Pilgrim Manor South

Pros

• The food at Pilgrim Manor is good.
• The building is beautifully renovated, bright, and tidy.
• The therapy team is highly regarded as one of the strongest in the Shreveport-Bossier area.
• The business office staff are warm, welcoming, and communicative.
• The clinical team provides high-level care with excellent bedside manner.
• The location offers convenient access to the amenities along Airline Drive.
• Pilgrim Manor is very clean and regarded as one of the best nursing facilities.
• The staff across administration, nurses, therapists, aides, and housekeeping are amazing, kind, and caring.
• The reviewers would highly recommend Pilgrim Manor for rehab or long-term care.
• Pilgrim Manor offers inpatient and outpatient therapy, short- and long-term care, with a loving and caring staff.

Cons

• A reviewer alleges elder abuse, describing a grandmother left on the floor for hours after a fall, with delayed medical care and the family not informed.
• A reviewer claims rampant drug and alcohol use among staff, theft of residents' belongings, and serious neglect.
• A former employee states aides curse at residents, are excessively rough during transfers, and bad aides are protected by nurses.
• A reviewer reports residents being left wet and in soiled conditions for hours, with caregivers not changing linens or attending to hygiene.
• A reviewer says staff fail to respond to call bells promptly, and are instructed not to ring the bell for patient care.
• A reviewer accuses the facility of corrupt billing practices, including never-ending final bills and unsigned expenses.

Review

Across the many accounts, Pilgrim Manor in Bossier City inspires a wide range of feelings and experiences. A stream of glowing remarks paints a picture of a facility that is visually impressive and well run. Reviewers frequently describe the building as stunning and recently renovated, with light, bright, and open spaces. The air is said to smell pleasant, and the facility is consistently described as clean and tidy. People repeatedly commend the staff across departments, from administration to nursing, therapy, aides, and housekeeping, highlighting warmth, kindness, and strong bedside manners. Several reviewers credit the therapy team with exceptional skill and compassion, and they note that the location affords convenient access to Airline Drive's amenities.

Multiple reviewers emphasize the quality of rehabilitation and daily life within Pilgrim Manor. Statements like "the therapy department is the strongest in Shreveport Bossier" and "midlevel providers onsite" show that many patients and families value the on-site therapy options and the continuity of care. One reviewer who stayed for an extended period describes becoming more independent and thriving within the environment, praising therapy as "awesome" and noting a broad slate of weekly activities that keep residents engaged. This sentiment is echoed by others who highlight the care team's responsiveness, the neatness of the facility, and the general sense that concerns are addressed. The combination of a remodeled facility, a caring staff, and robust rehabilitation services creates a favorable impression for many residents and visitors.

Several reviews focus on long-tenured and deeply satisfied experiences. A mother-in-law's rehabilitation after a fall is described in detail, with gratitude directed at the administration, nurses, therapists, aides, and housekeeping staff. The family shares that their relative has thrived through rehab, loves the people caring for her, and has even gained weight - ten pounds since arriving. A wheelchair-bound friend who has lived there for a decade is reported to have no complaints, reinforcing a narrative that the facility can deliver consistent, positive outcomes for some long-term residents. The appreciation extends to the social and operational aspects of care, with praise for warm communications from the business office and the overall sense that the staff are genuinely kind and compassionate.

In addition to the strongly positive voices, there are pointed cautions and troubling narratives that cannot be overlooked. One reviewer - who identifies as a state employee from Oregon - claims elder abuse and serious neglect, describing a grandmother who allegedly sustained injuries and was left in perilous conditions, including delayed medical care, lying about events, and ongoing lack of communication with family. The reviewer asserts that staff did not pronounce the grandmother's name properly, gaslighted her, and blocked efforts to transfer her to another facility. This account emphasizes systemic concerns about responsiveness, transparency, and basic dignity, and it calls for investigative scrutiny. The same reviewer invites direct contact with an anonymous 3-week-ago poster to discuss experiences in person, underscoring the seriousness of the allegations.

Other reviews reveal a mixed or conflicted experience. Some comments clash with the overwhelmingly positive tone, and readers encounter statements such as "couldn't ask for a better staff" alongside assertions of poor responsiveness, with messages left unanswered for extended periods. A different reviewer describes the facility as beautiful and patient-friendly, yet notes a lack of timely communication after tours or inquiries. The divergence in these accounts suggests that experiences at Pilgrim Manor can vary widely depending on individual circumstances, specific staff interactions, and perhaps the particular unit or shift involved during a resident's stay.

The most alarming notes come from a highly critical, multi-faceted account that includes concerns about incontinence, neglect, and poor room conditions. This reviewer claims that a husband is left wet, that a resident remains in soiled conditions, and that there are serious lapses in basic caregiving. Additional claims include disputes over billing practices, alleged suppression of information, and unethical behavior by staff in some departments. A separate post from a former employee describes rampant misconduct, including rough handling of residents, drug and alcohol issues among staff, and a troubling culture where those who care the most feel targeted or forced to leave. This set of allegations is presented as a cautionary, eyewitness perspective from someone with close proximity to daily operations.

Taken together, the body of reviews presents a facility that is frequently praised for its renovation, cleanliness, location, and especially its therapy and caregiving teams, while also harboring significant and serious concerns raised by some residents, families, and former employees. For families considering Pilgrim Manor, the message seems to be: you may encounter a warm, attentive, and capable staff who deliver strong rehabilitation services in a modern, comfortable setting, but you should also conduct thorough, in-person assessments, ask pointed questions about care practices, and seek out multiple viewpoints. Reading across these reviews suggests a need for careful due diligence, open dialogue with administrators, and a closer look at personal experiences on specific shifts or units to form a well-rounded view of what Pilgrim Manor can offer.

This area of Bossier City, Louisiana, offers a convenient and diverse range of amenities for seniors looking to settle down. With Barksdale Air Force Base nearby, residents can feel secure with military presence in the area. There are plenty of dining options within a short distance, including popular chains like Sonic Drive-In and Papa John's Pizza. For healthcare needs, there are several pharmacies, hospitals, and physicians within a few miles' radius. Additionally, parks like Island Park provide opportunities for outdoor recreation and relaxation. Places of worship are also easily accessible for those seeking spiritual fulfillment. Overall, this area offers a balanced mix of services and entertainment options that would cater well to seniors looking for convenience and comfort in their living environment.

Transportation

• Barksdale Air Force Base (0.3 miles)

Restaurants

• Sonic Drive-In (0.5 miles)
• Papa John's Pizza (0.5 miles)
• McDonald's (1.4 miles)
• Denny's (1.7 miles)
• Ralph & Kacoo's (1.8 miles)
• Kobe Sushi and Steakhouse (2.1 miles)
• China Flag Buffet (2.4 miles)

Pharmacies

• Super 1 Foods (1.1 miles)
• Super One Foods (1.3 miles)
• Benzer Pharmacy (1.9 miles)
• Super 1 Foods (2.4 miles)
• Walmart Pharmacy (3.2 miles)
• Kroger Pharmacy (3.3 miles)
• CVS Pharmacy (3.4 miles)

Parks

• Island Park (1.6 miles)
• Mike Wood Park (2.3 miles)

Cafes

• Starbucks (1.7 miles)
• Strawn's Eat Shop Also (3 miles)
• Lowder Baking Co. (3.7 miles)
• Starbucks (4 miles)
• Newk's Eatery (4 miles)
• Fairfield Market & Cafe (4.6 miles)
• Starbucks (4.6 miles)

Places of Worship

• First Baptist Church-Bossier (2 miles)
• St Joseph Catholic Church (3 miles)
• First Baptist Church of Shreveport (3.9 miles)

Hospitals

• Veterans Health Administration (2.1 miles)
• Brentwood Hospital of Shreveport (3 miles)
• Doctor's Hospital (3.3 miles)
• Promise Hospital of Louisiana (3.4 miles)
• Louisiana State University Hospital (4.5 miles)
• LSU Women's & Children's Clinic (4.5 miles)

Physicians

• Manchandia Pediatrics (2.2 miles)
• Orthopedic Specialists of La (2.4 miles)
• Brentwood Outpatient Center (3 miles)
• Spine Institute of Louisiana (3.4 miles)
• Googe David MD (3.5 miles)
• Bossier Family Medicine (3.9 miles)
• Christus Schumpert Health System (3.9 miles)

Theaters

• Strand Theatre (3.6 miles)