Stonerise Charleston

Pros

• Jennifer M. took the time to assist and went above and beyond, remaining extremely professional and making the experience smooth and pleasant.
• The staff at Charleston Healthcare Center is described as wonderful, with a holiday program that felt like a five-star dining experience.
• The rehabilitation center has treated families like family from day one and helps residents stay connected to worship services.
• The facility is praised for being beautiful, clean, and well-maintained, with friendly and helpful staff.
• Therapists are top-notch and the nurses and CNAs are caring, consistently going out of their way to assist.
• The staff make residents feel at home and are noted for their kindness and support.
• Many reviewers would highly recommend the center based on positive care and compassionate service.

Cons

• The facility is described as a horrible place where a resident was left in a soiled diaper for hours and not showered for days.
• The meals are cold, inedible, and served in very small portions, with the required diet frequently incorrect and meals arriving up to 2.5 hours late.
• There is no hydration for hours, and the bed linens are torn and stained.
• The administration is alleged to have screamed at a reviewer, threatened care, and intimidated residents to leave.
• It is claimed that some reviews are fake and that staffers post positive reviews to boost ratings.
• The facility is chronically understaffed, causing long waits for help and poorly handled discharge procedures.
• Staff are accused of stealing items from residents, and belongings have been damaged (e.g., teeth trays).
• The business office is hard to reach and returns calls ineffectively; billing issues go unresolved.
• Residents have been moved between rooms for remodeling without justification, causing confusion and distress.
• Food quality concerns include raw hamburgers and meals that stink.

Review

Stonerise Charleston is best suited for seniors who want a rehab-forward stay in a recently refreshed, hotel-like setting, with private rooms and a focus on therapy-driven recovery. The community appeals to families seeking a comfortable, aesthetically pleasing environment where skilled rehab services are readily available and staff interactions can be friendly and professional. Those who prize an upscale atmosphere, clear private-room accommodations, and access to therapy teams that can push toward functional goals will find value here. However, this favorable picture rests on the assumption that day-to-day caregiving remains reliable enough to support ongoing independence and safety.

Alternatives should be considered by families prioritizing consistently attentive daily care, rapid call-light responses, and unwavering administrative transparency. If reliable hydration, meticulous dining service, timely medication management, and predictable billing are non-negotiable, other facilities in Charleston may offer steadier experiences. Potential residents with complex medical needs that require constant, hands-on supervision or families who demand unwavering administrative accessibility and proactive communication will likely want to compare options with stronger documented staffing and governance practices.

The strongest positives - a newly remodeled facility, attractive private rooms, and a therapy-first culture - often offset, to a degree, the most troubling drawbacks. When therapy teams are staffed and engaged, residents make meaningful progress, and many reviews commend therapists and nursing staff who remain dedicated despite broader staffing pressures. The presence of a visible director of nursing on units, professional interactions, and periods of genuine warmth from caregivers illustrate what is possible when staffing aligns with resident needs. For families who value progress in rehabilitation and a clean, comfortable living space, these elements provide a solid core.

Yet the cons pulse through the experience with notable frequency. Chronic understaffing translates into long wait times for assistance, delayed hygiene, and sporadic responsiveness to call lights. The contrast between high-quality therapy and inconsistent bedside care creates a troubling gap: even when progress is possible, daily comfort and safety can feel neglected. Reports of improper meals, late dining, and hydration lapses temper the appeal, and the occasional deterioration in cleanliness or equipment maintenance raises alarms about ongoing risk management. These patterns complicate the overall value proposition and underscore the need for robust staffing plans.

Administrative and operational concerns further color the picture. Family members run into difficulty reaching the business office, and billing or insurance verifications are described as slow or opaque. Discharge logistics can become a bottleneck, particularly when a travel nurse handles procedures without seamless handoffs. Some residents experience shortages of supplies, lost personal items, or delays in resolving post-discharge billing, which erodes trust in the facility's coordination with families and payors. Mixed reports about staff integrity and accountability - positive moments tempered by allegations within the community and from CMS-review-style sources - prompt prudent scrutiny before committing.

In the final assessment, Stonerise Charleston delivers what many families want: a comfortable, rehab-focused environment with quality therapists, private rooms, and a clean, attractive setting. The decisive factor is whether staffing and administration can be aligned to support consistent daily care and transparent operations. Prospective residents should demand clear staffing rosters, real-time communication pathways, and a detailed discharge and billing process before move-in. Those seeking near-universal staff availability, reliable dining and hydration, and predictable administrative responsiveness may find better alignment elsewhere. For others, the decision hinges on a willingness to accept temporary gaps in daily care in exchange for a high-quality rehab experience within an appealing, hotel-like framework.

This part of Charleston, West Virginia, offers a diverse range of amenities that cater to the needs of seniors. With several places of worship nearby, including Village Chapel Presbyterian Church and St George Orthodox Cathedral, residents have access to spiritual enrichment and community engagement. The area is also well-equipped with medical facilities such as West Virginia Gynecologic Oncology Associates and Charleston Pediatric Group, ensuring quality healthcare services are easily accessible. Additionally, there are a variety of cafes and restaurants within close proximity for socializing and dining out. For those who enjoy outdoor activities, Haddad Riverfront Park and Kanawha State Forest provide opportunities for leisurely walks or recreational pursuits. Overall, this neighborhood provides a convenient and welcoming environment for seniors looking to settle in Charleston.

Places of Worship

• Village Chapel Presbyterian Church (0.2 miles)
• St George Orthodox Cathedral (0.6 miles)
• Diocese Mid-Atlant (0.7 miles)
• God In Christ Glorious Church (1.5 miles)
• Asbury United Methodist Church (1.6 miles)
• Mt Olivet Baptist Church (2.3 miles)
• Reynolds Memorial United Methodist Church (5.7 miles)

Physicians

• West Virginia Gynecologic Oncology Associates (0.2 miles)
• Dr Southern's Office (0.2 miles)
• Chesapeake Medical Center (0.4 miles)
• Charleston Pediatric Group (0.4 miles)
• Thrush Jr, Lawrence Dr - Thrush and Clark Allergists (0.4 miles)
• Kanawha Valley Internal Medicine (0.5 miles)
• David Lee Cancer Center (0.6 miles)

Cafes

• Daily Dose Cafe (0.2 miles)
• Starbucks (0.4 miles)
• Starbucks (3.3 miles)

Restaurants

• Steak Escape (0.3 miles)
• Penn Station East Coast Subs (0.3 miles)
• Pita Pit (Charleston) (0.4 miles)
• Nawab Fine Indian Cuisine (0.4 miles)
• Plaza Maya (0.6 miles)
• Aladdin Restaurant (0.7 miles)
• Jimmy John's (1.3 miles)

Pharmacies

• CVS Pharmacy (0.4 miles)
• Care Point Partners (0.5 miles)
• BioScrip Infusion Services (0.5 miles)
• Carepoint Partners of WV (0.6 miles)
• CVS Pharmacy (2.2 miles)
• Fruth Pharmacy (2.4 miles)
• RxByTel Pharmacy (3.7 miles)

Hospitals

• CAMC Pharmacy - Memorial Hospital (0.5 miles)
• Camc Memorial Hospital Er (0.6 miles)
• Day Surgery Center (1.2 miles)
• Highland Hospital (1.5 miles)
• Charleston Surgical Hospital (2.3 miles)
• Select Specialty Hospital (2.3 miles)
• Charleston Area Medical Center (2.3 miles)

Transportation

• Enterprise Rent-A-Car (1.3 miles)
• Executive Air Terminal (2.8 miles)
• Yeager Airport (CRW) (3.2 miles)

Parks

• Haddad Riverfront Park (2.9 miles)
• Kanawha State Forest (3.9 miles)