Heritage At Longview Healthcare Center
Save112 Ruthlynn Drive, Longview, TX 75605
For more information about senior living options: (844) 490-3973
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Heritage is a great facility with staff that are great and work as a team. The staff at Heritage are long-tenured and have kind hearts for their patients. People would recommend Heritage to anyone looking for a great place for their loved one. The care at Heritage is wonderful, with home-style cooking and a clean, friendly environment. The rehab gym at Heritage is impressive and well-equipped. Barbie is described as the sweetest little lady who is never too busy to help. Heritage is a very nice place for loved ones; it offers private rooms and a large rehab gym. The front desk staff at Heritage are sweet and helpful.
Family member literally has bed sores from not be taken care of or cleaned. She was left in her room to die until we caught it. Gapping holes in their body. Flesh rotten. Horrible place. This place should be shut down by the state. No nurses at the nursing station. Some of the workers do not have patience.Heritage paints a picture of a place where family feels at home and the staff work together like a close-knit team. Across many reflections, the overarching sentiment is that the facility is a place that people would recommend to others who are seeking care for their loved ones. Several reviewers describe Heritage as a "great" facility with a sense that the staff genuinely cares and collaborates to support residents and their families. The sense of community and continuity stands out, with comments about the staff feeling like part of a family rather than just caregivers.
On the positive side, several reviewers highlight long-tenured staff who bring stability and warmth to the care experience. These accounts emphasize nurses and CNAs who have been there for years, described as having kind hearts and a real commitment to their patients. One reviewer notes that the care was excellent for their mother, complemented by home-style cooking that felt comforting and familiar. The facility is repeatedly portrayed as clean and welcoming, reinforcing the idea that Heritage provides a pleasant environment for residents.
There are, however, several strong cautions that temper the otherwise favorable impressions. A particularly troubling account dated October 6, 2024, describes a distressing incident where a diaper change was promised at 5:00 pm but never delivered by 7:39 pm, leaving the reviewer in significant discomfort and expressing a sense of being abandoned and unsafe. This single experience is described as unacceptable and has left the reviewer unable to know what to do in response. It stands out as a jarring counterpoint to the otherwise positive notes about care and teamwork.
The rehabilitation experience at Heritage appears to be mixed. One reviewer who spent several weeks there says the rehab was poor, suggesting that one-on-one rehab at home could be more effective. Yet this same reviewer softened the judgment somewhat by noting that the food was yummy and reminded them of home-cooked meals from family; they also praise the nursing and CNAs and single out Barbie as a particularly sweet and helpful staff member who was never too busy to assist with whatever was needed. The contrast between the quality of rehab and the warmth of some caregivers illustrates a nuanced picture: compassionate, capable staff can coexist with limitations in therapeutic programming.
There are even more alarming cautions from other reviewers. A strongly negative post claims a family member developed bed sores, alleged to have resulted from neglect and lack of cleaning. The reviewer goes so far as to describe gaping wounds and flesh that "rotted," suggesting that the patient was left to deteriorate in their room until intervention occurred. This account, while one person's experience, is intense and extreme in its language, and it clearly colors the perception of Heritage for readers who encounter it. Alongside this, another reviewer accuses the staff of rudeness and criticizes the lack of meal variety and options, noting that meals were served without alternatives unless someone intervened, and even questioning whether meal tickets were ever provided for residents to indicate their preferences. The sentiment escalates to a call for state action and closure, indicating a belief that the facility is not meeting basic standards.
Amid the array of experiences, there are still recognitions of positive elements and improvements. One review describes a "mix" of experiences, noting under-staffing but acknowledging that the facility did take care of their loved one. They point out practical concerns like a lack of nurses at the nursing station and occasional impatience among some workers, yet they still see value in the staff's efforts. In another perspective, a reviewer who initially gave Heritage a poor rating later raised it after nearly four months, acknowledging that improvement had occurred and that staff - even if care quality could be uneven - were willing to work with families when financial arrangements needed to be addressed. This person's rating shift from two stars to three stars signals that experiences can evolve over time and with ongoing engagement.
Visitation experiences also offer a more hopeful note. A reviewer who visited Heritage recently described the environment as exceptionally clean, with friendly front-desk staff and an impressive rehab gym. The reviewer even notes having the business development staff member's number in their phone, suggesting a level of accessibility and ongoing communication that felt reassuring. A tour-focused comment additionally highlights private rooms and a large rehab gym, painting Heritage as a facility with strong physical amenities that support rehabilitation goals.
Taken together, the reviews present a complex portrait of Heritage. Many speak to a setting where families feel supported by caring, long-tenured staff and where meals and cleanliness contribute to a pleasant atmosphere. Yet there are equally loud and serious concerns about neglect, delays in basic care, rude or under-resourced staffing, limited meal options, and, in some cases, severe outcomes for residents. The spectrum of experiences - from warm, home-like care and delicious food to 911-style warnings about bed sores and unattended needs - suggests a facility that can be highly variable in quality. For families seeking care for a loved one, Heritage appears to offer strengths in staff dedication and facility amenities while also presenting significant potential risks that would warrant careful, direct conversations with administration, on-site observations, and, when possible, speaking with current residents and their families to gauge how consistent the care and responsiveness could be over time.
140 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Gregg County (10 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heritage At Longview Healthcare Center is an assisted living community located in Longview, TX. This community offers a wide range of amenities to enhance the quality of life for its residents.
For relaxation and beauty needs, there is a beauty salon available on-site. Residents can enjoy their favorite shows and programs with access to cable or satellite TV in their rooms. Community-operated transportation is provided for outings and appointments, ensuring that residents can maintain an active lifestyle.
The computer center allows residents to stay connected with loved ones or engage in online activities. A dining room offers restaurant-style dining experiences where residents can enjoy delicious meals prepared by professional staff. Fitness enthusiasts can make use of the fitness room to stay active and keep fit.
Each living space comes fully furnished, providing comfort and convenience. For entertainment purposes, there is a gaming room available for residents to engage in friendly competition or leisurely activities. A well-maintained garden provides a tranquil outdoor space for relaxation and enjoyment.
Housekeeping services are provided to ensure that common areas and residents' rooms are clean and tidy. Each resident has access to private bathrooms for privacy and convenience. A small library is available for those who love reading, while telephone services are provided for easy communication.
Move-in coordination services help alleviate the stress of transitioning into the community. Non-medical transportation arrangements are available, making it convenient for residents to go shopping or participate in recreational activities outside the facility.
A wellness center promotes overall health and well-being among residents. Wi-Fi/high-speed internet connectivity ensures that they can easily access information or connect with others online.
In terms of care services, Heritage At Longview Healthcare Center offers 24-hour call systems and supervision to ensure the safety of its residents at all times. Trained staff provide assistance with daily living tasks such as bathing, dressing, and transfers. Medication management ensures that medications are taken properly, while special dietary restrictions including diabetes diets are catered to.
The community also provides mental wellness programs to support the emotional well-being of residents. Planned activities and daily schedules cater to a variety of interests and preferences, with resident-run activities promoting a sense of community and engagement.
Additionally, Heritage At Longview Healthcare Center benefits from its convenient location. There are numerous cafes, parks, pharmacies, physicians, restaurants, places of worship, theaters, and hospitals nearby, providing easy access to various amenities and services.
Overall, Heritage At Longview Healthcare Center offers a comprehensive range of amenities and care services in a comfortable community setting. With an emphasis on maintaining independence while providing necessary support, this assisted living community strives to enhance the quality of life for its residents.
Heritage At Longview Healthcare Center is located at 112 Ruthlynn Drive, Longview, TX 75605 in Upshur County, Texas
Heritage At Longview Healthcare Center on seniors.fyi includes 5 photos including images showing building, outdoors, bedroom, interior, decor, pathway, lake, trees, and more.
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