Richmond Hill Rest Homes

Pros

• The staff are incredibly helpful and patient, taking time to care for residents.
• The staff answer questions and provide information, even on Sundays.
• Families speak highly of the home and the caregivers.
• The facility is regarded as one of the best, with residents treated like family and the houses clean and well maintained.
• Visitors are greeted by happy and respectful staff who help with concerns.
• Since new management took over, the houses are great and management and staff are respectful to residents and visitors.
• The management team and staff are professional and helpful, with residents appearing happy and well taken care of.
• A brand-new clinical management team has delivered many improvements, and residents are well cared for and happy to live there.
• New ownership and management are making great changes, including physician-led leadership and friendly staff.

Cons

• The reviewer claimed that the mother was being terribly mistreated at the facility, with the diabetic diet not followed and meals generally inadequate.
• The reviewer stated that medications were not given correctly or not at all.
• The reviewer reported being unable to reach anyone and having difficulty getting a hold of staff.

Review

What emerges from these accounts is a facility that has inspired a lot of warmth and pride among visitors, while also carrying some clear warnings about areas that still need attention. Across several visits and interactions, family members and loved ones repeatedly described a place where the people - both residents and staff - feel like a community. A recurring thread is the change and growth that have come with new leadership, and the sense that the staff genuinely cares about the residents' daily lives and happiness.

Several visitors highlighted how happy and supported their loved ones appear to be. They spoke of a home-like atmosphere where the staff are patient, respectful, and genuinely invested in answering questions and easing concerns. In one highly specific note, a visitor praised a particular staff member - Lacey - and others like Jacie and the wider team for taking care of the sister and the rest of the patients. The staff's willingness to take time to understand each resident's life and needs left a strong impression, with comments that caregivers know more about the sister's current life than family members do simply because they stay connected and attentive. This sense of care extended to the care team's responsiveness: when one staff member could not answer every question, she directed the visitor to her supervisor, who picked up the call on a Sunday and supplied the needed information. It's a portrait of a facility where ongoing questions are treated as important rather than as an afterthought.

Yet the reviews also show a spectrum of experience, rooted in operations and access. A few entries flagged practical frustrations - primarily around communication and accessibility. One reviewer noted difficulty in reaching anyone at the facility, highlighting a gap that can be frightening for families seeking timely information. Despite that difficulty, the same notes frequently return to the staff's helpfulness and the positive interactions with residents and visitors, suggesting that when staff can connect, they make a strong, positive impression.

Several reviews focus on the sense of family and community within the residence. One reviewer called the facility one of the best they have worked with, describing the residents as having become like family and the environment as clean, with management portrayed as awesome. The sentiment that "the houses are clean" and that management is supportive even when overworked by past missteps captures a common theme: a strong present-day commitment to care and improvement, even if the previous period left ongoing challenges to clean up. The new or restructured management team is repeatedly credited with making meaningful changes, and the general tone is one of optimism about ongoing reforms.

The visitor experience during tours and visits further reinforces the improvement narrative. A visitor recounted an amazing experience with the management team and staff on duty - the professionals were described as very professional and helpful, and several residents appeared happy and well cared for. Another note mentions a "brand new all clinical management team on site," with numerous improvements and staff beginning to get to the bottom of previous issues. The description emphasizes that residents are well cared for and happy to live there, suggesting a thriving, well-run environment under new leadership. The impression of the facility as clean, well managed, and smelling pleasant is echoed by multiple reviews, reinforcing the sense of a fresh start and a renewed standard of care.

There is also a sense of location and atmosphere that reviewers found appealing. One visitor remarked on the pleasant porch-sitting vibe, noting residents living there like their own house and the porch as a sign of a welcoming, home-like environment. This observation, along with mentions of a nice location and friendly staff, contributes to a broader picture of a place that tries to blend professional care with personal, comfortable living spaces. The emphasis on cleanliness, with specific praise about the houses smelling good, aligns with the overall sense that the facility is clean, orderly, and designed to feel less institutional and more like a welcoming home.

Against this backdrop of praise, a significant caution appears in at least one account: after a weekend visit, a family member expressed deep concern about the treatment of her mother, alleging mistreatment, failure to feed the diabetic diet, inadequate meals, and potential medication issues. The reviewer explicitly stated that the mother was being terribly mistreated, not fed according to her diabetic diet, meals were inadequate, and medications were not given correctly or at all. This single account introduces a serious red flag that contrasts with the otherwise positive portrayals of care and attentiveness, underscoring that, for some families, the level of safety and nutritional management requires ongoing vigilance and accountability.

Overall, the collection of reviews paints a facility undergoing meaningful change. New ownership and management are repeatedly cited as catalysts for improvement, bringing together a team of professionals - described as well-known physicians and clinical leadership - who are focused on addressing past issues and restoring trust. Residents and families frequently describe a clean, respectful, and caring environment where staff go beyond the basics to support daily life, answer questions, and foster a sense of home. At the same time, the more critical voice reminds readers that access to information and consistent adherence to dietary and medication protocols are essential, and that there is still work to be done to ensure every resident receives the highest standard of care consistently.

This part of Asheville, North Carolina offers a variety of amenities that may appeal to seniors looking for a vibrant community. With a range of restaurants, cafes, and pharmacies within close proximity, residents can easily access essential services and enjoy dining options. Nearby hospitals and physicians provide convenient healthcare options, while parks such as Memorial Stadium offer opportunities for outdoor recreation. Additionally, places of worship like St John's Episcopal Church and St Joan of Arc Roman Catholic Church cater to spiritual needs. Overall, this area provides a well-rounded environment for seniors seeking comfort and convenience in their daily lives.

Restaurants

• Zillicoah Beer Company (0.5 miles)
• Salvage Station (1.4 miles)
• River Duck (1.6 miles)
• Smoky Park Supper Club (1.8 miles)
• Five Points Restaurant (1.8 miles)
• Whit's Frozen Custard (1.8 miles)
• McDonald's (1.9 miles)

Physicians

• Pisgah Institute (0.9 miles)
• MAHEC Family Health Center at Newbridge (1.6 miles)
• Dedman Karen MD (1.8 miles)
• The Eye Center (2.1 miles)
• Jody S Harrison (2.2 miles)
• Dermatology of North Asheville (2.2 miles)
• Anthony Weisenberger, MD (2.4 miles)

Hospitals

• Highland Hospital (0.9 miles)
• Mission Hospital Operating Room (3.3 miles)
• Mission St Joseph's (5.9 miles)

Pharmacies

• CVS Pharmacy (1.8 miles)
• Walgreens (2 miles)
• Walgreens (2 miles)
• Ingles Market (2.2 miles)
• Genoa Healthcare (2.4 miles)
• Good Neighbor Pharmacy (2.6 miles)
• Walgreens (2.6 miles)

Cafes

• Starbucks (1.9 miles)
• Pollen (2.1 miles)
• High Five Coffee (2.2 miles)
• Green Sage Cafe Downtown (2.3 miles)
• Taco Billy (2.5 miles)
• Vortex Doughnuts (2.5 miles)
• BattleCat Coffee Bar (2.5 miles)

Parks

• Memorial Stadium (2.9 miles)
• Tanbark Ridge Overlook (6.2 miles)

Places of Worship

• St John's Episcopal Church (4.5 miles)
• St Joan of Arc Roman Catholic Church (6.1 miles)