Residents and families repeatedly describe the staff as caring and professional.
A large share of reviewers say the staff treats residents with compassion and keeps families informed or supported. Multiple reviews also call out the facility’s team approach across nursing, therapy, housekeeping, social work, and admissions. Even while some people mention issues elsewhere, they still often describe the day-to-day help they saw as attentive and capable.
common7 reviews mention this
Cleanliness shows up in reviews
Several reviews highlight the facility’s cleanliness and a lack of unpleasant odors.
Some reviewers specifically note that the building stays clean and does not have the urine odor they associate with other nursing homes. Others mention deep cleaning routines and a home-like atmosphere that they found reassuring. One reviewer also praises a “sparkling clean” environment as part of their comfort with the care setting.
common8 reviews mention this
Therapy support for rehab
Therapy is a frequent topic, with many describing steady rehabilitation support.
Several reviews say therapy helped with recovery after surgery and that treatment plans stayed on a schedule. Some families also mention updates from the therapy team as part of how they experienced care. A minority of reviewers report problems with therapy timing or treatment coverage, including one complaint that therapy services felt inconsistent early on.
caveat2 reviews mention this
Meals can feel bland
Some residents and families say the meals are not as flavorful as they want.
A couple of reviewers describe the food as bland and not varied, including one comment about hamburger being frequent. Another review in the dataset is more positive about dining, but the lower-score comments keep coming back to taste and nutrition options.
caveat6 reviews mention this
Medication and care issues raised
Several reviewers raise concerns about care consistency, including medications and assistance.
Some lower-rated reviews describe missed or delayed medication management, late call response, and problems getting help with basic needs like bathing or changing. Others mention outcomes they attribute to gaps in monitoring, including MRSA and a later COVID infection after leaving. There are also reports of equipment or cleanliness problems in a room setting, which adds to concerns about day-to-day care reliability for at least some residents.
caveat5 reviews mention this
Communication and administration concerns
A handful of reviewers report trouble reaching staff and getting clear follow-through.
Several critical reviews describe unanswered calls or messages and difficulty getting requested records or support. Some reviewers also express frustration with how administration handled availability topics. Even among overall-positive reviews, these negative experiences stand out as a recurring concern about responsiveness and coordination during admissions and ongoing communication.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.
Features
Housing
90 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Gregg County (12 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
This part of Longview, Texas offers a variety of convenient amenities for senior living. With several physicians and pharmacies located within a short distance, access to healthcare services is easily accessible. Additionally, there are numerous dining options ranging from fast food to sit-down restaurants, providing a range of choices for meals. The area also boasts proximity to two hospitals, ensuring prompt medical attention if needed. For leisure and relaxation, there are cafes nearby for socializing over a cup of coffee or enjoying a light meal. Parks are also within reach for outdoor activities and enjoying nature. Finally, places of worship offer spiritual fulfillment and community engagement. Overall, this neighborhood provides a well-rounded environment with essential services and recreational opportunities for seniors looking to settle in Longview.
Pine Tree Lodge Nursing Center on seniors.fyi includes 5 photos including images showing interior, flag, landscaping, bedroom, hospital bed, office, windows, therapy room, and more.
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Pine Tree Lodge Nursing Center photos
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Interior
Building
Windows
Therapy Room
Interior
Bedroom and Hospital Bed
Landscaping, Building, Entrance, and Flag
Windows and Office
Therapy Room
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