Trucare Inc in Charleston, WV

Seniors.FYI Elite Community Awards

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Pros

• They are very caring and thorough in educating patients.
• They are wonderful here, very helpful, and make patients feel comfortable.
• The staff are wonderful and extremely responsive.
• They provide clean, professional, patient-centered care.
• They deliver a great experience with clear explanations.
• The Holistic team has been nothing short of amazing, excelling in weight loss and primary care.
• They are the best; patients won't receive better care anywhere.
• The staff are friendly, accommodating, and take time to listen to patients' concerns.
• Samantha Burgess is a great provider who listens and offers personable guidance.
• Shawn and Samantha are highly recommended for listening and addressing concerns with personalized care.

Cons

• They couldn’t reach anyone for weeks, were told they’d hear back in a few days, and ultimately decided to move on.
• They were hit with a $400 bill plus rude emails about insurance, and felt the billing and communication were poorly managed.
• They would not recommend using this office as a PCP, citing being understaffed, disorganized, and slow to refill prescriptions or send referrals.
• They criticized the practice for not truly being holistic, calling it “snake oil peddlers” and advising others not to seek care there.
• They described the front desk as unprofessional and unresponsive, with staff not returning calls or clarifying basic information.
• They reported a lack of coordination, including a second appointment where staff had no idea why they were there or what tests were needed.
• They noted that 60-70% of interactions are with non-doctors, which diminished their confidence in the quality of care.

Review

This community is best suited for adults and especially seniors who want a genuinely attentive primary-care partner that treats health as a whole. In Charleston, WV, the strongest signal from the reviews is a patient-centered, holistic approach where providers take time to listen, educate, and tailor plans to individual needs. The best fit is someone who prizes a long-term relationship with clinicians who address mind and body together, including weight-management and lifestyle guidance as part of routine care. The atmosphere emerges as welcoming, professional, and focused on establishing trust over time rather than a series of quick, transactional visits. For seniors seeking stability, clear explanations, and a path that adapts to evolving health concerns, this practice stands out as a compelling option.

Who may want alternatives becomes clear quickly. For families prioritizing flawless administrative efficiency, this practice can test patience, as several reviews report difficulty reaching staff, delayed return calls, and scheduling glitches. Billing questions and unexpected charges appear in multiple accounts, underscoring a real need for upfront cost transparency. Some critiques also challenge whether the offering is truly holistic, suggesting a heavier reliance on medications for weight management rather than a nutritionist-driven approach. If a senior relies on consistent, allergy-free refills, rapid referrals, or a fully streamlined insurance process, it makes sense to compare other local options that foreground admin reliability and concrete cost clarity.

How the key pros offset the main cons is best understood through the patient–provider dynamic. The core strength is the human connection: staff are described as caring, respectful, and thorough in education, with providers who listen first and then craft personalized plans. This creates trust and adherence that can translate into real health improvements, especially for weight-management and chronic-care coordination. Appointments are often cited as easy to book and the care rhythm steady, with timely attention to test results and follow-up. When the clinical relationship is strong, the administrative misfires feel secondary, since the value lies in the day-to-day quality of guidance and the likelihood of sustainable health gains. For those who want a partner who truly partners in health, these clinical attributes can outweigh occasional bureaucratic friction.

Yet the cons are not easily dismissed. The friction points, the inconsistent ability to reach the office, slow or irregular responses to questions, and billing confusion, are real barriers that can erode confidence. Some reviewers describe experiences that feel misaligned with the holistic label, implying a heavier emphasis on pharmacologic weight-management strategies than on nutrition or lifestyle coaching delivered by a dedicated professional. There are reports of challenges around prescription refills, referral processing, and upfront insurance verification, all of which compound stress for seniors managing multiple medications. These shortcomings don’t negate care quality when the clinician team is engaged, but they do constrain the overall value proposition for patients who prize administrative ease and predictable cost.

Practical decision factors favor weighing care quality against administrative predictability. The practice earns a robust overall sentiment, reflected in a strong rating and a pattern of praise for clinicians who listen, explain options, and craft clear plans. The holistic framing resonates with patients seeking integrated health improvements, particularly around weight loss and wellness, supported by a team approach that several patients have followed across locations. However, a notable caution appears in billing experiences and scheduling logistics; one instance of unexpected charges after a program and mixed communications about what was included highlights the need for prospective cost clarity. For families choosing near Charleston, the decision hinges on whether the anticipated health benefits and trusted clinician relationships justify navigating occasional administrative bumps.

Bottom-line guidance: this community represents a solid choice for seniors and adults who want a true patient-centered partner capable of addressing chronic health needs and wellness goals within a holistic frame. The clinicians’ sincerity, listening skills, and commitment to education create a foundation for durable health improvements, especially in weight-management and lifestyle modification. The major trade-off is administrative friction: inconsistent responsiveness, billing ambiguity, and onboarding confusion. If reliability in scheduling and transparency around costs are non-negotiable, it is prudent to compare other local options that emphasize admin efficiency and predictable insurance handling. But for those who can tolerate sporadic administrative hiccups in exchange for a trusted medical relationship, this practice offers a compelling path toward healthier aging and more engaged, informed care planning. In short, cultivate the care relationship, and insist on upfront clarity about costs and insurance before committing.

This part of Charleston, West Virginia is a convenient and bustling area with a variety of amenities nearby. You will find several physicians, pharmacies, hospitals, and cafes within close proximity to each other, making it easy to access healthcare services and enjoy dining out. The presence of multiple places of worship also offers opportunities for spiritual fulfillment. In addition, there are parks such as Haddad Riverfront Park and Kanawha State Forest where you can enjoy outdoor activities and scenic views. The transportation options including car rental services and airports make travel convenient for both yourself and visiting family members. Overall, this area provides a mix of convenience, healthcare resources, dining options, and recreational opportunities for seniors looking to settle down in Charleston.

Physicians

• Lee Ann Skaff (0.1 miles)
• Chesapeake Pediatr (0.5 miles)
• West Virginia Gynecologic Oncology Associates (1 miles)
• Dr Southern's Office (1 miles)
• Chesapeake Medical Center (1.1 miles)
• Charleston Pediatric Group (1.1 miles)
• Thrush Jr, Lawrence Dr - Thrush and Clark Allergists (1.2 miles)

Pharmacies

• Carepoint Partners of WV (0.2 miles)
• BioScrip Infusion Services (0.3 miles)
• Care Point Partners (0.3 miles)
• CVS Pharmacy (0.5 miles)
• CVS Pharmacy (2.9 miles)
• Fruth Pharmacy (3.1 miles)
• Camc Solutions (4.4 miles)

Places of Worship

• St George Orthodox Cathedral (0.3 miles)
• Diocese Mid-Atlant (0.4 miles)
• Village Chapel Presbyterian Church (0.8 miles)
• Mt Olivet Baptist Church (1.6 miles)
• God In Christ Glorious Church (1.8 miles)
• Asbury United Methodist Church (2.4 miles)
• Reynolds Memorial United Methodist Church (5.3 miles)

Restaurants

• Pita Pit (Charleston) (0.4 miles)
• Jimmy John's (0.5 miles)
• Penn Station East Coast Subs (0.7 miles)
• Cracker Barrel (0.9 miles)
• Applebee's (0.9 miles)
• Pizza Hut (0.9 miles)
• Taco Bell (0.9 miles)

Transportation

• Enterprise Rent-A-Car (0.5 miles)
• Executive Air Terminal (3.1 miles)
• Yeager Airport (CRW) (3.5 miles)

Hospitals

• Highland Hospital (0.7 miles)
• CAMC Pharmacy - Memorial Hospital (1.3 miles)
• Camc Memorial Hospital Er (1.4 miles)
• Day Surgery Center (2 miles)
• Select Specialty Hospital (3.1 miles)
• Charleston Area Medical Center (3.1 miles)
• Charleston Surgical Hospital (3.1 miles)

Cafes

• Daily Dose Cafe (0.8 miles)
• Starbucks (1.2 miles)
• Starbucks (4.1 miles)

Parks

• Haddad Riverfront Park (3.7 miles)
• Kanawha State Forest (4.3 miles)