The Crossings At Reynolds Mountain in Asheville, NC
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41 Cobbler's Way, Asheville, NC 28804
For more information about senior living options: (844) 490-3973
Harmony at Reynolds Mountain is a beautiful IL/AL facility. The team is absolutely amazing and has great customer service and care. There are many activities for residents, staff, and vendors. The new administrator and her team are making an amazing improvement at this beautiful community. The staff are friendly and caring; residents and staff are happy. The facility itself is beautifully maintained, with bright and welcoming common areas. The meals are wonderful, and dining services have turned around under the new director. This is one of the favorite communities to visit, and it makes visitors feel at home. The apartments are very nice and the residents are very friendly.
The facility provided very little assistance, with residents being found on the floor and receiving minimal care. Administration failed to submit paperwork for long-term care insurance, preventing reimbursements. They charged extra for a piece of furniture and then charged rent after the resident moved out. Staff turnover was high, and promises were not kept because the referenced staff no longer worked there. The facility was consistently under-staffed and dirty, with surly management. A memory care resident choked to death and 911 was never called. Medications were given incorrectly at times, safety protocols were not followed, and residents were bruised. The dining service quality declined, with meals described as poor and overpriced. Maintenance issues persisted, such as light bulbs not being changed and residents lacking hot water for months. Night nursing staff was described as a nightmare. The facility is extremely expensive and keeps raising prices while amenities decline. Marketing communications were inconsistent and unresponsive.The Crossings At Reynolds Mountain is best suited for families who prize a polished, inviting campus with abundant social life and easy access to Asheville. The community’s strongest appeal lies in its atmosphere: bright common areas, well-appointed apartments, a lively activities calendar, and hospitality-driven dining. It works for families who want a place that feels like a complete campus, where residents can participate in a range of programs and visits are convenient. The caveat is that care quality and reliability hinge on ongoing staffing and leadership stability, so this is a setting that demands active family involvement in care planning, oversight, and billing to ensure promises meet performance.
Alternatives should be seriously considered by anyone prioritizing consistent hands-on care, transparent operations, and stable leadership. In the Asheville area, look for communities with demonstrated nurse-to-resident ratios, dependable on-site or closely integrated medical oversight, and clear, timely billing practices. If memory care or high-acuity assisted living is the primary need, seek facilities with longstanding memory care specialization and fewer reports of staff turnover or safety lapses. Families sensitive to price volatility or administrative friction will want options with straightforward contract terms and predictable monthly charges. In short, this is a choice worth evaluating against peers that emphasize steadier operations, stronger accountability, and tighter care alignment with resident needs.
The most persuasive positives center on the facility’s aesthetic, environment, and social vitality. The Crossings At Reynolds Mountain frequently earns praise for attractive public spaces, cleanliness, and engaging programs. Several reviews highlight friendly, caring staff and meals that can be excellent, especially when the dining leadership is stable and responsive to resident preferences. The ability to move between independent living, assisted living, and memory care within the same campus is a meaningful convenience for families planning transitions. There is also genuine appreciation for leadership when improvements take hold, with accounts noting enhanced staffing, care, and activities after administrative changes. Taken together, these elements can deliver real quality-of-life value when operations run smoothly and staff retention is solid.
Yet the scale of concerns documented by families cannot be ignored. Recurrent themes include under-staffing, high turnover, and inconsistent follow-through on commitments made during tours or intake. Several reviewers report miscommunications or promises that vanished after move-in, complicating insurance reimbursements and even triggering disputes over charges for furniture or overdue deposits. Safety and quality concerns surface in some memory-care experiences, including reports of medications errors, delayed assistance, and critical safety gaps. A handful of critiques describe housekeeping and maintenance lapses, late or missing responses to requests, and, in some cases, problematic dining experiences tied to staffing levels. Taken together, these issues represent real risk to the consistency and reliability families expect.
On balance, the consistent thread is that care and culture on the ground can be excellent when staffing and leadership are stable, but deteriorate when turnover intensifies or administrative focus drifts. The strongest offset to the negatives comes from genuine resident-centered care when directors and frontline teams align around clear expectations, transparent communication, and dependable operations. Families who see that dynamic, where administrators are accessible, staff feel supported, and resident needs are promptly addressed, will likely experience the best outcomes. Conversely, if staffing instability and opaque financial practices persist, the same campus quickly loses its competitive edge and meaningful trust erodes.
Decision-makers should enter with a disciplined checklist: verify current leadership stability and staffing ratios, request direct contact with the nursing team, and obtain written assurances on care plans, safety protocols, and medication administration. Probe the dining program by sampling a menu and asking for a recent nutrition audit or chef’s note, and ask to tour the memory-care area with a focus on safety features, staff responsiveness, and individualized care routines. Demand transparent billing explanations, current disclosures about deposits and refunds, and a clear process for resolving disputes. When these elements align, The Crossings At Reynolds Mountain can offer a warm, engaging environment that families can feel confident about. If they do not, it may be wiser to pursue a community with steadier leadership, tighter control of operations, and a demonstrably higher standard of consistent care.
99 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Asheville Regional (14 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Crossings At Reynolds Mountain in Asheville, NC offers a comprehensive range of amenities and care services to ensure a comfortable and fulfilling lifestyle for its residents. The community provides a beauty salon and gaming room for residents to socialize and pamper themselves. Cable or satellite TV, Wi-Fi/high-speed internet, and a small library are available for entertainment and relaxation. Community-operated transportation and transportation arrangement services are provided for convenience, including non-medical trips as well as transportation to doctors' appointments.
Residents can enjoy delicious meals in the dining room with restaurant-style dining options, accommodating special dietary restrictions. A fully furnished living space with private bathrooms and housekeeping services create a comfortable living environment. Move-in coordination is offered to assist residents during their transition into the community.
Health and wellness are prioritized at The Crossings At Reynolds Mountain. A fitness room and wellness center are available for physical activity and mental well-being programs catered towards residents' needs. Care services include 24-hour call system, supervision, assistance with activities of daily living such as bathing, dressing, transfers, medication management, diabetes diet support, meal preparation, and service.
The community boasts an array of nearby amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship to cater to various interests. Additionally, concierge services provide assistance in organizing resident-run activities within the community or planned day trips outside.
The Crossings At Reynolds Mountain in Asheville offers assisted living that focuses on providing top-notch care alongside an active and engaging lifestyle.
The Crossings At Reynolds Mountain is located at 41 Cobbler's Way, Asheville, NC 28804 in Buncombe County, North Carolina
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