Cliffside Nursing Home in Flushing, NY

Pros

• The son received good care at Cliffside Rehabilitation and Residential Health Care Center.
• Emma, Vicky, Kevin, and Caceres on the 2nd floor took very good care of the son and did a great job.
• Michelle, the social worker, provided great help with the son's discharge planning.
• The facility is clean and the staff are warm and friendly.
• The staff showed compassion, professionalism, and patience from the very beginning.
• The nursing team was attentive, and the physical and occupational therapists worked hard to keep her motivated.
• By the end of the stay, she was walking with assistance again, had gained strength, and felt more confident.
• Cliffside is a model nursing home; the staff are warm, welcoming, and attentive to residents.
• The cleaning crew keeps everything very clean.
• Cliffside Rehab helped make my grandma's last months very comfortable.

Cons

• They described the nursing and CNA care as neglectful, with their loved one left in bed for hours without attention.
• The facility was infested with roaches and flies, making the environment unsafe and unsanitary.
• The night shift nurses were described as unprofessional and failing to notify the family during emergencies.
• Some staff were rude and disrespectful, with poor bedside manner noted by multiple reviewers.
• There were reports of unsafe handling of patients and disregard for the prescribed care plans.
• A relative's body was placed in a storage closet, reflecting extremely poor handling and dignity.

Review

Cliffside Nursing Home in Flushing is best suited for families prioritizing aggressive, goal-oriented rehabilitation with a clear path back to independent living. When the focus is intensive physical and occupational therapy, supported by thoughtful discharge planning, Cliffside often yields tangible progress and a credible plan for returning home. The strongest outcomes arrive when residents enter from hospital with a solid rehab plan and a family prepared to engage in daily goals. Reviewers consistently note dedicated therapists, a warm, personal approach from staff, and an environment that supports recovery-driven routines. Even amid mixed reviews, several recent accounts highlight a balance of medical attention with personal dignity and a real emphasis on regaining mobility and confidence.

That said, Cliffside is not the right fit for every resident. Those who require steady, high-level nursing oversight and continuous safety monitoring may encounter gaps in basic care or slow response times that erode trust. Multiple reviews describe delays in addressing routine needs, inconsistent family communication, and safety concerns that recur for night shifts or weekends. Pest and sanitation questions surface repeatedly, and several families flag the need for stronger incident reporting. For individuals living with complex chronic conditions, advanced dementia, respirator dependence, or where consistent doctor engagement is essential, alternatives with firmer oversight and stronger infection-control records deserve serious consideration.

On the upside, the rehab and care-coordination engine at Cliffside stands out. Physical and occupational therapists are frequently praised for kindness, persistence, and the ability to motivate progress. Social workers are repeatedly commended for discharge planning, insurance navigation, and keeping families informed through the process. The broader caregiving team - nurses, aides, activity staff, and housekeeping - receives numerous affirmations for overall attentiveness and a shared sense of community. For families with loved ones who respond well to structured therapy and daily accountability, these strengths can translate into meaningful improvement and smoother transitions back home.

The counterpoints are hard to ignore. Nursing and CNA care can be uneven, with stories of slow responses, lapses in basic hygiene, or moments where dignity feels compromised. Incidents cited by families range from unsanitary conditions to missed documentation after falls, and concerns about night-hour oversight persist. Some reviews depict frustrating gaps in information flow to families and inconsistent physician engagement, undercutting confidence even when therapy teams perform well. These are not isolated anecdotes but recurring themes that demand deliberate checks and earned trust before relying on Cliffside for high-risk or long-term medical needs.

Yet the rehab advantages can offset many concerns when the objective centers on recovery and a clear exit to community living. For appropriate candidates, strong therapy progress, explicit discharge goals, and ongoing family updates can cushion the impact of occasional nursing gaps. However, the risk calculus remains delicate: frequent or severe safety and cleanliness issues can tip the balance toward seeking a facility with steadier nursing oversight. This is a facility where strong outcomes in rehabilitation coexist with legitimate questions about day-to-day safety, infection control, and communications - requiring active, hands-on family involvement to ensure these elements stay aligned.

Families evaluating Cliffside should enter with a focused plan. Request direct access to the director of nursing and the social-work lead to understand staffing patterns, escalation protocols, and how concerns are tracked. Conduct floor-level observations for cleanliness, pest control, and responsiveness, and ask for recent incident reports and transparent timelines for family updates after any medical event. Probe the therapy schedule, equipment availability, and night staffing ratios to gauge consistency. If the goal is a recovery-focused stay with a strong likelihood of returning home, Cliffside offers a credible path; if ongoing high-touch nursing care, robust safety standards, or pest-free environments are non-negotiable, several alternatives warrant parallel evaluation to avoid compromising safety or trust.

This area of Flushing, New York offers a convenient location with easy access to transportation options such as LaGuardia Airport and the MTA subway station. There are several pharmacies nearby for easy access to medication and healthcare needs. The neighborhood also boasts a variety of parks including Flushing Meadows Corona Park for outdoor recreation opportunities. For dining options, there are fast-food restaurants like Taco Bell and McDonald's as well as more upscale choices like Harlem Kebab Grill. Additionally, there are theaters and places of worship within a few miles for entertainment and spiritual fulfillment. For medical care, there are hospitals and physicians' offices in close proximity, including the renowned Memorial Sloan Kettering Cancer Center. Overall, this part of Flushing offers a diverse range of amenities and services for seniors looking to settle in the area.

Transportation

• Terminal D (0.9 miles)
• Terminal C (0.9 miles)
• Terminal B (1.2 miles)
• LaGuardia Airport (LGA) (1.3 miles)
• Rideshare Pick-up (1.4 miles)
• MTA - Mets-Willets Point Subway Station (1.4 miles)
• National Car Rental (1.5 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• Queens Crossing (1.4 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3.2 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (3.4 miles)

Parks

• Flushing Meadows Corona Park (2 miles)
• Randall's Island Park (4.1 miles)
• Astoria Park (4.4 miles)
• Rainey Park (4.8 miles)
• Forest Park (5 miles)
• Carl Schurz Park (5 miles)
• Carl Schurz Dog Run (5 miles)

Restaurants

• Taco Bell (3.1 miles)
• McDonald's (3.8 miles)
• Ikraveit Foods (4.3 miles)
• Burger King (4.8 miles)
• Harlem Kebab Grill (5.6 miles)
• The Loeb Boathouse (6.3 miles)
• Le Pain Quotidien (6.6 miles)

Theaters

• AMC Fresh Meadows 7 (4.1 miles)
• AMC Bay Plaza Cinema 13 (6.4 miles)

Places of Worship

• St Luke's Episcopal Church (4.2 miles)

Hospitals

• Manhattan Psychiatric Center (4.4 miles)
• Metropolitan Hospital Center (5.1 miles)
• St Barnabas Hospital (5.8 miles)
• Russ Berrie Medical Science Pavilion (6.5 miles)

Physicians

• David H. Koch Center for Cancer Care at Memorial Sloan Kettering Cancer Center (5.4 miles)
• Memorial Sloan Kettering Cancer Center (5.7 miles)
• Morgan Stanley Children's Hospital (6.6 miles)

Cafes

• Ralph’s Café (6.2 miles)
• Starbucks (6.3 miles)