Union Plaza Care Center
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33 23 Union Street, Flushing, NY 11354
For more information about senior living options: (844) 490-3973
The nursing home staff at Union Plaza is described as friendly, attentive, and knowledgeable, providing excellent care to the residents. Many reviewers appreciated the cleanliness and maintenance of the facility, noting that it lacked unpleasant odors often found in nursing homes. The kitchen staff is praised for offering a variety of nutritious and tasty food options that cater to both Asian and American tastes. Residents have access to diverse activities organized by dedicated recreation staff, including ice cream socials and pizza making parties. The facility has strong security measures in place, ensuring a safe environment for residents and visitors alike. Staff members are multilingual, which helps accommodate the diverse community within the facility, enhancing communication with residents from various backgrounds. Residents often express satisfaction with their overall experience, highlighting the supportive atmosphere created by the staff's dedication and care.
The nursing staff on the floors are simply understaffed and unable to handle the number of residents. There was a significant issue with neglect regarding the care of residents, particularly with bedsores going untreated. The overall environment of the facility is described as cold and unwelcoming, lacking comfort and warmth. Communication issues arose due to language barriers, leaving some residents without appropriate support. Some rooms show signs of wear, such as peeling wallpaper, which does not create a comforting atmosphere. Activities for bedridden patients were inadequate, reflecting a lack of engagement options for those in need. Despite some positive experiences shared by others, the reviewer noted that their loved one's time at Union Plaza was not pleasant overall. Concerns were raised about professionalism among certain staff members, particularly in handling communication with non-English speaking residents. Complaints about insufficient parking space for visitors indicate an area for improvement in visitor accessibility.Union Plaza Care Center has garnered a mix of feedback from families and residents, highlighting both its strengths and weaknesses. One recurring theme among the reviews is the dedicated effort of the social workers and nursing staff, who generally exhibit kindness and attentiveness despite being frequently overwhelmed by high resident numbers. While many families have expressed gratitude for the follow-up communication from social workers via frequent telephone calls, they also voiced serious concerns regarding the nursing staff's ability to provide adequate care. The frustration surrounding understaffing was particularly acute in cases involving residents with significant medical needs. For example, one family recounted how their bedridden grandfather developed bedsores which went untreated until a family member discovered it, raising troubling questions about oversight during his stay at UPCC.
The environment within Union Plaza has received mixed reviews as well. Some describe the facility as welcoming upon entry, noting that there is security to monitor visitors and that the lobby area is bright and clean with seasonal decorations. However, there were complaints about aging infrastructure; peeling wallpaper in rooms created an uninviting atmosphere that detracted from comfort levels for residents like the reviewer’s grandfather. Another reviewer pointed out that while residents may seem comfortable in shared lounge spaces, the overall need for renovation is apparent across common areas throughout UPCC.
Food quality often stood out as a positive aspect of life at Union Plaza. Multiple reviews praised the kitchen staff for producing nutritious meals that cater to both Asian and American tastes. The menu boasts a variety of dishes ranging from Korean specialties such as Chop Chae and Bulgogi to American classics like Spaghetti and Meatballs. This careful attention to dietary needs not only satisfied taste preferences but also reassured families about their loved ones' nutrition during difficult health periods. Nonetheless, some noted that repeated menus could grow monotonous over time for long-term residents.
Activities provided by Union Plaza are another essential element in assessing patient satisfaction within this care center. Reviews illustrate an engaging recreational program designed to keep residents active through organized events such as ice cream socials, pizza-making parties, coffee klatches, and trips to local casinos when possible. Feedback indicates that recreation staff members exert themselves to foster enjoyment among residents—an effort appreciated by many families looking for meaningful engagement options for their loved ones.
Communication challenges arose prominently in several accounts; one review highlighted issues concerning language barriers between staff members and non-English-speaking residents, notably those who spoke Cantonese rather than Mandarin. Such miscommunications can lead to misunderstandings about care needs or treatment directions—an already sensitive matter compounded by frustrations regarding inadequate staffing during peak visitation times due to COVID-19 restrictions.
While Union Plaza showcases certain strengths including its genuinely caring staff willing to listen to feedback—it falls short on several critical fronts such as staffing ratios and environmental upkeep that directly impact resident well-being. Families entering into relationships with nursing homes should be armed with thorough information ahead of time so they can make informed decisions on behalf of their loved ones; ideally this reflection will serve future prospective clients seeking more nuanced guidance prior to admission into any facility—even one like UPCC where some experiences were overwhelmingly positive amidst notable challenges affecting day-to-day healthcare delivery.
280 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces. Guasts at mealtime"Guests at mealtime" offer seniors the opportunity for social interaction, companionship, and a sense of community during meals, which can help combat feelings of loneliness and isolation commonly experienced in senior living environments. It can also enhance their overall dining experience and improve their mental and emotional well-being.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Security gateSecurity gates provide an added layer of protection and peace of mind for seniors living in a community. They help prevent unauthorized entry, deter potential intruders, and create a sense of security for residents. This extra security measure can make seniors feel safe and secure in their living environment.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
SpaSpas are important for seniors because they provide relaxation, stress relief, and therapeutic benefits which can improve their overall well-being and quality of life. Additionally, spa treatments such as massages, hydrotherapy, and aromatherapy can help alleviate common age-related ailments such as arthritis, joint pain, and circulation issues. Seniors deserve to enjoy a pampering experience that promotes physical and emotional wellness.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed. Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
LaGuardia (3 miles away) John F Kennedy International (9 miles away) Newark International (19 miles away) Westchester Cty (22 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.
CantoneseCantonese language and cultural services are important for seniors as they provide a sense of familiarity, comfort, and connection to their heritage, facilitating better communication with caregivers and creating a more inclusive and enriching experience in senior living communities. EnglishEnglish is important for seniors as it allows them to communicate effectively with healthcare providers, understand important information related to their health and medications, stay connected with loved ones, and engage in social activities within their communities. It also opens up opportunities for lifelong learning and intellectual stimulation. HebrewLearning Hebrew can be beneficial for seniors in various ways, including helping them connect with their heritage, providing cognitive stimulation, and fostering a sense of community within the Jewish senior living population. It can also enhance their communication skills and open up new social opportunities. HindiHindi language services are important for seniors in senior living communities because they cater to their cultural and linguistic needs, helping them feel more comfortable and connected. This can enhance communication, socialization, and overall well-being for Hindi-speaking seniors. KoreanKorean cultural programs, activities, and language services are essential for Korean seniors in senior living communities to maintain their identity, sense of belonging, and overall well-being. Providing culturally sensitive care ensures that they feel respected, understood, and supported as they age. MandarinMandarin-speaking staff and resources are important for seniors in senior living communities because many elderly individuals may speak Mandarin as their primary language. Providing access to support and communication in Mandarin can help seniors feel more comfortable, engaged, and understood in their living environment. RussianRussian language and cultural programs are important for seniors in senior living communities because they help residents maintain their cultural identity, connect with others who share their background, and engage in activities that are meaningful to them. These programs can improve seniors' mental and emotional well-being, enhance their sense of belonging, and make their overall living experience more fulfilling. SpanishSpanish is an important language for seniors because it allows them to communicate effectively with caregivers, medical professionals, and others in their community who may speak Spanish as their primary language. It also provides opportunities for cultural enrichment and social connections. TagalogTagalog language services are important for seniors as they provide a sense of connection and comfort for those who speak the language. This can help them feel more at ease and engaged in their community, improving their overall well-being and quality of life.The Union Plaza Care Center in Flushing, NY is a vibrant and welcoming assisted living community offering an array of amenities and care services to meet the needs of its residents. The facility boasts a range of amenities designed to enhance the comfort and enjoyment of daily life, including a beauty salon for pampering and grooming, cable or satellite TV for entertainment, a computer center for staying connected, and a fitness room for exercise and wellness.
Residents can enjoy delicious meals in the dining room with a restaurant-style dining experience where special dietary restrictions are accommodated. There is also the option for guests to join residents during mealtime. Housekeeping services keep living spaces clean and tidy, while move-in coordination ensures a smooth transition into the community.
Outdoor enthusiasts will appreciate the garden and outdoor space provided for relaxation and enjoying nature. For those seeking intellectual stimulation, there is a small library available. Spa facilities are also available for indulging in some self-care.
Transportation arrangements are made both within the community through community-operated transportation and outside the community, including non-medical transportation to doctors' appointments. Wi-Fi/high-speed internet ensures that residents can stay connected with loved ones or engage in online activities.
Care services at Union Plaza include 24-hour call systems for immediate assistance, 24-hour supervision to ensure safety, and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is provided to ensure that residents receive their necessary medications on time. A mental wellness program supports emotional well-being among residents.
Concierge services are available to cater to individual needs, while fitness programs offer opportunities for physical activity. Planned day trips allow residents to explore nearby attractions. Resident-run activities encourage socialization and involvement within the community. Scheduled daily activities provide engagement and entertainment throughout each day.
The Union Plaza Care Center prides itself on being multilingual with staff members who speak English, Hebrew, Hindi, Korean, Mandarin, Russian, Spanish, and Tagalog. Nearby, residents have easy access to parks, pharmacies, restaurants, transportation options, places of worship, and theaters.
Overall, the Union Plaza Care Center offers a comfortable and enriching environment where residents can receive personalized care, enjoy various amenities and activities, and live a fulfilling and vibrant lifestyle.
Located in Flushing, New York, this area offers a convenient and diverse range of amenities for seniors looking to settle down. With multiple pharmacies within close proximity, accessing medication is easy and accessible. Transportation options include subway and train stations for easy commutes, as well as nearby access to LaGuardia Airport for any travel needs. The neighborhood also boasts several parks for leisurely walks and outdoor activities, along with a variety of restaurants catering to different tastes. For entertainment, there is a movie theater nearby. Places of worship are available for spiritual needs, while cafes provide spaces for socializing. Medical facilities are also within reach, including hospitals and physicians' offices for healthcare needs. Overall, this part of Flushing offers convenience and quality living options for seniors seeking a vibrant community with essential services nearby.
Union Plaza Care Center is located at 33 23 Union Street, Flushing, NY 11354 in Queens County, New York
Union Plaza Care Center on seniors.fyi includes 13 photos including images showing urban, architecture, interior, windows, outdoor, natural light, bedroom, decor, and more.
Flushing House
Flushing, NY
Clean facilities with friendly staff, engaging activities, and quality dining at good value.
Elevator reliability issues and limited breakfast options.
Cypress Garden Center For Nursing And Rehab
Flushing, NY
Extensive on-site care and a wide range of amenities.
Sanford Home
Flushing, NY
Clean, safe environment with reliable medication management and transport to medical appointments.
Independence may be limited for some residents; mixed mental-health population could be challenging for some families.
Long Island Care Center
Flushing, NY
Effective rehab therapies and attentive, communicative staff.
Mixed quality with slow response times and safety concerns raised in some reviews.
Long Island Care Ctr
Flushing, NY
Affordable private-room price compared to Queens County and NY averages.
Franklin Nursing Home
Flushing, NY
Professional, attentive care from staff; clean, well-kept facility.
Allegations of mistreatment/neglect and accessibility/cleanliness concerns.
Cliffside Rehab & Residential Health Care Center
Flushing, NY
Caring nursing staff with engaging activities and strong rehab support.
Understaffing and cleanliness/maintenance concerns (pests, odors, old furniture) reported.
Atria Forest Hills
Forest Hills, NY
Caring staff and a vibrant, hotel-like community.
Dining quality varies; occasional communication gaps with families.
Queens Adult Care Center
Elmhurst, NY
Affordable pricing compared to local averages; some positive staff experiences.
Mixed feedback on cleanliness and staff attitude, including reports of a rude supervisor and outdated areas.
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Interior
Decor
Building
Architecture
Bedroom
Trees
Windows
Landscaping
Exterior
Outdoor Seating
Natural Light
Clouds
Office
