Havencare Nursing And Rehabilitation Center in Longview, TX
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111 Ruthlynn Drive, Longview, TX 75601
For more information about senior living options: (844) 490-3973
Rooms are spacious and each patient can make their room feel like home. The kitchen staff is above amazing; very clean here. She loves the people there. The absolute best activity director in the area (perhaps the state) is Lisa Halbrook, who makes Havencare the place to put a loved one. The administrator, the billing office, nurses, aides, cooks, and the awesome activity director all care about residents. If someone is looking for a place for a mom, dad, or a family member, Haven Care Nursing & Rehabilitation Center is recommended.
The facility was severely understaffed and unable to provide proper care. Staff rarely answered call lights and sometimes told residents to “just piss yourself,” showing dehumanizing treatment. Personal belongings were lost and residents were left in soiled clothing for long periods. Bedbugs were present and residents developed bedsores during their stay. The transition to new ownership caused a lack of notice and a large, undisclosed fee increase. There were reports of abuse and neglect, including injuries like a black eye and broken ribs. There were incidents of theft by staff, including snacks taken from residents.Havencare Nursing and Rehabilitation Center in Longview is best suited for families seeking a care environment where staff demonstrate genuine warmth, residents’ day-to-day needs are met with personal attention, and there is an active social rhythm. The community shows up strongest for residents who value home-like rooms they can personalize, plus reliable direct care from nurses and aides who connect with individuals. When staffing is stable and engaged, residents benefit from attentive care, meaningful wound-care support, and a calendar of activities that promotes social interaction and a sense of belonging. In short, Havencare works best for those who want relational, hands-on caregiving and a lively, people-centered atmosphere.
The most consistent positives revolve around the human touch: rooms described as spacious and accommodating, caregivers who treat residents with consideration, and a robust activity program that keeps people engaged. Several reviews highlight the kitchen staff as especially capable, and a dedicated wound-care nurse is noted as a standout in delivering practical, attentive medical attention. The activity director in particular is praised as a standout, driving outings, hobbies, and events that can lift quality of life. When these elements align, families see tangible benefits in daily living and the ability for a resident to feel seen and valued within a structured setting.
However, the picture is decisively tempered by serious, recurring concerns about safety, staffing, and governance. A pattern of understaffing is reported, with insufficient personnel for round-the-clock needs, delayed responses to call lights, and insufficient help for routine needs. Instances of lost belongings, disorganization around transitions, and reports of rude or opaque administrativeCommunication further erode trust. Some reviews describe theft or mistreatment by staff, and there are grave claims of neglect and harm, including bedsores and even bedbugs in some cases. A number of families flag a disruptive ownership transition, including abrupt changes in billing and communication, which left many feeling blindsided and financially strained. Taken together, these issues create a risk profile that cannot be ignored.
Those cons are meaningful enough to offset many of the positive caregiving attributes for anyone prioritizing safety, reliability, and predictable governance. When the care team is present and engaged, residents experience meaningful daily interactions and a sense of community; but the frequency and severity of reported problems in administration, staffing consistency, and resident safety strongly temper that experience. The contrast between compassionate frontline care and uncertain oversight creates a tension that makes a confident long-term commitment difficult without diligent due diligence and ongoing oversight by families.
Families considering alternatives should weigh options for ongoing safety, transparent leadership, and consistent staffing more heavily. Facilities with steadier ownership, clearer billing practices, and fewer reports of neglect or theft may offer greater peace of mind for residents who require dependable supervision or have higher care needs. For residents whose families can actively monitor care, advocate for timely responses, and ensure strong daily oversight, Havencare can still provide valuable social programming and personalized care amidst its challenges. The decision hinges on tolerance for risk versus the benefits of a engaged, activity-rich environment.
Practical next steps for evaluating Havencare include arranging an in-person tour focused on frontline staff interactions and how call lights are managed, speaking directly with the administrator and a nurse manager about staffing levels and shift coverage, and requesting recent state survey reports and any corrective-action plans. It is essential to clarify current ownership, billing practices, and what changed during the transition labeled as “The Oaks” to avoid surprise costs. Finally, gauge comfort with the facility’s culture of accountability: ask how complaints are handled, what safeguards are in place to protect residents’ belongings, and how incidents of concern are investigated and resolved. If the resident’s needs align with robust, consistent care and families can maintain oversight, Havencare is worth a serious look; if safety, reliability, and transparent governance are paramount, exploring alternatives is strongly advised.
108 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Gregg County (10 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Havencare Nursing and Rehabilitation Center is an assisted living community located in Longview, TX. This facility offers a range of amenities to enhance the residents' quality of life. There is a beauty salon on-site for personal grooming needs, along with cable or satellite TV in each room for entertainment. Community-operated transportation is available for outings and appointments, and there is a computer center for residents to stay connected.
The dining room offers restaurant-style dining with delicious meals prepared by the staff. Residents can also enjoy the convenience of having their own kitchenette in their fully furnished rooms. Housekeeping services ensure that the living spaces are clean and well-maintained.
For recreational activities, Havencare provides a fitness room, gaming room, garden, and outdoor space. There is also a small library for residents to relax and read. The wellness center promotes overall health and well-being. Wi-Fi/high-speed internet is available throughout the community.
In terms of care services, there is a 24-hour call system for assistance whenever needed. Trained staff provide 24-hour supervision as well as support with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their prescribed medications timely and accurately. Special dietary restrictions are accommodated, including diabetes diets.
The community arranges transportation both non-medical and to doctors' appointments for residents' convenience. Additionally, move-in coordination services make transitioning to Havencare seamless.
Residents have access to various nearby amenities outside the facility. There are four cafes, five pharmacies, 44 physicians, and 38 restaurants in close proximity. For cultural experiences or entertainment opportunities, there are two theaters nearby. Three hospitals are also conveniently located within reach.
With its wide range of amenities and care services, Havencare Nursing And Rehabilitation Center provides a comfortable and supportive environment for seniors in Longview, TX.
Havencare Nursing And Rehabilitation Center is located at 111 Ruthlynn Drive, Longview, TX 75601 in Harrison County, Texas
Havencare Nursing And Rehabilitation Center on seniors.fyi includes 5 photos including images showing interior, nurse, nursing home, and more.
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