Cedarhurst of Jackson

Pros

• The facility is beautiful and cozy, creating a homelike environment for residents and their families.
• The staff members are friendly, engaging, and show genuine care and compassion towards the residents.
• Residents appreciate the variety of activities offered and enjoy participating in them.
• The dining area is well-maintained with good food options that residents find appealing.
• The community fosters positive inter-generational experiences, as seen through partnerships with local schools.
• Former staff members express pride in being part of the Jackson Crossings family, highlighting the strong bond between staff and residents.
• Many residents feel a sense of enjoyment and contentment living at Jackson Crossings, often praising the care they receive.
• The outdoor views of Hasmer Lake add to the overall pleasant atmosphere of the facility.

Cons

• The current management team at Jackson Crossings is unresponsive to phone calls and emails, leading to a frustrating experience for families.
• Staff turnover has been high, indicating a persistent issue with maintaining adequate help over the past five years.
• Promised discounts, such as the Friends and Family discount, were not honored during the waiting period after a resident's passing.
• Many residents have expressed disappointment with the lack of activities and care provided compared to what was promised.
• Despite a clean environment, there are concerns that the facility does not provide proper care for residents with memory issues.
• Management appears more focused on profits rather than ensuring quality care for residents, leaving some family members feeling neglected.
• There is a perception that staff members are overworked and underpaid, affecting their ability to provide optimal care.

Review

Jackson Crossings has experienced a dramatic shift in reputation and management since being acquired by Cedarhurst. Formerly regarded as a welcoming and well-maintained environment for residents, the facility's new leadership appears to have struggled with maintaining the same standards of care. Many reviews highlight that the former management team had fostered a community where residents felt cared for and respected; however, with recent changes, a common thread among residents' families has emerged: communication issues, staff shortages, and unfulfilled promises.

Several caregivers expressed deep dissatisfaction regarding staffing levels and communication barriers. Despite the facility’s size and appealing amenities, reviews indicate that it has consistently faced challenges in retaining staff. This struggle is not attributed to COVID-19 but has persisted over several years. Family members recounted personal experiences of neglect regarding basic care tasks like hygiene maintenance, which raised alarm about overall cleanliness and attention to individual resident needs. One particularly heart-wrenching account detailed a situation where family members had to request assistance to clean their loved one's toilet after finding it in an unacceptable state.

On a more positive note, some families praised their initial impressions of Jackson Crossings when they moved in—the facility is described as spacious with ample activities available for residents. Reviews often mention that despite operational shortcomings, the atmosphere is designed to feel homier compared to other senior living facilities. Some features received accolades for being clean and well-organized—living arrangements such as dining areas were noted positively due to their cleanliness and inviting decor. The site’s proximity to family homes was valued highly by those locking in care options.

Despite its attributes, many reviewers voiced frustration over unmet promises concerning activities and support for specialized care needs like memory assistance. Families noted that while there are claims of diverse activities planned for residents’ engagement, these offerings often fall short—or worse yet—are nonexistent. Additionally, concerns were raised regarding inadequate assessments provided to families on how best their loved ones' needs could be met within this setting.

The atmosphere at Jackson Crossings did resonate positively with some visitors who reported enjoying interactions across generations through organized community service projects or performances aimed at uplifting residents’ spirits. Positive memories were shared about staff members who genuinely engage with residents—some even forming special bonds highlighting individuals like Brooke Smith, an Activity Director known for her exceptional compassion towards every resident she serves.

As former team members reminisced about their time at Jackson Crossings before the management transition occurred, they reflected on how cohesive the environment once was—one that emphasized family-like connections among employees and residents alike. The sentiment conveyed an overwhelming desire from both past employees and current families seeking improvement—namely better staff treatment through fair compensation vs profit-driven motives from upper management prioritizing revenue over resident care quality.

In conclusion, Jackson Crossings stands at a crossroads between its rich legacy under previous administrators and the challenges posed by its new ownership structure amidst rising dissatisfaction amongst some families currently navigating these changes. As multiple voices weigh in—from concerned relatives facing distressing circumstances during residency transitions to praises sung from satisfied family members—the duality of experiences paints a complex portrait of what had been considered a hidden gem within the community of Jackson.

Located in Jackson, Wisconsin, this area offers a variety of amenities and services that cater to senior living. Within close proximity, there are several dining options such as McDonald's, Culver's, and The Stillery. Pharmacies like Walgreens and Aurora Pharmacy are easily accessible for medication needs. For medical care, West Bend Clinic-Jackson and Froedtert & the Medical College of Wisconsin Cancer Network are nearby. Froedtert Jackson Health Center is the closest hospital for any emergency situations. Outdoor enthusiasts can enjoy nearby parks such as Jackson Park and Ziegler Park. Additionally, transportation options like West Bend Taxi are available for convenience. Immanuel United Church of Christ provides spiritual support for those seeking a place of worship within the community. Overall, this area in Jackson offers a convenient and comfortable environment suitable for seniors looking to settle down.

Restaurants

• McDonald's (0.2 miles)
• Culver's (0.4 miles)
• The Stillery (3.7 miles)
• Sheryl's Club 175 (4 miles)
• Burger King (4.5 miles)
• Silver Lake Country Inn (4.9 miles)
• Sawmill Inn (5.1 miles)

Pharmacies

• Walgreens (0.4 miles)
• Aurora Pharmacy (4.3 miles)
• Walgreens (5 miles)
• Walmart Pharmacy (5.1 miles)
• Shopko Pharmacy (5.2 miles)
• West Bend Pharmacy (5.2 miles)
• Aurora Pharmacy (6.1 miles)

Physicians

• West Bend Clinic-Jackson (0.5 miles)
• Froedtert & the Medical College of Wisconsin Cancer Network (2.1 miles)
• Luiza-Irina N. Florescu MD (4.3 miles)
• Kopesky Daniel MD (4.3 miles)
• Vince Lombardi Cancer Clinic (4.3 miles)
• Aurora Health Center (4.3 miles)
• Advanced Pain Management (5 miles)

Hospitals

• Froedtert Jackson Health Center (0.5 miles)
• Integrated Repair & Information Services (4.7 miles)
• Froedtert West Bend Health Center (5.2 miles)
• St Joseph's Hospital (6.3 miles)
• St Joseph's Community Hospital (6.4 miles)
• Hartford Memorial Hospital (9.1 miles)

Parks

• Jackson Park (0.9 miles)
• Washington County Fair Park & Conference Center (2.2 miles)
• Ziegler Park (5.6 miles)
• Rolf Dog Park (5.6 miles)
• Richfield Nature Park (5.8 miles)
• Decorah Hills Park (6 miles)
• Kilbourn Street Park (6.5 miles)

Cafes

• Starbucks (5 miles)
• Panera Bread (5.3 miles)
• Starbucks (8.6 miles)

Transportation

• West Bend Taxi (6.3 miles)
• Hertz Rent A Car (7.1 miles)

Places of Worship

• Immanuel United Church of Christ (6.7 miles)