Northwell Health Stern Family Center For Rehab

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  • Interior

    A view of a hallway featuring two framed photographs.

  • Outdoors

    A caregiver pushes a wheelchair-bound person along a scenic path in a park.

  • Decor

    A corridor featuring framed artwork that adds a modern touch to the interior.

  • Landscaping

    A person enjoying a peaceful moment in a park under an umbrella.

  • Lobby

    A serene lobby area featuring a water wall and decorative poinsettias, accompanied by an informational banner.

  • Wall Art

    A collection of framed inspirational quotes displayed on a wall in a hospital corridor.

  • Painting

    An abstract painting framed and displayed on a wall.

  • Plant

    A welcoming lobby area featuring a vibrant plant and framed photographs on the wall.

Northwell Health Stern Family Center For Rehab

300 Community Drive, Manhasset, NY 11030

For more information about senior living options: (844) 490-3973

2.8 from 100 reviews
5 stars
31
4 stars
13
3 stars
4
2 stars
7
1 stars
45

Skilled Nursing Facility

Overall Review of Northwell Health Stern Family Center For Rehab

Pros

  • pro The Social Work Department demonstrated exceptional professionalism and dedication, with Robert and Alex going above and beyond in coordinating care for mutual patients, ensuring a seamless process and positive outcomes.
  • pro Their efforts exceeded expectations and reflected the highest standards of patient-centered care.
  • pro The nurse Mathew consistently went the extra mile and showed inspiring dedication.
  • pro Dr. John and Nursing Manager Therese were praised for their passion and understanding of patients' needs.
  • pro The PT and OT teams were willing to work with patients, contributing to recovery.
  • pro The social worker Meagan provided guidance and patience to families.
  • pro Heather, the nursing assistant, became a buddy to patients, reflecting a supportive environment.
  • pro The reception desk staff, including Monica, helped make the stay possible and contributed to a positive experience.

Cons

  • pro The facility is absolutely unacceptable in its handling of patient care and family communication.
  • pro Front desk and phone staff refuse to provide room numbers, allow speaking to the patient, or give basic updates to the legally authorized family member.
  • pro When someone answers the phone, they are dismissive, unhelpful, and provide no real information.
  • pro Families with legal authority must beg or chase down staff for updates, showing a lack of transparency, compassion, and professionalism.
  • pro The way staff treat families with power of attorney suggests poor treatment of the patients themselves.
  • pro Nurses take forever to respond to calls and often chat with each other instead of assisting patients.
  • pro Nighttime care is unsafe at times, with patients needing to wait an hour for help and sometimes nearly falling while waiting.
  • pro Physical therapy is limited and lacking sufficient one-on-one attention due to high patient load.
  • pro Management is described as mistreating employees, with many staff passing the buck and arriving late or not at all.
  • pro Numerous reviews allege mistreatment of patients (e.g., being left in urine for hours, inadequate pain management), leading to strong caution against using the facility.
  • pro Some reviewers claim patients were kicked out due to insurance, with staff showing poor bedside manners and little regard for planning or alternatives.

Review

The reviews about Stern Rehab portray a facility with a strikingly split reputation. On one hand, there is clear appreciation for the Social Work Department and for staff who take patient-centered care seriously. In particular, Robert and Alex from the social work team are repeatedly praised for their professionalism and for going above and beyond to coordinate care across different settings. When a facility can align multiple providers around a patient's needs and keep families informed, these comments reflect a high standard of dedication and a smooth, collaborative care process that many patients and families value deeply.

Yet the narrative becomes dramatically more troubling when contrasting experiences are considered. An update relayed by a friend - who obtained information from the police rather than receiving a direct update from staff - describes a troubling sequence: a family member fell and was sent to the ER, and there was no one at the facility who communicated the event or its implications to the family. The friend's account suggests that crucial details were recorded but not shared with the family, despite the person having legal authority to receive information. This incident has intensified concerns about transparency, timely notification, and the basic courtesy owed to families trying to stay informed about a vulnerable relative, particularly someone with dementia.

Several reviews emphasize the disappointment and anger that come from what is perceived as a lack of communication and accountability. Critics ask pointedly whether this level of opacity is acceptable for a facility that holds themselves out as a center of care, especially when the state of the patient's health is fragile and the family has legal authority to oversee it. The recurring fear is that, if families cannot obtain room numbers, updates, or even basic assurances, the trust necessary for effective caregiving is eroded. The underlying message is that patient safety and dignity are compromised when families feel edged out of the care loop or treated as a nuisance rather than as collaborators in care.

Beyond communication, the reviews describe frustrating, sometimes alarming, experiences with day-to-day care. One account from a resident's family describes nurses who respond slowly to call lights, sometimes taking what feels like an excessive amount of time to assist with tasks such as bathroom needs. In this narrative, the resident was at risk of injury due to delayed assistance, and there are broader concerns about whether patient safety is being prioritized. The same family noted that therapy was uneven: there were periods of limited attention due to patient load, though when a patient did receive individual therapy, the experience could be positive. The overall impression is of a facility juggling high demand with inconsistent responsiveness, which can undermine confidence in the level of attention each patient receives.

Incontinence care and pain management frequently appear as points of serious dissatisfaction. One story recounts a patient who spent hours in urine after calling for help, with the pain management doctor not being available to address severe discomfort. Other reviewers describe a staff culture where bedside manners vary dramatically - some staff reportedly display compassion and diligence, while others are dismissive or unresponsive. There are also complaints about seemingly small but impactful acts of neglect or indifference, such as staff refusing to pick up a dropped ice bag on a patient's knee or failing to meet basic safety expectations. Taken together, these anecdotes contribute to a perception that, for some residents, basic comfort and dignified treatment are not consistently delivered.

Amid the criticisms, there are also vivid testimonials that complicate the picture. Some reviewers express intense dissatisfaction, including strong language about the facility's overall quality and management. Other comments, however, offer praise for specific individuals and moments of care. A detailed positive review highlights a long stay for a son who received attentive, dedicated support from multiple staff members, including nurses, therapists, social workers, and the reception team. Names like Mathew, Dr. John, Therese, Charu, Marie, Meagan, Heather, and Monica are remembered with gratitude for making a difficult stay more manageable. This contrast - between accusations of neglect and instances of genuine, collaborative care - suggests a complex culture where experiences can vary widely from shift to shift, staff member to staff member, and patient to patient.

Several reviewers also touch on practical, administrative frustrations that affect the patient and family experience. Some note that transportation options may be limited in online systems, while others recount visits where therapists and staff were reliable and supportive when they were available. There is a sense of a facility that can be both efficient and disorganized, capable of delivering excellent clinical care in some cases while falling short in communication, staffing reliability, and bedside attentiveness in others. The recurring theme is that positive experiences are achievable and real, but they are not universal, and gaps in communication and consistent staffing undermine the overall quality of care.

In sum, Stern Rehab appears to be a place of dichotomies: professional, compassionate care coexists with troubling lapses in communication, responsiveness, and basic comfort. The strongest voices in the reviews celebrate dedicated individuals and effective coordination when it happens, while the most pressing concerns center on transparency with families, timely response to calls for assistance, and adherence to patient safety standards. For families and patients evaluating this facility, the landscape is mixed - experiences can range from highly positive to deeply troubling, often influenced by which staff members are on duty, how well information is shared, and how consistently care is delivered across the patient's stay.

Features

Housing

  • 256 resident community capacity 256 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • LaGuardia (9 miles away) LaGuardia (9 miles away)
  • John F Kennedy International (10 miles away) John F Kennedy International (10 miles away)
  • Westchester Cty (20 miles away) Westchester Cty (20 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Northwell Health Stern Family Center For Rehab in Manhasset, NY is a luxurious assisted living community that offers a wide range of amenities and care services to cater to the needs and preferences of its residents.

The community boasts an array of amenities designed to enhance the comfort and convenience of its residents. These include a beauty salon for personal grooming needs, cable or satellite TV for entertainment, a computer center for staying connected digitally, and a fully furnished living space for a cozy and homely feel. There is also a gaming room for recreational activities, a small library for reading enthusiasts, and outdoor spaces such as gardens where residents can enjoy fresh air and nature. The dining room offers restaurant-style dining experiences, while there is also a kitchenette available for those who prefer cooking their own meals. Housekeeping services ensure that the living spaces are always clean and tidy.

Transportation arrangements are provided both within the community and to doctors' appointments through community-operated transportation services. Move-in coordination assistance helps ease the transition to this new environment. Wi-Fi/high-speed internet connectivity ensures that residents can stay connected with loved ones.

Care services are available around-the-clock with a 24-hour call system and supervision to provide peace of mind to both residents and their families. Trained staff members offer assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is provided to ensure proper administration of medications. The community also offers special dietary options including diabetes diets and caters to various dietary restrictions.

In terms of activities, residents can benefit from concierge services that help organize day trips, scheduled daily activities, fitness programs to promote physical well-being, as well as resident-run activities where they can engage with fellow community members.

Additionally, the Northwell Health Stern Family Center For Rehab is conveniently located near cafes, parks, pharmacies, physicians' offices, restaurants, hospitals, places of worship, and theaters ensuring easy access to various amenities and services in the nearby vicinity.

Nearby Places of Interest

Physicians

  • 2 Pro Health Plaza (1.3 miles)
  • North Shore Gastroenterology Associates PC (1.4 miles)
  • Winthrop Professional Building (4 miles)
  • Orlin & Cohen Orthopedic Group (8.3 miles)

Transportation

  • LIRR - Manhasset Station (1.3 miles)
  • LIRR - Little Neck Station (2.1 miles)
  • LIRR New Hyde Park Station (3.3 miles)
  • LIRR - Floral Park Station (3.6 miles)
  • LIRR - Westbury Station (6.3 miles)
  • LIRR - Mets-Willets Point Station (7.7 miles)
  • MTA - Sutphin Boulevard Subway Station (7.7 miles)

Hospitals

  • Division of Vascular/Interventional Radiology at Long Island Jewish Medical Center (1.6 miles)
  • St Francis Hospital (2.5 miles)
  • Winthrop University Hospital New Life Center (3.9 miles)
  • Winthrop University Hospital (4 miles)
  • Nassau University Medical Center (8.5 miles)

Cafes

  • Starbucks (1.7 miles)
  • Starbucks (1.7 miles)
  • Starbucks (8.4 miles)
  • Starbucks (8.8 miles)

Pharmacies

  • CVS Pharmacy (1.7 miles)
  • CVS Pharmacy (2.3 miles)
  • CVS Pharmacy (2.5 miles)
  • Walgreens (2.6 miles)
  • Walgreens (3.2 miles)
  • CVS Pharmacy (3.3 miles)
  • Rite Aid (3.8 miles)

Parks

  • Allenwood Park (1.7 miles)
  • Alley Pond Park (3.6 miles)
  • Cunningham Park (4.8 miles)
  • Hempstead Lake State Park (7.3 miles)
  • Flushing Meadows Corona Park (7.8 miles)
  • Eisenhower Park (8 miles)
  • Coes Neck Park (8.3 miles)

Restaurants

  • Toku Modern Asian (2 miles)
  • Hendrick's Tavern (3.1 miles)
  • Burger King (3.2 miles)
  • McDonald's (4.3 miles)
  • Bar Frites (4.6 miles)
  • Taco Bell (5 miles)
  • Vincent's Clam Bar (5.1 miles)

Places of Worship

  • Community Church of East Williston (3.6 miles)
  • St Luke's Episcopal Church (8.7 miles)

Theaters

  • AMC Fresh Meadows 7 (5 miles)
  • AMC Roosevelt Field 8 (5.1 miles)
  • Regal Westbury Imax & RPX (7.6 miles)
  • AMC Bay Plaza Cinema 13 (9 miles)

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