3102 B Gilmer Road, Longview, TX 75604
For more information about senior living options: (844) 490-3973
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The facility is beautiful and clean. The residents seem sweet and like family. The staff are kind, friendly, and fun, always engaging residents with activities. Corey is amazing to work with and helps with transitions and moves. The Heartis Longview team is fabulous, caring, and responsive to families. Beau, the director, goes above and beyond to ensure resident care. Scott Combs is very helpful, pleasant, and accommodating. The atmosphere feels like home, with welcoming staff and peace of mind for families. The food is very good and the facility is well maintained. There are many activities for residents, and the environment is welcoming and well-kept. Heartis is a wonderful place to call home and work.
One reviewer called the facility the absolute worst and most expensive, noting soiled linens were only changed when family members changed them. The staff was described as very young and inexperienced. Residents were left unattended at times with no one to be found. Rooms were seldom cleaned. It was claimed that the facility raises the level of care to justify higher fees without delivering added care. There was a claim that corporate-owned facilities send money to the top while the workers receive minimal pay. It was stated that there were no cameras in common areas to protect against lawsuits. A $3,000 community fee was charged just to enter the facility. If a resident left for any reason, the facility kept that fee. The reviewer had to tell aides at least four times that someone was lying on the floor.Heartis Longview comes through consistently in reviews as a beautiful, clean, and welcoming place that many families feel comfortable calling home. Visitors describe the facility as aesthetically pleasing and well maintained, with the location and atmosphere contributing to a sense of warmth from the moment you walk in. Posts repeatedly highlight how the residents seem friendly and like family, and how the staff members come across as kind, approachable, and genuinely invested in the residents' happiness and health. Family members note that the community regularly hosts engaging activities and family nights, with a strong emphasis on keeping residents mentally and physically engaged. Volunteers who visit the community consistently speak of a caring staff that makes volunteering a meaningful experience.
Across many testimonials, the staff and leadership at Heartis Longview are a focal point of praise. Families often single out Corey, Miranda, Sara, and Daisy, among others, for their graciousness and helpfulness during the transition and ongoing care coordination. Corey, described as a class act by several guests, is frequently highlighted for his responsiveness and willingness to guide families through what can be a challenging process. The sentiment about the on-site team is overwhelmingly positive: aides and techs are perceived as pleasant and attentive, and the everyday operations feel well organized. Residents and family members alike frequently say the staff's consistency - such as same shifts that help residents build familiarity - contributes to a stable and comforting routine.
Numerous reviews celebrate the atmosphere as a place that feels both premier and homelike. Loved ones who've toured or moved in note that the facility's grounds, interiors, and lake-view apartments contribute to a sense of pride and comfort. Several accounts emphasize the quality of life inside Heartis Longview, with comments about gorgeous, tidy surroundings, a welcoming front desk, and staff who go above and beyond to keep families informed. Specific individuals receive glowing mentions: Beau the director is praised for proactive communication and ongoing oversight of residents' care; Daisy at the front desk is remembered for greeting families with warmth; Vera is consistently cited for staying attentive to questions and coordinating care. In several narratives, those involved in the community - ranging from marketing staff to nursing and activities - are commended for making every visit feel like you're part of a well-run family.
The positive experiences extend to the care and daily operations that families observe. Reviewers point to well-run memory care and assisted living environments where residents can be engaged with meaningful activities and where the staff's efforts are visible in daily routines. Families express confidence in the depth of care for their loved ones, noting that the team maintains strong communication with families and ensures residents are treated with respect. Several accounts mention the facility's cleanliness and the comfort of the living spaces, with many families feeling reassured by the visible dedication to creating a home-like, supportive environment. In addition, some reviews recount specific instances of staff members going the extra mile to address questions, move a loved one in promptly, or accommodate special needs, highlighting a responsive and compassionate culture.
Amid the overwhelmingly positive feedback, one detailed review presents a markedly different experience. The writer describes a memory-care stay that, in their view, differed significantly from other facilities they've experienced. They report issues such as soiled linens that were not promptly addressed unless the family intervened, concerns about the age and experience level of some staff, and episodes where residents were left unattended. The reviewer also raises cost concerns, alleging a substantial "community fee" and suggesting that higher levels of care were billed without a corresponding increase in care. They claim a lack of cameras in common areas as a protective measure and describe terms around leaving the facility that were unfavorable. The tone is cautionary, urging families to do their homework, ask hard questions, and compare Heartis Longview to other options. They recount incidents of repeatedly needing to alert aides about residents in distress and contrast their experience with what they perceive as a more proactive nursing environment elsewhere.
Overall, the sentiment toward Heartis Longview is heavily favorable, with many families expressing deep appreciation for the team, the warmth of the environment, and the quality of care. The community is described as a place that people come to not just to reside, but to feel at home, surrounded by people who care about their well-being. The testimonials consistently highlight strong leadership and devoted staff, a welcoming atmosphere for families, and a calendar full of activities designed to keep residents engaged and happy. At the same time, readers are reminded that no care setting is without variance, and a single negative perspective underscores the importance of due diligence, inquiry, and personal visits when evaluating long-term care options. If you're considering Heartis Longview for a loved one, the consensus here suggests scheduling a tour, meeting the team - especially Corey, Beau, Miranda, Sara, and the front-desk and nursing staff - and listening to both the glowing successes and the careful cautions, to determine if this community aligns with your family's values and needs.
13 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Gregg County (12 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Songbird Assisted Living B in Longview, TX is a cozy and welcoming board and care home that offers a range of services to ensure the comfort and well-being of its residents. With fully furnished rooms and a dining room where delicious meals are served, our community provides all the necessary amenities for a comfortable living experience.
Our beautiful garden and outdoor space provide a peaceful environment where residents can relax and enjoy some fresh air. Additionally, our dedicated housekeeping staff ensures that the living spaces are always clean and tidy.
We understand that moving can be overwhelming, which is why we offer move-in coordination services to make the transition as smooth as possible. Our caring staff also assists with activities of daily living such as bathing, dressing, and transfers.
With a strong emphasis on health management, our community coordinates with healthcare providers to ensure that each resident receives the necessary care they require. Our staff is experienced in medication management and specialized diets such as diabetes diets. We also take into consideration any special dietary restrictions to cater to individual needs.
Transportation arrangements, including medical appointments, are made by our team so that residents can easily access healthcare services when needed. In addition to medical facilities, there are numerous pharmacies and physicians nearby for added convenience.
Engaging in daily activities is an integral part of life at Songbird Assisted Living B. We have scheduled activities designed to promote physical, mental, and social stimulation for residents' overall well-being. Nearby cafes provide opportunities for outings or socializing with friends or family members.
Within close proximity to our community are parks for those who enjoy spending time outdoors. Residents can also explore various dining options at nearby restaurants or find solace in places of worship just a short distance away. For entertainment purposes, theaters are conveniently located within the vicinity.
Rest assured knowing that four hospitals in the area ensure quick access to medical care whenever required.
At Songbird Assisted Living B in Longview, TX, we strive to create a safe and nurturing environment where our residents can enjoy their golden years with personalized care, comfortable amenities, and ample opportunities for leisure and socializing.
Songbird Assisted Living B is located at 3102 B Gilmer Road, Longview, TX 75604 in Upshur County, Texas
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