Complete Care at Harston Hall in Flourtown, PA
Save350 Haws Lane, Flourtown, PA 19031
For more information about senior living options: (844) 490-3973
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The staff are amazing and treat residents like family. The care is excellent and staff are always available. The facility provides a warm, caring environment with friendly, professional staff. The staff are gracious, attentive, and quick to address concerns. Brian Hinson, the activities director, keeps residents engaged with enjoyable activities. Families are welcomed by a helpful front desk and social workers who keep them informed. The facility is clean, well maintained, and has a serene atmosphere. Therapy services are great and staff help residents progress toward going home. The staff consistently show kindness, respect, and a desire to do right by residents. The facility hosts events and activities that residents and families enjoy. Many reviewers would recommend Harston Hall for its caring staff and quality care.
Harston Hall is described by a reviewer as a nightmare and not recommended for loved ones. One reviewer warned: "You will die in this place," advising others to stay away. The facility is described as filthy and poorly maintained, with extremely dirty resident rooms, gnats, and no evident housekeeping. Residents were left for hours in their own urine and feces, without timely assistance. There were allegations of illegal administration of medications and widespread med shortages. Communication with administration is poor; promises go unfulfilled and at least one administrator was accused of lying; phone lines are rarely answered. The halls reportedly smell like bowel and the building does not appear clean overall. The elevator was broken and there is insufficient staff coverage, leading to delays in assistance. Some staff were described as lazy or having a bad attitude, with poor bedside manner.Complete Care at Harston Hall in Flourtown, PA is best suited for families seeking strong post-acute rehab and a warm, engaging community where daily activities and personal attention are emphasized. The facility earns praise for recovery-focused therapy, a welcoming atmosphere, and a staff that often treats residents like family. When the rehab timeline is central - therapy that advances function, social workers who keep families in the loop, and a locally familiar feel - Harston Hall stands out as a compelling option. For families prioritizing proactive advocacy and hands-on oversight, this community can deliver meaningful progress and a sense of reassurance during a stressful transition.
That said, some families should consider alternatives. For those who cannot tolerate even occasional lapses in safety, medication management, or basic communication, alternative choices may be wiser. Several reviews flag serious concerns around medication errors, gaps in sepsis awareness, and inconsistent communication with families or hospital partners. A subset of residents and families report conditions that feel unsafe or poorly maintained, including instances of delayed care, cleanliness issues, and uneven responsiveness. If patient safety, predictable staffing, and rigorous, transparent reporting are non-negotiables, it is prudent to explore other options and compare Medicare surveys and inspector findings closely.
The strongest pro of Harston Hall is its rehab and activity ecosystem. Families consistently note that therapy teams are capable, attentive, and effective at helping residents regain function. The nursing and support staff are frequently described as kind, professional, and responsive to concerns, with social workers and activity directors delivering a level of engagement that can lift spirits and motivate progress. In many cases, this supportive environment translates to tangible improvements and a smoother transition back home, which can offset the ordinary frictions of care in a nursing facility. When the goal is to re-energize independence and provide meaningful day-to-day structure, these elements carry substantial weight.
Yet the main drawbacks cannot be ignored, because they directly touch safety and reliability. Staffing shortages, perceived gaps in supervision, and occasional lapses in basic care routines appear in several accounts. Some reviewers report delays in answering calls or requests, missed communication about plans, and uneven warmth from certain staff members. There are also recurring complaints about food temperature and overall cleanliness, including furniture and rooms that feel dated or not consistently maintained. A few testimonials describe dramatic negative experiences - ranging from feeling ignored to observations of unsafe conditions. Taken together, these issues do not negate the positives, but they do tilt the balance for families who value rock-solid safety, strict adherence to care plans, and consistent, high-level housekeeping.
Families evaluating Harston Hall should approach with a clear, proactive plan. Start by reviewing the most recent Medicare rating and survey results, but go beyond the score: request concrete examples of how medication management and infection control are handled, and ask to speak with the director of nursing about staffing patterns, shift coverage, and escalation procedures. Schedule a visit at different times of day to observe nurse aides, housekeeping, and the therapy team in action. Test the communication loop by asking how information travels to families, how quickly questions are answered, and who is accountable when concerns arise. If the answer is satisfactory and you see a true culture of safety alongside the strong rehab program, Harston Hall can be an excellent fit with proper oversight.
The conclusion is practical and decisive: Harston Hall is a compelling choice for rehab-focused care where therapy quality and a caring environment drive outcomes. For families who can sustain vigilant oversight, advocate effectively, and insist on consistent staffing and cleanliness, the positives are likely to outweigh the drawbacks. However, for those who require unwavering reliability in safety, medication management, and daily operations, it is essential to compare alternatives and validate that the care model aligns with the resident's needs and the family's expectations. This facility can deliver - with the right level of engaged, ongoing oversight.
21 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Philadelphia International (16 miles away) Trenton-Mercer County (24 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Located in Flourtown, PA, Complete Care at Harston Hall offers a comprehensive range of amenities and care services for seniors seeking assisted living. Our fully furnished facility provides a comfortable and homely environment for our residents.
In terms of amenities, we provide cable or satellite TV, Wi-Fi/high-speed internet, and telephone services to ensure that our residents stay connected with their loved ones. Our dining room serves delicious meals prepared by our experienced staff, with special dietary restrictions taken into consideration. For those who prefer to prepare their own meals, we offer kitchenette facilities.
Our beautiful outdoor space and garden provide a serene setting where residents can relax and enjoy nature. Housekeeping services are also provided to maintain cleanliness and hygiene in the community.
At Complete Care at Harston Hall, we prioritize the well-being of our residents. With 24-hour supervision, assistance with activities of daily living such as bathing and dressing, as well as transfers, our dedicated caregivers ensure that residents receive the support they need throughout the day. Medication management is also available to ensure medication schedules are followed accurately.
We understand the importance of mental wellness, which is why we offer a mental wellness program to promote emotional well-being among our residents. We also coordinate with health care providers to ensure seamless communication and coordination of medical needs.
Transportation arrangements can be made for medical appointments through our convenient transportation service. Additionally, there are several cafes, pharmacies, restaurants, theaters, and hospitals nearby for easy access to essential services and entertainment options.
At Complete Care at Harston Hall in Flourtown, PA, we strive to provide a comfortable and caring community where seniors can receive the assistance they need while enjoying an active lifestyle filled with engaging activities.
Complete Care at Harston Hall is located at 350 Haws Lane, Flourtown, PA 19031 in Montgomery County, Pennsylvania
Complete Care at Harston Hall on seniors.fyi includes 5 photos including images showing windows, bedroom, architecture, interior, dining, decor, physical therapy, exercise equipment, and more.
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