Cliffside Rehab & Residential Health Care Center in Flushing, NY
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Information last verified:
119 - 19 Graham Court, Flushing, NY 11354
For more information about senior living options: (844) 490-3973
The medical team at Cliffside did an exceptional job overseeing care and supporting recovery, enabling residents to regain strength. The social work team, Julia Cruz and Michelle Salmon, went above and beyond to navigate complex insurance processes and ensure smooth, well-coordinated discharges. Cliffside provided genuine compassion and support during one of the most difficult periods of families' lives. The environment and support system at Cliffside made it possible for residents to focus on healing. The rehabilitation and nursing staff were exceptionally kind, attentive, and professional. Cliffside is a model of what a nursing home should be, with warm, welcoming, and attentive staff. The dietitian checked for food preferences and meals were tasty. The Director of Nursing, Ms. Phoenix, is dedicated, easy to communicate with, and incredibly friendly and helpful.
The facility is infested with cockroaches and bedbugs. It is dirty and disgusting with roaches and bedbugs. This is the worst nursing home in College Point. The nursing and CNA care left residents unattended, with patients lying in bed for hours. A nurse pinched a resident, causing screaming and showing unprofessional behavior. Some staff arrive to work hungover and smelling like cigarettes, which is unprofessional. Do not send your loved one here. The night shift nurses failed to notify families during emergencies, endangering patients.Cliffside Rehab & Residential Health Care Center in Flushing is best suited for families prioritizing strong rehabilitation services and hands-on medical oversight, especially for residents recovering from serious illnesses or surgeries who need structured therapy and coordinated discharge planning. The facility tends to shine when the goal is to regain independence through intensive PT/OT, speech, and nursing support, with social workers who guide families through complex insurance processes and post-acute transitions. It is a practical choice for those who want clear communication, a responsive rehab team, and a setting that emphasizes returning to the community. However, it is not a one-size-fits-all solution, and potential residents who require meticulous infection control, constant night supervision, or a flawless, spotless environment should look elsewhere.
The strongest draw at Cliffside is the rehab ecosystem: therapists who are described as compassionate, skilled, and relentless about progress, combined with nurses who coordinate care and monitor medical needs with diligence. Families frequently highlight social workers who proactively handle discharge planning and keep families informed, sometimes going above and beyond to accommodate schedules and concerns. The care culture in the rehab units, the emphasis on restoring function, and the engagement of activities, ranging from Tai Chi to music-based programs, offer real, tangible pathways back to everyday life. Cleanliness and a comfortable, home-like ambiance on many floors also contribute to a sense of safety and routine that families find reassuring during a difficult recovery period.
Yet, the cons carried by the reviews cannot be dismissed. A substantial number of voices describe serious cleanliness and safety issues, including cockroach and bedbug infestations on multiple floors, reports of unsanitary practices, and odors that set off alarms about basic upkeep. Night shift care is repeatedly cited as a weak point, with families reporting delayed responses, missed changes in condition, and, in some cases, alarming lapses in communication about emergencies. Instances of neglect or inconsistent attention to daily needs, and even experiences of falls or residual medical concerns not being properly documented or followed up, create a shadow over the otherwise strong rehab program. These episodes are not minor footnotes; they have real implications for safety, dignity, and trust.
The key pros do not vanish in the face of these cons, but their ability to offset risk depends on the resident’s priorities and the level of risk tolerance. For a person whose primary objective is to regain mobility and return home, Cliffside’s therapy teams and discharge support can make a decisive difference, potentially outweighing sporadic cleanliness or staffing shortcomings. Families who prize open, frequent communication and a proactive social-work presence will find value in the way Cliffside structures updates and coordinates with external providers. The overall atmosphere, the staff warmth, the focused rehab environment, and the on-site amenities, also matters in maintaining motivation during longer rehab stays. Still, when infection control, night-time responsiveness, or consistent basic care become paramount, these strengths may not fully offset the drawbacks.
That tension points to clear guidance for families weighing alternatives. If the priority is pristine infection control, a consistently high standard of basic daily care, and airtight incident reporting, many reviewers would steer toward other options. If the priority is aggressive rehabilitation with a robust team that fights to restore function and to keep families in the loop throughout the journey, Cliffside presents a compelling case, provided there is due diligence on the facility’s current housekeeping, pest-control measures, and night-shift staffing reliability. For residents with complex, life-threatening conditions or for families unable to supplement care or monitor daily routines closely, the perceived risks in cleanliness and safety may outweigh the rehab upside.
Practical next steps center on a rigorous on-site evaluation. Prospective families should ask to meet the director of nursing and the social work lead, review recent inspection and DOH findings, and request floor-by-floor tours to observe care delivery, cleanliness, and activity engagement. Inquire specifically about pest control histories, cleaning protocols, and how emergency changes in condition are communicated to families. Assess whether the rehabilitation program on the floor of interest aligns with the resident’s goals, and confirm that the care plan includes clear milestones, ongoing therapy, and a defined pathway out of the facility when appropriate. Finally, talk with multiple families and former residents about night-time responsiveness and overall safety, so the decision rests on a balanced understanding of how Cliffside performs in both the best and the most challenging moments.
218 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
LaGuardia (1 miles away) John F Kennedy International (10 miles away) Newark International (18 miles away) Westchester Cty (21 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Cliffside Rehab & Residential Health Care Center is a premier assisted living community located in Flushing, NY. This vibrant community offers a wide range of amenities and care services to cater to the needs and preferences of its residents.
The community features a full-service beauty salon where residents can indulge in pampering and grooming services. Each resident is provided with cable or satellite TV for their entertainment needs. Community-operated transportation is available to ensure that residents can easily access local amenities and attractions.
For those who love technology, a well-equipped computer center is available for residents to stay connected with their loved ones and engage in online activities. The dining room provides an elegant setting for residents to enjoy delicious meals prepared by the professional kitchen staff. Restaurant-style dining ensures that every meal feels like a special occasion.
Residents at Cliffside Rehab & Residential Health Care Center have access to numerous recreational areas such as a fitness room, gaming room, small library, and outdoor space. These areas allow residents to stay physically active, socialize with fellow residents, and pursue their favorite hobbies.
The dedicated staff at Cliffside Rehab & Residential Health Care Center offer housekeeping services to ensure that each resident's living space remains clean and tidy. Move-in coordination is also provided to make the transition into the community as seamless as possible.
Care services offered at this community include 24-hour call system for emergencies, 24-hour supervision for peace of mind, assistance with activities of daily living such as bathing and dressing, medication management, and specialized diets like diabetes diet or special dietary restrictions.
A variety of activities are organized on a daily basis including fitness programs, planned day trips, resident-run activities, and scheduled daily activities. The concierge service assists residents in planning outings and accessing local resources.
Additionally, Cliffside Rehab & Residential Health Care Center boasts a convenient location close to parks, pharmacies, restaurants, transportation options, places of worship, theaters, and hospitals. This allows residents to easily access essential amenities and services in the surrounding area.
Overall, Cliffside Rehab & Residential Health Care Center offers a comprehensive and enriching assisted living experience for seniors in Flushing, NY. With its exceptional amenities, personalized care services, and convenient location, it truly is a great place for seniors to call home.
Cliffside Rehab & Residential Health Care Center is located at 119 - 19 Graham Court, Flushing, NY 11354 in Queens County, New York
Cliffside Rehab & Residential Health Care Center on seniors.fyi includes 10 photos including images showing healthcare, wheelchair, urban, building, windows, lobby, interior, elevator, and more.
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