N168 W22026 Main Street, Jackson, WI 53037
For more information about senior living options: (844) 490-3973
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The staff are caring and compassionate from day one, helping residents feel at home. Becki, the Life Enrichment Director, is an expert activity planner who keeps residents engaged with a lively schedule. The administrative team participates in activities with residents and holds meetings to keep everyone informed and gather input on menus. The food service is good, with cooks listening to residents and making improvements; fried chicken, fish, and shrimp are favorites. The setting offers beautiful lake views and wildlife that residents enjoy. The building and grounds are well maintained, and residents can sit on the patio with their dogs and enjoy the lake. Residents make new friends and look out for one another. Beth the nurse is helpful with medications and health questions and visits residents in hospital to check on them. The activity director is fantastic, greeting residents by name and inviting families to participate. The staff are approachable and responsive to questions and concerns, contributing to a safe and happy environment.
The staff forget to feed residents at mealtimes and residents frequently wait at least 25 minutes after pressing the call button for assistance. On multiple occasions, staff could not tell when the last morphine dose was given. Apartments are not cleaned weekly, with spiderwebs in the corner, dirt and crumbs on the carpet, and piled dirty dishes left behind. After a shower, a resident is returned to a recliner still soaking wet and not dried; requests for a towel are ignored and she is told to air dry. A staff member is seen sleeping on a couch in the common area during the day. Residents are rarely greeted and are spoken to in an annoyed tone, making them feel like a bother. The facility is dirty and in poor condition, including an elevator that did not work for six months. The facility is understaffed and unprofessional, with emergencies not being promptly responded to and residents suffering falls or injuries as a result.Hasmer Lake and Charter Senior Living are described by many families as a place with real energy and a strong sense of community, where residents seem to thrive on the connection with staff, the variety of activities, and the scenic surroundings. Several reviews praise specific team members who consistently go above and beyond: Beth the nurse is repeatedly thanked for her help with medications and health questions, and she even visits the grandfather during hospital stays to make sure he is doing all right. The activities program, led with genuine warmth by Becki, is highlighted as the life force of the community, providing daily engagement that residents feel and remember. The food service is noted as attentive - one reviewer specifically commends a cook who listens to residents and ensures people are satisfied - while the views of the lake and the wildlife nearby are considered a pleasant bonus. A recurring suggestion for prospective families is to check out the facility's Facebook page to get a true sense of daily life and activities as they unfold.
For many families, the move-in experience is a cornerstone of the positive narrative. One family speaks of moving their mom into assisted living in April 2024, shortly after a difficult loss, and describes an immediate sense of belonging: a lovely apartment with a beautiful lake view, a caring and compassionate staff from day one, and the creation of new friendships among residents. Becki is again singled out as an expert activity planner who keeps the calendar full with meaningful events like baking classes, live music, and visits from animals. The administrative team - Executive Director, Health & Wellness Director, Office Manager, and Sales Director - are praised for their openness, willingness to participate in activities with residents, and regular meetings that keep families informed and invited to share input, including feedback on menus. The overall impression is that the team strives to maintain a safe, happy environment, and the residents' satisfaction with meals - especially fried chicken, fish, and shrimp - helps reinforce a positive sense of home.
Other reviews reinforce the sense that Hasmer Lake is a welcoming, clean, and energetic place. A couple describes it as a very nice, clean environment where staff are extremely friendly, reinforcing the idea that cleanliness and courtesy are foundational to the experience. An extended review from a long-time resident's family emphasizes the cleanliness and beauty of the facility, noting that the Life Enrichment/Activities coordinator brings endless energy and a spirit of fun with field trips and social events. The Sales Director, Christa, is repeatedly depicted as a cheerful, ubiquitous presence who helps create a warm, inviting atmosphere for both residents and their families. In these accounts, the nursing and caregiving staff are appreciated when things run smoothly, and even when issues arise, the team is viewed as responsive and engaged in addressing concerns.
A notable thread in the feedback is consistent praise for the on-site activities staff and leadership. Beyond Becki, the purple-haired activities director is explicitly called out as fantastic - someone who greets people by name, begins conversations with residents and families, and genuinely makes everyone feel cared for. Several reviews highlight how the activities program brings joy and purpose to daily life, turning routines into opportunities to participate, socialize, and smile. The administrative team's willingness to participate in events and solicit input on menus further reinforces the sense that this is a community that values its residents' voices and preferences.
Nevertheless, not all feedback is uniformly glowing. A number of reviews describe significant concerns about care delivery and facility maintenance. Some families report that residents have been forgotten at meal times or left waiting for help after pressing a call button for extended periods. Questions about pain management timing - specifically around morphine dosing every four hours - are mentioned as unclear or unanswered on occasion. Cleanliness issues are raised, with references to spider webs, dirt, crumbs on carpets, and dirty dishes not being promptly cleared. One reviewer notes a shower incident where the resident was left soaking wet and not dried off, receiving a reply that she would "air dry eventually," which understandably left the resident feeling neglected and uncomfortable. Instances of staff not greeting residents warmly and speaking in an annoyed tone are also cited, contributing to a sense that some days can feel less than welcoming.
The most alarming concerns center on safety and staffing. A strongly negative review paints a picture of a facility that is understaffed and unprofessional, with claims that emergencies are not promptly addressed, a resident who fell multiple times, and a final fall resulting in a broken wrist and head injury from being left alone. In that account, the reviewer had to advocate for their loved one, eventually moving her out of the facility, yet the facility allegedly continued to press for access to funds in ways that felt unauthorized. Another reviewer describes repeated elevator outages (six months) and ongoing cleanliness failures that persist despite promises to remedy them, which raises questions about overall safety, maintenance, and accountability. These accounts emphasize a contrast to the more positive narratives and suggest that experiences can vary dramatically, possibly depending on shifts, staffing levels, and management changes over time.
Taken together, the reviews reveal a community with real vitality and compassionate, engaged staff who can make a genuine difference in residents' lives, especially through robust programming, attentive nursing, and a visible commitment from leadership to involve families. At the same time, there are persistent concerns about staffing adequacy, timely care, maintenance, and safety that cannot be overlooked. Prospective families are encouraged to visit, talk directly with staff, and observe daily operations themselves. Following current updates on social media can offer a window into the community's activities and day-to-day life, but it should be balanced with visits and conversations about specific needs, staffing coverage, and the facility's current safety and cleanliness protocols. In the end, Hasmer Lake and Charter Senior Living appear to be a place of strong energy and sincere care, tempered by real challenges that some families have faced and that the community continues to address.
32 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Lakeshore at Jackson Crossings in Jackson, WI is a fully-furnished assisted living community that offers a wide range of amenities and care services to its residents. The community features cable or satellite TV and Wi-Fi/high-speed internet, allowing residents to stay connected and entertained.
For dining, there is a restaurant-style dining area where residents can enjoy delicious meals prepared by the staff. Special dietary restrictions are also accommodated to ensure that all residents' nutritional needs are met.
The community provides various care services including 24-hour supervision, assistance with activities of daily living such as bathing and dressing, as well as assistance with transfers for those who may need it. Medication management is also available to ensure that residents take their medications correctly and on time. Additionally, there is a mental wellness program in place to support the emotional well-being of the residents.
Residents can engage in resident-run activities and participate in scheduled daily activities to socialize and stay active. The community also has some outdoor spaces like gardens for residents to enjoy nature.
Conveniently located near cafes, parks, pharmacies, physicians, restaurants, and hospitals, The Lakeshore at Jackson Crossings provides easy access to essential services and amenities for its residents.
The Lakeshore At Jackson Crossings is located at N168 W22026 Main Street, Jackson, WI 53037 in Washington County, Wisconsin
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