Eastbrook Center in Charleston, WV
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Information last verified:
3819 Chesterfield Avenue, Charleston, WV 25304
For more information about senior living options: (844) 490-3973
Jennifer M. took the time to assist and went above and beyond; she was extremely professional and made the experience smooth and pleasant. Charleston Healthcare Center staff organized a wonderful Christmas dinner and program, making attendees feel like they were at a five-star restaurant. The rehabilitation center treats families like their own and provides church services for residents, making it a great place for rehabilitation or senior living. The facility is consistently clean, and the staff is friendly and helpful. The staff has been great across therapy, nurses, and CNAs. The staff is great and makes the facility feel like home. The facility is beautiful and clean, with educated, helpful staff. Therapists are caring and compassionate, and the staff and nurses go out of their way to assist residents.
They describe the facility as a horrible place where a patient was left in a soiled diaper for hours and not showered for days. They claim the food is inedible, cold, served in very small portions, and often incorrect or late. They report there was no hydration for six hours and that bed linens were torn and stained. They say the administration has engaged in threatening or intimidating behavior toward residents and families, including yelling during communications. They allege staff routinely intimidate, retaliate against residents who complain, and try to coerce them to leave. They describe chronic understaffing, causing long waits for basic tasks and mishandled discharge and billing processes. They accuse staff of stealing items from elderly residents.Eastbrook Center in Charleston, WV is best suited for seniors who want a recently renovated, hotel-like private-room setting with solid rehabilitation services and a day-to-day atmosphere that feels welcoming when staffing is stable. It works well for residents who value visible leadership, a clean campus, and engaging activities, and for families able to supervise care closely. Those needing ironclad reliability in daily care, consistent medication management, and relentlessly responsive administration may want to consider alternatives.
On the plus side, the facility’s recently remodeled interiors and private rooms give a noticeably more comfortable, home-like feel than many similar centers. Cleanliness is frequently noted, and multiple reviewers praise the therapists and nurses as capable, with rehabilitation programs that can support meaningful progress. The Director of Nursing is often visible on the units, which helps families feel connected to care decisions, and the overall atmosphere is described as friendly and supportive. In addition, families repeatedly acknowledge kind staff and well-organized social and holiday programming that helps residents feel seen and valued.
Yet the black mark across multiple accounts is staffing and administrative inconsistency. Understaffing translates into long waits for assistance, delayed responses to call bells, and a pattern of disrupted routines that frustrates both residents and families. Discharge processes are frequently described as chaotic, with paperwork delays and one case of a travel nurse handling discharge under pressure. Billing and notification issues also appear, with reports of incorrect insurance billing and difficulty obtaining timely answers. A few reviews go further, flagging concerns about patient hygiene, hydration, and even administrative conduct during complaints, which signals a culture that can undermine confidence when problems arise.
Those pros matter, but they do not fully offset the main drawbacks when considered as a whole. The warmth of the staff, the presence of a engaged DON, and strong rehab services create real value for residents who can tolerate occasional service gaps. When care tasks proceed smoothly, the private rooms and the facility’s upgrade are tangible assets that improve quality of life. However, the recurring references to staffing shortages and communications breakdowns dilute those gains, particularly for residents who require consistent assistance with activities of daily living, timely meals, or vigilant medical oversight. Eastbrook can deliver a comfortable, capable environment, but only with sustained staffing stability and tighter administrative controls.
For families evaluating Charleston options, a rigorous, hands-on approach is essential. Probe staffing patterns by shift, request to see real-time floor coverage, and ask for direct access to the DON and therapy leadership. Review recent incident logs, discharge workflows, and the process for medication management. Test the dining program for consistency and note any hydration or dietary concerns. Have the business office walk through billing and insurance resolutions, and insist on prompt follow-up. If these conversations reveal a predictable, well-coordinated operation, Eastbrook becomes a strong contender; if not, better alternatives in the area will likely offer greater reliability and fewer after-hours surprises.
Bottom line: Eastbrook Center serves a segment of seniors who prize a modern, engaging setting and active rehabilitation, paired with a generally friendly staff. It is less aligned with families seeking unwavering daily dependability, flawless communication, and consistently proactive care management. The decision hinges on tolerance for staffing variability and administrative friction. If reliability is non-negotiable, explore other options first; if a warm, rehab-forward, upgrade-focused environment is paramount and supervision can be sustained, Eastbrook can be a solid fit with clear, negotiated expectations and vigilant oversight.
184 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Yeager (3 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Eastbrook Center in Charleston, WV is a vibrant and welcoming assisted living community that offers a wide range of amenities and care services for its residents. The center provides a comfortable and fully furnished living environment with private bathrooms and cable or satellite TV in each unit.
Residents at Eastbrook Center have access to various recreational facilities, including a fitness room, gaming room, small library, and outdoor space for relaxation. There is also a wellness center available for residents to maintain their physical and mental well-being. Wi-Fi/high-speed internet is provided throughout the community to keep residents connected.
Care services at Eastbrook Center are designed to meet the individual needs of each resident. With a 24-hour call system and supervision, residents can feel safe knowing assistance is readily available when needed. Trained staff members provide daily assistance with activities of daily living, such as bathing, dressing, and transfers. Medication management and diabetic diet accommodations are also provided.
Dining at Eastbrook Center is tailored to accommodate special dietary restrictions to ensure all residents receive nutritious meals that suit their needs. A restaurant-style dining room allows residents to enjoy delicious meals prepared by the community's staff.
With an emphasis on social engagement and well-being, Eastbrook Center offers a variety of activities for its residents. Concierge services are available to assist with planning day trips or accessing nearby amenities such as cafes, parks, pharmacies, restaurants, places of worship, hospitals, and physicians' offices.
Eastbrook Center strives to create an inclusive and nurturing community where seniors can age gracefully while receiving the support they need. Whether it's through planned daily activities or resident-run initiatives, there are ample opportunities for social interaction and meaningful connections within the community. Residents also have access to transportation arrangements for non-medical purposes or doctors' appointments.
Overall, the Eastbrook Center provides a comfortable living environment combined with comprehensive care services that promote independence, wellness, and an active lifestyle for its residents in Charleston, WV.
This part of Charleston, West Virginia offers a convenient and diverse range of amenities for seniors looking to settle in the area. With multiple places of worship within close proximity, individuals can practice their faith with ease. Additionally, there are several reputable physicians and pharmacies nearby, ensuring easy access to healthcare services. The variety of cafes and restaurants provide plenty of dining options for residents, catering to different tastes and preferences. With several hospitals and medical facilities in the vicinity, seniors can feel secure knowing that quality healthcare is readily available. Transportation options such as car rental services and an airport nearby make traveling convenient. Furthermore, the parks in the area offer opportunities for leisurely walks and enjoying nature. Overall, this neighborhood provides a well-rounded environment for seniors seeking a comfortable and accessible living situation in Charleston.
Eastbrook Center is located at 3819 Chesterfield Avenue, Charleston, WV 25304 in Kanawha County, West Virginia
Eastbrook Center on seniors.fyi includes 12 photos including images showing landscaping, dining, interior, lights, healthcare, building, parking, windows, and more.
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