The Grand Rehabilitation and Nursing at Queens

Pros

• The physical therapy and occupational therapy provided at the facility received positive feedback for their quality and effectiveness.
• Family members appreciated that they were able to engage in normal conversations with their loved ones prior to the unfortunate incident.
• The staff members worked diligently when emergency situations arose, administering CPR and calling 911 promptly.
• The family was proactive in seeking answers, showcasing their dedication to understanding what happened during their loved one's care.
• There is a recognition of the challenges faced by healthcare facilities during the ongoing COVID-19 pandemic, highlighting the complexity of visitor restrictions.

Cons

• The facility failed to provide essential medications, leading to the patient's cardiac arrest and subsequent death within 72 hours of admission.
• Staff members were rude and unhelpful, lacking empathy during a family's crisis.
• Communication was severely lacking; families were not informed about their loved ones' conditions in a timely manner.
• The facility was under-staffed, resulting in inadequate care for patients.
• Personal belongings were not unpacked or attended to, raising concerns about overall care quality.
• The management did not return calls or provide any follow-up after the tragic incident, demonstrating a disregard for patient families.
• Restrictions due to COVID-19 limited family visits, preventing meaningful oversight of care conditions in the facility.
• There was a notable absence of compassion from staff during an emergency situation involving the patient's health deterioration.

Review

The recent experience of a family with a rehab facility highlights the critical issues surrounding the care of vulnerable patients, particularly during challenging times like the COVID-19 pandemic. This tragic story began when a mother was transferred to the facility on a Friday evening after suffering a fractured hip, with hopes that rehabilitation would lead to her improved mobility and stability. She arrived at approximately 9:45 PM, bringing with her not just physical belongings but also vital medical needs tied to her history of valve replacement surgery. Among these needs was an essential medication, Eloquis, meant to keep her heart health in check.

Over the next few days, what should have been a routine rehabilitation period turned into an unimaginable nightmare for her family. By Monday afternoon, they received an alarming call: their mother was unresponsive, and CPR had been initiated while emergency services were on their way. In disbelief, the family rushed to the facility only to find themselves in utter confusion and distress as they struggled to get information about their loved one's condition. For over twenty minutes, they were left waiting for news until a nurse finally emerged without providing adequate information. It wasn't until later that one of the paramedics informed them of the gravest news—during their frantic efforts to save her life, it was revealed that she had no pulse.

A follow-up investigation into her death revealed that she had not received any of her necessary medications during her stay at the facility. An autopsy conducted by a private pathologist confirmed that this lack of medication directly contributed to the cardiac arrest that took their mother away within just 72 hours of her admission. The gravity of such oversight underscores significant failings in patient care and raises troubling questions about how medical facilities prioritize essential treatment protocols for those who depend on pharmaceutical management for chronic conditions.

Despite attempts by the attending physician from North Shore who treated this patient prior to transfer—who expressed confusion and concern over how his patient could have died so suddenly—not one return call or follow-up communication came from anyone at the rehab center regarding what happened during those fateful hours. Such lack of accountability is deeply troubling; it illustrates a systemic disregard for transparency and communication that can significantly affect grieving families during already devastating times.

The emotional turmoil did not end with their loss; continual interactions with staff proved equally disheartening. Family members recalled being met with rude responses from caregivers amid reports of understaffing at this seemingly overwhelmed facility. Patients' food reportedly arrived cold, signaling potential neglect around basic dietary needs—a reality compounded by reports indicating doctors were seldom available for direct examination or consultation when urgent concerns arose concerning residents’ health.

The family’s ordeal exposes glaring deficiencies in visitor policy implementation during COVID-19 restrictions as well; there was no way for them to check inside and see firsthand how care was administered to their loved one or advocate effectively on her behalf while she navigated an unfamiliar environment alone. Their inability even to unpack personal belongings ensured that simple tasks—which potentially contribute significantly towards comfort and dignity—went unchecked, raising further doubts about general attention paid towards each patient's well-being.

In retrospect, every aspect of this traumatic journey sparked contemplation on whether such facilities can provide genuine compassionate care amidst administrative barriers that's often felt behind glass doors—offering little more than mere appearances devoid of empathy or human connection amid crisis situations faced by families like theirs navigating overwhelming grief under unnecessary circumstances stemming from neglectful practices within healthcare systems designed ostensibly for healing rather than harming through mismanagement compound by institutional apathy toward individuals entrusted into their care ultimately led back home instead…to mourning memories cut short far too soon due negligence gone unchecked beyond blame-shifting policies lacking accountability throughout hierarchies protecting ineffective models mounted behind common veils claiming compassion.*

Located in the peaceful neighborhood of Whitestone, New York, this area offers a variety of amenities that cater to the needs of seniors. There are several pharmacies nearby for easy access to medication, along with a range of restaurants offering diverse dining options. Public transportation options such as the subway station and Long Island Railroad provide convenient travel opportunities. For leisure activities, there are theaters, parks, and cafes within a short distance. Additionally, medical facilities like hospitals and physicians' offices are easily accessible for any healthcare needs. Places of worship also provide spiritual support for those seeking community and connection. Overall, this part of Whitestone offers a blend of convenience, entertainment, and essential services suitable for senior living.

Pharmacies

• CVS Pharmacy (0.2 miles)
• CVS Pharmacy (1.5 miles)
• Queens Crossing (1.9 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (3.2 miles)
• CVS Pharmacy (3.4 miles)

Restaurants

• Taco Bell (1.8 miles)
• McDonald's (2.1 miles)
• Burger King (2.8 miles)
• White Castle (6.3 miles)
• Ikraveit Foods (6.6 miles)
• Toku Modern Asian (7 miles)
• McDonald's (7.3 miles)

Transportation

• MTA - Mets-Willets Point Subway Station (2.8 miles)
• LIRR - Mets-Willets Point Station (2.9 miles)
• Terminal D (3.1 miles)
• Terminal C (3.2 miles)
• LIRR - Little Neck Station (3.4 miles)
• Terminal B (3.5 miles)
• LaGuardia Airport (LGA) (3.6 miles)

Theaters

• AMC Fresh Meadows 7 (3 miles)
• AMC Bay Plaza Cinema 13 (6 miles)

Parks

• Flushing Meadows Corona Park (3.2 miles)
• Cunningham Park (3.9 miles)
• Alley Pond Park (4 miles)
• Allenwood Park (4.4 miles)
• Forest Park (5.8 miles)
• Randall's Island Park (6.2 miles)
• Astoria Park (6.7 miles)

Cafes

• Starbucks (4 miles)
• Starbucks (6.4 miles)

Physicians

• North Shore Gastroenterology Associates PC (4.9 miles)
• 2 Pro Health Plaza (6.1 miles)
• David H. Koch Center for Cancer Care at Memorial Sloan Kettering Cancer Center (7.7 miles)
• Memorial Sloan Kettering Cancer Center (8 miles)

Places of Worship

• St Luke's Episcopal Church (5.1 miles)

Hospitals

• Division of Vascular/Interventional Radiology at Long Island Jewish Medical Center (5.4 miles)
• Manhattan Psychiatric Center (6.5 miles)
• St Barnabas Hospital (6.7 miles)
• St Francis Hospital (7.2 miles)
• Metropolitan Hospital Center (7.3 miles)
• Bronx VA Medical Center (7.9 miles)