Stonerise Charleston is a nursing home community in Charleston, WV.
Information last verified:
3819 Chesterfield Ave, Charleston, WV 25304
For more information about senior living options: (866) 208-4318
3.5 from 43 reviews
5 stars
23
4 stars
3
3 stars
2
2 stars
2
1 stars
13
Overall Review of Stonerise Charleston
common11 reviews mention this
Staff friendliness stands out
Residents and families frequently describe the staff as kind and helpful.
Many reviews say the staff is friendly, professional, and willing to help, including therapists, nurses, and CNAs. Several people mention being treated “like family,” and one review specifically thanks an individual staff member for going above and beyond. Even among mixed reviews, the facility is often described as having a nice feel and a generally positive staff attitude. At the same time, other reviews raise serious concerns about responsiveness and care delivery, so friendliness does not appear to be consistent across experiences.
caveat7 reviews mention this
Calling and call lights feel unreliable
Multiple reviews say calls and call lights aren’t answered in time.
Several reviewers describe difficulty reaching the facility by phone, including unanswered calls and long holds without follow-up. Others report call lights left on for hours while staff are at the nurses station, and residents waiting for someone to come to their room after buzzing. A few reviews also mention poor communication after discharge, including problems getting prescriptions or billing corrections handled. Overall, responsiveness appears to be a recurring frustration in the reviews.
caveat5 reviews mention this
Staffing and basic care concerns
Some residents’ families report missed or delayed basic care needs.
While some reviews praise nursing and therapy, multiple families describe understaffing and delays in care, including long waits for assistance with basic needs. Several reviews allege issues such as soiled diapers left on for hours, inadequate showering, limited hydration, and concerns about wound dressing being changed incorrectly or at the wrong time. There are also complaints about supplies not being available and residents not being notified about problems or changes. Taken together, the negative reviews focus on whether care is delivered consistently when staffing is stretched.
caveat5 reviews mention this
Food quality and diet accuracy
Reviews repeatedly criticize meals being cold or not matching required diets.
Several reviewers say meals are served cold, arrive late, or come in very small portions. A number of reviews also mention diet errors, including required diets being incorrect and hydration being absent for stretches of time. One family calls out food they felt was not edible, and another describes witnessing raw items. Even where the facility is praised for other aspects, food and diet consistency are common points of complaint.
common7 reviews mention this
Facility cleanliness is frequently praised
Many reviews describe the building as clean and well maintained.
A clear theme in the reviews is cleanliness, with multiple people describing the facility as clean, freshly maintained, and having halls that smell clean. One review mentions discovering the cleanliness during a pickup visit, and several others highlight cleanliness alongside positive staff interactions. There are also negative reviews describing soiled conditions and torn or stained linens, which suggests cleanliness may vary by unit or situation. Overall, cleanliness is a frequent positive, but not universal.
common3 reviews mention this
Activities and family-centered events
Residents are described as having regular themed events and programs.
Some reviews highlight structured activities such as themed events, crafts, and bingo nights. Several families also describe special programming like a Christmas dinner and live music, with staff helping members get dressed and participate. One review also notes that the facility helped a resident attend church services on-site. While a few mixed reviews mention limited activities during lockdown, the event-focused reviews paint a picture of programming that matters to families.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.
Features
Types of Care
Skilled Nursing Facility
Transportation
Yeager (3 miles away)
Nearby Places of Interest
This part of Charleston, West Virginia, offers a diverse range of amenities that cater to the needs of seniors. With several places of worship nearby, including Village Chapel Presbyterian Church and St George Orthodox Cathedral, residents have access to spiritual enrichment and community engagement. The area is also well-equipped with medical facilities such as West Virginia Gynecologic Oncology Associates and Charleston Pediatric Group, ensuring quality healthcare services are easily accessible. Additionally, there are a variety of cafes and restaurants within close proximity for socializing and dining out. For those who enjoy outdoor activities, Haddad Riverfront Park and Kanawha State Forest provide opportunities for leisurely walks or recreational pursuits. Overall, this neighborhood provides a convenient and welcoming environment for seniors looking to settle in Charleston.
Places of Worship
Village Chapel Presbyterian Church (0.2 miles)
St George Orthodox Cathedral (0.6 miles)
Diocese Mid-Atlant (0.7 miles)
God In Christ Glorious Church (1.5 miles)
Asbury United Methodist Church (1.6 miles)
Mt Olivet Baptist Church (2.3 miles)
Reynolds Memorial United Methodist Church (5.7 miles)
Physicians
West Virginia Gynecologic Oncology Associates (0.2 miles)
Dr Southern's Office (0.2 miles)
Chesapeake Medical Center (0.4 miles)
Charleston Pediatric Group (0.4 miles)
Thrush Jr, Lawrence Dr - Thrush and Clark Allergists (0.4 miles)
Stonerise Charleston on seniors.fyi includes 5 photos including images showing interior, decor, parking, trees, office, reception, lighting, exterior, and more.
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Hospice care at home provides specialized end-of-life support that focuses on comfort and dignity for individuals with life-limiting illnesses, offering a range of services including medical management, emotional and spiritual support, and logistical assistance tailored to the family's needs. It involves collaboration to create individualized care plans and extends to bereavement support after a loved one's passing.
The guide outlines the rising costs of 24/7 in-home care, ranging from $10,000 to over $20,000 monthly, driven by factors such as location and caregiver qualifications. It discusses the limited coverage by Medicare and private insurance, potential Medicaid support, and the emotional and living condition considerations influencing families' decisions on care arrangements.
Home health nursing is an expanding field where licensed professionals provide specialized medical care in patients' homes, addressing the needs of an aging population through personalized services like assessments and medication management. Effective collaboration with healthcare teams, cultural sensitivity, and quality assurance measures are essential for fostering trust and ensuring positive patient outcomes.
Stonerise Charleston photos
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Interior
Decor
Trees
Lighting
Interior
Decor
Trees, Exterior, and Parking
Lighting
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Skilled Nursing Facility
Yeager (3 miles away)
Comprehensive 24/7 care with private, furnished units, restaurant-style dining, and active social programs.
Understanding Hospice Care at Home: Comprehensive Services, Key Benefits, and Eligibility
Understanding the Full Cost of 24/7 In-Home Care: A Detailed Overview
Exploring the World of Home Health Nurses: Qualifications, Roles, and Hiring Tips
