Overall Review of Cliffside Rehab & Residential Health Care Center
caveat
10 reviews mention this
Cleanliness is a mixed picture
Residents and families describe both a clean environment and serious sanitation and pest issues.
Some reviewers say the building is clean, with no bad odors and crew members who keep things tidy. Others report roaches and bedbugs, along with reports of residents left in soiled conditions and an unsanitary feel in shared spaces. A few reviews also describe the facility as dirty and “falling apart,” paired with concerns about responsiveness and basic hygiene.
common
20 reviews mention this
Staff care is frequently praised
Many reviewers describe staff as kind, attentive, and helpful during rehab or long stays.
Across multiple stays and visits, reviewers describe staff members as warm, friendly, and professional, including nurses, aides, therapists, and social workers. Families mention feeling kept informed and supported, and several single out specific employees by name for attentive communication and patience. A smaller number of negative reviews say they encountered rude or inattentive staff, including concerns about basic needs not being handled promptly.
caveat
6 reviews mention this
Communication with families varies
Reviewers describe strong updates at times, but also report long gaps or access problems.
Several families say they received consistent updates and support from social work and admissions, including help navigating discharge and insurance issues. At the same time, other reviewers describe communication breakdowns—such as unanswered messages, unclear recognition of a representative, and requests for records that were not fulfilled. Some negative accounts also describe not being notified about major health changes until after outside contacts intervened.
differentiator
9 reviews mention this
Rehab therapy support is strong
Rehab services are a consistent theme, with many reviewers crediting therapy teams for progress.
Multiple reviews say physical and occupational therapy helped residents regain strength and mobility after serious setbacks, including long-term bedbound periods. Several families describe therapists as professional, encouraging, and focused on residents’ limits, with therapy continuing as planned through challenges. While some reviewers criticize nursing and daily care, positive rehab experiences appear repeatedly alongside mentions of therapists and rehab departments doing their jobs well.
common
4 reviews mention this
Meals and preferences come up
Dining experiences range from supportive to bland or disliked, with some attention to diet preferences.
Some reviewers mention that food is bland or not to their taste, while others say meals were acceptable or that staff worked with preferences. The community offers restaurant-style dining, and several reviews reference meal service and diet-focused support. A few negative reviews also describe dissatisfaction with food quality or how meals were handled for specific needs.
common
4 reviews mention this
Activities and social engagement matter
Reviews mention ongoing activities that help residents stay engaged.
Several reviewers describe day-to-day engagement, including music and resident interaction, as well as organized activities like games. Others specifically mention encouragement from activities staff and the difference it made in mood or comfort. A separate review says an Alzheimer’s patient did not participate in activities, suggesting engagement may depend on individual alertness and care needs.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
218 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
LaGuardia (1 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Compassionate, attentive staff and strong rehab outcomes.
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