Waterview Nursing Care Center

Pros

• The facility is clean and updated, providing a welcoming environment for patients and visitors.
• Staff members are attentive and supportive, ensuring that patients receive the care they need.
• The nursing manager and social worker are particularly helpful in navigating insurance and home care services.
• Patients can participate in various activities and celebrations, such as monthly birthday parties and outings every 90 days.
• The dining area is well-kept, and the food is enjoyable for residents.
• Security measures are strong, contributing to a safe atmosphere for all patients.

Cons

• The staff at the rehab center is not professional and shows no care for their patients.
• Patients have been lied to about the services provided, leading to a lack of proper care.
• One reviewer reported that their loved one fell, and no doctor checked on them afterward.
• The administration of the facility is described as terrible, with inadequate staffing to meet patient needs.
• A former patient felt they were treated like a prisoner, indicating strict and unwelcoming policies.
• There were complaints about long waits for essential care, such as being changed out of soiled diapers.

Review

The reviews surrounding Waterview Nursing Care Center present a complex and often contradictory picture of the facility, reflecting both positive experiences and grave concerns about patient care. Many individuals who have had the opportunity to tour the center report that it appears clean and updated, with attentive staff members eager to assist prospective patients and their families. For instance, one family member emphasized how impressed they were with the cleanliness of the facility and highlighted the helpful nature of the staff during their visit. This perception is echoed by others who found the environment inviting and supportive, signaling a positive first impression for those considering care options for their loved ones.

However, not all experiences at Waterview are so favorable. A starkly contrasting review comes from a family member whose sister has been receiving care there for three weeks. They expressed deep dissatisfaction with what they described as unprofessional and uncaring staff, noting that despite her needs for consistent physical therapy five days a week, she had only received such treatment twice. Compounding these frustrations was an alarming incident where a patient fell and received no medical check-in from doctors to ensure her safety or address potential injuries. This reviewer emphasized feelings of betrayal after being misled regarding the quality of care provided, highlighting significant systemic failures within the institution.

Further complicating matters is another review detailing a personal experience from an individual who spent two years at Waterview. While they appreciated certain aspects such as activities and dining conditions, they raised serious concerns about administrative policies that made them feel restricted—almost like a prisoner within the facility. Despite acknowledging that many staff members were kind and non-judgmental, this experience underscores issues related to autonomy and treatment decisions that may impact patient satisfaction significantly.

Conversely, some reviews highlight more positive accounts regarding interactions with specific staff members such as nurse manager Rachel and social worker Pascal. One family expressed gratitude for their assistance in navigating insurance complexities and ensuring smooth transitions between home care and rehabilitation services following discharge. The emphasis on building relationships with staff who genuinely seem dedicated to helping families through difficult times stands out as a notable strength in an otherwise mixed assessment of care at Waterview.

In terms of activities provided within the facility, several reviewers praised Waterview's programming efforts including birthday parties each month and outings every 90 days which contributed positively to patients' engagement levels. Residents noted that there was always something happening at various times throughout their stays; such initiatives can have profound benefits on mental well-being by promoting social interaction among patients who may otherwise feel isolated in a nursing home setting.

Finally, while some writers acknowledged areas needing improvement—specifically related to nursing workforce shortages impacting timely responses to patient needs—the overall sentiment suggests pockets of excellence amid structural deficiencies pose significant challenges in delivering optimal long-term care solutions. As potential residents or loved ones explore options at Waterview Nursing Care Center based on mixed recommendations presented here, it becomes crucial to balance positive observations alongside genuine concerns about patient safety and emotional support within this essential healing environment.

Transportation

• Terminal D (0.8 miles)
• Terminal C (0.9 miles)
• Terminal B (1.2 miles)
• MTA - Mets-Willets Point Subway Station (1.3 miles)
• LaGuardia Airport (LGA) (1.3 miles)
• Rideshare Pick-up (1.4 miles)
• National Car Rental (1.4 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• Queens Crossing (1.3 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (3.2 miles)
• CVS Pharmacy (3.2 miles)
• CVS Pharmacy (3.2 miles)

Parks

• Flushing Meadows Corona Park (1.8 miles)
• Randall's Island Park (4.2 miles)
• Astoria Park (4.3 miles)
• Forest Park (4.8 miles)
• Rainey Park (4.8 miles)
• Carl Schurz Dog Run (5 miles)
• Carl Schurz Park (5 miles)

Restaurants

• Taco Bell (3.1 miles)
• McDonald's (3.7 miles)
• Ikraveit Foods (4.3 miles)
• Burger King (4.7 miles)
• Harlem Kebab Grill (5.7 miles)
• The Loeb Boathouse (6.3 miles)
• Le Pain Quotidien (6.6 miles)

Theaters

• AMC Fresh Meadows 7 (4 miles)
• AMC Bay Plaza Cinema 13 (6.6 miles)

Places of Worship

• St Luke's Episcopal Church (4.1 miles)

Hospitals

• Manhattan Psychiatric Center (4.4 miles)
• Metropolitan Hospital Center (5.1 miles)
• St Barnabas Hospital (6 miles)
• Russ Berrie Medical Science Pavilion (6.7 miles)

Physicians

• David H. Koch Center for Cancer Care at Memorial Sloan Kettering Cancer Center (5.4 miles)
• Memorial Sloan Kettering Cancer Center (5.7 miles)

Cafes

• Ralph’s Café (6.1 miles)
• Starbucks (6.3 miles)