Integrated Health Svc in Glenside, PA

Pros

• The staff are very friendly and always willing to help.
• The facility provides a warm welcome from the receptionist and staff.
• Residents feel their loved ones are safe in their care.
• They can sleep well after staying there.
• It is a very good place to stay with needs met and a great staff.
• There are plenty of TV channels and good food served three times a day.
• The activities director and maintenance team are attentive and helpful.
• The facility is clean, bright, and well-kept.
• The staff are professional, caring, and dedicated to residents.
• The therapy team is outstanding.
• The sense of community is warm and welcoming.
• Front desk and admissions staff are friendly and helpful.
• The facility treats residents like family.

Cons

• The supervisor is rude, and the front desk staff appear dirty and unprofessional.
• The facility is described as horrible, not worth recommending, with rude staff, a dirty environment, and disgusting food.
• The nurse practitioner is labeled the worst, grim reaper-like, pushing hospice against the grandmother's doctor.
• Residents have been left on bed pans for prolonged periods, with staff who seem unsure of their duties.
• There are reports that staff stole residents' belongings, including wallets and cell phones.
• The Director of Nursing is described as unprofessional, and the RN as aggressive toward patients and families.
• The facility is dirty, stinky, and poorly maintained, with missing clothing and broken showers.
• Communication is consistently poor, including failures to notify families about transfers and care changes.

Review

Integrated Health Svc in Glenside is best suited for families prioritizing warm, personable caregiving and a lively daily rhythm. The community consistently draws praise for friendly front-desk interactions, attentive aides, and a care team that shows up with genuine warmth. Residents benefit from a clean, comfortable environment, reliable meals, and a robust activities calendar that supports social engagement and daily purpose. For families seeking a place where staff members feel approachable, where visits feel welcomed, and where rehab or short-term stabilization can unfold with visible support, this community offers a compelling fit.

That said, potential residents may want to consider alternatives if consistency and professional conduct are nonnegotiables. Several reviews flag concerns about leadership behavior, front-desk or nursing responsiveness, and overall professionalism. A subset of experiences recount refusals for timely help, gaps in communication with families, and episodes that erode confidence in daily oversight. For families who demand ultra-tight supervision, predictable administrative responsiveness, and unwavering accountability, exploring other options with stronger, more uniform leadership and transparent incident handling would be prudent.

The strongest pros - genuine kindness from staff, clean and well-maintained spaces, and a lively programming slate - often anchor decisions in favor of Integrated Health Svc. When caregivers are at their best, residents receive attentive assistance, personalized meals, and proactive engagement in activities and rehab. These strengths can offset less favorable impressions by providing real, observable quality of life and recovery momentum. In practical terms, a resident who responds well to consistent, friendly interaction and who benefits from structured daily routines may experience meaningful daily life improvements that outweigh occasional service gaps.

Conversely, the main cons carry significant weight for families evaluating long-term placement. Recurrent complaints about rude or inconsistent interactions from some supervisors or staff, reports of dirty or poorly maintained areas, and instances of delayed or incomplete assistance cannot be ignored. Allegations - ranging from missed calls to family members to gaps in routine checks - underscore the risk of intermittent oversight. While these are not universal, the breadth of these experiences suggests a need for families to ask hard questions during tours: how are care plans tracked, how is accountability documented, and what escalation processes exist when concerns arise?

On balance, Integrated Health Svc presents a compelling profile for residents who prize a welcoming culture, strong activity offerings, and dependable day-to-day care, with the understanding that oversight and communication must be actively managed. The rehab and therapy components, when operating smoothly, can deliver tangible gains in independence and mood. Prospective residents should verify current staffing patterns, request to meet the clinical leadership, and review recent quality metrics and incident reporting procedures. The facility's warmth and liveliness can deliver real value, provided managed expectations and proactive follow-through are in place.

Ultimately, the decision hinges on risk tolerance for variability in day-to-day supervision. If a family can perform due diligence - conduct thorough in-person tastings of care dynamics, inspect several units at different times, and engage with multiple staff and residents - Integrated Health Svc can be a strong fit for a resident who thrives on connection, structure, and active engagement. If, however, steady, blemish-free operations, meticulous professionalism, and faultless family communications are non-negotiable, it would be wise to consider other communities with a clearer track record of consistent leadership and transparent care governance.

Hospitals

• Chestnut Hill Emergency Room (0.4 miles)
• Albert Einstein Employee Health Center (4.7 miles)
• Abington Hospital, Widener Building (5.1 miles)
• Abington Memorial Hospital (5.2 miles)
• Fox Chase Cancer Center (6.2 miles)
• Temple University Hospital (6.3 miles)
• Holy Redeemer Hospital (6.9 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.6 miles)
• Rite Aid (2.8 miles)
• CVS Pharmacy (3.1 miles)

Transportation

• Stenton Station (2.3 miles)
• SEPTA Jenkintown-Wyncote Station (3.8 miles)
• Ambler Station (4.8 miles)
• Septa Wayne Junction Station (5 miles)

Restaurants

• Chick-Fil-A (2.9 miles)
• McDonald's (3.3 miles)
• McDonald's (3.8 miles)
• Dalessandro's Steaks (3.8 miles)
• Custard & Cakes Creamery (4.2 miles)
• Miller's Ale House (4.5 miles)
• McDonald's (5.6 miles)

Cafes

• Starbucks (3.7 miles)
• Pilgrim Roasters (4.3 miles)
• The Landing Kitchen (4.7 miles)
• Backyard Beans Coffee (4.8 miles)
• Panera Bread (5.3 miles)
• Starbucks (5.4 miles)
• Starbucks (5.7 miles)

Physicians

• Mid Atlantic Retina (3.8 miles)
• Simms Hank Md Albert Einstein Medical Center Philadelphia (4.7 miles)
• AMS Cardiology (6.2 miles)
• Main Line Spine (7.7 miles)
• Frankford Avenue Health Center (8.1 miles)

Theaters

• AMC Plymouth Meeting Mall 12 (4.3 miles)
• AMC 309 Cinema 9 (8.5 miles)

Parks

• Fairmount Park (6.7 miles)
• Homested Park (6.8 miles)
• Champion Park Playground (7.4 miles)
• Womrath Park (8.1 miles)
• Clem MacRone Memorial Park (8.1 miles)
• Stony Creek Sports Park (8.5 miles)
• Palmer Doggie Depot (8.5 miles)