Pilgrim Manor North in Bossier City, LA

Pros

• Pilgrim Manor's meals are described as very good, with residents even gaining weight after dining there.
• The building has been beautifully renovated; it is light, bright, open, and tidy with a pleasant aroma.
• The therapy team is regarded as among the strongest in the Shreveport?Bossier area, delivering excellent inpatient and outpatient care.
• The business office staff are warm, welcoming, and communicative, contributing to a positive experience.
• The clinical team provides high-level care with great bedside manner.
• The facility is clean, neat, and well-maintained, with ongoing remodeling and onsite midlevel providers.
• The staff are described as compassionate, kind, and caring, with many recommending Pilgrim Manor for rehab or long-term care.

Cons

• The reviewer alleges that staff are blatantly committing elder abuse.
• They claim staff waited hours to seek medical care and failed to inform the family.
• Residents were left covered in urine for hours.
• The reviewer alleges the facility let a resident die by delaying oxygen/medical treatment.
• The staff are described as lazy, hateful, and uncaring toward residents.
• There are allegations of rampant drug and alcohol use among staff, theft, and serious neglect.
• Not getting needed medications is described as a despicable example of incompetence.
• The facility is described as dirty and poorly maintained with peeling paint and infestations.

Review

Pilgrim Manor North is best suited for families that prize a recently renovated, light-filled setting and come in seeking strong rehabilitation capability on site. The facility is clearly built to support therapy-driven care, with inpatient and outpatient therapy teams described as skilled and approachable. For residents who respond well to a structured rehab path - physical, occupational, and even wound care - and who value a warm administrative touch and dependable housekeeping, Pilgrim Manor North can deliver meaningful progress in a supportive environment. Its location on Airline Drive also means convenient access to nearby amenities, which can help maintain a sense of everyday normalcy for long-term residents.

Those considering alternatives should pay close attention to the cautions that surface repeatedly in reviews. A substantial portion of feedback points to serious concerns about care consistency, communication, and safety. Some families report experiences that feel neglectful or administratively opaque, including delays in care, inconsistent room cleanliness, and troubling anecdotes about falls or injuries not promptly addressed. Billing practices and the transparency of operations have also been questioned by some reviewers. In short, for families where risk perception around care quality, accountability, and timely medical response is non-negotiable, it makes sense to shop harder and compare with facilities that have stronger, consistently documented safety profiles and higher Medicare ratings.

The core advantages at Pilgrim Manor North - renovated spaces, a bright atmosphere, a strong and responsive therapy department, and a care-forward staff - are meaningful when weighed against the downsides. The rehabilitation team is repeatedly singled out for impact, with residents and their families noting improvements in mobility, independence, and daily functioning after therapy. The food program earns praise in several accounts, and several residents describe warming relationships with nurses, aides, and the front-office team. For families seeking a transition after an injury or surgery, or those needing a long-term home that still prioritizes ongoing therapy and preventive care, these elements can offset a lot of daily friction elsewhere in the operation.

But the main concerns cannot be dismissed. While some families sing Pilgrim Manor North's praises as a model facility, many others describe experiences that clash with that view - claims of elder neglect, poor response times, and inconsistent hygiene practices. Reports of residents left unmonitored, delays in essential care, and even allegations of unsafe conditions create a credibility gap that cannot be ignored. Prospective residents must recognize that the positive therapy outcomes and pleasant common areas may exist alongside incidents that jeopardize comfort, dignity, and safety. This is not a facility to overlook if risk management and transparent, reliable care are prioritized.

In practical terms, families evaluating Pilgrim Manor North should conduct rigorous due diligence before deciding. Schedule multiple tours at different times, observe the cadence of care during meals and activities, and request unscripted conversations with frontline staff as well as the DON or nursing leadership. Ask pointed questions about how med passes are handled, how quickly call bells are answered, what the wound care and pressure ulcer protocols look like, and how often room cleanliness and odor are inspected. Review the latest Medicare ratings and state inspection reports, and seek current residents' and families' candid experiences beyond the glossy tour narrative. If possible, compare with other local facilities that boast higher safety scores and stronger, verifiable family references.

The bottom line is clear: Pilgrim Manor North can be a compelling match for families who prioritize robust rehab services, onsite midlevel providers, and a refreshed, welcoming environment, with a willingness to actively monitor care quality. It is not a universal fit. For those whose primary concern is ironclad safety, consistent day-to-day caregiving, and transparent, complaint-free operations, alternatives may be more appropriate. In the decision-making process, prioritize verifiable safety metrics, firsthand reports from current residents, and a clear plan for ongoing oversight. If those elements align with the chosen path, Pilgrim Manor North can be a strong, practical choice for rehabilitation-focused care and sustained support.

This particular area of Bossier City, Louisiana offers a convenient and diverse range of amenities suitable for senior living. With a variety of restaurants nearby such as China Flag Buffet, Monjunis of Bossier City, and 2Johns Steak and Seafood, residents can enjoy a mix of dining options. Additionally, there are several physicians' offices in close proximity including Orthopedic Specialists of La and Manchandia Pediatrics for easy access to healthcare services. Nearby pharmacy options like Benzer Pharmacy and Walmart Pharmacy provide convenient medication access. Places of worship such as First Baptist Church-Bossier offer spiritual support, while hospitals like Veterans Health Administration and Brentwood Hospital of Shreveport are just a short drive away for medical emergencies. Transportation is readily available with Barksdale Air Force Base nearby, ensuring easy access to travel options. Overall, this area provides a balanced mix of amenities essential for comfortable senior living.

Restaurants

• China Flag Buffet (0 miles)
• Monjunis of Bossier City (0.2 miles)
• 2Johns Steak and Seafood (0.2 miles)
• Raising Cane's Chicken Fingers (0.7 miles)
• Sonic Drive-In (0.8 miles)
• Panda Express (0.9 miles)
• Whataburger (1 miles)

Physicians

• Orthopedic Specialists of La (0.1 miles)
• Manchandia Pediatrics (0.3 miles)
• Bossier Family Medicine (1.4 miles)
• Christus Schumpert Health System (1.4 miles)
• WK Bone and Joint Clinic (1.5 miles)
• Bossier Ophthalmology Clinic, Amc (1.6 miles)
• Gastrointestinal Specialists (1.6 miles)

Pharmacies

• Benzer Pharmacy (0.6 miles)
• Walmart Pharmacy (0.8 miles)
• Kroger Pharmacy (1 miles)
• Super 1 Foods (1.4 miles)
• Super One Foods (1.5 miles)
• Walgreens (2.1 miles)
• Airline Drug (2.7 miles)

Cafes

• Strawn's Eat Shop Also (0.6 miles)
• Starbucks (0.8 miles)
• Newk's Eatery (1.6 miles)
• Starbucks (1.6 miles)
• Lowder Baking Co. (4.8 miles)

Places of Worship

• First Baptist Church-Bossier (0.6 miles)
• St Joseph Catholic Church (4.7 miles)
• First Baptist Church of Shreveport (5 miles)

Hospitals

• Veterans Health Administration (2.7 miles)
• Brentwood Hospital of Shreveport (2.9 miles)
• Doctor's Hospital (3.1 miles)
• Promise Hospital of Louisiana (3.6 miles)
• Louisiana State University Hospital (4.8 miles)
• LSU Women's & Children's Clinic (4.9 miles)
• Wk Refractive Surgery Center (5.5 miles)

Transportation

• Barksdale Air Force Base (2.7 miles)

Theaters

• Strand Theatre (3 miles)

Parks

• Brownlee park (3 miles)
• Island Park (3.2 miles)
• Mike Wood Park (4.7 miles)