Highland Pines Nursing Home
Save1100 North 4Th Street, Longview, TX 75601
For more information about senior living options: (844) 490-3973
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Highland Pines Nursing Home & Rehab has garnered a litany of mixed reviews from patients and their families, showcasing a stark contrast between professional care attempts and glaring deficiencies in service. A strong sentiment among various reviewers is the degree to which patient care falls short of expectations. Many highlight severe issues such as inadequate assistance with activities of daily living (ADLs) and neglectful oversight that raises questions about the facility's commitment to residents' well-being.
A recurrent theme in these reviews is the apparent lack of staff presence and professionalism. One particular reviewer expressed frustration over their sister's experience, emphasizing that despite repeated complaints, timely attention was rarely provided by the nursing staff. This individual recounted how their sister was neglected for days, not receiving basic hygiene services like bathing or assistance with changing clothes. Incidents of negligence were compounded by disturbing accounts of theft within the facility, where personal items such as socks and slippers went missing, creating an atmosphere that felt unsafe and uncaring.
Moreover, several accounts indicate serious safety concerns within Highland Pines. Notably, one reviewer documented a distressing incident involving their sister who fell shortly after her admission due to her call light being tied out of reach—a clear violation of basic care protocols designed to keep residents safe. The absence of supervision at critical moments further exacerbated this situation when she was found on the floor unassisted. The response from staff during these crises created an environment rife with skepticism about the quality of oversight received by each resident.
Patients’ experiences with food service have also contributed to negative perceptions about Highland Pines. A family member lamented that their loved one had been served what they described as subpar meals—one instance involved nothing more than a cold cheese sandwich—a stark comparison to the expected nutritional support for individuals undergoing rehabilitation or recovery. Such dietary inadequacies only heighten concerns regarding overall resident care and dignity within this setting.
In contrast to these predominantly negative reviews, there are instances where patients reported satisfactory experiences at Highland Pines Nursing Home & Rehab. One review highlighted an individual's positive feedback concerning rehabilitation services received following hip surgery; they noted attentive therapy staff who facilitated recovery effectively. However, while a few individuals shared appreciative comments about caring certified nursing assistants (CNAs), they simultaneously criticized management for failing to address systemic problems that hinder patient care across the board.
Ultimately, Highland Pines Nursing Home & Rehab appears ensnared in a web of operational challenges marked by understaffing and inadequate training alongside some commendable personnel efforts at the ground level. Families grappling with decisions about long-term care are advised to conduct comprehensive research rather than relying solely on pleasant surface-level reports from select residents; examination into previous health violations may prove vital in understanding whether or not this facility truly meets essential healthcare standards amid its shortcomings in service delivery.
Highland Pines Nursing Home in Longview, TX offers a comprehensive range of amenities and care services to ensure that residents have a comfortable and fulfilling living experience. The community boasts numerous amenities to cater to the diverse needs and preferences of its residents.
The beauty salon allows residents to pamper themselves and maintain their desired appearance, while the cable or satellite TV ensures they can enjoy their favorite shows and stay entertained. Community-operated transportation is available for residents who require assistance in getting around, whether it's for errands or social outings. The computer center enables residents to stay connected with loved ones or indulge in personal interests online.
Meals are served in the dining room, providing restaurant-style dining experiences that cater to individual dietary restrictions. Additionally, residents have access to a kitchenette if they prefer cooking their own meals. Housekeeping services ensure that living spaces are kept tidy and comfortable.
For recreation, the community offers a fitness room and gaming room for physical activities and mental stimulation. Residents can also enjoy outdoor spaces such as gardens, where they can relax and appreciate nature. The small library provides a quiet space for reading and intellectual pursuits.
Other amenities include telephone access, transportation arrangements for non-medical purposes, move-in coordination services, Wi-Fi/high-speed internet connectivity, and a wellness center that promotes overall health.
In terms of care services, Highland Pines Nursing Home offers 24-hour call systems and supervision to ensure the safety of residents at all times. Assistance with daily activities such as bathing, dressing, and transfers is provided as needed. Medication management is also available to ensure proper administration of medications.
The community emphasizes mental wellness through dedicated programs aimed at supporting residents' emotional well-being. Special dietary restrictions are accommodated to meet individual health needs.
Residents are offered various opportunities for engagement through concierge services, fitness programs, planned day trips, resident-run activities, and scheduled daily activities. This fosters a sense of community and provides avenues for socialization and personal growth.
Highland Pines Nursing Home is conveniently located near cafes, parks, pharmacies, physicians, restaurants, places of worship, and hospitals. This ensures that residents have easy access to essential services and recreational options within their local area.
This part of Longview, Texas offers a convenient location with easy access to a variety of healthcare facilities, including pediatricians, allergy specialists, oncologists, and surgical centers. The area is also home to reputable hospitals such as Good Shepherd Medical Center and Select Specialty Hospital. In terms of amenities, there are several pharmacies nearby for easy access to medications. When it comes to dining options, residents can enjoy a range of restaurants serving diverse cuisines like fast food, seafood, Tex-Mex, and more. For those seeking spiritual fulfillment, there are several places of worship within close proximity. Additionally, the presence of Akin Park provides a peaceful green space for relaxation and outdoor activities.
Highland Pines Nursing Home is located at 1100 North 4Th Street, Longview, TX 75601 in Harrison County, Texas
Highland Pines Nursing Home on seniors.fyi includes 6 photos including images showing landscaping, nature, interior, dining, outdoors, grass, outdoor, decor, and more.
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