Union Plaza Care Center

Pros

• The nursing home staff at Union Plaza is described as friendly, attentive, and knowledgeable, providing excellent care to the residents.
• Many reviewers appreciated the cleanliness and maintenance of the facility, noting that it lacked unpleasant odors often found in nursing homes.
• The kitchen staff is praised for offering a variety of nutritious and tasty food options that cater to both Asian and American tastes.
• Residents have access to diverse activities organized by dedicated recreation staff, including ice cream socials and pizza making parties.
• The facility has strong security measures in place, ensuring a safe environment for residents and visitors alike.
• Staff members are multilingual, which helps accommodate the diverse community within the facility, enhancing communication with residents from various backgrounds.
• Residents often express satisfaction with their overall experience, highlighting the supportive atmosphere created by the staff's dedication and care.

Cons

• The nursing staff on the floors are simply understaffed and unable to handle the number of residents.
• There was a significant issue with neglect regarding the care of residents, particularly with bedsores going untreated.
• The overall environment of the facility is described as cold and unwelcoming, lacking comfort and warmth.
• Communication issues arose due to language barriers, leaving some residents without appropriate support.
• Some rooms show signs of wear, such as peeling wallpaper, which does not create a comforting atmosphere.
• Activities for bedridden patients were inadequate, reflecting a lack of engagement options for those in need.
• Despite some positive experiences shared by others, the reviewer noted that their loved one's time at Union Plaza was not pleasant overall.
• Concerns were raised about professionalism among certain staff members, particularly in handling communication with non-English speaking residents.
• Complaints about insufficient parking space for visitors indicate an area for improvement in visitor accessibility.

Review

Union Plaza Care Center has garnered a mix of feedback from families and residents, highlighting both its strengths and weaknesses. One recurring theme among the reviews is the dedicated effort of the social workers and nursing staff, who generally exhibit kindness and attentiveness despite being frequently overwhelmed by high resident numbers. While many families have expressed gratitude for the follow-up communication from social workers via frequent telephone calls, they also voiced serious concerns regarding the nursing staff's ability to provide adequate care. The frustration surrounding understaffing was particularly acute in cases involving residents with significant medical needs. For example, one family recounted how their bedridden grandfather developed bedsores which went untreated until a family member discovered it, raising troubling questions about oversight during his stay at UPCC.

The environment within Union Plaza has received mixed reviews as well. Some describe the facility as welcoming upon entry, noting that there is security to monitor visitors and that the lobby area is bright and clean with seasonal decorations. However, there were complaints about aging infrastructure; peeling wallpaper in rooms created an uninviting atmosphere that detracted from comfort levels for residents like the reviewer’s grandfather. Another reviewer pointed out that while residents may seem comfortable in shared lounge spaces, the overall need for renovation is apparent across common areas throughout UPCC.

Food quality often stood out as a positive aspect of life at Union Plaza. Multiple reviews praised the kitchen staff for producing nutritious meals that cater to both Asian and American tastes. The menu boasts a variety of dishes ranging from Korean specialties such as Chop Chae and Bulgogi to American classics like Spaghetti and Meatballs. This careful attention to dietary needs not only satisfied taste preferences but also reassured families about their loved ones' nutrition during difficult health periods. Nonetheless, some noted that repeated menus could grow monotonous over time for long-term residents.

Activities provided by Union Plaza are another essential element in assessing patient satisfaction within this care center. Reviews illustrate an engaging recreational program designed to keep residents active through organized events such as ice cream socials, pizza-making parties, coffee klatches, and trips to local casinos when possible. Feedback indicates that recreation staff members exert themselves to foster enjoyment among residents—an effort appreciated by many families looking for meaningful engagement options for their loved ones.

Communication challenges arose prominently in several accounts; one review highlighted issues concerning language barriers between staff members and non-English-speaking residents, notably those who spoke Cantonese rather than Mandarin. Such miscommunications can lead to misunderstandings about care needs or treatment directions—an already sensitive matter compounded by frustrations regarding inadequate staffing during peak visitation times due to COVID-19 restrictions.

While Union Plaza showcases certain strengths including its genuinely caring staff willing to listen to feedback—it falls short on several critical fronts such as staffing ratios and environmental upkeep that directly impact resident well-being. Families entering into relationships with nursing homes should be armed with thorough information ahead of time so they can make informed decisions on behalf of their loved ones; ideally this reflection will serve future prospective clients seeking more nuanced guidance prior to admission into any facility—even one like UPCC where some experiences were overwhelmingly positive amidst notable challenges affecting day-to-day healthcare delivery.

Located in Flushing, New York, this area offers a convenient and diverse range of amenities for seniors looking to settle down. With multiple pharmacies within close proximity, accessing medication is easy and accessible. Transportation options include subway and train stations for easy commutes, as well as nearby access to LaGuardia Airport for any travel needs. The neighborhood also boasts several parks for leisurely walks and outdoor activities, along with a variety of restaurants catering to different tastes. For entertainment, there is a movie theater nearby. Places of worship are available for spiritual needs, while cafes provide spaces for socializing. Medical facilities are also within reach, including hospitals and physicians' offices for healthcare needs. Overall, this part of Flushing offers convenience and quality living options for seniors seeking a vibrant community with essential services nearby.

Pharmacies

• Queens Crossing (0.2 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (2.9 miles)

Transportation

• MTA - Mets-Willets Point Subway Station (1.1 miles)
• LIRR - Mets-Willets Point Station (1.1 miles)
• Terminal D (1.9 miles)
• Terminal C (2.1 miles)
• Terminal B (2.5 miles)
• LaGuardia Airport (LGA) (2.6 miles)
• National Car Rental (2.6 miles)

Parks

• Flushing Meadows Corona Park (1.4 miles)
• Cunningham Park (3.7 miles)
• Forest Park (4.1 miles)
• Alley Pond Park (4.3 miles)
• Astoria Park (5.4 miles)
• Randall's Island Park (5.5 miles)
• Allenwood Park (5.9 miles)

Restaurants

• Taco Bell (1.8 miles)
• McDonald's (2.5 miles)
• Burger King (3.5 miles)
• Ikraveit Foods (5.3 miles)
• White Castle (6 miles)
• Harlem Kebab Grill (7 miles)

Theaters

• AMC Fresh Meadows 7 (2.7 miles)

Places of Worship

• St Luke's Episcopal Church (3.4 miles)

Cafes

• Starbucks (5.4 miles)

Hospitals

• Manhattan Psychiatric Center (5.7 miles)
• Division of Vascular/Interventional Radiology at Long Island Jewish Medical Center (6.2 miles)
• Metropolitan Hospital Center (6.4 miles)

Physicians

• North Shore Gastroenterology Associates PC (6.4 miles)
• David H. Koch Center for Cancer Care at Memorial Sloan Kettering Cancer Center (6.5 miles)
• Memorial Sloan Kettering Cancer Center (6.8 miles)
• 2 Pro Health Plaza (7.1 miles)