Stonerise Charleston

Pros

• The facility at Stonerise Charleston is extremely nice, resembling an upscale hotel with private rooms and updated amenities.
• The food served at Stonerise Charleston has been well-received, even by picky eaters.
• Stonerise Charleston is known for its great outcomes in therapy, helping residents regain their independence.
• Eastbrook provided excellent service, meeting all the needs of the loved one and demonstrating kindness throughout the care process.
• Both facilities have made a positive impression on family members, highlighting the quality of care received.

Cons

• The facility is understaffed, which is a concern given the current situation across similar facilities.
• Communication from the staff has been pretty poor, creating challenges for family members.
• Due to lockdown restrictions, residents are confined to their rooms with no visitors allowed and limited activities.
• Although the food is described as acceptable, the situation regarding meal service during lockdown may limit residents' options and experiences.

Review

In the landscape of rehabilitative care, patient experience can vary significantly from one facility to another. One family’s recent journey highlights this reality through their experiences with two different skilled nursing facilities in Charleston, West Virginia. Their narrative not only underscores the importance of physical environment and amenities but also brings attention to staffing challenges and communication issues that dominate the current healthcare landscape.

The family’s decision to move their mother to Stonerise Charleston for rehabilitation marked a pivotal moment in her recovery process. The transition from a previously utilized skilled facility to Stonerise was motivated by several factors, including the reputation for effective therapy outcomes. Upon arrival at Stonerise, they were met with strikingly upscale accommodations, which resembled those of an elegant hotel rather than a typical rehabilitation center. Their mother enjoyed a private room complete with her own television and bathroom—all of which had undergone recent updates. The family noted that despite being understaffed—a common theme during these times—the overall environment appeared welcoming and well-maintained, reflecting positively on their choice.

Food quality is often a critical aspect of long-term care that can drastically influence patient satisfaction. In this case, the review highlighted the dietary options available at Stonerise Charleston. Despite her mother's picky eating habits, she found the food acceptable, adding another layer of alleviation for the family during a time when nutritional health is paramount for recovery. However, it is worth noting that due to a lockdown protocol currently in effect at the facility, residents are confined to their rooms with limited dining options and no access to group activities—an unfortunate reality impacting all residents that could affect socialization opportunities essential for holistic rehabilitation.

Another concern raised by the family was communication between staff and families during this challenging period. They described it as “pretty poor,” suggesting that while the facility may be commendable in physical aspects and therapeutic effectiveness—boasting great outcomes in therapy—it fell short when it came to keeping families informed about their loved ones’ well-being and daily activities amidst lockdown protocols. Reliable communication is crucial when supporting families’ peace of mind; hence, addressing this gap could enhance overall satisfaction.

Conversely, their previous experience at Eastbrook painted an entirely different picture regarding service quality and caregiver engagement. The family's fond memories of Eastbrook accentuated their appreciation for the attentive care provided there. They felt assured knowing that everything humanly possible was done for their loved one’s comfort and progress while under Eastbrook's care—a sentiment filled with gratitude towards compassionate staff members who made efforts not only toward rehabilitation but also ensuring emotional support throughout the process.

Ultimately, this juxtaposition of experiences demonstrates how various facilities can embody distinct strengths and weaknesses within rehabilitative care environments. While Stonerise Charleston offers luxury accommodations paired with promising therapeutic outcomes—and despite frustrations surrounding current lockdown regulations—the family's overall impression reflects high hopes for recovery bolstered by sturdy infrastructure. At the same time, Eastbrook stands out as an example where personalized service nurtured trust among families despite potentially less favorable physical conditions compared to more upscale alternatives.

Each experience serves as a reminder of what truly matters in patient-centered care: creating an environment conducive to healing while balancing operational challenges inherent in today’s healthcare system amid widespread staffing shortages exacerbated by ongoing global challenges. It's clear that while amenities play an undeniable role in comfort levels within rehabilitation spaces, ultimately these elements must be harmoniously intertwined with effective communication practices alongside compassionate caregiving to foster optimal healing outcomes for patients navigating such significant life transitions.

This part of Charleston, West Virginia, offers a diverse range of amenities that cater to the needs of seniors. With several places of worship nearby, including Village Chapel Presbyterian Church and St George Orthodox Cathedral, residents have access to spiritual enrichment and community engagement. The area is also well-equipped with medical facilities such as West Virginia Gynecologic Oncology Associates and Charleston Pediatric Group, ensuring quality healthcare services are easily accessible. Additionally, there are a variety of cafes and restaurants within close proximity for socializing and dining out. For those who enjoy outdoor activities, Haddad Riverfront Park and Kanawha State Forest provide opportunities for leisurely walks or recreational pursuits. Overall, this neighborhood provides a convenient and welcoming environment for seniors looking to settle in Charleston.

Places of Worship

• Village Chapel Presbyterian Church (0.2 miles)
• St George Orthodox Cathedral (0.6 miles)
• Diocese Mid-Atlant (0.7 miles)
• God In Christ Glorious Church (1.5 miles)
• Asbury United Methodist Church (1.6 miles)
• Mt Olivet Baptist Church (2.3 miles)
• Reynolds Memorial United Methodist Church (5.7 miles)

Physicians

• West Virginia Gynecologic Oncology Associates (0.2 miles)
• Dr Southern's Office (0.2 miles)
• Chesapeake Medical Center (0.4 miles)
• Charleston Pediatric Group (0.4 miles)
• Thrush Jr, Lawrence Dr - Thrush and Clark Allergists (0.4 miles)
• Kanawha Valley Internal Medicine (0.5 miles)
• David Lee Cancer Center (0.6 miles)

Cafes

• Daily Dose Cafe (0.2 miles)
• Starbucks (0.4 miles)
• Starbucks (3.3 miles)

Restaurants

• Steak Escape (0.3 miles)
• Penn Station East Coast Subs (0.3 miles)
• Pita Pit (Charleston) (0.4 miles)
• Nawab Fine Indian Cuisine (0.4 miles)
• Plaza Maya (0.6 miles)
• Aladdin Restaurant (0.7 miles)
• Jimmy John's (1.3 miles)

Pharmacies

• CVS Pharmacy (0.4 miles)
• Care Point Partners (0.5 miles)
• BioScrip Infusion Services (0.5 miles)
• Carepoint Partners of WV (0.6 miles)
• CVS Pharmacy (2.2 miles)
• Fruth Pharmacy (2.4 miles)
• RxByTel Pharmacy (3.7 miles)

Hospitals

• CAMC Pharmacy - Memorial Hospital (0.5 miles)
• Camc Memorial Hospital Er (0.6 miles)
• Day Surgery Center (1.2 miles)
• Highland Hospital (1.5 miles)
• Charleston Surgical Hospital (2.3 miles)
• Select Specialty Hospital (2.3 miles)
• Charleston Area Medical Center (2.3 miles)

Transportation

• Enterprise Rent-A-Car (1.3 miles)
• Executive Air Terminal (2.8 miles)
• Yeager Airport (CRW) (3.2 miles)

Parks

• Haddad Riverfront Park (2.9 miles)
• Kanawha State Forest (3.9 miles)