Long Island Care Ctr in Flushing, NY

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Pros

• The nurses are amazing and handle a lot.
• The staff at this facility try their best.
• The physical and occupational therapy teams help residents improve.
• They ensure residents leave better than they arrived.
• They assist with insurance to extend care when needed.
• Angie and Aid Racheal are amazing staff.
• They encourage residents to participate in their recovery.
• The food here is better than hospital food.
• The facility is immaculately clean and the staff are friendly and welcoming.
• The recreation staff are helpful and accommodating, making residents feel at home.

Cons

• The facility is severely understaffed, and many staff members have unprofessional attitudes.
• Care is often described as poor and lacking compassion, with patients left in pain.
• Wound care was inadequate, with leaking bags and delayed bag changes.
• Staff allegedly lied about ordering supplies needed for proper care.
• The environment is old, dirty, and poorly maintained, sometimes feeling like a prison.
• Patients were left in soiled clothing for hours, and call bells went unanswered for long periods.
• There were strong odors and putrid smells on some floors.
• Doctors were rarely seen and did not review patient charts adequately.
• The facility was viewed as prioritizing money from insurance over patient well-being.

Review

Long Island Care Center in Flushing is best suited for families seeking a rehabilitation-forward stay where aggressive PT/OT and a responsive nursing team can drive tangible improvement, especially for short- to mid-term recoveries with the goal of returning home. The strongest, most repeated praise centers on the rehab process: therapists who push residents to regain strength, nurses who manage complex care with competence, and a patient-focused effort to get people back to daily life. When residents engage with the program, outcomes can be meaningful, and several reviews highlight progress, improved function, and a sense that the facility can deliver real forward movement.

That said, serious caveats warrant attention. A substantial portion of feedback points to under-staffing and uneven care across floors, with several accounts of delays in attention, inconsistent adherence to basic care routines, and communication gaps that leave families worrying about what is happening at any given moment. Across reviews there are sharp contrasts between days when residents feel cared for and days when least-care tasks, med administration, wound care, or timely assistance, don’t meet expectations. The facility’s aging infrastructure and odor/maintenance concerns compound these worries, creating a sense that the environment itself can erode trust unless carefully managed.

The strongest offsets to these concerns come from the facility’s clear strengths in rehab and daily living support when staff are present and engaged. The rehab team earns consistent, if not universal, praise for keeping residents moving, tracking progress, and coordinating with families. The nursing staff, particularly on units dedicated to rehab, is frequently described as capable and compassionate, and the recreation department, often cited as energetic and thoughtful, adds a crucial layer of emotional well-being and engagement. Cleanliness and a generally welcoming atmosphere on many floors provide a contrast to the more negative narratives, underscoring that quality care can exist here when resources are aligned and care teams stay engaged.

Yet the negatives cannot be dismissed, and they do not always balance out. Several reviews describe alarming gaps in basic care, leakage management with ostomy bags, delays in calling for help, and situations where supplies were not adequate or appropriate for a resident’s medical needs. Discharge planning and medical oversight surface as recurring trouble spots, with some families reporting insufficient doctor contact, inconsistent medical follow-up, and perceived complacency from administrators. And while some families celebrate the facility’s warmth and professionalism, others describe a soulless or tense environment, outdated interiors, and a sense that operational pressures drive care decisions more than patient-centered priorities. Taken together, these themes suggest a facility that can be excellent in ideal conditions but is prone to significant lapses.

For families evaluating this community, a practical decision framework matters. Tour thoroughly and ask to see multiple care areas, not just the rehab unit. Speak with the head of social work about discharge planning timelines and how problems are escalated and resolved. Inquire about nurse-to-resident ratios on the units where your loved one will spend the majority of time, and request concrete examples of how care plans are updated in response to evolving needs. If the care goal is intensive, sustained monitoring with predictable responsiveness, demand a clear commitment from leadership about staffing levels, quality metrics, and accountability. Financial diligence is essential as well; several reviews allege billing or management concerns, so verify eligibility, coverage, and the expected pathway to discharge or transition to long-term care.

In the end, Long Island Care Center presents a pragmatic choice for families prioritizing rehab outcomes and a compassionate nursing presence, provided thorough due diligence is conducted and active advocacy is maintained. The facility can deliver substantive recovery, improved function, and engaging activity when the care team is well-supported and responsive. However, the persistent threads of understaffing, inconsistent basic care, and aging infrastructure signal that this is not a one-size-fits-all solution. For families comfortable with vigilant oversight, structured care plans, and a focus on rehabilitation with measurable progress, this can be a solid option. For those needing reliable, uniform day-to-day care and spotless, cutting-edge surroundings, potential alternatives should be explored with equal rigor.

Located in the bustling neighborhood of Flushing, New York, this area offers convenience and accessibility for seniors looking for a vibrant community to call home. With several pharmacies nearby for easy access to medication and healthcare needs, as well as transportation options such as the LIRR and MTA subway stations, getting around the city is a breeze. Enjoy a variety of dining options ranging from fast food favorites like Taco Bell and McDonald's to more upscale choices like Harlem Kebab Grill. Stay active in one of the many parks nearby or catch a movie at the AMC Fresh Meadows 7 theater. For those seeking spiritual fulfillment, St Luke's Episcopal Church is just a short distance away. Additionally, top-notch medical facilities including Memorial Sloan Kettering Cancer Center and Metropolitan Hospital Center provide peace of mind for any health concerns. Overall, this part of Flushing offers a mix of amenities and services that cater to the needs and preferences of seniors looking to enjoy their golden years in a vibrant urban setting.

Pharmacies

• Queens Crossing (0.5 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (3.1 miles)

Transportation

• LIRR - Mets-Willets Point Station (1.5 miles)
• MTA - Mets-Willets Point Subway Station (1.5 miles)
• Terminal D (2.2 miles)
• Terminal C (2.4 miles)
• Terminal B (2.8 miles)
• LaGuardia Airport (LGA) (2.9 miles)
• National Car Rental (2.9 miles)

Restaurants

• Taco Bell (1.5 miles)
• McDonald's (2.2 miles)
• Burger King (3.2 miles)
• Ikraveit Foods (5.7 miles)
• White Castle (5.8 miles)
• Harlem Kebab Grill (7.3 miles)

Parks

• Flushing Meadows Corona Park (1.7 miles)
• Cunningham Park (3.5 miles)
• Alley Pond Park (4 miles)
• Forest Park (4.4 miles)
• Allenwood Park (5.5 miles)
• Astoria Park (5.7 miles)
• Randall's Island Park (5.8 miles)

Theaters

• AMC Fresh Meadows 7 (2.5 miles)
• AMC Bay Plaza Cinema 13 (7.2 miles)

Places of Worship

• St Luke's Episcopal Church (3.7 miles)

Cafes

• Starbucks (5.1 miles)
• Starbucks (7 miles)

Hospitals

• Division of Vascular/Interventional Radiology at Long Island Jewish Medical Center (5.9 miles)
• Manhattan Psychiatric Center (6 miles)
• Metropolitan Hospital Center (6.7 miles)
• St Barnabas Hospital (7.2 miles)

Physicians

• North Shore Gastroenterology Associates PC (6 miles)
• 2 Pro Health Plaza (6.7 miles)
• David H. Koch Center for Cancer Care at Memorial Sloan Kettering Cancer Center (6.8 miles)
• Memorial Sloan Kettering Cancer Center (7.1 miles)