Eastbrook Center

Save

  • Interior

    A cozy lounge area with modern furniture and a relaxed atmosphere.

  • Decor

    A modern dining area featuring tables with purple tablecloths and stylish lighting.

  • Building

    A landscaped area in front of a building with a parking lot and lush greenery.

  • Architecture

    A view of a residential building with a sign for 'eastbro' in the foreground, surrounded by greenery and under a partly cloudy sky.

  • Bedroom

    A clean and organized hospital room with two beds, separated by curtains, and a window letting in natural light.

  • Dining

    An empty dining hall with multiple tables and chairs arranged neatly.

  • Landscaping

    A suburban apartment building with a well-maintained lawn and large trees.

  • Artwork

    A cozy waiting room with chairs, tables, and a TV.

  • Outdoor

    An outdoor pavilion with tables and chairs set under a clear blue sky.

  • Exercise Equipment

    A rehabilitation room equipped with exercise machines and physical therapy tools.

  • Lights

    A hospital room with two beds separated by curtains and a laptop on one of the tables.

Eastbrook Center

3819 Chesterfield Avenue, Charleston, WV 25304

For more information about senior living options: (844) 490-3973

3.5 from 35 reviews
5 stars
20
4 stars
1
3 stars
1
2 stars
2
1 stars
11

Skilled Nursing Facility

Overall Review of Eastbrook Center

Pros

  • pro Jennifer M. took the time to assist and went above and beyond to help.
  • pro She was extremely professional and made the whole experience smooth and pleasant.
  • pro Outstanding work!
  • pro The staff helped get all the members dressed up for the occasion.
  • pro The dining hall was decorated so nicely.
  • pro The facilities are always clean and the staff is friendly and helpful.
  • pro The therapists seemed to be top-notch.
  • pro The facility is newly remodeled.

Cons

  • pro The facility is described as horrible and in need of shutdown.
  • pro Residents are left in soiled diapers for hours, causing rashes.
  • pro A resident has reportedly gone up to 10 days without showers.
  • pro The food is cold, inedible, and served in very small portions; dietary orders are often incorrect.
  • pro Meals can arrive up to 2.5 hours late, with no hydration provided for hours.
  • pro Bed linens are torn and stained.
  • pro The Assistant Nursing Director is reportedly on license probation for falsifying records.
  • pro The administrator is accused of screaming at family members and threatening care to coerce residents to leave.
  • pro Staff are alleged to steal items from residents.
  • pro Walkers are lost and not replaced; discharge and billing processes are chaotic with unreturned calls.

Review

This collection of anecdotes about Charleston Healthcare Center runs the gamut from heartfelt gratitude to grave concerns, weaving together moments of genuine care and obvious frustrations. On the positive side, several reviewers singled out individual staff members who made a meaningful difference. Jennifer M. was repeatedly praised for taking extra time, staying professional, and making the experience smoother and more pleasant. In one account, the care she provided was described as outstanding, leaving a lasting impression of competence and courtesy that stood out amid other experiences at the facility.

Yet, a large portion of the feedback focusing on day-to-day care paints a much harsher picture. Families recount patients left in soiled diapers for hours, with raw rashes developing as a consequence, and with mothers going many days without showers. Diet and hydration appear to be frequent talking points in these reviews: meals described as inedible or cold, portions that felt insufficient, and diets that were not consistently followed. The claim is also made that patients sometimes receive hydration inconsistently, with long stretches - in one case, as long as six hours - elapsing without any fluids. Several comments highlighted torn or stained bed linens, suggesting lapses in basic housekeeping and upkeep.

The concerns extend beyond routine care to questions of leadership and accountability. One reviewer alleges that the Assistant Nursing Director is on license probation for falsifying records, and another describes an experience in which the Administrator, Tieiranee Ferrante, yelled at the reviewer on a speakerphone, then hung up after realizing she was being watched. The account characterizes the administrator's behavior as borderline threatening to the patient's care and accuses the staff of using intimidation to coerce residents into leaving when complaints are raised. The review also asserts that criticisms about care quality trigger retaliation, and that reviews on CMS.gov corroborate a pattern of issues rather than isolated incidents.

There is also candid skepticism about the integrity of some online reviews. A number of commentaries suggest that some five-star endorsements come from employees or their family members, and there are explicit warnings to consult external sources like CMS.gov before placing a loved one in the facility. The suggestion is that appearances of positive feedback may be amplified by insiders, muddying the overall impression of what it's like to live there and receive care.

Among the bright spots, other residents recount meaningful experiences that counterbalance the complaints. A Christmas dinner and program were described as remarkable, with a dining hall that felt like a five-star restaurant, live music, and staff who helped members look their best for the occasion. Families also spoke highly of rehabilitation and church services arranged for residents, noting a sense of being treated like family and an emphasis on keeping spiritual or community ties active during recovery or daily life at the center. These narratives emphasize warmth, courtesy, and a level of personalized attention that many readers crave in a care setting.

Still others describe a generally positive tone about the facility's atmosphere and staff, noting clean facilities, friendly and helpful personnel, and the therapeutic teams that were "top-notch" or "very nice." There are stories of dedicated therapy and nursing staff who go the extra mile, and of rooms that feel comfortable and private, contributing to a home-like environment in the midst of a rehabilitation or long-term stay. In some accounts, families express confidence in the care team's expertise and a sense that the facility has the potential to meet residents' needs when staffing and administrative processes align with patient-centered care.

Taken together, the reviews present a complex picture of Charleston Healthcare Center. On one side, there are powerful testimonials about compassion, professional competence, and meaningful programs that illuminate the best of what a well-run facility can offer. On the other, there are persistent, serious concerns about basic care tasks, consistent nutrition and hydration, patient safety, communication gaps, and leadership behavior. The tension between these threads - moments of exemplary care and episodes of what families describe as dangerous lapses - creates a nuanced portrait that prospective families might weigh carefully. Before making decisions, readers may want to weigh the recurring themes: individual staff members who excel against a backdrop of reported inconsistencies in care delivery, response times, and administrative conduct.

Features

Housing

  • 184 resident community capacity 184 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Yeager (3 miles away) Yeager (3 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Eastbrook Center in Charleston, WV is a vibrant and welcoming assisted living community that offers a wide range of amenities and care services for its residents. The center provides a comfortable and fully furnished living environment with private bathrooms and cable or satellite TV in each unit.

Residents at Eastbrook Center have access to various recreational facilities, including a fitness room, gaming room, small library, and outdoor space for relaxation. There is also a wellness center available for residents to maintain their physical and mental well-being. Wi-Fi/high-speed internet is provided throughout the community to keep residents connected.

Care services at Eastbrook Center are designed to meet the individual needs of each resident. With a 24-hour call system and supervision, residents can feel safe knowing assistance is readily available when needed. Trained staff members provide daily assistance with activities of daily living, such as bathing, dressing, and transfers. Medication management and diabetic diet accommodations are also provided.

Dining at Eastbrook Center is tailored to accommodate special dietary restrictions to ensure all residents receive nutritious meals that suit their needs. A restaurant-style dining room allows residents to enjoy delicious meals prepared by the community's staff.

With an emphasis on social engagement and well-being, Eastbrook Center offers a variety of activities for its residents. Concierge services are available to assist with planning day trips or accessing nearby amenities such as cafes, parks, pharmacies, restaurants, places of worship, hospitals, and physicians' offices.

Eastbrook Center strives to create an inclusive and nurturing community where seniors can age gracefully while receiving the support they need. Whether it's through planned daily activities or resident-run initiatives, there are ample opportunities for social interaction and meaningful connections within the community. Residents also have access to transportation arrangements for non-medical purposes or doctors' appointments.

Overall, the Eastbrook Center provides a comfortable living environment combined with comprehensive care services that promote independence, wellness, and an active lifestyle for its residents in Charleston, WV.

Nearby Places of Interest

This part of Charleston, West Virginia offers a convenient and diverse range of amenities for seniors looking to settle in the area. With multiple places of worship within close proximity, individuals can practice their faith with ease. Additionally, there are several reputable physicians and pharmacies nearby, ensuring easy access to healthcare services. The variety of cafes and restaurants provide plenty of dining options for residents, catering to different tastes and preferences. With several hospitals and medical facilities in the vicinity, seniors can feel secure knowing that quality healthcare is readily available. Transportation options such as car rental services and an airport nearby make traveling convenient. Furthermore, the parks in the area offer opportunities for leisurely walks and enjoying nature. Overall, this neighborhood provides a well-rounded environment for seniors seeking a comfortable and accessible living situation in Charleston.

Places of Worship

  • Village Chapel Presbyterian Church (0.2 miles)
  • St George Orthodox Cathedral (0.6 miles)
  • Diocese Mid-Atlant (0.7 miles)
  • God In Christ Glorious Church (1.5 miles)
  • Asbury United Methodist Church (1.6 miles)
  • Mt Olivet Baptist Church (2.3 miles)
  • Reynolds Memorial United Methodist Church (5.7 miles)

Physicians

  • West Virginia Gynecologic Oncology Associates (0.2 miles)
  • Dr Southern's Office (0.2 miles)
  • Chesapeake Medical Center (0.4 miles)
  • Charleston Pediatric Group (0.4 miles)
  • Thrush Jr, Lawrence Dr - Thrush and Clark Allergists (0.4 miles)
  • Kanawha Valley Internal Medicine (0.5 miles)
  • David Lee Cancer Center (0.6 miles)

Cafes

  • Daily Dose Cafe (0.2 miles)
  • Starbucks (0.4 miles)
  • Starbucks (3.3 miles)

Restaurants

  • Steak Escape (0.3 miles)
  • Penn Station East Coast Subs (0.3 miles)
  • Pita Pit (Charleston) (0.4 miles)
  • Nawab Fine Indian Cuisine (0.4 miles)
  • Plaza Maya (0.6 miles)
  • Aladdin Restaurant (0.7 miles)
  • Jimmy John's (1.3 miles)

Pharmacies

  • CVS Pharmacy (0.4 miles)
  • Care Point Partners (0.5 miles)
  • BioScrip Infusion Services (0.5 miles)
  • Carepoint Partners of WV (0.6 miles)
  • CVS Pharmacy (2.2 miles)
  • Fruth Pharmacy (2.4 miles)
  • RxByTel Pharmacy (3.7 miles)

Hospitals

  • CAMC Pharmacy - Memorial Hospital (0.5 miles)
  • Camc Memorial Hospital Er (0.6 miles)
  • Day Surgery Center (1.2 miles)
  • Highland Hospital (1.5 miles)
  • Charleston Surgical Hospital (2.3 miles)
  • Select Specialty Hospital (2.3 miles)
  • Charleston Area Medical Center (2.3 miles)

Transportation

  • Enterprise Rent-A-Car (1.3 miles)
  • Executive Air Terminal (2.8 miles)
  • Yeager Airport (CRW) (3.2 miles)

Parks

  • Haddad Riverfront Park (2.9 miles)
  • Kanawha State Forest (3.9 miles)

Frequently Asked Questions

Where is Eastbrook Center?
What photos are available for Eastbrook Center in Charleston, West Virginia?

Nearby Communities

Related Resources

  • home care aideHome Health Care Aides: Understanding Their Role and Supporting Your Family

    Home health care aides provide vital medical and non-medical support to individuals at home, assisting with daily living activities and promoting emotional well-being, while the demand for these services increases due to an aging population. Families benefit from in-home care's flexibility and cost-effectiveness but face challenges like scheduling consistency and caregiver turnover.

  • uti in elderlyUrinary Tract Infections in Older Adults: Comprehensive Insights on Symptoms, Treatment, and Prevention

    Older adults with urinary tract infections (UTIs) often present atypical symptoms, complicating diagnosis due to factors like incomplete bladder emptying and chronic health conditions that increase their susceptibility. Effective management involves prompt treatment with antibiotics, hydration, and preventive strategies while minimizing antibiotic resistance and focusing on holistic care approaches.

  • 602 formCalifornia's Form 602A: An In-Depth Examination of Senior Care Assessment

    California's Form 602A is a vital tool for evaluating the health needs of seniors seeking residential care, detailing their medical conditions and daily living requirements to ensure proper service alignment. This standardized form enhances communication among physicians, families, and facilities, serving as a regulatory measure for admissions and ongoing care while adapting to changing healthcare practices.