95 Richmond Hill Road, Asheville, NC 28806
For more information about senior living options: (844) 490-3973
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Over the course of multiple visits and conversations, a clear thread emerges: this facility has become a place where families notice real changes in how care is delivered, how the environment feels, and how staff interact with residents and visitors. A family member described deep appreciation after an on-site visit, noting that their sister seemed much happier than before. The staff stood out as patient and genuinely helpful, taking time to answer questions and even knowing more about the sister's current life than the family did - proof, in their view, that the team cares. One staff member might not have had all the answers at a given moment, but she promptly connected the visitor to her supervisor, who answered on a Sunday and supplied the needed information. The gratitude extended beyond the visitor; the sister herself spoke highly of the home and the caregivers throughout their time there. In particular, the thanks went to Lacey, Jacie, and the broader staff for their ongoing care of both the sister and the other residents.
Not every experience was flawless, however. One review highlighted a significant communication hurdle: being unable to reach anyone and struggling to get a hold of staff. This was set against a broader backdrop of praise for the facility, but the note about accessibility serves as an important counterpoint - highlighting that reliable communication remains a critical area for continued improvement. It's a reminder that, even in a place where residents' well-being appears to be a priority, practical access to staff and information can shape a family's day-to-day confidence.
Overall sentiment about the staff and community environment runs strongly positive. A reader described the facility as one of the best they've worked with, where residents feel like family. The living spaces were praised for cleanliness and the management for being "awesome." Even when acknowledging some burden from past missteps, the review stressed that current teams are actively cleaning up those issues and moving the community forward. The sense of warmth extended beyond individual conversations; it was evident in the way the reviewer observed how residents interacted and how staff approached care with respect and consideration.
For many, a central theme is new leadership translating into tangible improvements. A number of reviewers pointed to the arrival of new management in September 2023 and to the resulting changes as a turning point. They noted that houses are tidy, odors are pleasant, and both residents and visitors feel respected by managers and staff. This sense of order and care, combined with visible attention to cleanliness and atmosphere, helped reinforce the impression that the facility is on a positive trajectory. The changes were not just cosmetic; reviewers described a culture shift led by management that prioritized respectful treatment and clear communication with families.
Tours and daily interactions further reinforced the narrative of professional, attentive care. One visitor recounted touring the facility with their spouse and being struck by the professionalism and helpfulness of the management team and staff on the day. They met several residents who appeared happy and well cared for, which contributed to the overall impression of a well-run community. Another review emphasized that the "brand new all clinical management team on site" had brought significant improvements and that staff were beginning to address longstanding issues. The residents, in these accounts, were described as well cared for and genuinely content with their living situation.
The positivity about new ownership and leadership recurred across multiple accounts. A reviewer highlighted that new ownership and management were driving notable changes, while another described the presence of a respected medical leadership team on site. The combination of medical oversight, approachable management, and a welcoming environment painted a picture of a facility that is actively evolving for the better. The property's setting and the atmosphere - porch conversations, a home-like feel, and friendly, approachable staff - added to the impression that this is a place where residents can settle into a comfortable routine and feel at home.
Amid the broader chorus of praise, the most sobering note came from a family member who reported serious concerns about their mother's care. According to this account, the diabetic diet wasn't being followed, meals were inadequate, and medications were not administered correctly or consistently. This negative experience stands in stark contrast to the reiterated stories of care and improvement and serves as a clear reminder that quality assurance, dietary management, and medication administration must remain vigilant and consistently up to standard. It underscores that while many families see substantial progress and compassionate care, there must be ongoing attention to ensure every resident receives appropriate meals and medications.
In sum, the body of reviews depicts a facility in transition, with many families expressing gratitude for the staff's dedication and the environment's warmth. The arrival of new management and ownership appears to have catalyzed meaningful improvements in cleanliness, atmosphere, and resident treatment, and several observers have remarked on the professional, respectful manner in which care is delivered. Yet, as with any complex operation serving vulnerable populations, there are concerns about accessibility and specific instances of care that require careful attention. Taken together, the stories suggest a community striving toward excellence, with notable strengths in staff engagement and home-like living, while also acknowledging that consistent, reliable oversight remains essential to ensure every resident's needs - every day - are fully met.
Richmond Hill Rest Home 3 in Asheville, NC is a board and care home that offers a supportive and comfortable living environment for seniors. Our community provides all the necessary amenities to ensure our residents' needs are met.
Each resident will enjoy a fully furnished room, allowing them to settle in quickly and easily. Our spacious dining room is the perfect place for residents to gather and enjoy delicious meals prepared by our dedicated staff. We accommodate special dietary restrictions to ensure each resident's specific needs are met.
We understand the importance of maintaining an active lifestyle, which is why we offer scheduled daily activities for our residents to participate in. These activities aim to engage and stimulate both mind and body.
Our care services are designed to provide assistance with activities of daily living, such as bathing, dressing, transfers, and medication management. We also coordinate with healthcare providers to ensure seamless communication and coordination of medical needs. Additionally, we offer transportation arrangements for medical appointments, making it convenient for residents to attend their doctor visits.
Residents can take advantage of outdoor spaces including a garden where they can relax and enjoy fresh air. For those who wish to stay connected with friends and family or surf the internet, Wi-Fi/high-speed internet access is available throughout the community.
Located in Asheville, NC, Richmond Hill Rest Home 3 benefits from its close proximity to various amenities. With eight cafes, 48 restaurants, one park nearby, as well as nine pharmacies and ten physicians in the vicinity, residents have easy access to everything they may need.
At Richmond Hill Rest Home 3, we strive to create a warm and nurturing environment where seniors can live comfortably while receiving personalized care.
Richmond Hill Rest Home 3 is located at 95 Richmond Hill Road, Asheville, NC 28806 in Buncombe County, North Carolina
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