95 Richmond Hill Road, Asheville, NC 28806
For more information about senior living options: (866) 208-4318
Overall Review of Richmond Hill Rest Home 5
Pros
The staff are incredibly helpful and patient.- They take the time to care about residents and answer questions.
- The residents become like family.
- The houses are clean and management is awesome.
- The management team is professional, respectful, and on site.
- New ownership and management are making great changes.
- Residents are well taken care of and happy to live there.
Cons
They were unable to reach anyone and found it difficult to get ahold of.- The reviewer states the mother was being terribly mistreated at the facility, with meals not meeting her diabetic diet and medications not being given correctly or at all.
- One staff member couldn’t answer some questions, though they were directed to the boss who provided the needed information.
- The facility was described as overworked due to past management.
Review
Richmond Hill Rest Home 5 in Asheville is best suited for families seeking a small, home-like assisted living option where care feels personal and staff cultivate real, resident-centered relationships. This community tends to reward households that value daily warmth, porch conversations, and staff who know residents’ histories and routines. It is especially appealing when new ownership has prioritized a cohesive, neighborly atmosphere, clear pathways for questions, and a sense that residents are treated as members of a close-knit community rather than as numbers.
Those who should consider alternatives are families with pressing needs for ironclad, 24/7 accessibility to administrative staff, stringent and consistently executed medication protocols, and a track record of no serious care concerns. If reliable, day-to-day communication is non-negotiable, or if a resident requires highly structured clinical oversight, this may not be the optimal match. Also, families wrestling with reports of maltreatment or inconsistent meal planning will want to weigh other options where governance and accountability are more transparent and consistently demonstrated.
On the upside, the most salient strengths are tangible and meaningful: staff members consistently come across as patient, helpful, and genuinely devoted to residents. Visitors frequently describe the environment as a place where residents feel cared for, with staff who answer questions, soothe worries, and treat the home like a family dwelling rather than a clinical setting. The property itself often comes across as clean, smelling fresh and well maintained, with residents appearing happy and engaged in familiar routines. New ownership and an on-site clinical management team have driven visible improvements, and feedback repeatedly highlights respectful interactions between caregivers, residents, and visitors. When the dynamics are right, this creates a sense of stability and belonging that families value highly.
Yet the downsides cannot be dismissed. A recurring friction point is communication, instances where calls or questions don’t get prompt answers, with staff directing concerns to higher levels of management that can stretch response times. Several reviews point to a period of transition under new leadership, including staffing pressures and residual issues from past management. More concerning are specific, severe complaints about care processes: reports that meals did not align with a diabetic diet, and allegations that medications were not administered correctly or at all. Such claims, even if singular in review history, strike at the core of trust families place in this setting and demand careful scrutiny before placement. The “unable to reach anyone” refrain, albeit infrequent, underscores a potential vulnerability in crisis responsiveness that cannot be overlooked.
The key is to weigh the visible improvements against the safety signals. The improvements under new ownership, cleanliness, resident happiness, staff professionalism, and a palpable shift toward more attentive care, help offset some elevated risk factors, but they do not completely neutralize the potential downside. For families willing to take an active, ongoing role in care oversight, this community can be a compelling, cost-effective match. For others, especially those prioritizing consistent clinical governance and fail-safe communication every day, the risk may outweigh the benefits. Prospective residents should probe care plans, medication administration policies, and staffing coverage at peak hours, and demand concrete examples of how past complaints were addressed.
In the end, Richmond Hill Rest Home 5 is a practical choice for families who value a warm, resident-centric atmosphere and are prepared to engage actively with the care team to safeguard quality. It suits those who want a personable setting with a sense of home, and who trust the new management to sustain ongoing improvements. Alternatives are worth considering for families needing rock-solid consistency in clinical oversight and unambiguous, always-accessible communication. If choosing this community, schedule a thorough tour with the administrator, request recent care plans and menus, ask pointed questions about medication protocols, and insist on meeting several staff members and several residents to gauge consistency. Ensure a clear plan for regular updates and a direct line for emergencies, and set explicit expectations about response times and accountability. With due diligence, this home can deliver a meaningful quality-of-life upgrade for the right resident, while remaining mindful of the need for robust oversight to prevent any fragile gaps in care.
12 resident community capacity
Assisted Living
Board and Care Home
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Asheville Regional (13 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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