
  • pro Residents are treated with respect, dignity, and compassion.
  • pro Families feel supported and reassured by the care given to their loved ones.
  • pro The environment feels modern and well-equipped to meet residents' needs.

Cons

  • pro The facility's neglect and mistreatment of residents, especially those with dementia, is described as beyond unacceptable and disgraceful.
  • pro Families report that all drinks beyond coffee must be provided by them, ice isn't offered, and dehydration is a risk.
  • pro The rooms are outdated and cramped, with two patients per room and only a basic toilet/sink in the bathroom.
  • pro The food is bland, portions are small, and dining options are limited.
  • pro The facility is overpriced given the room size and basic amenities.
  • pro Communication with staff is poor, leaving families worried when they cannot reach their loved ones.
  • pro The facility is described as dirty, with odors, stained walls, floors that are rarely mopped, and dirty bathrooms.
  • pro Some staff are alleged to steal medications or fail to administer them, and residents are left in their own feces for extended periods.
  • pro Staff are rude, disrespectful, and unprofessional, and administration is criticized as out of touch.

Review

Valley Center in South Charleston is best suited for families seeking strong rehabilitation services and a consistently caring staff, delivered in a clean, approachable environment. The facility tends to shine for residents who prioritize effective therapy, timely assistance, and a visible, daily commitment from nurses, aides, and therapists. Families whose main goal is a smooth transition back home, with clear hands-on involvement from social services and therapy teams, will find Valley Center's strengths align well with those objectives. The community's hard-working front-line team and the overall atmosphere of warmth and attentiveness are repeatedly cited as meaningful positives by families and visitors alike.

That said, several reviewers counsel caution for certain resident profiles. Alternatives deserve consideration for those needing private rooms or highly updated, modernized spaces, as the building has been described by some as dated with two-person rooms and older bathrooms. Others should explore other campuses if a primary concern is rigid oversight for residents with complex needs or if there have been prior negative experiences with alleged neglect, safety lapses, or inconsistent communication. In addition, families who live by a preference for strict privacy, fewer maintenance issues, or more predictable, message-like communication may want to compare other options before committing.

The strongest counterweight to the less-favorable points lies in the care experience itself. A large share of reviews celebrates exceptionally friendly, attentive staff across shifts, a facility that feels clean and well-managed, and a rehabilitation program that many families view as effective and compassionate. Several accounts highlight therapists and nursing staff who explain plans, involve families in progress, and help residents regain independence. This combination - high staff engagement, clear accountability in care teams, and a positive everyday environment - often translates into meaningful quality of life for residents and reassurance for worried relatives.

However, the chorus of concerns cannot be ignored. There are vivid testimonies describing maintenance gaps, outdated room layouts, and, in some cases, troubling medication and hygiene issues. Some families report delays in med administration, rooms that feel cramped or poorly maintained, and experiences where basic needs did not appear to be met swiftly enough. These critiques underscore the reality that Valley Center's strengths depend on reliable staffing consistency, internal communication, and facility upkeep. For families weighing options, these factors matter a lot when long-term happiness and daily resident dignity are at stake.

For practical decision-making, consider specific care scenarios. If rehab after surgery or a fall is the goal, Valley Center's therapy staff and multidisciplinary approach are a compelling reason to choose, provided the plan includes ongoing family involvement and a clear post-discharge target. If memory care is a central concern, this community's warmth and structured routines may help, but the reports of inconsistent communication and potential safety lapses warrant careful, direct questions during tours and a measured trial period. If privacy and upscale amenities weigh heavily, or if budget must align tightly with private-room expectations, alternatives with newer rooms and different cost structures should be evaluated in parallel.

The bottom line: Valley Center proves to be a strong option for families prioritizing compassionate staff, robust rehabilitation, and a clean, welcoming environment. The decision, however, should rest on whether the resident can tolerate older physical plant realities and the possibility of inconsistent maintenance or med-management experiences. Prospective families should schedule in-depth tours, request recent care-plans, speak with multiple departments, and, if possible, converse with current residents and families to gauge whether the day-to-day culture matches their expectations. For some, Valley Center will be the right balance of care and community; for others, it will be wise to compare alternatives that offer private rooms, newer facilities, and more uniform operational reliability.

Features

Housing

  • 21 resident community capacity 21 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Yeager (9 miles away) Yeager (9 miles away)

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Valley Center in South Charleston, WV is an exceptional assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. Our residents can enjoy the convenience of having cable or satellite TV in their fully furnished apartments, as well as access to Wi-Fi/high-speed internet for staying connected with family and friends.

To ensure comfort and convenience, our community includes a dining room where residents can enjoy delicious meals prepared by our experienced staff. We also provide housekeeping services to maintain a clean and tidy living environment for our residents. For those who prefer cooking their own meals, kitchenettes are available in each apartment.

Valley Center understands the importance of outdoor spaces and gardens for relaxation and recreation. Our community features outdoor spaces where residents can take walks, engage in gardening activities, or simply enjoy the fresh air. Additionally, we offer move-in coordination services to assist new residents with a seamless transition into our community.

When it comes to care services, Valley Center ensures 24-hour supervision to ensure the safety and well-being of our residents. Our compassionate staff provides assistance with daily activities such as bathing, dressing, and transferring. Coordination with health care providers is also provided to facilitate necessary medical treatments and appointments.

Maintaining a healthy lifestyle is crucial at Valley Center. We offer specialized diabetes diets and provide meal preparation and service tailored to individual dietary restrictions. Medication management services are also available to ensure that residents receive their medications on time.

Valley Center deeply values mental wellness. We have implemented a mental wellness program that promotes social engagement and cognitive stimulation among our residents through scheduled daily activities.

Our location in South Charleston offers numerous amenities within close proximity. Residents can easily access three cafes, three parks, six pharmacies, nine physicians' offices, 26 restaurants, two places of worship, one theater, and three hospitals nearby.

At Valley Center in South Charleston, WV, we provide exceptional assisted living care combined with a wide range of amenities and services to offer our residents a comfortable, secure, and enjoyable lifestyle.

Nearby Places of Interest

Pharmacies

  • Good Neighbor Pharmacy (0.9 miles)
  • Bypass Pharmacy (0.9 miles)
  • CVS Pharmacy (1.2 miles)
  • Walgreens (1.2 miles)
  • Walgreens (3.5 miles)
  • Fruth Pharmacy (4.7 miles)
  • Kroger Pharmacy (5.1 miles)

Physicians

  • Spring Hill Primary Care Physicians (1.1 miles)
  • Dunbar Medical Associates (1.2 miles)
  • Dr Endicot Office (1.3 miles)
  • Charleston Obstetrics and Gynecology Associates (1.4 miles)
  • TMH Summit Orthopedics (1.4 miles)
  • Crigger & Associates Ent (1.5 miles)
  • Mountain State Medicine & Rheumatology (1.5 miles)

Restaurants

  • McDonald's (1.2 miles)
  • Los Agaves (1.3 miles)
  • Wendy's (1.4 miles)
  • Fresh Seafood Co. (1.7 miles)
  • Taco Bell (1.8 miles)
  • Bob Evans (2 miles)
  • Wendy's (2 miles)

Parks

  • Shawnee Park (1.2 miles)
  • Little Creek Park (1.4 miles)
  • Wine Cellar Park (2.5 miles)
  • Haddad Riverfront Park (6 miles)

Hospitals

  • Thomas Breast Cancer Center (1.4 miles)
  • Thomas Memorial Hospital (1.5 miles)
  • Thomas Herbrt J Mm Hospital Association (1.5 miles)
  • Women & Children's Hospital (6.1 miles)

Cafes

  • Tj Cinnamons (2.2 miles)
  • Starbucks (2.4 miles)
  • Panera Bread (2.5 miles)
  • Tim Hortons (5.5 miles)
  • Coal River Coffee Company (5.6 miles)
  • Starbucks (5.8 miles)

Theaters

  • Marquee Cinemas - Southridge 12 (2.6 miles)
  • Regal Nitro (5.3 miles)

Places of Worship

  • Southridge Church (3.4 miles)
  • First Presbyterian Church (3.6 miles)

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