Pine Tree Home Health Care in Longview, TX

Pros

• Most of the staff here are caring and compassionate.
• The residents are the best.
• The staff is awesome.
• The facility is the best in Longview for patient care.
• It is a great establishment for elderly family members.
• Pine Tree Lodge Nursing Center in Longview, Texas is an outstanding facility.
• Residents are well taken care of.
• The facility is clean and does not smell like urine.
• The therapy team helps residents recover after surgery.
• The nurses and direct care staff are wonderful.
• The staff at Pine Tree Lodge is extremely dedicated, caring, and professional.
• Pine Tree Lodge is one of the best facilities in Longview.

Cons

• Natalie is a nightmare to work with and is completely untrustworthy, claiming she was not able to "see the paper work" she sent in, and she refused to give the new facility my mom's medical records.
• These people do not care about the well being of their patients; they care about money.
• The communication is horrible.
• Absolutely the worst nursing home.
• The office staff are manipulating and will not help you with anything unless beneficial for themself.
• Horrible administration, refuses to return phone calls; caught lying about availability of Medicaid eligible beds.
• It's very apparent that most of these reviews are from employees, which is very misleading.
• There are definitely better nursing homes.

Review

This community is best suited for families who prioritize a warm, home-like atmosphere and consistently caring direct care, especially when a loved one has moderate long-term needs and responds well to responsive, personable staff. The strongest, most dependable signal across reviews is the bedside compassion and personal attention residents receive from many caregivers. When the family can actively participate, monitor med administration, and stay on top of paperwork, Pine Tree can feel like a supportive, intimate setting rather than a distant institution.

Those weighing alternatives should consider options for anyone whose priority is flawless administrative reliability and transparent, consistently timely communication. A recurring caution in the feedback is about administrative responsiveness: unanswered messages, contested documentation, and difficulties sharing medical records with other facilities. For families with highly complex medical regimens, or for those who cannot devote considerable time to advocacy and follow-up, a facility with a more seamless administrative track record may be a safer default.

The key pros - genuine staff care, a clean, homelike environment, and effective rehabilitation support - often offset the stated cons when families are prepared to navigate the less predictable administrative side. Compassionate nurses, aides, and therapy teams are repeatedly praised for their dedication and continuity of care. When administration aligns and families receive clear updates, transitions into long-term care or rehab feel smoother. In short, the heart of Pine Tree's value lies in people who treat residents like family, and in a facility atmosphere that supports recovery and comfort.

On the positive side, numerous reviewers highlight notable strengths: the staff's willingness to go the extra mile, the perception of a well-maintained, tidy campus, and productive therapy experiences that help residents regain or maintain function. Several families reference easy admission experiences, consistent therapy progress reports, and staff who demonstrate genuine concern for well-being. The environment is frequently described as clean and home-like, with therapy and nursing care presented as reliable when administrative friction is minimal. For families who prize a welcoming milieu and clear, ongoing therapy communication, Pine Tree delivers.

Against the backdrop of praise, the most conspicuous drawbacks cluster around administration and everyday operations. Reports surface about missed calls, delayed medication adjustments, and difficulties with record sharing between facilities. Some families allege unresponsiveness from a social worker or front-office staff, with concerns that paperwork and communications do not get documented or acted upon promptly. These consistency gaps can create real stress for families weighing next steps and for residents whose needs hinge on timely interventions, even if the clinical care and environment remain solid.

Decision-making should balance the evident caregiving strengths with the administrative realities. For families who can engage consistently with front-line staff, ask pointed questions, and scrutinize the care plan and med-pass routines, Pine Tree can be a strong match - especially when therapy teams, nursing staff, and housekeeping deliver dependable, person-centered care. However, for those who cannot or prefer not to advocate aggressively, or for loved ones requiring precise, transparent administration, exploring alternatives with stronger documented reliability or more streamlined communication channels may reduce risk. Before choosing, conduct a thorough tour, probe the social work and admissions processes, and request recent state or Medicare survey results to triangulate the most trustworthy picture.

Restaurants

• Fisherman's Market & Restaurant (0.4 miles)
• Electric Cowboy (0.5 miles)
• Cotton Patch Cafe (0.6 miles)
• Hot Dog Express (0.6 miles)
• Taco Bell (0.6 miles)
• Sumo Japanese Grill & Sushi Bar (0.6 miles)
• McDonald's (0.7 miles)

Physicians

• Longview Pediatrics (0.4 miles)
• East Texas Allergy & Asthma Associates (0.4 miles)
• 1st Choice Pediatrics (0.5 miles)
• Heaton Eye Associates (0.5 miles)
• Ancor Health Center, PA (0.5 miles)
• Texas Oncology-Longview Cancer Center (0.5 miles)
• Fite Laura Dr Wallis Dermatology Associates Longview (0.6 miles)

Cafes

• Nanny Goat's Cafe & Feed Bin (0.5 miles)
• Silver Grizzly Espresso (1 miles)

Pharmacies

• CVS Pharmacy (0.5 miles)
• Walgreens (0.6 miles)
• Super 1 Foods (1 miles)
• QVL Phamacy Holdings (2.2 miles)

Hospitals

• Good Shepherd (0.7 miles)
• Good Shepherd Ambulatory Surgical Center (0.7 miles)
• GSMC Labor and Delivery Unit Practice Council (0.7 miles)
• Select Specialty Hospital (0.7 miles)
• Shepherd Good Hospital (0.7 miles)
• CHRISTUS Good Shepherd Medical Center (0.7 miles)
• Good Shepherd Medical Center (0.8 miles)

Places of Worship

• First United Methodist Church (0.8 miles)
• Longview Christian Church (1.4 miles)
• St Mary's Catholic Church (1.8 miles)

Parks

• Akin Park (1.1 miles)

Theaters

• AMC Longview 1 (2.1 miles)