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Eastbrook Center in Charleston, WV

Eastbrook Center is a nursing home community in Charleston, WV.

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Eastbrook Center in Charleston, WV

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  • Interior

    A cozy lounge area with modern furniture and a relaxed atmosphere.

  • Decor

    A modern dining area featuring tables with purple tablecloths and stylish lighting.

  • Building

    A landscaped area in front of a building with a parking lot and lush greenery.

  • Architecture

    A view of a residential building with a sign for 'eastbro' in the foreground, surrounded by greenery and under a partly cloudy sky.

  • Bedroom

    A clean and organized hospital room with two beds, separated by curtains, and a window letting in natural light.

  • Dining

    An empty dining hall with multiple tables and chairs arranged neatly.

  • Landscaping

    A suburban apartment building with a well-maintained lawn and large trees.

  • Artwork

    A cozy waiting room with chairs, tables, and a TV.

  • Outdoor

    An outdoor pavilion with tables and chairs set under a clear blue sky.

  • Exercise Equipment

    A rehabilitation room equipped with exercise machines and physical therapy tools.

  • Lights

    A hospital room with two beds separated by curtains and a laptop on one of the tables.

3819 Chesterfield Avenue, Charleston, WV 25304

For more information about senior living options: (866) 208-4318

3.5 from 35 reviews
5 stars
20
4 stars
1
3 stars
1
2 stars
2
1 stars
11

Overall Review of Eastbrook Center

common 11 reviews mention this

Staff friendliness stands out

Residents and families repeatedly describe staff as kind, helpful, and professional.

Many reviews say the staff treats people well and makes visits or rehab feel supportive. Families also praise specific caregivers for going above and beyond, including helping with personal needs during stays. Others describe the director of nursing as visible on units and note respectful, helpful interactions during day-to-day care. A few reviews are sharply negative, but the overall staff presence is a consistent takeaway across the set.

common 7 reviews mention this

Facility cleanliness is repeatedly noted

Clean hallways and rooms are a frequent positive theme in reviews.

Several reviews describe a clean facility, including clean-smelling halls and a well-kept environment. Some families also mention the building being remodeled and describe a private-room feel. Even in less positive reviews, at least one person says the place seems clean, which reinforces that cleanliness is part of the community’s day-to-day experience. Where there are concerns, they tend to be more about care and service rather than overall appearance.

caveat 6 reviews mention this

Response times and staffing concerns

Some reviews raise concerns about staffing levels and getting timely help.

Multiple reviewers report moments when help was hard to reach, including trouble getting the phone answered. Others describe delays after residents buzzed for assistance and say staffing wasn’t sufficient for the number of patients. There are also complaints tied to basic care timing, such as extended periods without attention. While some reviews see staffing ratios and individual staff members positively, the negative experiences around availability show up often enough to be a recurring concern.

caveat 5 reviews mention this

Food quality and diet accuracy vary

Dining reviews are mixed, with frequent complaints about quality and timing.

A holiday event is praised for a well-run program, live music, and a meal that felt restaurant-quality. At the same time, other residents and families describe food as inedible, cold, in small portions, or served raw. There are also mentions that required diets were incorrect and that meals were late. Taken together, dining appears inconsistent: special meals can land well, while routine dining and scheduling are where problems are most often described.

  • An empty dining hall with multiple tables and chairs arranged neatly.
  • A modern dining area featuring tables with purple tablecloths and stylish lighting.
caveat 4 reviews mention this

Care routines and medication follow-through

Several reviews describe breakdowns in care routines, hydration, and medication follow-through.

Some families report care lapses such as residents going long periods without showers or hydration and describe problems with basic comfort needs. Others cite issues with medication and prescriptions after discharge, including running out of medication while waiting for calls to be completed. There are also complaints about care details and support around resident items. Even with positive remarks about therapy and many staff interactions, these care-timing and follow-through concerns are repeated enough to stand out.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 184 resident community capacity 184 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Yeager (3 miles away) Yeager (3 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

This part of Charleston, West Virginia offers a convenient and diverse range of amenities for seniors looking to settle in the area. With multiple places of worship within close proximity, individuals can practice their faith with ease. Additionally, there are several reputable physicians and pharmacies nearby, ensuring easy access to healthcare services. The variety of cafes and restaurants provide plenty of dining options for residents, catering to different tastes and preferences. With several hospitals and medical facilities in the vicinity, seniors can feel secure knowing that quality healthcare is readily available. Transportation options such as car rental services and an airport nearby make traveling convenient. Furthermore, the parks in the area offer opportunities for leisurely walks and enjoying nature. Overall, this neighborhood provides a well-rounded environment for seniors seeking a comfortable and accessible living situation in Charleston.

Places of Worship

  • Village Chapel Presbyterian Church (0.2 miles)
  • St George Orthodox Cathedral (0.6 miles)
  • Diocese Mid-Atlant (0.7 miles)
  • God In Christ Glorious Church (1.5 miles)
  • Asbury United Methodist Church (1.6 miles)
  • Mt Olivet Baptist Church (2.3 miles)
  • Reynolds Memorial United Methodist Church (5.7 miles)

Physicians

  • West Virginia Gynecologic Oncology Associates (0.2 miles)
  • Dr Southern's Office (0.2 miles)
  • Chesapeake Medical Center (0.4 miles)
  • Charleston Pediatric Group (0.4 miles)
  • Thrush Jr, Lawrence Dr - Thrush and Clark Allergists (0.4 miles)
  • Kanawha Valley Internal Medicine (0.5 miles)
  • David Lee Cancer Center (0.6 miles)

Cafes

  • Daily Dose Cafe (0.2 miles)
  • Starbucks (0.4 miles)
  • Starbucks (3.3 miles)

Restaurants

  • Steak Escape (0.3 miles)
  • Penn Station East Coast Subs (0.3 miles)
  • Pita Pit (Charleston) (0.4 miles)
  • Nawab Fine Indian Cuisine (0.4 miles)
  • Plaza Maya (0.6 miles)
  • Aladdin Restaurant (0.7 miles)
  • Jimmy John's (1.3 miles)

Pharmacies

  • CVS Pharmacy (0.4 miles)
  • Care Point Partners (0.5 miles)
  • BioScrip Infusion Services (0.5 miles)
  • Carepoint Partners of WV (0.6 miles)
  • CVS Pharmacy (2.2 miles)
  • Fruth Pharmacy (2.4 miles)
  • RxByTel Pharmacy (3.7 miles)

Hospitals

  • CAMC Pharmacy - Memorial Hospital (0.5 miles)
  • Camc Memorial Hospital Er (0.6 miles)
  • Day Surgery Center (1.2 miles)
  • Highland Hospital (1.5 miles)
  • Charleston Surgical Hospital (2.3 miles)
  • Select Specialty Hospital (2.3 miles)
  • Charleston Area Medical Center (2.3 miles)

Transportation

  • Enterprise Rent-A-Car (1.3 miles)
  • Executive Air Terminal (2.8 miles)
  • Yeager Airport (CRW) (3.2 miles)

Parks

  • Haddad Riverfront Park (2.9 miles)
  • Kanawha State Forest (3.9 miles)

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