850 Papermill Road, Glenside, PA 19038
For more information about senior living options: (844) 490-3973
What level of care are you interested in?
Assisted Living
Memory Care
Independent Living
Skilled Nursing Facility
Continuing Care Retirement Community (CCRC)CCRC
Other
Monica is described as handling everything with grace and poise. Monica promptly replaced missing clothes and arranged next-day delivery. Monica's compassionate approach helped Nan tolerate the procedure by adjusting pain management. Gina Disney and Jim provided excellent physical therapy, helping the patient walk, stand, and climb stairs. The staff were friendly, accommodating, and consistently positive. The facility was very clean and open-spacious, with nice staff. Lee was awesome, and the nurses were super nice and helpful. Food service and medical care were described as top notch.
The care is atrocious and the majority of staff are useless, with no communication between shifts. The facility is unclean and in disrepair, with things frequently breaking down. There is a great shortage of skilled staff on every shift, making medical attention hard to obtain. The food service is awful and meals are inconsistent or improperly prepared. The air conditioning was not working on arrival, with no adequate resolution offered. Patients are left in gowns for days without showers or proper care, and medications are mishandled or delayed. The night staff does nothing but leave issues for the next shift, showing a lack of accountability. The reviewer cautions not to send a loved one there.The experiences shared about this facility run a broad spectrum, from moments of remarkable human care to episodes that suggest systemic gaps. On the high end, several reviews center around a single corporate contact who seemed to make a profound difference for a patient and their family. Monica, described as graceful and poised, became the touchstone for how a difficult situation could be handled with empathy and efficiency. One family member recounted a crisis involving missing clothes for Nan, which Monica resolved by arranging replacements and coordinating overnight delivery from Amazon. The reviewer highlighted how Monica explained the link between Nan's anxiety and her pain, and suggested timing Nan's pain medication to ease a painful leg treatment. This combination of practical problem-solving and compassionate clinical understanding left the writer with a lasting impression: Monica, an exceptional, nearly angelic figure in the facility, someone they hoped the company would recognize and value. Though they could not remember her last name, the sentiment was clear: her approach defined what excellent care could feel like.
Another voice in these reviews comes from a patient who arrived after a lengthy hospitalization at Einstein. This person needed inpatient care to rebuild leg strength and to continue IV antibiotics, and they arrived with a mix of hope and apprehension about entering a nursing home setting. Their first impression was tempered by a perception of disorganization among staff - an impression characterized by repeated "mumbo-jumbo" and a sense that tasks were being shuffled rather than efficiently executed. Yet, even in the midst of organizational frustration, there were bright spots. The reviewer did not shy away from describing the harsh realities of daily life in the facility: the food was described as among the worst imaginable, with a peanut butter and jelly sandwich that practically had no jelly and a dearth of beverages. They painted a vivid picture of limited meals and drinks, with little juice and watered-down "red drinks." The call button and assistance for immobility were inconsistent, sometimes taking hours to respond. The overall tone acknowledged that staff members were often friendly and doing their best under stressful conditions, but the systemic shortages of highly skilled staff and the sheer volume of work created an environment that could feel disheartening and exhausting for a patient navigating recovery.
Amid the challenges, the same reviewer highlighted two treasure-dropped anchors of hope: the dedicated physical therapy team. Gina Disney (spelled Disney by memory) and Jim stood out as individuals who truly moved the patient forward. Descriptions of Gina and Jim emphasize their genuine care, daily routines, and hands-on encouragement that allowed the patient to achieve significant milestones: walking, climbing stairs, stepping up and down in the gym, and progressing toward a better functional baseline. The patient's gratitude toward Gina and Jim was palpable, with appreciation for their persistent support that helped him stay on a positive path during a difficult transition.
Family members who visited over time offered a contrasting, but equally powerful, compliment to the facility. One reviewer, whose brother had been in the care center for more than a year, described a consistently clean room, and a staff presence that extended across every tier - from the receptionist to the nursing staff, maintenance workers, and support teams. They termed the care "top notch" and conveyed a sense of reassurance and peace of mind, underscoring the importance of reliable, clean, and respectful daily care when a loved one lives in a long-term setting. Phrases like "A-1" and "best place to have your family" recurred in their notes, painting a portrait of a facility whose daily operation could feel steady and dependable to families who rely on it.
Several concise snapshots across multiple reviews reinforced a positive, even cheerful, atmosphere. Phrases such as "Cool staff. Funny residents. Smooth shift.", "Great job. Friendly staff.", "Nice and professional staff," and "Very clean, open, spacious facility" captured the consistent appreciation for kindness, warmth, and cleanliness. Staff members like Lee were singled out as exceptional, and the overall sentiment throughout these notes suggested that, when well-managed and adequately staffed, the facility could feel like a welcoming, supportive community within a medical setting. The recurring emphasis on cleanliness, approachable supervisors, and helpful CNAs reinforced a belief that the facility could deliver respectable, even excellent, care in the right circumstances.
But the reviews do not shy away from the most troubling realities. A separate, more negative thread described the nursing staff as the weakest link, with strong frustration about persistent cleanliness issues and critical infrastructure failures ("the circuit has blown two of those nights" in a three-day stay). Even as supervisors were described as approachable and helpful, certain care experiences left readers feeling disappointed and concerned about safety and reliability. This balance - between individually kind and capable staff members and the broader faults in organizational execution - emerged repeatedly as the core tension for anyone evaluating the facility.
Perhaps the most alarming and emotionally charged account came from a family member who implored others not to send a loved one to the care center. This reviewer described a cascade of urgent failures: an air conditioner that failed during a heat wave, medication administration errors, a patient left in a gown for days without showers or changes, and a lack of timely assistance that extended to basic needs like bedding, blankets, and proper meals. The testimony painted a picture of a system overwhelmed by demand and understaffing, with repeated failures to communicate across shifts - the kind of pattern that erodes trust and, more importantly, endangers patients' health and dignity. The reviewer stressed that these issues were reported to supervisors and managers, yet the expected changes did not materialize, leaving a lasting impression of neglect and systemic neglect rather than isolated incidents.
In sum, the collection of reviews reveals a facility capable of extraordinary moments of compassionate, personalized care - epitomized by Monica's responsive leadership, Gina and Jim's transformative physical therapy, and a family's sense of reassurance when visiting a clean, orderly room and witnessing consistent courtesy from staff. Yet it also exposes persistent and serious shortcomings: inconsistent organizational communication, chronic staffing shortages, variable quality of care, inadequate meal service and hydration, unreliable responsiveness to calls, concerns about cleanliness and equipment, and alarming reports of neglectful conditions and unaddressed grievances. Taken together, these voices sketch a complex portrait of a facility that can be excellent under the right conditions but is not consistently meeting the standard many patients and families deserve. The clear call is for recognition and support of standout employees, coupled with meaningful, system-wide improvements to staffing, communication, and oversight to ensure every patient experiences the same level of dignity, safety, and respect across all shifts and days.
129 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Philadelphia International (15 miles away) Trenton-Mercer County (24 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Papermill Road Nursing And Rehabilitation Center in Glenside, PA is a well-equipped assisted living community that offers a range of amenities and care services to cater to the needs of its residents.
For convenience and comfort, there is a beauty salon onsite where residents can get haircuts, styling, and other grooming services. Cable or satellite TV is available for entertainment, and there is also community operated transportation for outings and errands. A computer center allows residents to stay connected digitally, while the dining room offers restaurant-style dining experiences.
In terms of recreation and wellness, the community provides a fitness room for exercise activities and a gaming room for leisure. There is also a garden and outdoor space to enjoy nature. A small library is available for those who love reading. Wi-Fi/high-speed internet ensures connectivity throughout the premises.
To support the care needs of residents, there is a 24-hour call system in place along with 24-hour supervision. Trained staff members provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management services are also provided. The facility caters to special dietary restrictions including diabetes diets.
In terms of socialization and engagement, concierge services are available to assist residents with their varied needs. Fitness programs are organized for staying active, while planned day trips provide opportunities for exploration. Resident-run activities encourage participation from all individuals. Scheduled daily activities ensure there is always something happening within the community.
The location of this assisted living community offers great accessibility to nearby amenities such as cafes, pharmacies, physicians' offices, restaurants, theaters, and hospitals.
Overall, the Papermill Road Nursing And Rehabilitation Center provides a comprehensive range of amenities and care services in a comfortable setting to meet the physical, social, and emotional needs of its residents.
Papermill Road Nursing And Rehabilitation Center is located at 850 Papermill Road, Glenside, PA 19038 in Montgomery County, Pennsylvania
Accela Rehab and Care Center at Springfield
Glenside, PA
Caring staff and clean, engaging environment with strong rehabilitation services.
Griswold Special Care Chestnut Hill
Erdenheim, PA
Helpful, dedicated caregivers who meet clients' needs.
Chestnut Hill Lodge Health And Rehab Center
Wyndmoor, PA
Some staff are caring and residents engage in activities.
Integrated Health Svc
Glenside, PA
Excellent access to nearby healthcare and amenities.
Home Instead - North West Philadelphia, PA
Philadelphia, PA
Compassionate, professional staff with clear family communication and flexible scheduling.
Fairview Nursing And Rehabilitation Center
Philadelphia, PA
Professional, organized administrator with friendly, attentive staff.
Wyndmoor Hills Health Care & Rehab Center
Wyndmoor, PA
Compassionate staff in a welcoming, well-decorated environment with clean private rooms and engaging activities.
Saint Joseph Villa
Flourtown, PA
Caring, faith-based staff in a renovated, home-like community with extensive on-site amenities.
Complete Care at Harston Hall
Flourtown, PA
Some staff provide compassionate care.
In-Depth Look at the VA Aid and Attendance Program
The VA Aid and Attendance program offers financial assistance to veterans needing help with daily activities due to health issues, available through a pension for low-income wartime veterans or an allowance for 100% disabled individuals. Eligibility depends on medical documentation of care needs and navigating guidelines about income and service history, with funds being usable for various healthcare-related expenses.
Nurturing Our Loved Ones: A Daughter's Journey in Caring for Her Mother
Please provide the content you'd like summarized.
Nurturing Our Elders: Linda's Journey of Supporting Her Mother
Linda's caregiving journey for her elderly mother, Joan, is marked by deep love and challenges as she navigates health changes, emotional support, and practical arrangements while learning to prioritize self-care and utilize community resources. Their evolving relationship highlights resilience and the universal themes of empathy and preparedness in caregiver experiences.
