The Crossings At Reynolds Mountain
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41 Cobbler's Way, Asheville, NC 28804
For more information about senior living options: (844) 490-3973
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Harmony at Reynolds Mountain is a beautiful IL/AL facility. The team is absolutely amazing and provides great customer service and care. There are many activities for the residents, staff, and vendors. The new administrator and her team are truly making an amazing improvement at this beautiful community. The residents and families are treated respectfully, and concerns are addressed quickly. The nursing staff, particularly those at the second level desk on the AL team, are fantastic. The staff at Harmony are the most supportive and caring people. The public areas, inside and out, and the individual apartments are clean and well maintained. The environment is warm and welcoming. The food is amazing and the dining experience is terrific. Jamie and her warm-hearted team are doing a wonderful job for the residents. Harmony has an engaged management team focused on resident needs.
The facility provided very little assistance in assisted living, with residents often found on the floor. The administration failed to submit paperwork to obtain long-term care insurance reimbursements. They charged an extra fee for leaving a piece of furniture in an apartment, based on the belief Habitat for Humanity would take it. There was frequent staff turnover, and promised commitments were denied because the previous staff member no longer worked there. After moving the mother out of memory care, the furniture was moved back in and rent was charged for a unit no longer occupied. The facility drained the resident's bank account, forcing the family to reverse an auto payment and fight corporate for months to recover charges. The facility was described as consistently under-staffed and dirty, with surly staff and management. There were reports of incorrect medications, medication shortages, bruised residents, and safety protocol violations in memory care. A memory care incident involved a resident choking to death, and 911 was not called. A deposit was held for years and only refunded after months, with a $500 deduction. Tours were allegedly used to give a misleading impression of care, with flowers, music, and full staff to look better than the reality.Harmony at Reynolds Mountain in Asheville, North Carolina, comes across in many hands as a community with real strengths and a number of troubling inconsistencies. On one side, many visitors and residents praise the setting for its beauty, the warmth of the people who work there, and the quality of meals and activities. On the other side, several families recount serious frustrations with staffing, administration, and how care was delivered to loved ones, sometimes with financial and logistical consequences that linger long after a move in or out. Taken together, the collection of experiences paints a complex portrait of a place that can be wonderfully welcoming at times and deeply challenging at others.
Several reviews center on sharp contrasts between initial impressions during tours and what happened after a loved one moved in. A number of families report that, in Assisted Living and Memory Care, their loved ones did not receive the level of care they were promised or expected. They describe periods when help was inconsistent, items were left on the floor or unattended, and staff turnover seemed high enough that promised commitments were frequently not honored when personnel departed. One family detailed a long-running pattern of promises made by sales or marketing that later proved inaccurate once their relative was a resident, followed by administrative hurdles, including delays in submitting long-term care insurance paperwork that would have helped with reimbursements. Accusations about improper billing surfaced as well - charges related to furniture left behind, misapplied rent, and furniture that was moved in and out of apartments in ways that generated extra fees - even after a resident had moved to a different level of care or had vacated a unit. In another case, a family described recurrent automated payments that dexterously drained a loved one's account, prompting the need to reverse charges and to press for refunds over an extended period.
The issue of administrative and financial management is echoed by several comments about billing practices and deposit handling. One reviewer reported that a deposit had been held for years, with repeated assurances of a refund that ultimately came with deductions they did not expect. The thread running through these accounts is the sense that promises were made - often by different staff members over time - that did not translate into timely, clear, or fair outcomes for families trying to navigate complex finances and transitions for their loved ones. While some reviewers acknowledge these financial frustrations, others point to improvements and express relief that certain administrative processes have become more transparent or responsive under new leadership.
Amid the cautionary notes, there is widespread praise for the facility's tangible strengths. Numerous reviewers describe Harmony at Reynolds Mountain as an "awesome community" with "great food" and a "great staff." They highlight accommodations appropriate to multiple levels of care and commend the dining service as well as the activities program. Several accounts emphasize the cleanliness and upkeep of both common areas and individual apartments, noting a homey, welcoming atmosphere. The culinary experience and the social calendar are repeatedly cited as reasons families feel engaged and residents feel well cared for when interactions are positive and frequent.
A central thread in the more favorable narratives is the impact of leadership changes and the resulting improvements in care culture. Specific commendations focus on the period after Jamie became involved as the executive director, with reviewers reporting notable progress in staffing stability, resident care, dining quality, and programmatic activities. When describing the new leadership, reviewers frequently mention a more cohesive management team and a visible commitment to resident well-being. Several family members express gratitude for the way the team, including Jamie and a broader circle of managers, has addressed concerns, improved communication, and created a more positive, supportive environment for residents and staff alike. The sentiment is that, despite prior challenges, the current leadership has helped the community become more responsive, with residents who are visibly happier and more engaged.
Many visitors and family members who return to the community repeatedly speak to the sense of warmth they observe in daily life. The staff are described as approachable and consistently friendly, with a perception that management is engaged and attentive to resident needs. Visitors repeatedly note how the environment feels welcoming - whether during tours, family visits, or routine interactions with kitchen and activities staff. Some reviews emphasize that Harmony at Reynolds Mountain can feel like a family setting, where residents are encouraged to participate in a variety of activities, and where the sense of community is palpable. In those accounts, the facility's strengths shine: thoughtful programming, strong culinary offerings, and a culture of respect and care from a broad spectrum of staff.
In sum, Harmony at Reynolds Mountain presents a nuanced picture. For some families, the facility has proven to be an excellent home for their loved ones, highlighted by caring staff, a lively activities calendar, and reliable dining services, all set within a beautiful, well-maintained environment. For others, the experience has been fraught with challenges around staffing levels, consistency of care, and administrative or financial reliability. The most pointed concerns revolve around the memory care and assisted living experiences, where residents' needs may be most acute, and where it is essential to have dependable staffing, quick response times, and transparent, fair handling of finances. Potential residents and families weighing Harmony at Reynolds Mountain would do well to visit multiple times, speak with a range of staff and residents, and verify promises in writing, just as they would with any senior living community that covers such a broad spectrum of care. The community's beauty, food, and engaged leadership offer compelling positives, while the reported inconsistencies serve as a clear reminder to perform due diligence and stay vigilant about care and administrative practices.
99 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Asheville Regional (14 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Crossings At Reynolds Mountain in Asheville, NC offers a comprehensive range of amenities and care services to ensure a comfortable and fulfilling lifestyle for its residents. The community provides a beauty salon and gaming room for residents to socialize and pamper themselves. Cable or satellite TV, Wi-Fi/high-speed internet, and a small library are available for entertainment and relaxation. Community-operated transportation and transportation arrangement services are provided for convenience, including non-medical trips as well as transportation to doctors' appointments.
Residents can enjoy delicious meals in the dining room with restaurant-style dining options, accommodating special dietary restrictions. A fully furnished living space with private bathrooms and housekeeping services create a comfortable living environment. Move-in coordination is offered to assist residents during their transition into the community.
Health and wellness are prioritized at The Crossings At Reynolds Mountain. A fitness room and wellness center are available for physical activity and mental well-being programs catered towards residents' needs. Care services include 24-hour call system, supervision, assistance with activities of daily living such as bathing, dressing, transfers, medication management, diabetes diet support, meal preparation, and service.
The community boasts an array of nearby amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship to cater to various interests. Additionally, concierge services provide assistance in organizing resident-run activities within the community or planned day trips outside.
The Crossings At Reynolds Mountain in Asheville offers assisted living that focuses on providing top-notch care alongside an active and engaging lifestyle.
The Crossings At Reynolds Mountain is located at 41 Cobbler's Way, Asheville, NC 28804 in Buncombe County, North Carolina
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