Pine Tree Home Health Care

Pros

• Pine Tree Lodge Nursing Center in Longview, Texas is an OUTSTANDING FACILITY!
• The facility is always clean and does not smell like urine like most nursing homes do.
• The residents are the best!
• The social worker is a sweetheart.
• Great establishment for elderly family members.
• Great Facility!
• This facility has made great strides in ensuring that your family member has a smooth, easy transition into long term care.
• Best Facility in Longview, when it comes to patient care!

Cons

• The communication with the facility is described as horrible, with messages left unanswered and unclear documentation.
• Natalie is described as a nightmare to work with and untrustworthy, refusing to provide the mother's medical records.
• The staff are said to care more about money than the well-being of patients.
• A resident reportedly contracted MRSA after a short stay and did not receive timely care or cleaning.
• There are claims of neglect, such as residents not being bathed and medications not being managed properly.
• A nurse practitioner allegedly failed to diagnose a mouth mass for over 60 days, leading to a cancer diagnosis, and a complaint was filed with authorities resulting in a quality-of-care citation.

Review

Pine Tree Lodge Nursing Center in Longview, Texas presents a stark mix of experiences as described by a family member navigating the difficult process of transferring a loved one, managing care, and weighing day-to-day interactions with the staff. On one hand, there is a clear sense of frustration with the way communications are handled and the perceived priorities of the facility. The writer's primary grievance centers on the social worker Steve and a staff member named Natalie, whose handling of paperwork and medical records, or lack thereof, has left the family feeling unheard and distrustful. Messages have gone unanswered, and even after submitting all requested documents, the family worries that their attempts to reach the right person or to document what they've said aren't being recorded. The line between patient care and administrative friction feels blurry, and the overall sentiment is that the facility can appear more focused on administrative processes than on the well-being of the residents.

The complaint is sharpened by a specific confrontation with Natalie, described as untrustworthy by the reviewer. The accusation centers on an inability to access the family's paperwork and a refusal to release medical records to a new facility. The reviewer casts doubt on the integrity of the process and accuses the staff of prioritizing money over patient welfare. This thread - unresponsive communication, opaque paperwork, and selective sharing of medical information - feeds a broader sense of disillusionment with how the facility is run, at least in the reviewer's experience.

Yet the narrative is not wholly pessimistic. There are abundant affirmations about the people who work at the center. Several reviewers describe "Awesome Staff" and "Best East Texas Residents," and there are repeated mentions of compassionate caregivers and a supportive patient community. In particular, the social work team is sometimes praised, labeled as "a sweetheart," and one admission ally, Nikki, is singled out for making the admission process easier during a very stressful period. The recurring thread here is that, while the facility has its issues, many staff members and residents are highly regarded for their warmth, professionalism, and everyday kindness.

Where the sentiments diverge most dramatically is in the patient-care episodes surrounding concrete medical events and transitions. A 5-day respite stay is described as a problematic stint: the resident was seen as oriented and not elderly, yet the reviewer observed multiple lapses in care, including delays with pain and anxiety medications, and call lights left on too long. The reviewer ultimately removed the mother from the facility two days early, after noticing ongoing issues with medications and a troubling sequence of events that culminated in the mother contracting COVID after discharge. These details paint a picture of a system that can support high-quality care in some hands and fail to deliver in others, especially during transitions or when monitoring medications and patient safety.

In other parts of the collection, there are stories of successful experiences that reinforce the facility's positive reputation in certain contexts. Several reviews express real confidence in the facility's ability to care for elderly family members, with sentiments like the facility being "outstanding" and residents "well taken care of." People recount improvements and a positive culture - cleanliness, a home-like atmosphere, and a sense that staff genuinely want to help families navigate challenging situations. The therapy team is highlighted for keeping families informed, and some families recount that staff members went above and beyond to ease the emotional burden of care transitions. The experiences of admission and ongoing care with staff such as Nikki contribute to a more hopeful narrative about Pine Tree Lodge.

On the harsher side of the testimony, some reviews are blunt about shortcomings in daily operations and the potential for neglect. One account describes a staff pattern where personal baths and consistent attention to care were lacking, and another suggests that certain positive reviews come from staff members themselves, implying a conflict of interest or bias in the online feedback. The broader concern includes calls for better staffing ratios - one reviewer imagines a scenario with one RN, a couple of LPNs, and a handful of nursing assistants for more than 40 patients, signaling overwork and limited time for individualized attention. Such anecdotes underscore a fear that critical routines - bathing, timely medication administration, and responsive assistance - may be inconsistent.

There is also a candid confrontation with the larger systemic context in which Pine Tree Lodge operates. Several comments urge prospective families to consider more than surface impressions: look beyond pictures and activities to the numbers reported by Medicare or other oversight bodies. Corroborating voices reference serious regulatory issues, including a significant citation from the Health and Human Services department for "Quality of Care" in the past, underscoring that no facility - no matter how well-regarded - should be assumed free from oversight gaps or failures. The cautionary tone is clear: do your homework, verify records, and evaluate facilities by data, not only by testimonials.

In the end, the collection of statements creates a composite portrait of Pine Tree Lodge that encompasses both praise and warning. Some families celebrate the facility for its clean environment, compassionate staff, and the tangible progress they've witnessed during transitions and ongoing care. Others recount harrowing experiences of medication mismanagement, delayed responses to urgent needs, and the emotional toll of navigating administrative barriers at a time when a loved one requires steady support. The writings converge on the insight that experiences at this facility are not monolithic; they depend heavily on specific staff, particular shifts, and the success of individual care plans. For anyone considering Pine Tree Lodge, the takeaway is to approach with diligence: verify communications, seek out multiple staff perspectives, and weigh the non-negotiables - timely medications, responsive care, infection control, and transparent documentation - alongside moments of genuine care and support from the facility's teams.

Restaurants

• Fisherman's Market & Restaurant (0.4 miles)
• Electric Cowboy (0.5 miles)
• Cotton Patch Cafe (0.6 miles)
• Hot Dog Express (0.6 miles)
• Taco Bell (0.6 miles)
• Sumo Japanese Grill & Sushi Bar (0.6 miles)
• McDonald's (0.7 miles)

Physicians

• Longview Pediatrics (0.4 miles)
• East Texas Allergy & Asthma Associates (0.4 miles)
• 1st Choice Pediatrics (0.5 miles)
• Heaton Eye Associates (0.5 miles)
• Ancor Health Center, PA (0.5 miles)
• Texas Oncology-Longview Cancer Center (0.5 miles)
• Fite Laura Dr Wallis Dermatology Associates Longview (0.6 miles)

Cafes

• Nanny Goat's Cafe & Feed Bin (0.5 miles)
• Silver Grizzly Espresso (1 miles)

Pharmacies

• CVS Pharmacy (0.5 miles)
• Walgreens (0.6 miles)
• Super 1 Foods (1 miles)
• QVL Phamacy Holdings (2.2 miles)

Hospitals

• Good Shepherd (0.7 miles)
• Good Shepherd Ambulatory Surgical Center (0.7 miles)
• GSMC Labor and Delivery Unit Practice Council (0.7 miles)
• Select Specialty Hospital (0.7 miles)
• Shepherd Good Hospital (0.7 miles)
• CHRISTUS Good Shepherd Medical Center (0.7 miles)
• Good Shepherd Medical Center (0.8 miles)

Places of Worship

• First United Methodist Church (0.8 miles)
• Longview Christian Church (1.4 miles)
• St Mary's Catholic Church (1.8 miles)

Parks

• Akin Park (1.1 miles)

Theaters

• AMC Longview 1 (2.1 miles)