Information last verified:
2200 Highway 80 W, Gladewater, TX 75647
For more information about senior living options: (844) 490-3973
The staff at Truman Smith Center are compassionate, patient, and excellent communicators. Cayla, the clinical liaison, goes above and beyond to ensure the children receive care. The center’s staff are absolutely fantastic to deal with. Truman Smith Children’s Center provides a loving, safe home, and families can rest assured their loved ones are in excellent hands. The care shown to the children is heartwarming, with staff treating each child like their own. The team loves the children like family and helps them reach their full potential. The facility is clean, well organized, and the staff are attentive and friendly. The staff go the extra mile, even during challenging times, to ensure the children are cared for. The center goes all out for holidays and events, making the children feel at home. Cayla communicates clearly and helps families understand every step of the process.
One reviewer described very poor patient care, noting a family member developed severe muscle contractures with no apparent progress from physical therapy and that the patient was dirty and had a strong odor during visits. The facility was described as dirty, with rooms not clean, and staff hard to locate and unresponsive to questions. A reviewer stated they would not recommend the facility, citing dirtiness and concerns about the level of care. The place was described as a last-resort type of facility, and the reviewer said they would not choose it for a family member. Some staff were described as rude and displaying an attitude when tasks needed to be done. Two children reportedly died in March with no monitoring. A reviewer disliked the beds on the floor, finding them uncomfortable.Truman W Smith Children’s Care Center in Gladewater, TX is best suited for families pursuing a pediatric long-term care environment where medically fragile children are treated like family and where compassionate, relationship-driven care drives daily life. This community earns traction with families who value clear, ongoing communication and a strong advocacy presence, most notably through Cayla, the clinical liaison who is repeatedly praised for guiding referrals, coordinating admissions, and translating complex needs into practical plans. The ethos here centers on a home-like culture, with staff who bend toward the personal and relational side of care: holidays celebrated with the children, therapy and dietary teams that tailor routines to each kid, and a sense that the staff will go to considerable lengths to support families. For caregivers who want a hands-on partnership with a team that treats each child as more than a diagnosis, Truman Smith offers a compelling alignment of values and daily practice.
That said, there are clear reasons families may want to consider alternatives. The most important red flags concern day-to-day consistency and safety oversight. A subset of reviews notes dirty rooms and lapses in basic caregiving tasks; families have questioned whether staff have ready access to timely, proactive interventions during emergencies. There are deeply troubling anecdotes about a lack of monitoring and delayed responses in medical events, including reports of severe allergic reactions and other crises needing immediate attention. A few families also describe rude or disengaged staff attitudes, which undermines trust in a setting where vulnerability is constant and close, daily collaboration with caregivers is essential. For families that require hospital-like immediacy, uniformly pristine environments, or near-perfect incident-free records, alternatives with more standardized safety protocols and observable daily oversight may be a better fit.
The strongest positives, the genuine compassion, the proactive clinical liaison work, and the sense that every department collaborates to meet complex medical and social needs, do carry real weight in offsetting many concerns. Several reviews praise staff who love the kids “like their own,” who celebrate milestones, and who communicate in ways that reduce parents’ anxiety during transitions. When Cayla and the intake team are involved, families experience a smooth path from referral to placement, with records requested promptly, assessments conducted on-site, and admissions that feel organized rather than chaotic. The culture of care here is built on steadfast advocacy, multidisciplinary teamwork (nursing, dietary, respiratory, therapy), and an environment where families are welcomed to participate in daily activities and decision-making. In contexts where advocacy and relational trust are the primary motivators for choosing a facility, Truman Smith’s strengths can be decisive.
That advocacy and relationship-driven approach is complemented by an evident commitment to the child’s daily routines and quality of life. Families repeatedly note that the staff go beyond basic care to incorporate individualized therapies, specialized meals, and engaging activities that keep children connected to meaningful experiences. The clinical liaison’s presence, frequently described as patient, knowledgeable, and spiritually grounded, appears to reduce friction, shorten admission timelines, and provide reassurance for families coordinating care across states or long distances. The sense of “family” is reinforced by testimonies from nurses and support staff who express genuine pride in the work and in the children’s progress, along with volunteers who contribute to seasonal events and personal moments that make the center feel like a home away from home. These elements matter when the goal is not only medical stability but a supportive, joyful daily life for children with complex needs.
Nevertheless, the facility should be approached with a clear plan for due diligence on safety, cleanliness, and day-to-day reliability. Prospective families should insist on seeing current care plans, daily staffing rosters, and a transparent overview of therapeutic services and equipment management. Ask to review recent safety and sanitation protocols, incident logs, and any corrective actions taken after reported concerns. Schedule time to observe a shift, meet the clinical team beyond the liaison, and request contact details for multiple families who have recent, direct experience with the center. It is also prudent to verify the facility’s approach to emergency care, identify how quickly a crisis can trigger escalation to higher-level medical oversight, and confirm that discharge planning and home-transition support are robust if placement needs ever shift. There is substantial value here for families who are prepared to partner closely with a deeply caring team; for others, the unevenness in some historical reviews means considering alternatives that deliver more consistent operational rigor.
In the end, Truman W Smith Children’s Care Center delivers a powerful proposition for families seeking a loving, team-based, advocacy-forward environment for a medically fragile child. It rewards those who prioritize relational care, proactive communication, and a partnership with a clinical liaison who can shepherd complex cases through admission and ongoing coordination. It may require accepting that, at times, the environment and care quality can vary, and that some experiences have raised legitimate concerns about cleanliness and urgent responsiveness. For families comfortable with that trade-off and committed to active engagement with the care team, the center offers a compelling path to meaningful daily life and measurable progress for their child. For others, especially those who cannot tolerate potential gaps in basic care or who demand uniform, hospital-grade reliability, exploring alternatives with more standardized safety records and cleaner daily environments is strongly advised. The decision should hinge on matching the family’s risk tolerance, proximity, and willingness to partner with a remarkably devoted, if imperfect, caregiving network.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Gregg County (19 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Truman W Smith Childrens Care Center in Gladewater, TX is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The center provides a warm and inviting environment with fully furnished accommodations that include private bathrooms and cable or satellite TV.
Residents can enjoy the convenience of an on-site beauty salon, where they can receive professional grooming services. The community also offers community operated transportation for easy access to nearby locations, including doctors' appointments, as well as transportation arrangement for non-medical needs.
For those looking to stay connected, the center features a computer center with Wi-Fi/high-speed internet access. There is also a small library for residents to relax and engage in reading. Additionally, the gaming room provides opportunities for socialization and entertainment.
The dining experience at Truman W Smith Childrens Care Center is exceptional, with restaurant-style dining that includes special dietary restrictions. The kitchenette allows residents who prefer cooking their own meals to do so. For added convenience, housekeeping services are provided to maintain a clean and orderly living space.
The center takes pride in its care services, offering 24-hour call system and supervision to ensure the safety of all residents. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. Medication management is provided to ensure proper administration of medications.
Promoting mental wellness is crucial at Truman W Smith Childrens Care Center; therefore, there is a mental wellness program available to support residents' emotional well-being. Fitness programs are offered in the fitness room, along with scheduled daily activities for social engagement and recreation. Planned day trips provide an opportunity for exploration outside the community.
Concierge services are offered to assist residents with any additional needs or requests they may have. Nearby amenities include two pharmacies for convenient medication access, two physicians for medical care needs, seven restaurants for dining options outside the community, one transportation service, and two places of worship for spiritual fulfillment.
Overall, the Truman W Smith Childrens Care Center in Gladewater, TX provides a comfortable and supportive environment where residents can enjoy a variety of amenities and personalized care services tailored to their individual needs.
Truman W Smith Childrens Care Center is located at 2200 Highway 80 W, Gladewater, TX 75647 in Upshur County, Texas
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