Heritage Manor

Pros

• Heritage feels like family to residents, with staff who are great and work as a team.
• The facility is great, with long-tenured staff who have kind hearts for patients.
• Heritage provides wonderful care, with home-style food and a clean, friendly environment.
• The nurses and CNAs are very good to residents, and Barbie is a standout, always willing to help.
• There are staff at Heritage who truly care about patients.
• The facility is exceptionally clean, with a sweet front-desk staff and an impressive rehab gym.

Cons

• The reviewer reported being promised a diaper change since 5:00 p.m. and experiencing severe burning, calling it unacceptable.
• The rehab was described as poor, with the reviewer saying they could have better one-on-one rehab at home.
• A family member reportedly developed bed sores from not being cared for or cleaned, described as gaping holes and flesh rotting, left in the room to die.
• The staff were described as rude, with residents not offered alternative meals and meal tickets not provided.
• The facility was described as completely understaffed with no nurses at the nursing station.
• Some workers were said to lack patience.
• The reviewer stated the place should be shut down by the state.
• A warning was issued: Please do not let your loved ones go here.

Review

Heritage is described by many as a place that feels almost like family. Several reviewers emphasize that the staff operate as a tight-knit team, genuinely caring for residents and treating each other with warmth. The overall sentiment among these voices is that Heritage can be a great fit for families seeking a supportive environment where loved ones are tended to by people who are invested in their well-being. When people discuss Heritage, they often frame it as a community rather than just a facility, and many would gladly recommend it to others looking for a place for their relatives.

In terms of daily life and atmosphere, a recurring thread is praise for the people who work there. Long-tenured staff members are highlighted as a strength, with many reviewers noting their kindness and willingness to go the extra mile. Food is another commonly cited positive: several reviews sing the praises of home-style cooking and comforting meals that remind them of family kitchens. Cleanliness and a welcoming, friendly environment are also repeatedly mentioned, reinforcing the impression of Heritage as a place that takes pride in its appearance and upkeep.

There are stories of personal experiences that underscore both the good and the challenging aspects of Heritage. One reviewer recounts that their mother had a wonderful experience overall, with great care and a clean, friendly setting. The same account mentions meals that felt like home cooking and notes that the facility's environment was tidy. In contrast, another perspective reflects a more complicated visit: a family member was staying there on a Sunday in October 2024 and reported being promised a diaper change since 5:00 PM but not receiving it by 7:39 PM, describing it as a burning, painful situation and calling the experience unacceptable. This kind of firsthand account highlights the variability that families can experience from day to day.

There are also strongly negative voices within the mix. One reviewer states outright that they would give Heritage a zero, and another claims the rehab program was poor enough to justify pursuing rehab at home. Despite such criticisms of care, there is some recognition that certain elements - such as the nursing and CNA staff - were good, and one person even offers a special thanks to a staff member named Barbie, describing her as incredibly kind and helpful. Across several entries, the sentiment lingers that while some caregivers truly do care and work hard, the overall experience can be uneven, with notable highs and lows.

Some reviewers paint a particularly stark picture of neglect or mismanagement. A strongly negative post urges against allowing loved ones to stay at Heritage, describing bed sores and severe neglect that allegedly went unaddressed for too long, to the point where a family felt their relative was left in distress until intervention occurred. Alongside this, there are repeated complaints about rude staff, limited meal options, and a lack of proactive alternatives for residents' meals; reviewers accuse the facility of not providing enough choice or input for residents, and even suggest state-level action. Taken together, these comments paint a picture of a facility that can be perceived as chaotic or understaffed at times, with some interactions falling far short of expectations.

Other comments reflect a more mixed or evolving view. A reviewer who spent several weeks there notes that, while care was not top-tier, the staff did their best and the experience included positive moments. Improvements in ratings over time are mentioned by someone who initially had a poor impression but grew to respect certain nurses and office staff after months of exposure. There are also observations about the physical plant being appealing, with private rooms and a sizable rehab gym, along with mentions of clean facilities, friendly front-desk staff, and a rehab gym that impresses visitors. One reviewer even notes having the business development contact saved in their phone, suggesting a sense of ongoing engagement with the facility beyond the daily care.

In sum, the spectrum of experiences at Heritage covers the full range from very positive to deeply critical. Several reviewers recount caring, capable staff, welcoming environments, and memories of home-style meals that evoke comfort and reassurance for families. Others warn of delays in basic care, under-staffing, rigid meal policies, and instances of neglect or mistreatment that left them profoundly unsettled. For families considering Heritage, the takeaways are clear: residents and families can have meaningful, positive experiences with compassionate caregivers and good facilities, but there are also significant risks reported by others that warrant careful consideration, direct visits, and thorough conversation with any facility before making a decision.

Restaurants

• Tomboni's Bistro (0.1 miles)
• Sonic Drive-In (0.1 miles)
• Tele's Mexican Restaurant (0.3 miles)
• Goung Zhou (0.3 miles)
• Posados Cafe (0.7 miles)
• Olive Garden (0.8 miles)
• McDonald's (0.9 miles)

Hospitals

• Wellness Professionals Advisors (0.2 miles)
• Longview Regional Medical Center (0.9 miles)
• Brentwood Outreach Center (1.4 miles)

Physicians

• Mack Andy DDS (0.3 miles)
• Shining Star Pediatric (0.5 miles)
• Sreeman N Jampana (0.5 miles)
• Vision Source Longview (0.5 miles)
• Hospitality Health Er (0.6 miles)
• Longview Eye Associates (0.7 miles)
• Ryan Guillory MD (0.7 miles)

Places of Worship

• Longview Christian Church (0.3 miles)
• St Mary's Catholic Church (0.6 miles)
• Mobberly Baptist Church (1.7 miles)

Parks

• Akin Park (0.6 miles)

Theaters

• AMC Longview 1 (0.6 miles)
• Longview STM 14 & RPX (1.6 miles)

Cafes

• Nanny Goat's Cafe & Feed Bin (0.9 miles)
• Starbucks (1.1 miles)
• Panera Bread (1.1 miles)
• Starbucks (1.5 miles)

Pharmacies

• Med-Shop Total Care Pharmacy (1.1 miles)
• QVL Phamacy Holdings (1.1 miles)
• Walgreens (1.2 miles)
• Walmart Pharmacy (1.3 miles)