Pilgrim Manor South in Bossier City, LA

Pros

• The food at Pilgrim Manor is excellent.
• The building is stunning and freshly renovated, bright and tidy.
• The therapy team is among the strongest in the area.
• The business office staff are warm, welcoming, and communicative.
• The clinical team provides high-level care with great bedside manner.
• Pilgrim Manor is described as clean, well-maintained, and among the best nursing facilities.
• The administration, nurses, therapists, aides, and housekeeping are amazing, kind, and compassionate.
• The facility offers skilled inpatient and outpatient therapy with a loving, caring staff.
• There are many activities during the week that keep residents busy.

Cons

• The staff are blatantly committing elder abuse.
• The grandmother was left on the floor for over eight hours after she fell.
• They waited hours to take her to get medical care and did not inform the family.
• The nurses are consistently absent and the grandmother is left covered in urine for hours.
• There is rampant drug and alcohol use among staff, theft of personal belongings, and serious neglect.
• Aides throw call lights on the ground when used, and the bad aides are protected by the nurses who gang up on the caring staff.
• The rooms are not kept clean on a consistent basis.
• Not getting needed medications in any given day is described as despicable incompetence.
• The facility should be shut down; it is described as nasty and capable of causing harm.

Review

Pilgrim Manor South in Bossier City is best suited for families prioritizing a strong rehabilitation program within a recently renovated, pleasant environment. The facility often earns praise for its therapy department, with both inpatient and outpatient options that many families view as a decisive advantage after an injury or surgery. Visitors report a bright, clean building, friendly administrative staff, and a dining program that keeps residents well-nourished. For families who want a facility where therapy and daily care are delivered with a hopeful, forward-looking focus, Pilgrim Manor South can feel like a solid fit.

There are clear reasons to consider alternatives, however. The most urgent caution comes from a large volume of highly negative feedback about safety, consistency, and responsiveness in long-term care scenarios. Several reviewers allege elder neglect and even harm, with claims ranging from delayed medical attention and poor hygiene to bedsores, missed medications, and inadequate staffing. The rumors are amplified by a few accounts of systemic billing concerns and a perception that management struggles to address complaints. For families whose priority is watertight safety, transparent governance, and consistently reliable 24/7 care, this facility requires careful scrutiny or may not meet those standards.

When the positives hold up, they do so in ways that meaningfully offset certain drawbacks - especially for rehab-focused needs. The renovated environment often supports a more uplifting daily experience, and the therapy team is repeatedly described as highly capable, with substantial progress reported by patients and families. The presence of midlevel providers on-site can translate into quicker access to assessments and treatment planning, while warm office staff and a generally well-maintained campus contribute to smoother day-to-day interactions. Food is frequently cited as a bright spot, contributing to weight gain and overall satisfaction for residents who value good meals as part of their daily well-being. These are real, tangible strengths that can make a difference for someone needing recovery-focused care.

Yet the most troubling themes recur in the cons: accounts of elder care failures that undermine trust and safety. A chorus of reviews describe neglectful practices, slow or absent responses to calls, and situations where residents are left uncomfortable, unclean, or without timely access to needed care. Multiple posts allege improper handling of injuries, lapses in wound or medication management, and a pattern of insufficient staffing that prevents dependable supervision. The discord between the celebrated therapy program and the darker patient-safety stories creates a tension that prospective families must resolve before choosing Pilgrim Manor South as a long-term home.

In practical terms, the decision rests on a risk-reward calculation: the therapy strengths and the renovated, welcoming setting versus the corroborated concerns about ongoing safety and governance. For families prioritizing rapid, high-quality rehabilitation with hands-on therapeutic momentum, Pilgrim Manor South can deliver meaningful gains and a positive initial experience. For those evaluating long-term residency, the red flags about consistency, responsiveness, and resident safety cannot be ignored and may necessitate a close, independent verification of current staffing levels, incident history, and the facility's corrective-action plans before committing.

To move forward with confidence, prospective families should insist on an in-person tour focused on daily routines, speak directly with front-line staff and current residents, and request recent survey results or corrective-action documentation. Verify the specific differences between Pilgrim Manor South and Pilgrim Manor North, and confirm that the chosen wing or unit aligns with the resident's care needs and risk profile. Check the facility's current Medicare/State ratings, inspect the cleanliness of rooms and shared spaces, and ask for a clear care-plan protocol that includes rapid escalation if a fall, medication error, or hygiene concern arises. If the decision leans toward Pilgrim Manor South, set up robust oversight from the outset, including regular family updates, defined response times, and explicit expectations for wound care, medication administration, and staff availability. If any doubt remains about ongoing safety and trust, consider alternatives with stronger, more consistent safety records to prevent a difficult transition later.

This area of Bossier City, Louisiana, offers a convenient and diverse range of amenities for seniors looking to settle down. With Barksdale Air Force Base nearby, residents can feel secure with military presence in the area. There are plenty of dining options within a short distance, including popular chains like Sonic Drive-In and Papa John's Pizza. For healthcare needs, there are several pharmacies, hospitals, and physicians within a few miles' radius. Additionally, parks like Island Park provide opportunities for outdoor recreation and relaxation. Places of worship are also easily accessible for those seeking spiritual fulfillment. Overall, this area offers a balanced mix of services and entertainment options that would cater well to seniors looking for convenience and comfort in their living environment.

Transportation

• Barksdale Air Force Base (0.3 miles)

Restaurants

• Sonic Drive-In (0.5 miles)
• Papa John's Pizza (0.5 miles)
• McDonald's (1.4 miles)
• Denny's (1.7 miles)
• Ralph & Kacoo's (1.8 miles)
• Kobe Sushi and Steakhouse (2.1 miles)
• China Flag Buffet (2.4 miles)

Pharmacies

• Super 1 Foods (1.1 miles)
• Super One Foods (1.3 miles)
• Benzer Pharmacy (1.9 miles)
• Super 1 Foods (2.4 miles)
• Walmart Pharmacy (3.2 miles)
• Kroger Pharmacy (3.3 miles)
• CVS Pharmacy (3.4 miles)

Parks

• Island Park (1.6 miles)
• Mike Wood Park (2.3 miles)

Cafes

• Starbucks (1.7 miles)
• Strawn's Eat Shop Also (3 miles)
• Lowder Baking Co. (3.7 miles)
• Starbucks (4 miles)
• Newk's Eatery (4 miles)
• Fairfield Market & Cafe (4.6 miles)
• Starbucks (4.6 miles)

Places of Worship

• First Baptist Church-Bossier (2 miles)
• St Joseph Catholic Church (3 miles)
• First Baptist Church of Shreveport (3.9 miles)

Hospitals

• Veterans Health Administration (2.1 miles)
• Brentwood Hospital of Shreveport (3 miles)
• Doctor's Hospital (3.3 miles)
• Promise Hospital of Louisiana (3.4 miles)
• Louisiana State University Hospital (4.5 miles)
• LSU Women's & Children's Clinic (4.5 miles)

Physicians

• Manchandia Pediatrics (2.2 miles)
• Orthopedic Specialists of La (2.4 miles)
• Brentwood Outpatient Center (3 miles)
• Spine Institute of Louisiana (3.4 miles)
• Googe David MD (3.5 miles)
• Bossier Family Medicine (3.9 miles)
• Christus Schumpert Health System (3.9 miles)

Theaters

• Strand Theatre (3.6 miles)