Highland Pines Nursing Home

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Highland Pines Nursing Home

1100 North 4Th Street, Longview, TX 75601

For more information about senior living options: (844) 490-3973

2.7 from 7 reviews
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Skilled Nursing Facility

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Overall Review

Pros

  • pro The physical therapy staff at Highland Pines was supportive and helped the patient recover quickly after hip surgery.
  • pro One reviewer noted that the CNA's at Highland Pines were exceptional and provided excellent care without any issues.
  • pro Another review mentioned that some patients found the rooms clean and acceptable during their stay.
  • pro A family member highlighted that their father enjoyed his time at Highland Pines during rehabilitation, indicating a positive experience with the staff's assistance.
  • pro Overall, there were instances of positive experiences reported by certain patients regarding their interactions with specific staff members.

Cons

  • pro The staff at Highland Pines is unprofessional and does not attend to patients unless complaints are made.
  • pro Patients are often neglected, with inadequate assistance for daily living activities.
  • pro Residents' personal belongings have been stolen, indicating a lack of security.
  • pro The facility fails to implement necessary care plans and safety measures for residents, leading to accidents.
  • pro Patients experience poor hygiene and discomfort due to overflowing briefs and soiled clothes.
  • pro Family members are left feeling helpless and emotional due to the lack of proper care for their loved ones.
  • pro The dining options are subpar, resembling prison food rather than providing nourishing meals.
  • pro Management is deemed ineffective, failing to address the needs of both patients and staff adequately.
  • pro Serious medical conditions may be ignored or mishandled by the nursing staff, risking patient health and safety.

Review

Highland Pines Nursing Home & Rehab has garnered a litany of mixed reviews from patients and their families, showcasing a stark contrast between professional care attempts and glaring deficiencies in service. A strong sentiment among various reviewers is the degree to which patient care falls short of expectations. Many highlight severe issues such as inadequate assistance with activities of daily living (ADLs) and neglectful oversight that raises questions about the facility's commitment to residents' well-being.

A recurrent theme in these reviews is the apparent lack of staff presence and professionalism. One particular reviewer expressed frustration over their sister's experience, emphasizing that despite repeated complaints, timely attention was rarely provided by the nursing staff. This individual recounted how their sister was neglected for days, not receiving basic hygiene services like bathing or assistance with changing clothes. Incidents of negligence were compounded by disturbing accounts of theft within the facility, where personal items such as socks and slippers went missing, creating an atmosphere that felt unsafe and uncaring.

Moreover, several accounts indicate serious safety concerns within Highland Pines. Notably, one reviewer documented a distressing incident involving their sister who fell shortly after her admission due to her call light being tied out of reach—a clear violation of basic care protocols designed to keep residents safe. The absence of supervision at critical moments further exacerbated this situation when she was found on the floor unassisted. The response from staff during these crises created an environment rife with skepticism about the quality of oversight received by each resident.

Patients’ experiences with food service have also contributed to negative perceptions about Highland Pines. A family member lamented that their loved one had been served what they described as subpar meals—one instance involved nothing more than a cold cheese sandwich—a stark comparison to the expected nutritional support for individuals undergoing rehabilitation or recovery. Such dietary inadequacies only heighten concerns regarding overall resident care and dignity within this setting.

In contrast to these predominantly negative reviews, there are instances where patients reported satisfactory experiences at Highland Pines Nursing Home & Rehab. One review highlighted an individual's positive feedback concerning rehabilitation services received following hip surgery; they noted attentive therapy staff who facilitated recovery effectively. However, while a few individuals shared appreciative comments about caring certified nursing assistants (CNAs), they simultaneously criticized management for failing to address systemic problems that hinder patient care across the board.

Ultimately, Highland Pines Nursing Home & Rehab appears ensnared in a web of operational challenges marked by understaffing and inadequate training alongside some commendable personnel efforts at the ground level. Families grappling with decisions about long-term care are advised to conduct comprehensive research rather than relying solely on pleasant surface-level reports from select residents; examination into previous health violations may prove vital in understanding whether or not this facility truly meets essential healthcare standards amid its shortcomings in service delivery.

Features

Housing

  • 137 resident community capacity 137 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet Wi-Fi/high-speed internet

Transportation

  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Description

Highland Pines Nursing Home in Longview, TX offers a comprehensive range of amenities and care services to ensure that residents have a comfortable and fulfilling living experience. The community boasts numerous amenities to cater to the diverse needs and preferences of its residents.

The beauty salon allows residents to pamper themselves and maintain their desired appearance, while the cable or satellite TV ensures they can enjoy their favorite shows and stay entertained. Community-operated transportation is available for residents who require assistance in getting around, whether it's for errands or social outings. The computer center enables residents to stay connected with loved ones or indulge in personal interests online.

Meals are served in the dining room, providing restaurant-style dining experiences that cater to individual dietary restrictions. Additionally, residents have access to a kitchenette if they prefer cooking their own meals. Housekeeping services ensure that living spaces are kept tidy and comfortable.

For recreation, the community offers a fitness room and gaming room for physical activities and mental stimulation. Residents can also enjoy outdoor spaces such as gardens, where they can relax and appreciate nature. The small library provides a quiet space for reading and intellectual pursuits.

Other amenities include telephone access, transportation arrangements for non-medical purposes, move-in coordination services, Wi-Fi/high-speed internet connectivity, and a wellness center that promotes overall health.

In terms of care services, Highland Pines Nursing Home offers 24-hour call systems and supervision to ensure the safety of residents at all times. Assistance with daily activities such as bathing, dressing, and transfers is provided as needed. Medication management is also available to ensure proper administration of medications.

The community emphasizes mental wellness through dedicated programs aimed at supporting residents' emotional well-being. Special dietary restrictions are accommodated to meet individual health needs.

Residents are offered various opportunities for engagement through concierge services, fitness programs, planned day trips, resident-run activities, and scheduled daily activities. This fosters a sense of community and provides avenues for socialization and personal growth.

Highland Pines Nursing Home is conveniently located near cafes, parks, pharmacies, physicians, restaurants, places of worship, and hospitals. This ensures that residents have easy access to essential services and recreational options within their local area.

Nearby Places of Interest

This part of Longview, Texas offers a convenient location with easy access to a variety of healthcare facilities, including pediatricians, allergy specialists, oncologists, and surgical centers. The area is also home to reputable hospitals such as Good Shepherd Medical Center and Select Specialty Hospital. In terms of amenities, there are several pharmacies nearby for easy access to medications. When it comes to dining options, residents can enjoy a range of restaurants serving diverse cuisines like fast food, seafood, Tex-Mex, and more. For those seeking spiritual fulfillment, there are several places of worship within close proximity. Additionally, the presence of Akin Park provides a peaceful green space for relaxation and outdoor activities.

Physicians

  • Longview Pediatrics (0.1 miles)
  • East Texas Allergy & Asthma Associates (0.1 miles)
  • Texas Oncology-Longview Cancer Center (0.1 miles)
  • 1st Choice Pediatrics (0.3 miles)
  • Heaton Eye Associates (0.3 miles)
  • Ancor Health Center, PA (0.3 miles)
  • Physician's Surgery Center of Longview (0.3 miles)

Hospitals

  • Good Shepherd Ambulatory Surgical Center (0.5 miles)
  • Good Shepherd Medical Center (0.5 miles)
  • Good Shepherd (0.6 miles)
  • GSMC Labor and Delivery Unit Practice Council (0.6 miles)
  • Select Specialty Hospital (0.6 miles)
  • Shepherd Good Hospital (0.6 miles)
  • CHRISTUS Good Shepherd Medical Center (0.6 miles)

Pharmacies

  • Super 1 Foods (0.6 miles)
  • Walgreens (0.6 miles)
  • CVS Pharmacy (0.8 miles)
  • QVL Phamacy Holdings (2.1 miles)
  • Med-Shop Total Care Pharmacy (2.1 miles)

Restaurants

  • McDonald's (0.7 miles)
  • Fisherman's Market & Restaurant (0.7 miles)
  • Hot Dog Express (0.8 miles)
  • Taco Bell (0.9 miles)
  • Posados Cafe (0.9 miles)
  • Electric Cowboy (1 miles)
  • Cotton Patch Cafe (1.1 miles)

Cafes

  • Nanny Goat's Cafe & Feed Bin (0.8 miles)
  • Silver Grizzly Espresso (1.2 miles)

Places of Worship

  • First United Methodist Church (0.9 miles)
  • Longview Christian Church (1.7 miles)
  • St Mary's Catholic Church (1.8 miles)
  • Mobberly Baptist Church (2.1 miles)

Parks

  • Akin Park (1.1 miles)

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