Heritage Manor in Longview, TX

Pros

• Heritage feels like family, with staff who are great and work as a team.
• The facility is great, with long-tenured staff who have kind hearts for their patients.
• Residents experience wonderful care, home-style meals, and clean, friendly surroundings.
• Nurses and CNAs are very good to residents, and Barbie is described as exceptionally helpful.
• There are staff members who truly care about their patients.
• It is a very nice place for loved ones, with amazing workers.
• The facility is exceptionally clean, front desk staff are sweet, and the rehab gym is impressive.
• The private rooms and large rehab gym meet residents' needs.
• The place is lovely and nice.

Cons

• A family member developed bedsores from neglect and lack of cleaning.
• A family member was left in their room to die until someone noticed.
• The facility should be shut down by the state.
• Some of the workers do not have patience.
• The rehab was poor.
• The care given isn't the best and families are asked to pay before care is provided.
• The facility is understaffed with no nurses at the nursing station.

Review

Heritage Manor in Longview, TX is best suited for families that want a warm, family-like atmosphere where caregivers have long tenures and residents can enjoy home-style meals in a clean, comfortable setting. The facility's size and layout support a sense of continuity, with a sizable rehab gym and private rooms that feel like a home base for ongoing assisted living. This community tends to work well for families that value relational care and are willing to stay actively involved - monitoring daily routines, advocating for needs, and coordinating with staff to keep care aligned with expectations.

Those who should consider alternatives are families prioritizing strict medical oversight and consistently strong nursing coverage. Reviews point to ongoing understaffing and gaps in nursing attention, including reports of no nurses at the station at times and delayed responses to urgent requests. For residents requiring intensive, highly individualized rehabilitation with constant supervision, the promise of one-on-one therapy may fall short. Additionally, dining rigidity - limited meal options unless a family member intervenes - can frustrate those who expect flexible, resident-centered meal planning as a baseline standard.

The community's strongest positives - caring, long-tenured staff; genuine kindness from caregivers; a clean, welcoming environment; and a well-equipped rehab gym - do create meaningful daily benefits that can offset some friction. Families repeatedly note caregivers who go above and beyond, and nurses and CNAs who connect well with residents. Food, when described as home-style and comforting, adds to a sense of comfort and normalcy. In practical terms, these strengths can sustain a resident's morale and routine, particularly for those who respond well to familiar faces and predictable staff interactions.

However, the main concerns cannot be glossed over. Several reviews recount severe safety-related failures, including bed sores and neglect, which are the kind of incidents that erode trust quickly and demand urgent attention. Complaints about rude or inattentive staff, limited meal choices, and perceptions that care quality slides during busy periods amplify the risk. Financial pressures and care billing perceptions also color some families' experiences, suggesting that care quality may become closely tied to administrative responsiveness. Taken together, these red flags substantially temper the appeal of Heritage Manor for anyone with elevated medical risk.

Experience at Heritage Manor is clearly mixed enough that prospective residents will encounter a wide spectrum of outcomes. Some families form strong, even loyal ties with certain nurses and aides, and tours reveal an appealing rehab gym, bright common areas, and impressive private rooms. Yet other families strike deeper disappointments and cautionary warnings, emphasizing safety lapses and inconsistent care. This inconsistency means outcomes hinge on day-to-day staffing and the level of advocacy a family can sustain. The facility's culture can feel supportive on good days and troubling on bad ones, making consistent postadmission performance highly variable.

Bottom line: Heritage Manor is a viable choice for those who prize a homey atmosphere, long-tenured staff, and a robust rehabilitation facility, provided there is a commitment to vigilant family involvement and ongoing advocacy. It is less suitable for families that cannot tolerate potential gaps in nursing coverage or the possibility of serious safety concerns arising. For households prioritizing unwavering clinical oversight and consistently responsive care, exploring alternatives with stronger nurse-to-resident ratios and more transparent care-planning processes is prudent. Prospective families should schedule multiple visits, request current care plans, probe staffing patterns, and speak with multiple residents and families to gauge whether the daily reality aligns with expectations.

Restaurants

• Tomboni's Bistro (0.1 miles)
• Sonic Drive-In (0.1 miles)
• Tele's Mexican Restaurant (0.3 miles)
• Goung Zhou (0.3 miles)
• Posados Cafe (0.7 miles)
• Olive Garden (0.8 miles)
• McDonald's (0.9 miles)

Hospitals

• Wellness Professionals Advisors (0.2 miles)
• Longview Regional Medical Center (0.9 miles)
• Brentwood Outreach Center (1.4 miles)

Physicians

• Mack Andy DDS (0.3 miles)
• Shining Star Pediatric (0.5 miles)
• Sreeman N Jampana (0.5 miles)
• Vision Source Longview (0.5 miles)
• Hospitality Health Er (0.6 miles)
• Longview Eye Associates (0.7 miles)
• Ryan Guillory MD (0.7 miles)

Places of Worship

• Longview Christian Church (0.3 miles)
• St Mary's Catholic Church (0.6 miles)
• Mobberly Baptist Church (1.7 miles)

Parks

• Akin Park (0.6 miles)

Theaters

• AMC Longview 1 (0.6 miles)
• Longview STM 14 & RPX (1.6 miles)

Cafes

• Nanny Goat's Cafe & Feed Bin (0.9 miles)
• Starbucks (1.1 miles)
• Panera Bread (1.1 miles)
• Starbucks (1.5 miles)

Pharmacies

• Med-Shop Total Care Pharmacy (1.1 miles)
• QVL Phamacy Holdings (1.1 miles)
• Walgreens (1.2 miles)
• Walmart Pharmacy (1.3 miles)