Trucare Inc

Pros

• The staff at Holistic Medical is wonderful and extremely responsive.
• The practitioners listen to patients and help them understand their problems and concerns.
• The team goes above and beyond to help patients meet their health goals.
• The atmosphere is welcoming, open, and inviting, making patients feel supported.
• The staff is friendly, knowledgeable, and attentive to scheduling and access.
• Samantha Burgess is a great, personable provider who really listens.
• Shawn Blankenship and Samantha are amazing providers who address concerns and make patients feel heard.
• The weight loss program is supported by an encouraging, informative team with practical advice.
• The practice offers high-quality medical care in a clean, professional environment.
• Patients frequently report positive experiences and would highly recommend Holistic Medical.
• The team works well together, delivering smooth visits from start to finish.
• The staff treats patients with kindness and respect, creating a positive experience.

Cons

• One reviewer found the class enrollment process very confusing and was surprised by a $400 bill claimed to be included in the class fee.
• Another reviewer criticized the office as green, understaffed, and disorganized, leading to weeks-long delays for prescriptions and referrals.
• A patient reported poor communication, noting no patient portal and slow responses via email or phone.
• A reviewer stated that the front desk and non-clinical staff caused most of the frustration, with 60?70% of interactions not involving the doctor.
• There was a complaint about being charged an FSA card fee that resulted in the card being locked and requiring days to fix.
• A reviewer described difficulty reaching the physician due to phone-line issues and long wait times for callbacks.
• A reviewer said they would not recommend using the office as a PCP because of overall disorganization, despite the provider being personable.

Review

Holistic Medical comes across as a place that many patients want to call their wellness home. Across the board, reviewers repeatedly praise the staff for being kind, professional, and genuinely focused on listening to each person's problems and concerns. The environment is described as welcoming and open, with front-desk and clinical teams making an effort to be accommodating, timely, and thorough. Several people note that the atmosphere feels supportive from the first visit, with many mentioning how the team goes above and beyond to help patients meet their health goals, especially around weight loss and overall wellness.

A large portion of the glowing feedback centers on the people who practice there. Samantha Burgess and Shawn Blankenship are singled out repeatedly as outstanding providers who listen attentively and explain things clearly. Reviewers describe Samantha as personable and attentive, someone who truly hears patients and takes time to go through options. Shawn is praised for his helpful, informative guidance on health, wellness, and lifestyle. Many patients express appreciation for how the clinicians treat them with respect and patience, noting that they feel valued and understood during visits. The team's warmth is often described as consistent from start to finish, with several accounts emphasizing the importance of feeling welcomed and supported during every step of care.

The weight loss program at Holistic Medical emerges as a standout component for many, with reviewers highlighting supportive staff, practical advice, and a friendly, non-judgmental approach. People say they receive clear explanations of options, encouragement, and personalized attention that makes the journey feel doable. The practice is noted for being helpful and communicative about scheduling and logistics, which helps patients stay engaged. Some patients report tangible progress and satisfaction with the care they receive, including mentions of visible results and continued motivation from the staff. The depth of care seems to extend beyond weight loss to overall health coaching and lifestyle recommendations, with patients appreciating the long-term support they find here.

Another recurring theme is the breadth of services and the professional, holistic approach. Several reviewers mention that they came for weight loss or testosterone replacement therapy and discovered that Holistic Medical also provides primary care and broader health services. People express confidence in the doctors and the care team, calling the facility among the most professional and attentive in the area. There's a sense that Holistic Medical is a rare, holistic option in their region, and patients feel reassured by the staff's knowledge and the clean, welcoming environment. The combination of accessible care and a range of offerings seems to contribute to a sense of continuity and trust for many patients.

Not every review is without caveats, however. A few reviewers point to administrative and communication hiccups that can affect the overall experience. One patient describes the front-office and communication as a bottleneck, with delays in prescription refills and referrals, a lack of a patient portal, and insufficient options to contact the office beyond telephone calls. There's also a critique about a particular visit where the staff seemed understaffed and disorganized, leading to billing surprises and questions about what was included in class fees. In one case, a patient mentions a $400 bill that they were told would be included in a class fee, along with what felt like rude email responses when the patient asked for clarification about insurance. Another reviewer notes frustration with a specific assistant and with class scheduling, highlighting that not all interactions with the team are equally smooth. These comments serve as a reminder that, while the care quality and atmosphere are highly valued, administrative processes can significantly color the overall impression for some patients.

Despite the occasional administrative friction, several reviewers share stories of positive problem-solving and accountability from the ownership and leadership. One patient recounts receiving multiple follow-up calls and a sincere apology from the owner for scheduling difficulties, which made a meaningful difference in their willingness to return. The presence of a responsive, patient-centered approach at the leadership level appears to help balance frustrations when the systems behind the scenes fall short. For many, this responsiveness signals a commitment to improvement and patient satisfaction, even when individual experiences vary.

Overall, Holistic Medical earns a strong regard from the majority of reviewers: a place with friendly, professional staff; clinicians who listen and educate; and a comprehensive approach to health that includes weight management, endocrinology, and primary care under one roof. The consistent praise for Samantha, Shawn, and the rest of the team points to a culture of care and attentiveness that resonates with patients. For those seeking a holistic model of medicine, especially with weight loss support and lifestyle guidance, Holistic Medical often stands out as a highly recommended option. Potential patients should also be mindful of the administrative side and prepared to engage in proactive communication to ensure smooth scheduling, billing, and coordination of services.

This part of Charleston, West Virginia is a convenient and bustling area with a variety of amenities nearby. You will find several physicians, pharmacies, hospitals, and cafes within close proximity to each other, making it easy to access healthcare services and enjoy dining out. The presence of multiple places of worship also offers opportunities for spiritual fulfillment. In addition, there are parks such as Haddad Riverfront Park and Kanawha State Forest where you can enjoy outdoor activities and scenic views. The transportation options including car rental services and airports make travel convenient for both yourself and visiting family members. Overall, this area provides a mix of convenience, healthcare resources, dining options, and recreational opportunities for seniors looking to settle down in Charleston.

Physicians

• Lee Ann Skaff (0.1 miles)
• Chesapeake Pediatr (0.5 miles)
• West Virginia Gynecologic Oncology Associates (1 miles)
• Dr Southern's Office (1 miles)
• Chesapeake Medical Center (1.1 miles)
• Charleston Pediatric Group (1.1 miles)
• Thrush Jr, Lawrence Dr - Thrush and Clark Allergists (1.2 miles)

Pharmacies

• Carepoint Partners of WV (0.2 miles)
• BioScrip Infusion Services (0.3 miles)
• Care Point Partners (0.3 miles)
• CVS Pharmacy (0.5 miles)
• CVS Pharmacy (2.9 miles)
• Fruth Pharmacy (3.1 miles)
• Camc Solutions (4.4 miles)

Places of Worship

• St George Orthodox Cathedral (0.3 miles)
• Diocese Mid-Atlant (0.4 miles)
• Village Chapel Presbyterian Church (0.8 miles)
• Mt Olivet Baptist Church (1.6 miles)
• God In Christ Glorious Church (1.8 miles)
• Asbury United Methodist Church (2.4 miles)
• Reynolds Memorial United Methodist Church (5.3 miles)

Restaurants

• Pita Pit (Charleston) (0.4 miles)
• Jimmy John's (0.5 miles)
• Penn Station East Coast Subs (0.7 miles)
• Cracker Barrel (0.9 miles)
• Applebee's (0.9 miles)
• Pizza Hut (0.9 miles)
• Taco Bell (0.9 miles)

Transportation

• Enterprise Rent-A-Car (0.5 miles)
• Executive Air Terminal (3.1 miles)
• Yeager Airport (CRW) (3.5 miles)

Hospitals

• Highland Hospital (0.7 miles)
• CAMC Pharmacy - Memorial Hospital (1.3 miles)
• Camc Memorial Hospital Er (1.4 miles)
• Day Surgery Center (2 miles)
• Select Specialty Hospital (3.1 miles)
• Charleston Area Medical Center (3.1 miles)
• Charleston Surgical Hospital (3.1 miles)

Cafes

• Daily Dose Cafe (0.8 miles)
• Starbucks (1.2 miles)
• Starbucks (4.1 miles)

Parks

• Haddad Riverfront Park (3.7 miles)
• Kanawha State Forest (4.3 miles)