Chestnut Hill Lodge Health And Rehab Center

Pros

• The staff members at Chestnut Hill Lodge Rehabilitation are often described as caring and personable, providing good interactions with residents and their families.
• Some reviews highlight improvements in food quality during a resident's stay, showcasing the facility's commitment to enhancing the dining experience.
• The rehabilitation services offered by the facility have been effective for several residents, aiding in their recovery and mobility.
• Many families appreciate the proactive communication from certain staff members, encouraging them to voice any concerns for resolution.
• The activities provided at the facility keep residents engaged and upbeat, contributing to a positive environment for those in care.

Cons

• The facility is filthy and crawling with roaches, making it an unsafe environment for residents.
• Staff frequently administer the wrong medication to patients, indicating poor care.
• Personal belongings of residents often go missing, raising concerns about security and management.
• Many families have reported being misinformed about their loved ones' whereabouts during hospitalizations.
• Residents complain that staff are rough and unprofessional in their treatment.
• The overall cleanliness of the rooms is unacceptable, with reports of wet floors and pests like gnats and mice.
• The food served at the facility is often described as inedible or horrible, leading to weight loss among residents.
• Communication issues result in delays in service and inadequate staff attention, especially on weekends.
• There is a noticeable lack of activities for residents, contributing to a basic and uninviting atmosphere.
• The facility's overall condition has rapidly declined over the years, leading to decreased trust from families considering care options for their loved ones.

Review

The reviews of the Chestnut Hill Lodge Rehabilitation facility paint a decidedly mixed picture, with many concerning accounts highlighting severe issues with cleanliness, staffing, and patient care. Multiple reviewers have described the premises as filthy, with infestations of roaches and mice reported frequently. One reviewer explicitly remarked on their loved one’s room being filthy and smelling overwhelmingly of urine, expressing deep dismay over the unkempt conditions they encountered. Such alarming observations raise significant questions about the facility's ability to maintain a clean and safe environment for its residents.

Several accounts detail severe lapses in medical care at Chestnut Hill Lodge, particularly regarding medication administration and basic hygiene practices. One individual recounted a traumatic experience where their loved one was given incorrect medications by nurses who were dismissive when asked about treatment protocols. Furthermore, reports emerged of patients not receiving proper grooming; some relatives took it upon themselves to trim their loved ones' toenails or shave their beards due to the neglect they observed from staff members. This negligence in attending to fundamental needs is alarming and poses serious risks to the health and well-being of residents within the facility.

Communication—or rather the lack thereof—has been another recurring theme among the reviews. Families expressed frustration when attempting to obtain information about their loved ones’ care or conditions; staff members often seemed overwhelmed or unavailable during visits. For instance, one reviewer shared an experience where promises were made by social workers and directors of nursing without follow-through regarding retrieving personal belongings that had allegedly gone missing or remained unwashed for weeks. The sense of disconnectedness contributed to feelings of helplessness among families trying to advocate for proper care for their relatives.

On a somewhat brighter note, a few positive experiences have emerged from certain interactions at Chestnut Hill Lodge Rehabilitation. Some family members noted that there were caring individuals within the staff who genuinely tried to provide support during difficult times. A daughter praised specific employees by name for their compassion and efforts during her mother’s rehabilitation after suffering from COVID-19. She emphasized that open communication was essential and encouraged others to voice concerns so that management could address issues proactively—a stark contrast to many previous reviews which highlighted indifference.

However, even amidst these positive notes, several complaints consistently surfaced regarding food quality and meal service within the facility. Many residents reported experiencing poor food options that were either inedible or lacking nutritional value altogether; weight loss due to inadequate meals was evidently a concern for some individuals newly admitted into rehabilitation programs. Even though some improvements were documented over time in this area according to one reviewer's account, it appears food remains an issue worthy of further attention based on numerous experiences shared by families.

Lastly, various reviewers echoed sentiments about staffing inconsistencies—specifically how weekend staffing levels seemed insufficient compared to weekdays leading to decreased attentiveness towards patients' needs during those times. While some nurses showed dedication and professionalism during weekday shifts, weekend coverage did not always meet these standards according to multiple accounts noting gruff behavior from aides ill-equipped to manage residents effectively during off-hours.

In conclusion, while there are indications that certain staff members actively strive toward providing compassionate patient care at Chestnut Hill Lodge Rehabilitation, overwhelming trends underscore serious concerns regarding cleanliness standards across facilities alongside troubling discrepancies related both medically and socially between different shifts worked throughout each week depending upon whoever happens (or does not happen) on duty each day—a reality placing vulnerable loved ones at risk amidst an already challenging healthcare landscape exacerbated further under recent global events such as COVID-19 pandemic pressures faced universally across all caregiving environments today!

Hospitals

• Chestnut Hill Emergency Room (0.4 miles)
• Albert Einstein Employee Health Center (4.7 miles)
• Abington Hospital, Widener Building (5.1 miles)
• Abington Memorial Hospital (5.2 miles)
• Fox Chase Cancer Center (6.2 miles)
• Temple University Hospital (6.3 miles)
• Holy Redeemer Hospital (6.9 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.6 miles)
• Rite Aid (2.8 miles)
• CVS Pharmacy (3.1 miles)

Transportation

• Stenton Station (2.3 miles)
• SEPTA Jenkintown-Wyncote Station (3.8 miles)
• Ambler Station (4.8 miles)
• Septa Wayne Junction Station (5 miles)

Restaurants

• Chick-Fil-A (2.9 miles)
• McDonald's (3.3 miles)
• McDonald's (3.8 miles)
• Dalessandro's Steaks (3.8 miles)
• Custard & Cakes Creamery (4.2 miles)
• Miller's Ale House (4.5 miles)
• McDonald's (5.6 miles)

Cafes

• Starbucks (3.7 miles)
• Pilgrim Roasters (4.3 miles)
• The Landing Kitchen (4.7 miles)
• Backyard Beans Coffee (4.8 miles)
• Panera Bread (5.3 miles)
• Starbucks (5.4 miles)
• Starbucks (5.7 miles)

Physicians

• Mid Atlantic Retina (3.8 miles)
• Simms Hank Md Albert Einstein Medical Center Philadelphia (4.7 miles)
• AMS Cardiology (6.2 miles)
• Main Line Spine (7.7 miles)
• Frankford Avenue Health Center (8.1 miles)

Theaters

• AMC Plymouth Meeting Mall 12 (4.3 miles)
• AMC 309 Cinema 9 (8.5 miles)

Parks

• Fairmount Park (6.7 miles)
• Homested Park (6.8 miles)
• Champion Park Playground (7.4 miles)
• Womrath Park (8.1 miles)
• Clem MacRone Memorial Park (8.1 miles)
• Stony Creek Sports Park (8.5 miles)
• Palmer Doggie Depot (8.5 miles)