The Grand Rehabilitation And Nursing At Queens in Whitestone, NY
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157 15 19Th Avenue, Whitestone, NY 11357
For more information about senior living options: (844) 490-3973
The Grand Rehabilitation and Nursing at Queens is excellent for physical therapy, with very caring professionals. The nursing care is very good and compassionate. The food is tasty at times, especially the soups. The staff are attentive to residents' needs and treat them with respect and dignity. The recreation department keeps residents engaged and the IPad program is a valuable touch. The facility is clean, well maintained, and feels welcoming, like home. The therapists, nurses, and aides work hard to help patients recover and regain independence. The front desk staff are friendly, helpful, and make families feel welcome. The Grand is an amazing rehab center with a caring, professional team. The Grand has earned the trust of families for its patient-centered care.
They report three nurses on the third floor who are very disrespectful to residents and treat them like garbage. The Grand is described as filthy and moldy in the showers, with rooms dirty and sheets stained. The food is dreadful and often served cold or delivered incorrectly. The staff is understaffed and some caregivers are rude, neglecting bedridden patients. The social worker hides behind a closed door and fails to return calls or provide timely assistance. Front desk staff are rude or unhelpful, with poor communication and missed information. Residents are left unattended for hours, not repositioned, and not groomed properly. Many reviewers say it is a nightmare and would not recommend the facility; some say it should shut down.The Grand Rehabilitation and Nursing at Queens is most suitable for families prioritizing aggressive post-acute rehabilitation, especially after a stroke, orthopedic injury, or neurologic setback where daily hands-on therapy can drive real mobility gains. The reviews consistently spotlight strong physical therapy and skilled nursing presence, with patients often walking or regaining function thanks to persistent therapists and attentive aides. For families who can commit to active involvement, frequent visits, and ongoing coordination with the care team, this community can deliver meaningful rehab progress and a genuine sense of “getting back on feet” during a critical recovery window.
At the same time, this community should be approached with clear expectations about long-term care needs. Those seeking a consistently seamless experience for extended stays, where meals, daily routines, and medical oversight run smoothly without ongoing advocacy, may want to consider alternatives. Several families report uneven quality across floors, persistent communication gaps, and occasions when leadership changes or staffing levels undermine reliability. For residents who require steady, predictable operations and fewer opportunities for family intervention, other facilities may offer a more consistently contained experience.
The strongest case for The Grand rests on its rehab-oriented strengths. PT and OT are repeatedly praised as the facility’s core asset, with therapists who are patient, capable, and genuinely focused on getting residents moving again. Nursing staff, CNAs, and the front-desk and rehab-adjacent teams receive abundant praise for professionalism, compassion, and responsiveness, often cited by families as pivotal to recovery. The recreation program and social-work support also appear to lift moods and engagement, providing meaningful activities that help residents stay connected and motivated throughout the rehabilitation arc. When the team functions well, families report tangible improvements in mobility, balance, and confidence that can translate to higher quality of life post-discharge.
Yet the cons highlighted by reviews cannot be ignored. Food quality and meal consistency emerge as a recurring sore point, with some residents receiving meals that disappoint or arrive cold. Several families describe inconsistent access to doctors, variable nursing attentiveness, and communication lapses that leave families playing catch-up to understand care plans, medications, and discharge timing. Long-term wards, in particular, are depicted as understaffed, with reports of insufficient re-positioning, delays in routine care, and occasional lapses in basic daily needs. There are also troubling accounts of friction with administration, issues around discharge paperwork, and even instances of lost or mishandled personal belongings. Taken together, these elements can undermine trust and create stress for families already navigating a difficult care decision.
Weighing the positives against the negatives, the rehab-focused promise still tends to carry more weight for families seeking outcomes over a short-to-medium stay, provided there is robust family engagement. When the rehab team is cohesive and dependable, the facility’s ability to restore function can offset concerns about food quality or occasional miscommunications. However, for families planning a longer-term residency where routine quality, privacy, and administrative clarity matter daily, the risks cited in many reviews, understaffing on certain floors, inconsistent response times, and disorganization, become hard to overlook. The best-fit scenario appears to be a short-to-mid-term rehab stay with a clear plan for transition, coupled with an assigned point person who can coordinate across nursing, therapy, social work, and the family.
The bottom-line guidance is practical and action-oriented. If choosing The Grand, pursue a proactive, program-centric approach: request a tour of the wing where the patient will reside, meet the lead therapists, and ask to speak with the floor’s nurse manager about typical day-to-day workflows. Demand a named case manager or social worker who will provide regular updates and a transparent discharge plan, and verify the frequency and mode of family communications. Confirm the dining plan and request a tour of the kitchen to understand how meals are prepared and delivered, noting any dietary restrictions and substitutions ahead of time. Finally, discuss contingency plans for long-term coverage, including backup options if staffing levels dip or if there is turnover in key leadership roles.
In the end, The Grand stands out as a credible, sometimes exceptional rehab resource within Whitestone, but it is not universally the best choice for every senior’s needs. For families whose top priority is rapid, evidence-based rehabilitation and whose loved one can benefit from a consistently engaged therapy team, the facility can be a strong, even transformative, option. For those requiring unwavering day-to-day stability, predictable dining, and flawlessly coordinated medical oversight without persistent family intervention, it may be wise to compare alternatives and to engage in candid conversations about staffing, communication, and discharge processes before committing. The Grand remains worth a close look, with the understanding that its success hinges on the quality of the care team on the unit and the level of family involvement in the care plan.
179 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
LaGuardia (3 miles away) John F Kennedy International (10 miles away) Newark International (20 miles away) Westchester Cty (20 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Grand Rehabilitation And Nursing At Queens in Whitestone, NY is a premier assisted living community that offers top-tier amenities and care services for its residents. Situated in a beautiful location, the community provides a comfortable and luxurious environment for seniors to thrive in.
Residents can enjoy various amenities such as a beauty salon to pamper themselves, access to cable or satellite TV for entertainment, community-operated transportation for convenient outings, and a computer center for staying connected with loved ones. The dining room offers restaurant-style dining with delicious meals prepared by professional chefs, accommodating special dietary restrictions when required.
For leisure activities, the community boasts a fitness room and wellness center where residents can engage in exercise programs to maintain their physical health. A gaming room and small library provide spaces for relaxation and entertainment. In addition, there are outdoor spaces and gardens to enjoy nature and fresh air.
Care services provided include 24-hour call systems and supervision to ensure resident safety at all times. Assistance with daily living activities such as bathing, dressing, and transfers is readily available. Medication management ensures that residents receive proper dosage on time. A mental wellness program is also offered to promote emotional well-being.
Transportation arrangements are made both within the community and for non-medical purposes outside. This includes transportation to doctors' appointments, nearby cafes, parks, pharmacies, restaurants, places of worship, theaters - ensuring residents have easy access to essential services and recreational opportunities.
With its extensive range of amenities and high-quality care services, The Grand Rehabilitation And Nursing At Queens is an ideal choice for seniors seeking comfort, convenience, and personalized assistance in their daily lives.
The Grand Rehabilitation And Nursing At Queens is located at 157 15 19Th Avenue, Whitestone, NY 11357 in Queens County, New York
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Building
Urban
