Long Island Care Ctr

Pros

• The nurses are amazing and handle challenging situations with dedication.
• The staff try their best to help residents improve, and physical and occupational therapy support that goal.
• Angie and Aid Racheal are highly praised by residents for their care.
• They aim to leave residents stronger and better than they arrived.
• The food is better than typical hospital fare.
• Long Island Care Center is described as a wonderful and caring facility.
• The staff are friendly, attentive, and consistently provide needed assistance.
• The facility is kept clean and offers engaging activities, such as live music, that improve the experience.

Cons

• The ileostomy bag leaked every time it was replaced, leaving the patient covered in waste for hours.
• Staff attempted to manage leakage with a urinary catheter, which was appalling and improper.
• Adhesives were removed roughly, causing red, irritated skin and pain.
• The bag was not drained frequently enough, causing it to balloon and pull on the skin.
• The patient's call bell requests went unanswered for over an hour.
• After weeks, nurses could not replace the bag properly, and promised supplies were never ordered; they lied.
• Meals did not align with an ileostomy-friendly diet, serving leafy greens and fried foods.
• The facility smelled strongly of urine and feces and felt unkempt, unprofessional, and prison-like.

Review

The collection of reviews about this care facility presents a picture of sharp contrasts: moments of genuine care, effort, and progress sit side by side with troubling gaps in safety, communication, and consistency that leave families worried and frustrated. On balance, many reviewers acknowledge that dedicated staff and rehabilitation services can make a real difference, especially for older patients who need steady support. Yet a substantial number of accounts describe serious shortcomings that disrupt recovery, undermine trust, and in some cases push families to seek alternatives.

A core thread across many positive notes is the commitment of frontline staff and therapists. Nursing teams and both physical and occupational therapy are frequently praised for their hard work, especially given the demands of aging residents. Some reviewers emphasize that the facility's real value lies in people who "try their best," who listen, explain, and push patients to participate in their own recovery. Angie and Aid Racheal are singled out as exemplary, with others echoing the sentiment that the best outcomes come when residents are engaged and put in effort, because the staff will match it. Other voices highlight improvements in mobility and overall strength, suggesting a genuine goal to help patients leave the facility in better shape than when they arrived. The food note is mixed but often appears in positive light, with some saying it's better than hospital fare and a meaningful sign that the environment can feel more homelike and attentive to daily living, even if not perfect.

However, there is a troubling undercurrent of variability and perceived mismanagement that colors many experiences. Some reviewers describe distinct differences between floors, with a particularly negative portrait of the sixth-floor long-term care unit and a nurse named Denise B who received a one-star appraisal from one commenter. The second floor is described as having a mixed reputation - some staff may be supportive, but the overall tone and consistency can vary, and a few accounts describe unprofessional or harsh interactions. This variability makes it hard for families to know what to expect and raises questions about standard practices across shifts and units.

One of the most searing reviews centers on a grandmother who had undergone ileostomy surgery and was cared for at the facility. According to that account, the bag leaked repeatedly despite several weeks of care, requiring the family to intervene daily with their own supplies. The report alleges insistently that the staff used the wrong technique and even attempted to employ a urinary catheter inappropriately, resulting in skin irritation and significant pain. Accusations extend beyond wound care to basic safety and communication: delayed responses to the call bell, poor removal of adhesives causing skin damage, and a lack of consistent supplies or adherence to a prescribed diet for an ileostomy. The family claims to have shown multiple nurses how to manage the wound and bag properly, but after weeks, no nurse was able to correct the issue, leading to a transfer to another facility. This story also points to broader concerns about identification on staff, medication administration practices, and the degree to which administrative promises (like ordering better supplies) actually materialize.

Beyond specific clinical issues, several reviews draw attention to a combination of environmental and administrative shortcomings. Smell and cleanliness were cited by multiple reviewers as problematic at times, with some visitors noting a strong odor on tours or in certain areas, though others observed improvements with cleaning products like air fresheners or Lysol. The dining room atmosphere and overall vibe are described as inconsistent, with some reports painting the facility as lively and well-staffed, while others depict a barren, hurried, or even prison-like environment where patients seem disconnected from staff and activities. One tour and admissions experience is described as misleading - an impression that the facility is warmer and more welcoming than the reality observed during a visit.

Interspersed with the negative accounts are still more stories of positive moments that reinforce the notion that this facility can be a good place for some residents. For example, there are mentions of attentive care on the third floor, friendly staff who help when needed, and activities that brighten a patient's day, such as musical performances and moments of personal connection that reduce feelings of loneliness. One reviewer even calls the Long Island Care Center a wonderful and caring facility, underscoring that despite the flaws identified by others, there remain pockets of genuine compassion and practical help that can support recovery and daily living.

A recurrent theme across many observations is the tension between the facility's potential to heal and the alarming gaps in practice that threaten patient safety and dignity. Another clearly voiced concern is understaffing and the perception that some personnel come to work with difficult attitudes or unapproachable demeanors. Several reviews urge that administrative and corporate levels be scrutinized for how funds are allocated and whether patient-centered care remains the priority in budgeting and policy. Taken together, these voices call for vigilant oversight, better communication, and concrete improvements in wound care, medication handling, identification and accountability of staff, and consistency of care across floors and shifts.

For families evaluating this facility, the takeaway is nuanced. On the one hand, there is evidence of thoughtful, capable therapy and compassionate individual caregivers who can help patients make meaningful progress and regain function. On the other hand, the reviews reveal serious concerns about safety, hygiene, nutrition alignment with medical needs (such as ileostomy care), timely responsiveness, and overall organizational reliability. The loudest warnings concern experiences where residents were not treated with the immediacy or respect they deserve, where basic care tasks were mishandled or delayed, and where families felt compelled to intervene directly to protect a loved one. In summary, the facility appears to be a place with strong potential and some stellar staff, but with persistent and sometimes systemic issues that can challenge even well-intentioned families and patients.

Located in the bustling neighborhood of Flushing, New York, this area offers convenience and accessibility for seniors looking for a vibrant community to call home. With several pharmacies nearby for easy access to medication and healthcare needs, as well as transportation options such as the LIRR and MTA subway stations, getting around the city is a breeze. Enjoy a variety of dining options ranging from fast food favorites like Taco Bell and McDonald's to more upscale choices like Harlem Kebab Grill. Stay active in one of the many parks nearby or catch a movie at the AMC Fresh Meadows 7 theater. For those seeking spiritual fulfillment, St Luke's Episcopal Church is just a short distance away. Additionally, top-notch medical facilities including Memorial Sloan Kettering Cancer Center and Metropolitan Hospital Center provide peace of mind for any health concerns. Overall, this part of Flushing offers a mix of amenities and services that cater to the needs and preferences of seniors looking to enjoy their golden years in a vibrant urban setting.

Pharmacies

• Queens Crossing (0.5 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (3.1 miles)

Transportation

• LIRR - Mets-Willets Point Station (1.5 miles)
• MTA - Mets-Willets Point Subway Station (1.5 miles)
• Terminal D (2.2 miles)
• Terminal C (2.4 miles)
• Terminal B (2.8 miles)
• LaGuardia Airport (LGA) (2.9 miles)
• National Car Rental (2.9 miles)

Restaurants

• Taco Bell (1.5 miles)
• McDonald's (2.2 miles)
• Burger King (3.2 miles)
• Ikraveit Foods (5.7 miles)
• White Castle (5.8 miles)
• Harlem Kebab Grill (7.3 miles)

Parks

• Flushing Meadows Corona Park (1.7 miles)
• Cunningham Park (3.5 miles)
• Alley Pond Park (4 miles)
• Forest Park (4.4 miles)
• Allenwood Park (5.5 miles)
• Astoria Park (5.7 miles)
• Randall's Island Park (5.8 miles)

Theaters

• AMC Fresh Meadows 7 (2.5 miles)
• AMC Bay Plaza Cinema 13 (7.2 miles)

Places of Worship

• St Luke's Episcopal Church (3.7 miles)

Cafes

• Starbucks (5.1 miles)
• Starbucks (7 miles)

Hospitals

• Division of Vascular/Interventional Radiology at Long Island Jewish Medical Center (5.9 miles)
• Manhattan Psychiatric Center (6 miles)
• Metropolitan Hospital Center (6.7 miles)
• St Barnabas Hospital (7.2 miles)

Physicians

• North Shore Gastroenterology Associates PC (6 miles)
• 2 Pro Health Plaza (6.7 miles)
• David H. Koch Center for Cancer Care at Memorial Sloan Kettering Cancer Center (6.8 miles)
• Memorial Sloan Kettering Cancer Center (7.1 miles)