Integrated Health Svc

Pros

• The facility has a great staff and meets all residents' needs.
• It offers plenty of TV channels and serves very good food three times a day.
• The activities director and maintenance staff listen and help, providing daily engagement.
• The staff are very friendly and willing to help.
• The facility is very clean and the staff are polite, working with patients.
• Katie from admissions was absolutely helpful.
• The atmosphere is great with friendly reception; it is clean and well-kept.
• The staff are friendly and residents are well cared for.
• The Chestnut Hill Lodge team is wonderful - helpful, friendly, and caring; Don is always present and approachable.
• The building is clean, bright, and well-kept; the staff are professional and genuinely caring toward residents.
• The activities program is notable with group exercises, arts and crafts, and social events; residents engage with staff.
• Chestnut Hill Lodge treats residents with dignity, respect, and compassion; highly recommended.

Cons

• The supervisor is rude, and the front desk is dirty and unprofessional; they would not put their loved ones there.
• The place is described as the worst ever, with spiteful nurses and patients left on bed pans for long periods, screaming for help.
• The stay was hell, with many staff not knowing what they were doing and often rude; they wouldn't send their mom or dad there.
• The nurse practitioner was described as the worst, suggesting hospice against the patient's doctor's wishes.
• The staff were accused of stealing residents' belongings, including a wallet and cell phone.
• The environment was not clean and the food was disgusting; they would not recommend the facility.
• They reportedly served items that violated a resident's dietary restrictions despite reminders and signage.
• One reviewer simply labeled the place "Garbage."

Review

The reviews of Chestnut Hill Lodge paint a picture of a facility that inspires strong, sometimes opposing, opinions. For many families, it is a place where warmth, attentiveness, and a sense of safety come through in daily interactions. Visitors often recall a welcoming greeting from the receptionist and a staff that makes them feel their loved ones are in responsible hands. Several accounts emphasize that residents could settle in for the night with relief, thanks to the comforting atmosphere and the belief that their needs would be met. The everyday rhythm of care - three meals a day, a variety of TV channels, and a busy schedule of activities - helps create a feeling of normalcy and comfort for families during what is often a stressful time.

On the positive side, reviewers repeatedly highlight the kindness and approachability of staff. The front desk and admissions teams are described as helpful and friendly, with specific mentions of people like Katie in admissions who answered questions thoroughly. The care teams, including nurses and therapists, are praised for their attentiveness and professionalism. Comments about the therapy department consistently stand out as a strong point, with many noting outstanding therapists and a supportive, knowledgeable team. The facility itself is frequently described as clean, bright, and well-kept, with residents appearing comfortable and well cared for during visits or stays.

The social and recreational dimensions of Chestnut Hill Lodge also receive high marks in several reviews. The activities director (noted by some as Joneal) and maintenance staff like Tony and Rich are singled out for their willingness to listen and help. The activities program is described as varied and engaging, spanning group exercises, arts and crafts, and social events. Multiple reviewers comment on the sense of community fostered by staff and residents alike, with a perception that the environment supports dignity, respect, and meaningful interaction. For families, this combination of care, companionship, and structured activity can be a key factor in choosing Chestnut Hill Lodge.

Despite these many positives, the reviews also present a starkly different experience for some families. A number of reviewers describe rude or unprofessional conduct by staff, including one account calling a supervisor rude and another describing the front desk as dirty or poorly managed. Some families warn others not to place loved ones there, citing concerns about cleanliness, professionalism, or general care quality. There are anecdotal reports of staff being overwhelmed or unclear about procedures, with remarks that reflect frustration from families who feel their loved ones did not receive timely or appropriate assistance. In sharper terms, some reviews recount experiences where patients were left without help for extended periods or where care decisions seemed misaligned with medical guidance or patient needs.

Serious criticisms also appear around the medical dimension of care. A troubling subset of reviews portrays interactions with nurses and practitioners as hostile or unsatisfactory, including references to individuals who appeared unsympathetic or dismissive. One particularly alarming narrative describes a nurse practitioner who advocated hospice and aggressive procedures contrary to the patient's doctor's advice, a decision that led to family distress and a strong sense of relief once the loved one was moved elsewhere. Another account claims that the environment was unsafe or unsanitary and that dietary restrictions were not honored, underscoring concerns about quality of care in some cases.

There are even more grave concerns raised by a few reviewers, touching on safety and ethics. One review alleges that staff stole a resident's personal belongings, including a wallet and a cell phone, and recounts a troubling timeline of discovery and recovery of the items. A separate note documents a loss of trust and heartbreak surrounding a relative's decline, culminating in the decision to remove a loved one from the facility and a sense of gratitude from hospital staff after the departure. These stories starkly remind readers that experiences at a single facility can vary dramatically, and that the safety and integrity of care environments are paramount to families when selecting a place for a loved one.

Taken together, the collection of reviews suggests Chestnut Hill Lodge can be a place of genuine care, warmth, and well-organized programming for many residents and families. It also serves as a cautionary reminder that not every experience aligns, and that potential patients or families should undertake thorough, on-site assessments, ask pointed questions about staffing, cleanliness, accountability, and adherence to medical and dietary plans, and seek out multiple perspectives before making a decision. For those evaluating Chestnut Hill Lodge, the messages are clear: there are many caregivers and programs that families appreciate deeply, but there are also concerns that warrant careful consideration and proactive inquiry to ensure the facility can meet specific needs and expectations.

Hospitals

• Chestnut Hill Emergency Room (0.4 miles)
• Albert Einstein Employee Health Center (4.7 miles)
• Abington Hospital, Widener Building (5.1 miles)
• Abington Memorial Hospital (5.2 miles)
• Fox Chase Cancer Center (6.2 miles)
• Temple University Hospital (6.3 miles)
• Holy Redeemer Hospital (6.9 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.6 miles)
• Rite Aid (2.8 miles)
• CVS Pharmacy (3.1 miles)

Transportation

• Stenton Station (2.3 miles)
• SEPTA Jenkintown-Wyncote Station (3.8 miles)
• Ambler Station (4.8 miles)
• Septa Wayne Junction Station (5 miles)

Restaurants

• Chick-Fil-A (2.9 miles)
• McDonald's (3.3 miles)
• McDonald's (3.8 miles)
• Dalessandro's Steaks (3.8 miles)
• Custard & Cakes Creamery (4.2 miles)
• Miller's Ale House (4.5 miles)
• McDonald's (5.6 miles)

Cafes

• Starbucks (3.7 miles)
• Pilgrim Roasters (4.3 miles)
• The Landing Kitchen (4.7 miles)
• Backyard Beans Coffee (4.8 miles)
• Panera Bread (5.3 miles)
• Starbucks (5.4 miles)
• Starbucks (5.7 miles)

Physicians

• Mid Atlantic Retina (3.8 miles)
• Simms Hank Md Albert Einstein Medical Center Philadelphia (4.7 miles)
• AMS Cardiology (6.2 miles)
• Main Line Spine (7.7 miles)
• Frankford Avenue Health Center (8.1 miles)

Theaters

• AMC Plymouth Meeting Mall 12 (4.3 miles)
• AMC 309 Cinema 9 (8.5 miles)

Parks

• Fairmount Park (6.7 miles)
• Homested Park (6.8 miles)
• Champion Park Playground (7.4 miles)
• Womrath Park (8.1 miles)
• Clem MacRone Memorial Park (8.1 miles)
• Stony Creek Sports Park (8.5 miles)
• Palmer Doggie Depot (8.5 miles)