Pavilion At Glacier Valley

Pros

• The facility is beautiful, and the staff are friendly.
• Nursing and social workers regularly updated family members during the quarantine period.
• The therapy provided led to better outcomes than expected for the resident.
• The staff work very hard to take care of their patients.
• The food served at the Pavilion was good, contributing to a positive experience for the family.
• The team set up home services to support the resident's recovery after leaving the facility.
• Activities like cards, movies, and music were available, providing residents with engagement and entertainment.
• Care received by one resident was described as very personal and accommodating.

Cons

• The care provided to the grandmother was inadequate, with staff failing to move her and neglecting her calls for assistance.
• The treatment received by the grandfather during rehab was described as horrible and unethical, with concerns raised by the grandmother being ignored.
• The admissions process was poorly managed, with delays in admitting patients and unresponsive administration leading to frustration.
• Communication from staff was lacking, with family members experiencing difficulty getting answers or returning calls.
• There were serious concerns about patient monitoring, resulting in the grandfather being admitted to the hospital twice due to neglectful oversight.

Review

The experiences of families with the Pavilion facility for elderly care have been widely varied, reflecting a complex dichotomy between the appearance of the institution and the quality of care received by residents. While some families express gratitude for the supportive environment and quality rehabilitation services, others report deeply concerning lapses in proper care and communication that have led to distressing situations for their loved ones.

One family’s harrowing account described their grandmother's experience within the first day at Pavilion. According to them, staff were supposed to move her every two hours to prevent bedsores; however, there was a worrying six-hour gap before anyone attended to her needs. This delay prompted intervention from relatives who had to actively seek assistance. When help finally arrived, it came with an uncomfortable attitude from a staff member towards their inquiries about delays, further exacerbating the family's frustrations. The lack of responsiveness continued when their grandmother tried to call for help multiple times without receiving any assistance, leaving her feeling neglected and alone until she eventually fell asleep.

In stark contrast to this troubling narrative is another family’s overwhelmingly positive experience with the Pavilion facility. Their sister was admitted for rehabilitation during a two-week quarantine period due to pandemic safety measures. Throughout this time, they noted that nursing and social workers kept them updated regularly on her progress. They praised the excellent therapy provided which resulted in better-than-expected recovery outcomes. This family appreciated not only the quality of care but also how staff took initiative by arranging home services upon discharge, showcasing an impressive level of commitment to patient well-being post-rehabilitation.

However, despite these positive testimonials, there were additional complaints centered around communication issues within Pavilion’s administration departments. One reviewer expressed immense frustration over phone interactions after 5 PM when reaching out proved nearly impossible as calls frequently went unanswered or resulted in being hung up on by overwhelmed staff members struggling with basic phone operations. This reviewer highlighted specific grievances regarding admissions processes that fell short of expectations; they described instances where an admissions person failed to follow through on timely patient admits as promised—a situation that left them feeling dissatisfied and concerned about management efficiencies at such a critical juncture.

Further complicating matters are accounts concerning long-term residents where inadequate monitoring led directly to hospital readmissions due to health complications linked back to poor oversight by Pavilion staff during rehab stays. Families voiced their concerns regarding how these matters were handled—assertions about ignored concerns amplified feelings of frustration and helplessness while seeking appropriate medical care for their elderly relatives.

Yet not all reports reflect such discontent; another family was pleased with overall daily activities available at Pavilion during their mother’s three-week stay there. They focused on aspects like accommodating staff members and engaging programs including games and music that kept residents entertained and engaged throughout their time in residence—thereby creating an environment characterized by warmth and personal attention despite contrasting accounts highlighting systemic failures.

Ultimately, reviews about Pavilion reveal a mixed landscape brimming with both commendable achievements in areas like rehabilitation efficacy alongside glaring deficiencies particularly related to caregiver responsiveness and administrative coordination—issues which must be addressed thoroughly if trust can be genuinely restored among families placing loved ones under its supervision in such sensitive situations moving forward. As prospective residents consider entrusting this facility with their care needs, it is essential they weigh both perspectives carefully while seeking assurance that each individual receives the tailored support needed without failing circumstances jeopardizing health or peace of mind during crucial recovery phases.

Physicians

• Luiza-Irina N. Florescu MD (1.1 miles)
• Kopesky Daniel MD (1.1 miles)
• Vince Lombardi Cancer Clinic (1.1 miles)
• Aurora Health Center (1.1 miles)
• West Bend Clinic-Jackson (2.8 miles)
• Froedtert & the Medical College of Wisconsin Cancer Network (3.1 miles)
• Aurora Nephrology (5.2 miles)

Pharmacies

• Aurora Pharmacy (1.1 miles)
• Walgreens (3.6 miles)
• Aurora Pharmacy (5.2 miles)
• Walmart Pharmacy (5.5 miles)
• Walgreens (5.5 miles)
• West Bend Pharmacy (5.5 miles)
• Walgreens (5.9 miles)

Restaurants

• Burger King (1.3 miles)
• Sheryl's Club 175 (1.3 miles)
• Jim's Place (2.1 miles)
• Culver's (2.9 miles)
• McDonald's (3.1 miles)
• Mueller's Linden Inn (3.5 miles)
• Timmer's Resort (3.5 miles)

Hospitals

• Integrated Repair & Information Services (1.5 miles)
• Froedtert Jackson Health Center (2.8 miles)
• Froedtert West Bend Health Center (5.5 miles)
• Hartford Memorial Hospital (5.9 miles)
• Aurora Medical Center (5.9 miles)
• Hartford Memorial Hospital Aurora Health Care (5.9 miles)
• St Joseph's Hospital (6.8 miles)

Parks

• Washington County Fair Park & Conference Center (3.6 miles)
• Pike Lake State Park (3.7 miles)
• Jackson Park (4.1 miles)
• Richfield Nature Park (5.2 miles)
• Rolf Dog Park (5.9 miles)
• Independence Park (6.4 miles)
• Decorah Hills Park (6.5 miles)

Cafes

• Starbucks (5.4 miles)
• Starbucks (5.8 miles)
• Panera Bread (6.1 miles)
• Perc Place (6.7 miles)

Transportation

• West Bend Taxi (6.7 miles)
• Hertz Rent A Car (7.6 miles)
• Train Tracks (8.1 miles)

Places of Worship

• St Kilians Catholic Church (6.9 miles)
• Immanuel United Church of Christ (7.3 miles)