The Grand Rehabilitation And Nursing At Queens

Pros

• Reviewers consistently praised the expert, warm, and comforting care provided by the staff at The Grand Rehabilitation and Nursing center.
• Many expressed gratitude for specific staff members, highlighting their compassion and professionalism in caring for residents.
• The physical therapy (PT) and occupational therapy (OT) teams received high marks for their dedication and effectiveness in rehabilitation.
• Several reviews noted the cleanliness and pleasant atmosphere of the facility, contributing to a welcoming environment.
• Many families appreciated the attentive and respectful care given to their loved ones, particularly during recovery from serious medical conditions.
• Residents enjoyed engaging activities organized by friendly recreational staff, enhancing their overall experience at the facility.
• The dining services improved significantly after feedback was provided, showing a commitment to meeting residents' needs.

Cons

• The food is always served cold, and there were complaints about the quality of meals in general.
• Several caregivers were reported as rude, creating a negative experience for some residents.
• The facility was described as understaffed, particularly in long-term care on floors 2 and 3.
• Drs were frequently unavailable, and some residents did not receive a physical examination during their stay.
• Visitation was noted to be unorganized and confusing for families visiting their loved ones.
• Medication was not administered properly on occasion, leading to concerns about care quality.
• Some residents experienced issues with laundry services, mentioning delays in receiving their clothes back.
• There was a lack of activities for residents to engage in during their stay, which could have improved their experience.

Review

The Grand Rehabilitation and Nursing Center in Queens has garnered a mix of reviews that highlight various aspects of care, therapy, and overall patient experience. Patrons have consistently praised the facility for its expert staff and warm environment that seems to foster healing and comfort for residents. Many individuals expressed their gratitude towards specific staff members who went above and beyond to ensure their needs were met, with particular emphasis on key personnel like Leon, the Concierge Administrator; nursing staff members such as Regine, Raquel, Rodney, Tabitha, and dedicated aides like EMI, Sofie, and Mona. The kindness of these staff members contributed significantly to creating a familial atmosphere during challenging times.

Therapy services at The Grand also received high accolades from numerous reviewers. Physical Therapy (PT) and Occupational Therapy (OT) staff were described as both professional and hardworking. Patients felt genuinely cared for by therapists who treated them as if they were family members rather than just patients undergoing rehabilitation. This personalized approach not only reinforced positive experiences but also played an essential role in recovery journeys for many residents.

While many reviews highlighted exceptional care in short-term rehabilitation scenarios, concerns emerged regarding long-term care on higher floors of the facility. Some guests pointed out issues like understaffing on these levels which led to inadequate attention for residents. The dichotomy between the quality of short-term vs long-term care at The Grand was evident; while first-floor services catered well to short-term rehabilitative needs, the symptoms of neglect in long-term care raised apprehensions among family members seeking ongoing support for their loved ones.

Communication appeared to be another area where feedback varied greatly among reviewers. Many families shared frustrations over disorganized visitation policies and instances of unavailability among doctors who seemed disengaged from direct patient interactions. Complaints about medication administration often surfaced as well—reflecting an organizational deficit that could severely impact patient safety if not resolved promptly. Conversely, those who experienced strong communication with their healthcare providers felt reassured about their loved one’s treatment process.

Food quality also sparked mixed responses from residents; while some acknowledged improvements thanks to efforts made by the Executive Chef Andrew—including accommodating dietary preferences—others reported initial dissatisfaction with meals served cold or lacking flavor options. Despite this culinary inconsistency affecting one's overall satisfaction during recovery stays or rehab periods at The Grand, many patients still found reasons to enjoy dining experiences due mainly to responsive management efforts focused on enhancing meal appeal.

In sum, reviews of The Grand Rehabilitation and Nursing Center underscore its dual identity as a facility stratified by levels of care—with notable excellence in short-term rehabilitation overshadowed by challenges faced within longer-stay settings. While glowing praise cascades upon both knowledgeable staff committed sincerely towards betterment through engaging therapeutic practices combined with heartfelt assistance throughout everyday tasks—the darker undercurrents involving disorganization around doctor availability/medication handling remain pressing issues needing resolution moving forward into future operations thereby ensuring continuously well-rounded patient experiences across all spectrums available at this location.

Pharmacies

• CVS Pharmacy (0.6 miles)
• CVS Pharmacy (1 miles)
• Queens Crossing (1.7 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3.8 miles)

Restaurants

• Taco Bell (2 miles)
• McDonald's (2.4 miles)
• Burger King (3.2 miles)
• Ikraveit Foods (6.2 miles)
• White Castle (6.6 miles)
• Harlem Kebab Grill (7.2 miles)
• McDonald's (7.2 miles)

Transportation

• MTA - Mets-Willets Point Subway Station (2.6 miles)
• LIRR - Mets-Willets Point Station (2.6 miles)
• Terminal D (2.7 miles)
• Terminal C (2.8 miles)
• Terminal B (3.1 miles)
• LaGuardia Airport (LGA) (3.2 miles)
• Rideshare Pick-up (3.2 miles)

Parks

• Flushing Meadows Corona Park (3 miles)
• Cunningham Park (4.2 miles)
• Alley Pond Park (4.4 miles)
• Allenwood Park (4.8 miles)
• Forest Park (5.7 miles)
• Randall's Island Park (5.8 miles)
• Astoria Park (6.3 miles)

Theaters

• AMC Fresh Meadows 7 (3.2 miles)
• AMC Bay Plaza Cinema 13 (5.9 miles)

Cafes

• Starbucks (4.4 miles)
• Starbucks (6.8 miles)

Places of Worship

• St Luke's Episcopal Church (5 miles)

Physicians

• North Shore Gastroenterology Associates PC (5.3 miles)
• 2 Pro Health Plaza (6.6 miles)
• David H. Koch Center for Cancer Care at Memorial Sloan Kettering Cancer Center (7.3 miles)
• Memorial Sloan Kettering Cancer Center (7.6 miles)

Hospitals

• Division of Vascular/Interventional Radiology at Long Island Jewish Medical Center (5.8 miles)
• Manhattan Psychiatric Center (6.1 miles)
• St Barnabas Hospital (6.4 miles)
• Metropolitan Hospital Center (6.9 miles)
• Bronx VA Medical Center (7.6 miles)
• St Francis Hospital (7.6 miles)
• Russ Berrie Medical Science Pavilion (7.7 miles)