Emerald Ridge

Pros

• Erica, the CNA, is described as a kind and gentle young lady who provided sweet care.
• The Admissions Director, Ginger J., was praised for her helpfulness in explaining options and benefits during a stressful time.
• The staff at Emerald Ridge treated residents and families like family, creating a supportive environment.
• The therapy team at Emerald Ridge was knowledgeable and included therapy dogs that brought joy to residents.
• Many reviewers noted the friendliness of the staff and their dedication to assisting residents.
• One reviewer appreciated the clean environment and professionalism displayed by the facility's staff.

Cons

• The staff at Emerald Ridge are inattentive and slow to respond to calls for help, leading to a frustrating experience for residents and their families.
• Many residents appeared drugged, with blank stares and lack of engagement, indicating poor care.
• The facility is described as dark and dismal, with uncomfortable seating arrangements that do not promote resident well-being.
• Communication regarding the resident’s progress was inadequate, failing to meet the promises made by the facility's "Journey Home" program.
• Personal belongings were lost or misplaced upon discharge, causing distress for the family and leading to accusations of negligence in laundry handling.
• Discharge planning was poorly executed, with staff showing a lack of organization and communication about agreed-upon times and necessary items.
• Significant skin conditions were overlooked during the resident's stay, raising concerns about the level of attention given by the nursing staff.

Review

Emerald Ridge, a rehabilitation facility, has received a mix of feedback from families of residents, highlighting both commendable care and significant concerns about the quality of service and environment. Among the most heartfelt praise is for Erica, a CNA whose kind and gentle demeanor has endeared her to many, particularly in times of profound stress and loss. One family shared their appreciation for Erica’s compassionate nature, recognizing her as a standout caregiver who embodies the type of nurturing presence that is invaluable in such settings.

Ginger J., the Admissions Director at Emerald Ridge, also garnered high praise from another family member. They described her as instrumental in facilitating their mother's transition from hospital to rehabilitative care. Ginger's detailed explanations regarding insurance options and logistics helped ease the family's worries during what was undoubtedly a challenging time. The support continued upon admission when both Ginger and Unit Manager Jessica personally welcomed the resident—an act that made the difficult transition much smoother. Additionally, residents benefit from therapeutic interactions with therapy dogs, which significantly enhances emotional well-being.

However, despite some positive experiences related to staff members like Erica and Ginger, it appears there are deep-seated issues within Emerald Ridge. Several reviews express dissatisfaction regarding overall staff attentiveness. Families have reported long waits for assistance when calling for help. Inconsistent medication schedules only further heightened their frustrations with care delivery—describing an overall atmosphere where basic tasks were neglected, and residents received less than adequate attention.

Perhaps more alarming are reports concerning personal belongings mishandling during discharge processes. One detailed account highlights serious lapses in communication surrounding patient property: clothes misidentified as belonging to another resident were sent home instead of the actual items owed to them. Complaints regarding laundry services—outsourced by corporate management—pointed toward systemic issues regarding monitoring and accountability within the facility’s operations.

Communication failures appear to be a recurring theme as well; promises made by Emerald Ridge’s "Journey Home" program regarding regular updates on resident progress were not upheld according to several families' experiences. In one case, entitled communication about meetings intended for family involvement failed to materialize. Notably problematic was an incident involving incomplete discharge paperwork that overlooked serious medical conditions affecting patients’ skin integrity—conditions that warranted immediate medical attention but were neglected by nursing staff.

The overall atmosphere at Emerald Ridge has also drawn criticism; some reviews depict it as dark and unwelcoming, with minimal comfortable seating available for residents or visitors alike—a stark contrast to what one might expect from a facility meant for rehabilitation and recovery. Those minimalistic environments reportedly fostered feelings of despair among residents rather than uplifting spirits conducive to healing.

In sum, while Emerald Ridge has highlighted individuals within its ranks who provide compassionate care amid trying circumstances—the overarching narrative reveals fundamental shortcomings in operational management related to communication practices, environmental comfort levels, personal property handling during discharges—and adequate nursing vigilance concerning patient health outcomes—all necessitating urgent attention if they hope to improve perceptions among current and prospective families seeking rehabilitative services for loved ones.

This area of Asheville, North Carolina offers a convenient and accessible location for senior living. With several physicians, pharmacies, hospitals, and cafes nearby, residents have easy access to healthcare services and dining options. The proximity to Memorial Stadium and Tanbark Ridge Overlook provides opportunities for outdoor recreation and enjoyment of nature. Additionally, the presence of St John's Episcopal Church offers a place of worship for those seeking spiritual connections. Overall, this neighborhood provides a well-rounded environment with essential amenities for seniors looking to reside in a vibrant community.

Physicians

• MAHEC Family Health Center at Newbridge (0.6 miles)
• Pisgah Institute (2.3 miles)
• Dedman Karen MD (2.9 miles)
• Jody S Harrison (3.3 miles)
• Dermatology of North Asheville (3.3 miles)
• French Broad Pediatrics (3.4 miles)
• Anthony Weisenberger, MD (3.5 miles)

Pharmacies

• Ingles Market (1.7 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (3.8 miles)
• Walgreens (4.2 miles)
• CVS Pharmacy (4.4 miles)

Restaurants

• Avenue M (1.9 miles)
• McDonald's (1.9 miles)
• Zillicoah Beer Company (1.9 miles)
• Whit's Frozen Custard (2.3 miles)
• Five Guys Burgers & Fries (3 miles)
• Chick-Fil-A (3.1 miles)
• Five Points Restaurant (3.1 miles)

Hospitals

• Highland Hospital (2.6 miles)
• Mission Hospital Operating Room (5 miles)
• Mission St Joseph's (7.7 miles)

Cafes

• High Five Coffee (3.7 miles)
• Green Sage Cafe Downtown (3.7 miles)
• Pollen (3.8 miles)
• Starbucks (4.1 miles)
• Vortex Doughnuts (4.1 miles)
• Taco Billy (4.5 miles)
• BattleCat Coffee Bar (4.6 miles)

Parks

• Memorial Stadium (4.4 miles)
• Tanbark Ridge Overlook (5.2 miles)
• Blue Ridge Parkway (7.5 miles)

Places of Worship

• St John's Episcopal Church (5.1 miles)