Heartis Longview

Pros

• The staff at Heartis Longview is very nice and genuinely cares about the residents living there.
• Residents report that the activities provided are great and help keep them involved.
• The facility is clean, welcoming, and well-maintained, contributing to a pleasant environment.
• Families feel that their loved ones receive a lot of attention and care from the staff.
• Many reviewers have expressed satisfaction with the quality of the food served at the community.
• Heartis Longview offers various activities that cater to different interests, enhancing residents' engagement.
• Overall, many families recommend Heartis Longview as a good place for elderly care based on their positive experiences.

Cons

• The facility has lost staff members, including the chef and housekeeper, leading to concerns about overpricing for care.
• Transportation issues arose when the resident had to be taken to the ER, requiring family members to bring her back since there was no provided transport.
• There are allegations of theft in a resident's room and insufficient patience from aides who are supposed to provide extra care.
• Despite the community being labeled as nice, it has not met expectations, with promises made during interviews not fulfilled.
• Residents experienced challenges with mobility due to ramps without elevators, leading to concerns about accessibility for those needing assistance.
• Concerns have been raised regarding inadequate personal care services, such as infrequent hair washing and toenail clipping for residents.
• Overall management is perceived to have deteriorated over time, impacting the quality of care provided at the facility.

Review

Heartis Longview has garnered a range of sentiments from residents and their families, painting a complex picture of life within this assisted living community. The facility has seen some staffing changes recently, including losing a well-regarded chef and housekeeper but hiring replacements. Many visitors noted that while there are areas that could improve, such as the need for more evening and weekend staff, the overall atmosphere remains positive. Several reviews highlighted that Heartis is still viewed as a commendable place to live for seniors, with many feeling that the staff genuinely cares about the residents' well-being.

One consistent theme across multiple reviews is the quality of care provided to residents. Family members expressed gratitude for the attentive staff who seem invested in creating a warm environment. For instance, one reviewer shared an experience where six staff members promptly attended to their loved one when she fell, emphasizing how each person played a distinct role in providing care. Such accounts suggest that despite challenges like understaffing at times, many feel reassured by the dedication exhibited by staff members during pressing situations.

While many families appreciate the engaging activities offered at Heartis Longview—especially for memory care residents—it’s evident that not all residents choose to participate in these events. Some loved ones reported satisfaction with activities like bingo and cooking lectures but acknowledged that their family members may not actively engage in them. This raises questions about how to further encourage participation among seniors who might benefit from social interaction or stimulating events designed to keep them mentally active.

The cost associated with care at Heartis Longview has emerged as another focal point of discussion. Families frequently mentioned concerns regarding affordability and value for money, citing instances where they felt certain essentials were either inadequately addressed or charged separately without prior clarity on pricing structures. One review pointedly indicated feelings of being misled during initial conversations about what was included in care packages. These financial concerns often compounded worries about whether their relatives were receiving adequate attention and resources to meet their individual needs.

On the flip side, numerous reviewers praised the facility's cleanliness and aesthetic appeal. Visitors described Heartis Longview as beautiful—spotless interiors combined with pleasant communal spaces such as a cozy dining area and serene gardens enhanced its image as an inviting place for seniors. One visitor appreciated specific features like private bathrooms attached to rooms and accessibility gently integrated into common areas; however, some voiced concerns over ramps within the building's layout which could pose challenges for those with mobility issues.

Moreover, while many individuals had positive observations regarding staff interactions—including friendliness and a willingness to help—there were underlying frustrations pertaining to certain incidents involving neglect or inadequate personal care services over time. A long-term resident’s family expressed grave concerns about basic hygiene practices not being met consistently throughout their loved one's stay, significantly impacting their overall impression of care quality at Heartis Longview. As feedback continues to roll in from current and past residents alike, it appears clear: Heartis Longview holds promise but faces notable hurdles in ensuring every resident receives consistent attention tailored to their needs within this evolving landscape of eldercare facilities.

Overall, experiences at Heartis Longview highlight both commendable aspects alongside critical areas requiring focus towards improvement—all centering around enriching adult life later down the line while guaranteeing compassionate treatment essentials remain uncompromised amidst systemic pressures affecting broader senior living industries today.

This part of Longview, Texas offers a convenient and diverse range of amenities for seniors looking to settle in the area. Within close proximity, you'll find various dining options such as The Page Pub & Pizzeria, Shogun of Japan Steakhouse, and Chick-Fil-A. There are also pharmacies like CVS Pharmacy and Walgreens nearby for easy access to medications. Additionally, healthcare services are easily accessible with Bradley Clinic, Azalea Orthopedics, and Longview Regional Medical Center all within a short distance. For leisure activities, residents can enjoy cafes like Coffee Mill or catch a movie at AMC Longview 1 theater. Parks such as Akin Park and Lear Park offer recreational spaces for outdoor activities. Overall, this area provides a well-rounded living environment with a mix of essential services and entertainment options for senior residents.

Restaurants

• The Page Pub & Pizzeria (0.9 miles)
• Shogun of Japan Steakhouse (0.9 miles)
• Burger King (1 miles)
• Chick-Fil-A (1 miles)
• El Sombrero Mexican Restaurant (1.1 miles)
• McDonald's (1.1 miles)
• Magic China (1.1 miles)

Places of Worship

• Longview Christian Church (1 miles)
• St Mary's Catholic Church (1.8 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• Ypvp (1 miles)
• Walgreens (1.1 miles)
• Longview Drugs (1.1 miles)
• Drug Emporium (1.6 miles)
• Gibson Sales (1.6 miles)
• CVS Pharmacy (2.1 miles)

Physicians

• Bradley Clinic (1 miles)
• Azalea Orthopedics (1 miles)
• Mack Andy DDS (1 miles)
• Hospitality Health Er (1.1 miles)
• Hospitality Health Er (1.1 miles)
• Sreeman N Jampana (1.3 miles)
• Longview Eye Associates (1.4 miles)

Hospitals

• Brentwood Outreach Center (1.2 miles)
• Wellness Professionals Advisors (1.4 miles)
• Longview Regional Medical Center (2.1 miles)

Cafes

• Coffee Mill (1.2 miles)
• Starbucks (1.4 miles)
• Nanny Goat's Cafe & Feed Bin (1.4 miles)

Theaters

• AMC Longview 1 (1.5 miles)

Parks

• Akin Park (1.7 miles)
• Lear Park (2.1 miles)