The Pavilion At Queens For Rehabilitation & Nrsing
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36 17 Parsons Boulevard, Flushing, NY 11354
For more information about senior living options: (844) 490-3973
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The facility is well kept and clean. The nurses and floor staff are very friendly and helpful. The concierge is friendly and efficient at assisting with sign-in. The rooms and units are spacious and exceptionally clean. The Pavilion is highly recommended for rehab. Caregivers are professional and display a positive attitude. The environment is clean, inviting, and secure, with pleasant and helpful nursing staff. The staff are friendly, polite, and caring, contributing to residents' physical and emotional well-being. Recreation and support staff do a great job; staff are friendly and helpful. The kitchen staff are warm, friendly, and accommodating. The culture of care and collaboration is evident in every interaction.
The room assigned was far from the nurse station, cramped, dated, extremely hot, and windowless, creating a claustrophobic and unsafe recovery environment. A nurse supervisor was described as arrogant, condescending, stubborn, and unwilling to help, with no compassion. There were repeated failures to respond to call bells and no staff at the nurse station, compromising patient safety. The facility did not provide the promised humidification/oxygen care for a patient with a Trach, leading to respiratory distress and other complications. The overall environment was described as depressing and unsafe, with strong warnings not to send elderly loved ones there. There were allegations of misdocumentation to insurers and of releasing patients without evidence of real medical improvement.The Pavilion rehab facility emerges in these accounts as a place that many families and visitors remember for its cleanliness, orderly environment, and the warmth of its frontline staff. Several reviewers repeatedly describe the space as well kept and inviting, with rooms and units that feel spacious and bright. The focus on a clean, orderly setting helps set a positive first impression, and many visitors emphasize that this neat atmosphere extends beyond aesthetics to the way staff interact with patients and families. The concierge at the entrance and the general reception experience are highlighted as quick, friendly, and efficient, making the intake and sign-in process feel smooth rather than burdensome. In these memories, the physical surroundings and the courteous nature of the people who greet you contribute to a sense that Pavilion is a cared-for place where meaningful rehabilitation can begin.
On the care side, several accounts are highly complementary. Reviewers describe the nurses and floor staff as friendly, approachable, and helpful, with one person noting a "professional and positive attitude" in the care they observed. The sense of a compassionate, collaborative environment is a common thread, with comments like "the culture of care and collaboration" shining through in many interactions. People frequently mention the presence of supportive therapists and a general atmosphere that fosters physical and emotional well-being. For families watching loved ones recover, this combination of skilled care and a positive, respectful environment can be a meaningful factor in feeling confident about the path to rehabilitation.
A number of reviewers spotlight the practical benefits that come with a well-functioning facility. The security measures at the site are noted as solid, and the overall ambiance - cleanliness, warmth, and accessibility - helps families feel their loved ones are in a safe setting. Staff members such as the recreation team, in particular, receive praise for their approachability and for helping to create a welcoming routine that can be crucial to the morale and motivation of residents. There are also voices that specifically commend the administrative and support staff for handling day-to-day needs efficiently, from signing in to navigating the building and coordinating care. Taken together, these reflections suggest Pavilion can deliver a cohesive, well-managed experience that supports recovery and well-being.
Yet the collection of reviews is not uniform in its enthusiasm. A substantial subset of comments provides a stark contrast, detailing troubling experiences that invite serious caution. One extended account describes a highly concerning situation on the Trach care unit, where a 90-year-old grandfather with a Trach and lung history faced what the reviewer depicts as a dangerous and poorly managed episode. The room was described as cramped, hot, and far from the nurse station, with ventilation concerns and a level of insensitivity that left the family feeling frightened for the patient's safety. The reviewer reports that an oxygen humidification setup anticipated to be hospital-grade was not in place, that the inner cannula clogged with thick mucus, and that when the caller pressed the nurse call button, responses were delayed or non-existent. The experience escalated to the point where the family felt forced to involve emergency services, and they describe witnessing what they perceived as gaslighting, a dismissive attitude from staff, and a lack of compassion during a critical event. The impression left by this account is of a facility where, at least at a certain moment and in a particular staff interaction, medical oversight and timely support were not up to the standards one would expect in a rehab setting.
Related criticisms extend beyond a single incident. Another review draws a hard line: "DO NOT SEND YOUR ELDERLY LOVED ONES HERE," recounting a family history involving the patient's decline, alleged delays in care, and severe consequences after discharge. This account mentions a prior trust in Pavilion due to its Trach-focused unit, followed by accusations that crucial events - such as pneumonia from aspirating and inadequate cleaning after vomiting - led to a tragic outcome. The reviewer characterizes the care as dismissive and blames systemic lapses, including documentation for insurance that the family insists was inaccurate. The sentiment across these narratives is that while Pavilion may be clean and staffed, there exist serious safety and quality concerns that can have life-or-death repercussions, depending on individual experiences and the specific staff involved on a given day.
The contrasts among reviews are stark enough that prospective families are encouraged to consider both the positive testimonials and the cautions with equal seriousness. Some relatives recount consistently positive visits: thanks and gratitude for friendly staff, good physical therapy, and a sense of supportive care that helps a resident feel seen and valued. Others share experiences of frustration, fear, and perceived negligence, particularly around emergencies, monitoring, and the availability of appropriate medical attention. There are also mentions of room layout issues or dated accommodations in some instances, along with suggestions for improvements - such as updating televisions for patient entertainment or ensuring closer nurse station proximity for patients with higher supervision needs.
Taken together, Pavilion presents as a facility that combines strong cleanliness standards, a generally courteous and caring front-line staff, and a climate that many families find reassuring for rehabilitation. At the same time, the more alarming experiences recounted by some visitors - especially those involving Trach care, respiratory support, timely nurse responses, and the perceived readiness of medical staff to handle emergencies - underscore the need for careful, personalized verification before placement. Families considering Pavilion would do well to ask explicit questions about the specific unit their loved one would occupy, confirm the availability of dedicated staff near the patient's room, review the hospital-grade supplies and troubleshooting procedures for oxygen and humidification, and speak with current residents or their families about day-to-day care dynamics. In navigating a decision about Pavilion, combining the reassuring memories of cleanliness, kindness, and steady therapy with a healthy dose of diligence about safety protocols will help ensure that expectations align with what the facility can deliver on any given day.
302 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
LaGuardia (3 miles away) John F Kennedy International (9 miles away) Newark International (19 miles away) Westchester Cty (21 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Pavilion at Queens is an assisted living community located in Flushing, NY. Our community offers a wide range of amenities and care services to ensure the comfort and well-being of our residents.
In terms of amenities, we have a beauty salon where residents can get pampered and maintain their personal grooming needs. We provide cable or satellite TV in each resident's room for entertainment purposes. Community-operated transportation is available for outings and appointments, ensuring that residents can easily access the various services and attractions in the area.
For those interested in technology, we have a computer center equipped with high-speed internet access. Our dining room serves delicious and nutritious meals prepared by our skilled culinary team in a restaurant-style setting. Residents can also enjoy our fully furnished rooms, gaming room, garden, small library, fitness room, outdoor space, private bathrooms, telephone services, and Wi-Fi connectivity throughout the community.
Our care services are designed to meet the unique needs of each resident. With 24-hour call systems and supervision, residents can feel secure knowing that assistance is readily available. We provide support with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that medication schedules are followed diligently.
We offer specialized diets such as diabetes diets to meet individual dietary requirements. Meal preparation and service are handled by our skilled team to ensure that residents receive balanced meals tailored to their specific needs. Mental wellness programs focus on promoting emotional well-being among residents.
Transportation arrangements are made for non-medical purposes as well as doctor's appointments. Our wellness center offers various programs to help residents maintain optimal health.
Our community is located conveniently near parks, pharmacies, restaurants, transportation options, places of worship, and theaters. Residents can enjoy nature walks at nearby parks or partake in day trips planned by our concierge services. Fitness programs promote physical well-being while resident-run activities cater to individual interests. Daily activities are scheduled to keep residents engaged and entertained.
At The Pavilion at Queens, we strive to provide a comfortable and enriching environment where residents can receive exceptional care, enjoy excellent amenities, and participate in enjoyable activities.
The Pavilion At Queens For Rehabilitation & Nrsing is located at 36 17 Parsons Boulevard, Flushing, NY 11354 in Queens County, New York
The Pavilion At Queens For Rehabilitation & Nrsing on seniors.fyi includes 9 photos including images showing interior, dining, reception, urban, exterior, modern interior, brick wall, bedroom, and more.
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