Emerald Ridge Rehab And Care Center
Save
25 Reynolds Mountain Boulevard, Asheville, NC 28804
For more information about senior living options: (844) 490-3973
What level of care are you interested in?
Assisted Living
Memory Care
Independent Living
Skilled Nursing Facility
Continuing Care Retirement Community (CCRC)CCRC
Other
The staff at Emerald Ridge are amazing and residents are very sweet. Emerald Ridge staff are highly competent, caring, compassionate, and diligent. Families felt confident in the care and felt like part of the Emerald Ridge family. The staff are attentive and responsive to residents' needs. The facility demonstrates transparency and integrity, with open communication about mistakes. The staff are the absolute best and genuinely care about patients. The A-Hall dementia care staff are exceptional, forming trusting relationships and easing fears. The rehab hall staff are great, with praise for Sherry, Mindy, and Connie.
The facility should be shut down ASAP. The bathroom smelled worse than a urinal. Meals were forgotten on multiple occasions, sometimes for six days, and when served were bland, beige, and cold. The food was described as lacking nutrition and not properly prepared for residents with specific dietary needs. The place was overcrowded and understaffed. Conditions were filthy and accompanied by persistent unpleasant smells. The cook staff were described as lazy for not pur?eing food for dementia patients. Administrative staff refused to release a resident's medical records. A resident experienced a fall on a transport van and was not checked for injury afterward. Medications were not provided on time, and bathing or dressing assistance was often unavailable. There was a reported screaming match among staff, causing evident discomfort among residents. Attempts to contact the activities director were unanswered, indicating a lack of communication.Emerald Ridge surfaces in these accounts as a place that elicits strong, mixed emotions from families and residents alike. Across a broad spectrum of experiences, many people credit the facility with having staff who are highly capable, deeply caring, and genuinely committed to their patients. They describe interactions that feel personal and attentive, with nurses, CNAs, physical therapists, and even front-d desk and records staff all earning trust through consistent responsiveness and a demonstrated willingness to go the extra mile. For numerous families, the facility's culture feels more like a family dynamic than a sterile care setting, with staff treated as partners in a shared goal: the best possible care for a loved one. Even when the care isn't perfect, several reviewers emphasize a transparent, accountable approach - calling families when mistakes occur and encouraging open dialogue so problems can be addressed rather than hidden.
On balance, the praise for Emerald Ridge is richly detailed. Families recount that almost everyone they interacted with - ranging from the activities director to the cleaning staff, from the transport team to the social workers - was attentive to their loved one's needs. In some cases, residents themselves express pride in the care they receive and in the people who support them. In particular, reviewers point to the A-Hall, the dedicated unit for Alzheimer's and dementia patients, where staff are frequently singled out for exceptional patience, familiarity, and the way they foster trust: caretakers who know residents well, ease fears, redirect agitation, and provide a sense of calm and safety. A common thread is that, while the facility isn't perfect, the personal connections and the compassion shown by the caregiving team stand out as the heart of the experience. For many families, this environment provides reassurance during what can be a vulnerable and stressful time.
Yet the picture is not uniformly rosy. Several reviewers flag areas in need of substantial improvement. Food quality and consistency repeatedly surface as a concern, with references to meals that feel "institutional," beige, cold, or not adequately tailored to dietary needs. Laundry and other daily logistics also appear as recurring bottlenecks, reminding readers that even in a setting with caring staff, operational pressures can hamper the patient experience. The overarching message from these voices is not denial of the staff's kindness or competence, but a call for more consistency in day-to-day essentials that affect comfort and health. When resources are tight or processes falter, families note, the resulting gaps - whether in meals, laundry, or timely medications - cast a shadow over otherwise favorable impressions of the staff's dedication.
Some reviews take a starkly negative turn, painting Emerald Ridge as a place that should be shut down. One account details a firsthand experience of a patient who broke multiple bones after a fall, alleging delayed medication administration, insufficient bathing assistance, and a subsequent medical setback after a transport incident. The same narrative describes a systemic failure to recover belongings, such as shoes, following discharge and conveys a strong sense of being let down at a moment of acute vulnerability. A separate, highly charged post recounts experiences of overcrowding, filth, and a lack of staff, with a harsh critique of the kitchen staff's approach to feeding dementia patients. Another reviewer asserts that the facility is dirty, overstaffed in undesirable ways, and plagued by unprofessional behavior, including an alleged incident in the kitchen described as a "screaming match" among some cooks that involved claims of gang-like tension. These accounts are troubling and breathe life into concerns about safety, cleanliness, and respect within the facility.
In the midst of both praise and condemnation, there are consistent acknowledgments of staffing shortages that affect patient care. Several reviewers mention short-staffed conditions, noting that there may be enough hands to help, but not always enough to cover every shift or every need. This tension - between a committed, compassionate workforce and the strain of limited staffing - appears across multiple narratives. Some reviewers remain hopeful, stating that the staff they know are heroes who genuinely care about the people they serve, and that improvements in specific areas, while challenging, could significantly bolster the overall experience. The sentiment is one of balanced realism: the people are remarkable, but systemic pressures and gaps in operations can undermine even the best intentions.
There are also differentiated experiences that highlight the facility's strengths in particular domains. Several families recount admissions experiences that are thorough and supportive, with staff from multiple departments taking time to explain paperwork and to introduce families to leadership figures such as the director of nursing and the executive director. Recurring praise is given to the rehab staff, with specific mentions of therapists who made a meaningful impact on their loved ones. In some cases, residents themselves describe feeling at home and accepted, even when dietary or environmental critiques remain. The A-Hall dementia care team receives repeated, explicit commendation for building relationships, easing transitions, and providing patient-centered care that respects residents' individuality.
In summary, Emerald Ridge emerges as a facility of dual realities. For many families and residents, it is a place where compassionate, capable staff form the backbone of daily life and where a sense of community and partnership with care teams provides real comfort during difficult medical journeys. The praise centers on staff empathy, transparency, and a certain resilience in the face of challenges. At the same time, a substantial contingent of reviewers raises serious concerns about everyday operations - food quality, cleanliness, laundry, timely medication administration, privacy, and safety. In particular, the experiences shared about overcrowding, inconsistent staffing, and isolated negative incidents underscore the importance of ongoing attention to facility management, dietary planning, and safety protocols, so that the strongest positive narratives can be reinforced and the most troubling issues can be addressed. Taken together, the reviews offer a portrait of Emerald Ridge as a place where remarkable people do meaningful work, but where systemic improvements would help transform a good facility into an consistently excellent one for every resident.
100 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Asheville Regional (15 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Emerald Ridge Rehab and Care Center is an assisted living community nestled in the beautiful city of Asheville, NC. Our facility offers a wide range of amenities and care services to ensure that our residents feel comfortable and supported in their daily lives.
With a focus on providing a holistic experience, we offer amenities such as a beauty salon, cable or satellite TV, fitness room, gaming room, small library, and a restaurant-style dining room where residents can enjoy delicious meals prepared by our skilled chefs. Our fully furnished apartments are equipped with private bathrooms and kitchenettes to provide residents with a sense of independence and privacy.
At Emerald Ridge Rehab and Care Center, the well-being of our residents is of utmost importance. We have a 24-hour call system in place along with 24-hour supervision to ensure the safety and security of our residents at all times. Our dedicated staff provides assistance with activities of daily living such as bathing, dressing, and transfers. Medication management services are also available to ensure that residents receive their prescribed medications on time.
We understand that every individual has unique dietary needs; therefore, we offer special dietary restrictions like diabetes diets and customized meal preparation services. In addition to physical care, our facility also focuses on mental wellness through our mental wellness program which promotes social engagement and cognitive stimulation.
We strive to make life easier for our residents by offering move-in coordination services as well as transportation arrangements for non-medical purposes. Our community operated transportation ensures that residents have easy access to nearby doctors' appointments while planned day trips provide opportunities for exploration and recreation.
To further enhance the quality of life for our residents, we offer various activities such as fitness programs, scheduled daily activities led by staff members or resident-led initiatives, concierge services for any special requests or needs, and there are numerous cafes, parks, pharmacies, restaurants, hospitals located nearby making it convenient for residents and their families.
At Emerald Ridge Rehab And Care Center in Asheville, NC, we provide a nurturing and compassionate environment where our residents can thrive and enjoy their golden years with the support and care they deserve.
Emerald Ridge Rehab And Care Center is located at 25 Reynolds Mountain Boulevard, Asheville, NC 28804 in Buncombe County, North Carolina
Emerald Ridge Rehab And Care Center on seniors.fyi includes 4 photos including images showing office, closet, interior, and more.
Emerald Ridge
Asheville, NC
Compassionate staff (e.g., Erica) and helpful admissions team (Ginger J.) with therapy dogs.
Harmony At Reynolds Mountain
Asheville, NC
Beautiful views, spacious rooms, and caring staff with active social programs.
Harmony At Reynolds Mountain costs
Harmony At Reynolds Mountain reviews
Harmony At Reynolds Mountain images
The Crossings At Reynolds Mountain
Asheville, NC
Comprehensive amenities and assisted-living services.
The Crossings At Reynolds Mountain reviews
The Crossings At Reynolds Mountain images
Creekside
Asheville, NC
Personalized care with meal support and medication management, plus convenient access to dining, medical services, parks, and worship.
Angel House III
Asheville, NC
Fully furnished rooms with meals, housekeeping, activities, and personalized care in a small, community-focused setting.
Angel House V
Asheville, NC
Some staff provide appropriate care and paperwork is filed promptly.
Richmond Hill
Asheville, NC
Personalized diabetic care with affordable $3,000/month pricing
The Laurels of Summit Ridge
Asheville, NC
Caring staff, clean facility, and engaging activities.
The Laurels of Summit Ridge costs
The Laurels of Summit Ridge reviews
The Laurels of Summit Ridge images
Maxim Healthcare Services Asheville
Asheville, NC
Prime Asheville location with ready access to cafes, parks, pharmacies, doctors, restaurants, places of worship, and hospitals.
Maxim Healthcare Services Asheville reviews
Maxim Healthcare Services Asheville images
Ten Vital Duties of a Senior Caregiver: A Comprehensive Guide
The guide details ten essential responsibilities of senior caregivers, including personal care, mobility assistance, medication management, and emotional support, while emphasizing the importance of safety, nutrition, and maintaining a safe living environment to enhance seniors' quality of life and independence.
9 Stimulating Memory Activities for Seniors: Puzzles, Cards, and Much More
The article highlights nine memory-boosting activities for seniors that enhance cognitive health and social interaction, including puzzles, trivia quizzes, and storytelling, while emphasizing the importance of adapting these activities to individual preferences to maximize enjoyment and engagement. Consistent mental engagement is linked to improved cognitive function and emotional well-being in older adults.
Managing Nursing Home Expenses After Medicare Coverage Ends
Medicare provides limited coverage for skilled nursing home care, covering full benefits for the first 20 days and partial benefits up to 100 days under certain conditions, after which families must explore alternative funding options like Medicaid or long-term care insurance to manage potentially high costs. Proactive planning is essential to navigate the complexities of financing ongoing care once Medicare coverage ends.
Interior
Office
Closet
