Highland Pines Nursing Home

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Pros

• The physical therapy staff at Highland Pines was supportive and helped the patient recover quickly after hip surgery.
• One reviewer noted that the CNA's at Highland Pines were exceptional and provided excellent care without any issues.
• Another review mentioned that some patients found the rooms clean and acceptable during their stay.
• A family member highlighted that their father enjoyed his time at Highland Pines during rehabilitation, indicating a positive experience with the staff's assistance.
• Overall, there were instances of positive experiences reported by certain patients regarding their interactions with specific staff members.

Cons

• The staff at Highland Pines is unprofessional and does not attend to patients unless complaints are made.
• Patients are often neglected, with inadequate assistance for daily living activities.
• Residents' personal belongings have been stolen, indicating a lack of security.
• The facility fails to implement necessary care plans and safety measures for residents, leading to accidents.
• Patients experience poor hygiene and discomfort due to overflowing briefs and soiled clothes.
• Family members are left feeling helpless and emotional due to the lack of proper care for their loved ones.
• The dining options are subpar, resembling prison food rather than providing nourishing meals.
• Management is deemed ineffective, failing to address the needs of both patients and staff adequately.
• Serious medical conditions may be ignored or mishandled by the nursing staff, risking patient health and safety.

Review

Highland Pines Nursing Home & Rehab has garnered a litany of mixed reviews from patients and their families, showcasing a stark contrast between professional care attempts and glaring deficiencies in service. A strong sentiment among various reviewers is the degree to which patient care falls short of expectations. Many highlight severe issues such as inadequate assistance with activities of daily living (ADLs) and neglectful oversight that raises questions about the facility's commitment to residents' well-being.

A recurrent theme in these reviews is the apparent lack of staff presence and professionalism. One particular reviewer expressed frustration over their sister's experience, emphasizing that despite repeated complaints, timely attention was rarely provided by the nursing staff. This individual recounted how their sister was neglected for days, not receiving basic hygiene services like bathing or assistance with changing clothes. Incidents of negligence were compounded by disturbing accounts of theft within the facility, where personal items such as socks and slippers went missing, creating an atmosphere that felt unsafe and uncaring.

Moreover, several accounts indicate serious safety concerns within Highland Pines. Notably, one reviewer documented a distressing incident involving their sister who fell shortly after her admission due to her call light being tied out of reach—a clear violation of basic care protocols designed to keep residents safe. The absence of supervision at critical moments further exacerbated this situation when she was found on the floor unassisted. The response from staff during these crises created an environment rife with skepticism about the quality of oversight received by each resident.

Patients’ experiences with food service have also contributed to negative perceptions about Highland Pines. A family member lamented that their loved one had been served what they described as subpar meals—one instance involved nothing more than a cold cheese sandwich—a stark comparison to the expected nutritional support for individuals undergoing rehabilitation or recovery. Such dietary inadequacies only heighten concerns regarding overall resident care and dignity within this setting.

In contrast to these predominantly negative reviews, there are instances where patients reported satisfactory experiences at Highland Pines Nursing Home & Rehab. One review highlighted an individual's positive feedback concerning rehabilitation services received following hip surgery; they noted attentive therapy staff who facilitated recovery effectively. However, while a few individuals shared appreciative comments about caring certified nursing assistants (CNAs), they simultaneously criticized management for failing to address systemic problems that hinder patient care across the board.

Ultimately, Highland Pines Nursing Home & Rehab appears ensnared in a web of operational challenges marked by understaffing and inadequate training alongside some commendable personnel efforts at the ground level. Families grappling with decisions about long-term care are advised to conduct comprehensive research rather than relying solely on pleasant surface-level reports from select residents; examination into previous health violations may prove vital in understanding whether or not this facility truly meets essential healthcare standards amid its shortcomings in service delivery.

This part of Longview, Texas offers a convenient location with easy access to a variety of healthcare facilities, including pediatricians, allergy specialists, oncologists, and surgical centers. The area is also home to reputable hospitals such as Good Shepherd Medical Center and Select Specialty Hospital. In terms of amenities, there are several pharmacies nearby for easy access to medications. When it comes to dining options, residents can enjoy a range of restaurants serving diverse cuisines like fast food, seafood, Tex-Mex, and more. For those seeking spiritual fulfillment, there are several places of worship within close proximity. Additionally, the presence of Akin Park provides a peaceful green space for relaxation and outdoor activities.

Physicians

• Longview Pediatrics (0.1 miles)
• East Texas Allergy & Asthma Associates (0.1 miles)
• Texas Oncology-Longview Cancer Center (0.1 miles)
• 1st Choice Pediatrics (0.3 miles)
• Heaton Eye Associates (0.3 miles)
• Ancor Health Center, PA (0.3 miles)
• Physician's Surgery Center of Longview (0.3 miles)

Hospitals

• Good Shepherd Ambulatory Surgical Center (0.5 miles)
• Good Shepherd Medical Center (0.5 miles)
• Good Shepherd (0.6 miles)
• GSMC Labor and Delivery Unit Practice Council (0.6 miles)
• Select Specialty Hospital (0.6 miles)
• Shepherd Good Hospital (0.6 miles)
• CHRISTUS Good Shepherd Medical Center (0.6 miles)

Pharmacies

• Super 1 Foods (0.6 miles)
• Walgreens (0.6 miles)
• CVS Pharmacy (0.8 miles)
• QVL Phamacy Holdings (2.1 miles)
• Med-Shop Total Care Pharmacy (2.1 miles)

Restaurants

• McDonald's (0.7 miles)
• Fisherman's Market & Restaurant (0.7 miles)
• Hot Dog Express (0.8 miles)
• Taco Bell (0.9 miles)
• Posados Cafe (0.9 miles)
• Electric Cowboy (1 miles)
• Cotton Patch Cafe (1.1 miles)

Cafes

• Nanny Goat's Cafe & Feed Bin (0.8 miles)
• Silver Grizzly Espresso (1.2 miles)

Places of Worship

• First United Methodist Church (0.9 miles)
• Longview Christian Church (1.7 miles)
• St Mary's Catholic Church (1.8 miles)
• Mobberly Baptist Church (2.1 miles)

Parks

• Akin Park (1.1 miles)