BrightStar Care West Bend - Jackson, WI

Pros

• Melissa consistently goes above and beyond what is asked of her.
• Kelly S. provided wonderful, compassionate care; she was professional and easy to talk to, making the experience feel like family.
• Deb handles young children with ease, plans activities, spends time outdoors, and is punctual.
• Bright Star matched a caregiver with a personality that fit the 95-year-old mother, giving peace of mind; Josine and Julie are highly recommended.
• Melissa is very positive, responsible, timely, and efficient.
• Debbie treats the kids like her own and creates fun, engaging experiences.
• Deb does a wonderful job helping out elderly parents; the family greatly appreciates her help.
• Caregivers truly care for their clients; RNs help plan tailored care and follow up regularly.
• The staff provides kind, personal care with a flexible schedule.
• Bright Star is a great company offering high-quality services; the scheduling is flexible and staff work around clients' schedules.
• Training is straightforward, and the team works to accommodate availability.
• The staff is wonderful, joyful, and genuinely cares about warming the hearts of others.
• BrightStar Care's service for an aunt was exemplary: kind, caring, well-documented, and followed the care plan.
• The caregivers are kind, compassionate, and trustworthy; it's a good firm to work with.

Cons

• One reviewer claimed that background checks, drug tests, and age requirements for home health care employees are not followed by Bright Star Care.
• Another reviewer alleged that the in-office Human Resources Generalist at the West Bend location has a criminal record of theft.
• A reviewer stated that an employee does not have to be 18 years or older when employed by Bright Star Care.
• A reviewer described inconsistent care by staff and that scheduling the hours actually needed was hard.
• A reviewer asserted that a minor cannot enter into a legally binding agreement and cannot sign a consent form to authorize a background check, with findings allegedly sealed until the minor reaches legal age.
• A reviewer claimed that the owner is aware of these issues and that they do not recommend the in-home healthcare service.

Review

People repeatedly describe a caregiving team that feels more like family than a service. Across stories of pediatric care, elderly companionship, and home health support, the common thread is a deep, personal commitment to making each person feel safe, heard, and valued. Those who rely on Bright Star's caregivers frequently highlight not just competence, but a warmth and attentiveness that goes beyond the basics of care. The praise comes from families who felt seen, supported, and given real peace of mind when they needed it most.

One standout theme is reliability paired with a can-do attitude. Melissa is repeatedly praised for handling every task with energy and going over and above what's asked. The sentiment - "Melissa does everything asked of her and always goes over and above it" - captures a level of dedication that translates into trust and genuine appreciation. In another note, Debbie is described as "amazing" at watching children and treating them like her own, consistently going the extra mile to provide engaging, fun experiences. This sense of dependability and generosity with time and attention appears across several entries, whether the focus is children or older adults.

Caregivers who work with children receive particular warmth in their profiles. Kelly S. stands out for transforming a nerve-wracking medical procedure into a calm, approachable experience for a young patient. The reviewer emphasizes Kelly's professionalism, yet notes how easy she was to talk to, engaging the child with topics of interest and helping the time pass quickly. The sense that the caregiver became part of the family is echoed in other accounts as well, such as Deb's work with younger kids. The reviewers repeatedly mention punctuality, planning activities, outdoor time, and a light, joyful approach that makes routine care feel less daunting and more like a trusted visit from someone who genuinely cares about the kids' well-being.

Older adults and family caregivers also describe substantial peace of mind when a compatible match is found. For a 95-year-old mother, Josine and Julie are presented as ideal companions, chosen after Bright Star's careful matching process. The caregiver pair is credited with making the elderly person feel completely comfortable, to the point that family members express that their mom wouldn't want anyone else. This degree of trust - seeing a loved one respond so positively to specific caregivers - appears again in broader praise of the staff as a whole. The testimonials consistently note not only the quality of care but the trust and emotional comfort that caregivers provide to families navigating complex needs.

Beyond the personal warmth, several reviews speak to professional capacity and structured care. Families appreciate the ability of caregivers to plan care in a tailored way, with qualified RNs who help design and monitor care plans and follow up regularly. The language used - "caregivers really care for their people," "individually tailored care," and "well documented care" - reflects an emphasis on both compassionate bedside manner and disciplined, organized care management. Flexibility in scheduling and responsiveness to family rhythms - whether around school commitments or other routines - are repeatedly highlighted as major strengths.

Training, communication, and consistency also surface in the feedback. Reviewers mention that instructions are easy to understand during training and that staff strive to work with families' availability, avoiding unnecessary changes. There are calls for ongoing education and engagement (the note about in-service training being "funny" and educational, albeit with some practical demands) that hint at a culture of continuous improvement. Overall, the staff is described as joyful and dedicated - an environment where warming the hearts of those they serve is more than a goal; it's part of daily practice.

Of course, no service summary would be complete without noting the cautions raised by one reviewer. There is a critical perspective regarding background checks, age requirements, and overall adherence to home health care guidelines. The reviewer asserts that certain checks and age-related policies were not followed at a specific location, stating that an in-office HR staff member had a criminal record and that a minor could be employed in ways that contradict standard practices. They express strong distrust and explicitly say they would not recommend this in-home care service, calling for accountability and compliance improvements. Another message mentions inconsistent care and scheduling hurdles, suggesting that not every caregiver experience met the same high standard. These concerns are presented as a counterpoint to the many positive experiences and serve as a reminder that quality can vary by location and individual assignment.

Taken together, the collection of reviews paints a vivid portrait of Bright Star as a company capable of delivering exceptional, heart-centered care across multiple settings. Families repeatedly celebrate caregivers who listen, engage, and go the extra mile to keep loved ones safe, comfortable, and engaged. The overarching message is one of trust built through genuine relationships, reliable support, and a compassionate approach that makes difficult moments a little easier to bear. At the same time, the one critical voice highlights the importance of strict adherence to background checks, age requirements, and consistent standards across all locations to ensure every client experiences the highest level of care.

Jackson, Wisconsin offers a variety of amenities and services that cater to seniors looking for a peaceful and convenient living environment. With multiple parks nearby, such as Jackson Park and Richfield Nature Park, residents can enjoy the beauty of nature and outdoor activities. Access to pharmacies like Walgreens and Aurora Pharmacy ensure easy access to medication and healthcare needs. A selection of restaurants like Culver's and The Stillery provide dining options for every taste. For medical care, there are reputable options including the West Bend Clinic-Jackson and Froedtert & the Medical College of Wisconsin Cancer Network. Hospitals like Froedtert Jackson Health Center are in close proximity for emergencies. In addition, cafes like Starbucks offer social settings for meeting friends or enjoying a quiet afternoon. Transportation services such as West Bend Taxi are available for convenience, and places of worship like Immanuel United Church of Christ offer spiritual support within the community. Overall, Jackson, Wisconsin provides a well-rounded environment for seniors seeking a comfortable and accessible place to call home.

Parks

• Jackson Park (0.4 miles)
• Washington County Fair Park & Conference Center (2.8 miles)
• Ziegler Park (6 miles)
• Richfield Nature Park (6.1 miles)
• Rolf Dog Park (6.2 miles)
• Decorah Hills Park (6.5 miles)
• Kilbourn Street Park (6.8 miles)

Pharmacies

• Walgreens (0.7 miles)
• Aurora Pharmacy (5.3 miles)
• Walgreens (5.4 miles)
• Shopko Pharmacy (5.6 miles)
• Walmart Pharmacy (5.7 miles)
• West Bend Pharmacy (5.8 miles)
• Aurora Pharmacy (5.9 miles)

Restaurants

• McDonald's (1.1 miles)
• Culver's (1.4 miles)
• The Stillery (3.2 miles)
• Jail House Restaurant (4.6 miles)
• Sheryl's Club 175 (4.9 miles)
• Sawmill Inn (4.9 miles)
• Ninja Japanese Steakhouse (5.4 miles)

Physicians

• West Bend Clinic-Jackson (1.4 miles)
• Froedtert & the Medical College of Wisconsin Cancer Network (2.9 miles)
• Luiza-Irina N. Florescu MD (5.2 miles)
• Kopesky Daniel MD (5.2 miles)
• Vince Lombardi Cancer Clinic (5.2 miles)
• Aurora Health Center (5.2 miles)
• West Bend Clinic - East (5.4 miles)

Hospitals

• Froedtert Jackson Health Center (1.4 miles)
• Integrated Repair & Information Services (5.7 miles)
• Froedtert West Bend Health Center (5.8 miles)
• St Joseph's Hospital (6.8 miles)
• St Joseph's Community Hospital (6.9 miles)

Cafes

• Starbucks (5.4 miles)
• Panera Bread (5.7 miles)
• Java House (8.9 miles)
• Cedarburg Coffee Roastery (8.9 miles)

Transportation

• West Bend Taxi (6.8 miles)
• Hertz Rent A Car (7.5 miles)

Places of Worship

• Immanuel United Church of Christ (7.1 miles)