Wyndmoor Hills Health Care & Rehab Center

Pros

• The staff at Wyndmoor Hills, including nurses, aides, and therapists, are described as exceptionally kind and professional.
• Many residents experience a pleasant environment, noting that the facility is nicely presented and well-decorated.
• The private rooms are reported to be clean and comfortable.
• Staff members demonstrate care and responsiveness to both residents and their families.
• Positive interactions with a liaison named Sydney were highlighted for providing invaluable support before and after admission.
• Residents appreciate the variety of activities available, particularly during physical therapy sessions.
• The dining experience includes plenty of food choices, with a dietician reaching out to cater to individual preferences.
• Visitors can enjoy outdoor areas where they can spend quality time with their loved ones on nice days.

Cons

• The staff turnover at Wyndmoor Hills makes it difficult to ensure consistent care for residents.
• Many residents reported poor quality of breakfast food and a lack of proper meal service.
• Some staff members displayed unprofessional behavior, with reports that 20% should not be working in the facility.
• There are issues with cleanliness, as some rooms were never cleaned during a resident's stay, leading to filthy conditions.
• Communication from the staff was inadequate, with families unable to reach their loved ones or get updates on their condition.
• Residents noted that a significant portion of the physical therapy team was unresponsive after insurance coverage ended.
• Reports of rodents living in the building raised concerns about overall hygiene and maintenance.
• Restrictions due to COVID limited family interactions and made it difficult to evaluate the care provided fully.

Review

Wyndmoor Hills has garnered a mix of sentiments from families and residents over the years, reflecting both the positive aspects of care and some significant concerns regarding the facility's conditions and management. Many reviewers have expressed their gratitude for the compassionate and professional staff members—nurses, aides, and therapists—who provide direct care to residents. The atmosphere at Wyndmoor Hills is often described as welcoming, with administrators, receptionists, and schedulers noted for their responsiveness to both resident needs and family inquiries. Personal anecdotes reveal that specific staff members stood out in providing exceptional care; one sister praised an aide named Ms. Nicole as a "gem," encapsulating the appreciation many feel for dedicated caregivers.

However, alongside these positive reflections lies a persistent theme of staff turnover that has impacted continuity in care—a crucial factor in maintaining trust and comfort among residents. While the facility's nursing staff often received commendations for their efforts amidst challenging circumstances such as understaffing and serving COVID-positive patients, issues like inconsistent communication due to high call volume were raised repeatedly by families worried about their loved ones' well-being. In particular, one reviewer voiced concern about their parent's inability to communicate with family while recovering from illness, leading to feelings of isolation that were exacerbated by inadequate response times from staff.

The physical state of Wyndmoor Hills presented another area of contention among reviewers. Several complaints pointed out that the old facility was in dire need of improvements. Reports indicate problems with cleanliness were rampant; some families reported uncleaned rooms upon arrival or ongoing neglect during their loved one's stay. One mother expressed her dismay that her mother's room had not been cleaned even once during her week-long rehabilitation period, highlighting concerns about basic sanitation practices within the facility.

In contrast, others described more favourable experiences with cleanliness and overall environment—a testament to varying individual circumstances within the same facility. One reviewer found Wyndmoor Hills pleasant enough to recommend it based on his brother's long-term care experience there—emphasizing how clean it felt compared to other nursing homes he had visited before. This dichotomy represents a complex picture where personal experiences may vary significantly based on timing or staffing availability at any given moment.

Dining experiences at Wyndmoor Hills elicited mixed reactions as well; while some enjoyed satisfactory meals prepared according to dietary preferences—which included regular consultations with dieticians—others lamented over horrid breakfast options or slow meal service during peak hours. These disparities contribute to a varied dining experience which can greatly affect resident satisfaction.

Another point raised involved activity engagement opportunities offered by Wyndmoor Hills: while some residents acknowledged availability of physical therapy sessions as part of rehabilitation services provided—often stating that activities could benefit from more variety—others expressed discontent due to limited entertainment options available during short stays or restricted visitations owing largely to pandemic protocols.

Despite these critiques surrounding both environmental conditions and service consistency at Wyndmoor Hills Nursing Center Rehabilitation, many still appreciate aspects like dedicated staff involvement who work tirelessly under stressful conditions while attempting quality patient care despite systemic challenges present throughout healthcare facilities these days. Ultimately though opinions diverge widely when it comes down assessing this center thoroughly; potential admissions should weigh carefully all gathered feedback prior making decisions regarding suitable options for their loved ones seeking rehabilitation or long-term residence therein.

Hospitals

• Chestnut Hill Emergency Room (0.6 miles)
• Albert Einstein Employee Health Center (4.4 miles)
• Abington Hospital, Widener Building (5 miles)
• Abington Memorial Hospital (5 miles)
• Fox Chase Cancer Center (6 miles)
• Temple University Hospital (6 miles)
• Holy Redeemer Hospital (6.6 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (1.6 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.3 miles)
• Rite Aid (2.5 miles)
• CVS Pharmacy (3.1 miles)

Transportation

• Stenton Station (2 miles)
• SEPTA Jenkintown-Wyncote Station (3.5 miles)
• Septa Wayne Junction Station (4.7 miles)
• Ambler Station (5 miles)

Restaurants

• Chick-Fil-A (2.6 miles)
• McDonald's (3 miles)
• McDonald's (3.5 miles)
• Dalessandro's Steaks (3.7 miles)
• Custard & Cakes Creamery (4.1 miles)
• Miller's Ale House (4.8 miles)
• Pizza Hut (5.8 miles)

Cafes

• Starbucks (3.5 miles)
• Pilgrim Roasters (4.2 miles)
• The Landing Kitchen (4.6 miles)
• Backyard Beans Coffee (5.1 miles)
• Panera Bread (5.1 miles)
• Starbucks (5.2 miles)
• Starbucks (5.6 miles)

Physicians

• Mid Atlantic Retina (4.1 miles)
• Simms Hank Md Albert Einstein Medical Center Philadelphia (4.4 miles)
• AMS Cardiology (6.2 miles)
• Frankford Avenue Health Center (7.8 miles)
• Main Line Spine (7.9 miles)

Theaters

• AMC Plymouth Meeting Mall 12 (4.6 miles)

Parks

• Fairmount Park (6.6 miles)
• Homested Park (6.8 miles)
• Champion Park Playground (7.1 miles)
• Womrath Park (7.8 miles)
• Palmer Doggie Depot (8.2 miles)
• Clem MacRone Memorial Park (8.3 miles)
• Palmer Park Farmers Market (8.3 miles)