Richmond Hill Rest Home 3

95 Richmond Hill Road, Asheville, NC 28806

For more information about senior living options: (844) 490-3973

3.9 from 18 reviews
5 stars
13
4 stars
0
3 stars
0
2 stars
0
1 stars
5

Assisted Living Board and Care Home

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    Overall Review of Richmond Hill Rest Home 3

    Pros

    • pro The staff are incredibly helpful and patient, taking the time to care about residents.
    • pro The residents became like family at the facility.
    • pro The houses are clean and management is awesome.
    • pro The staff are happy and respectful to residents and visitors.
    • pro Since the new management took over, the houses are great and management and staff are very respectful to residents and visitors.
    • pro The management team and staff are very professional and helpful.
    • pro The facility has a brand-new clinical management team on site with many improvements, and residents are well taken care of and happy to live there.
    • pro New ownership and new management are making great changes.

    Cons

    • pro Visitors reported that it was difficult to reach anyone at the facility.
    • pro A reviewer claimed that their mother was being terribly mistreated at the facility, with the diabetic diet not being followed.
    • pro Meals in general were not adequate.
    • pro Medications were not given correctly or not given at all.

    Review

    Over the course of multiple visits and conversations, a clear thread emerges: this facility has become a place where families notice real changes in how care is delivered, how the environment feels, and how staff interact with residents and visitors. A family member described deep appreciation after an on-site visit, noting that their sister seemed much happier than before. The staff stood out as patient and genuinely helpful, taking time to answer questions and even knowing more about the sister's current life than the family did - proof, in their view, that the team cares. One staff member might not have had all the answers at a given moment, but she promptly connected the visitor to her supervisor, who answered on a Sunday and supplied the needed information. The gratitude extended beyond the visitor; the sister herself spoke highly of the home and the caregivers throughout their time there. In particular, the thanks went to Lacey, Jacie, and the broader staff for their ongoing care of both the sister and the other residents.

    Not every experience was flawless, however. One review highlighted a significant communication hurdle: being unable to reach anyone and struggling to get a hold of staff. This was set against a broader backdrop of praise for the facility, but the note about accessibility serves as an important counterpoint - highlighting that reliable communication remains a critical area for continued improvement. It's a reminder that, even in a place where residents' well-being appears to be a priority, practical access to staff and information can shape a family's day-to-day confidence.

    Overall sentiment about the staff and community environment runs strongly positive. A reader described the facility as one of the best they've worked with, where residents feel like family. The living spaces were praised for cleanliness and the management for being "awesome." Even when acknowledging some burden from past missteps, the review stressed that current teams are actively cleaning up those issues and moving the community forward. The sense of warmth extended beyond individual conversations; it was evident in the way the reviewer observed how residents interacted and how staff approached care with respect and consideration.

    For many, a central theme is new leadership translating into tangible improvements. A number of reviewers pointed to the arrival of new management in September 2023 and to the resulting changes as a turning point. They noted that houses are tidy, odors are pleasant, and both residents and visitors feel respected by managers and staff. This sense of order and care, combined with visible attention to cleanliness and atmosphere, helped reinforce the impression that the facility is on a positive trajectory. The changes were not just cosmetic; reviewers described a culture shift led by management that prioritized respectful treatment and clear communication with families.

    Tours and daily interactions further reinforced the narrative of professional, attentive care. One visitor recounted touring the facility with their spouse and being struck by the professionalism and helpfulness of the management team and staff on the day. They met several residents who appeared happy and well cared for, which contributed to the overall impression of a well-run community. Another review emphasized that the "brand new all clinical management team on site" had brought significant improvements and that staff were beginning to address longstanding issues. The residents, in these accounts, were described as well cared for and genuinely content with their living situation.

    The positivity about new ownership and leadership recurred across multiple accounts. A reviewer highlighted that new ownership and management were driving notable changes, while another described the presence of a respected medical leadership team on site. The combination of medical oversight, approachable management, and a welcoming environment painted a picture of a facility that is actively evolving for the better. The property's setting and the atmosphere - porch conversations, a home-like feel, and friendly, approachable staff - added to the impression that this is a place where residents can settle into a comfortable routine and feel at home.

    Amid the broader chorus of praise, the most sobering note came from a family member who reported serious concerns about their mother's care. According to this account, the diabetic diet wasn't being followed, meals were inadequate, and medications were not administered correctly or consistently. This negative experience stands in stark contrast to the reiterated stories of care and improvement and serves as a clear reminder that quality assurance, dietary management, and medication administration must remain vigilant and consistently up to standard. It underscores that while many families see substantial progress and compassionate care, there must be ongoing attention to ensure every resident receives appropriate meals and medications.

    In sum, the body of reviews depicts a facility in transition, with many families expressing gratitude for the staff's dedication and the environment's warmth. The arrival of new management and ownership appears to have catalyzed meaningful improvements in cleanliness, atmosphere, and resident treatment, and several observers have remarked on the professional, respectful manner in which care is delivered. Yet, as with any complex operation serving vulnerable populations, there are concerns about accessibility and specific instances of care that require careful attention. Taken together, the stories suggest a community striving toward excellence, with notable strengths in staff engagement and home-like living, while also acknowledging that consistent, reliable oversight remains essential to ensure every resident's needs - every day - are fully met.

    Features

    Housing

    • 12 resident community capacity 12 resident community capacity

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
    • Board and Care Home Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.

    Amenities

    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Asheville Regional (13 miles away) Asheville Regional (13 miles away)

    Care Services

    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
    • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Richmond Hill Rest Home 3 in Asheville, NC is a board and care home that offers a supportive and comfortable living environment for seniors. Our community provides all the necessary amenities to ensure our residents' needs are met.

    Each resident will enjoy a fully furnished room, allowing them to settle in quickly and easily. Our spacious dining room is the perfect place for residents to gather and enjoy delicious meals prepared by our dedicated staff. We accommodate special dietary restrictions to ensure each resident's specific needs are met.

    We understand the importance of maintaining an active lifestyle, which is why we offer scheduled daily activities for our residents to participate in. These activities aim to engage and stimulate both mind and body.

    Our care services are designed to provide assistance with activities of daily living, such as bathing, dressing, transfers, and medication management. We also coordinate with healthcare providers to ensure seamless communication and coordination of medical needs. Additionally, we offer transportation arrangements for medical appointments, making it convenient for residents to attend their doctor visits.

    Residents can take advantage of outdoor spaces including a garden where they can relax and enjoy fresh air. For those who wish to stay connected with friends and family or surf the internet, Wi-Fi/high-speed internet access is available throughout the community.

    Located in Asheville, NC, Richmond Hill Rest Home 3 benefits from its close proximity to various amenities. With eight cafes, 48 restaurants, one park nearby, as well as nine pharmacies and ten physicians in the vicinity, residents have easy access to everything they may need.

    At Richmond Hill Rest Home 3, we strive to create a warm and nurturing environment where seniors can live comfortably while receiving personalized care.

    Nearby Places of Interest

    Restaurants

    • Zillicoah Beer Company (0.5 miles)
    • Salvage Station (1.4 miles)
    • River Duck (1.6 miles)
    • Smoky Park Supper Club (1.8 miles)
    • Five Points Restaurant (1.8 miles)
    • Whit's Frozen Custard (1.8 miles)
    • McDonald's (1.9 miles)

    Physicians

    • Pisgah Institute (0.9 miles)
    • MAHEC Family Health Center at Newbridge (1.6 miles)
    • Dedman Karen MD (1.8 miles)
    • The Eye Center (2.1 miles)
    • Jody S Harrison (2.2 miles)
    • Dermatology of North Asheville (2.2 miles)
    • Anthony Weisenberger, MD (2.4 miles)

    Hospitals

    • Highland Hospital (0.9 miles)
    • Mission Hospital Operating Room (3.3 miles)
    • Mission St Joseph's (5.9 miles)

    Pharmacies

    • CVS Pharmacy (1.8 miles)
    • Walgreens (2 miles)
    • Walgreens (2 miles)
    • Ingles Market (2.2 miles)
    • Genoa Healthcare (2.4 miles)
    • Good Neighbor Pharmacy (2.6 miles)
    • Walgreens (2.6 miles)

    Cafes

    • Starbucks (1.9 miles)
    • Pollen (2.1 miles)
    • High Five Coffee (2.2 miles)
    • Green Sage Cafe Downtown (2.3 miles)
    • Taco Billy (2.5 miles)
    • Vortex Doughnuts (2.5 miles)
    • BattleCat Coffee Bar (2.5 miles)

    Parks

    • Memorial Stadium (2.9 miles)
    • Tanbark Ridge Overlook (6.2 miles)

    Places of Worship

    • St John's Episcopal Church (4.5 miles)
    • St Joan of Arc Roman Catholic Church (6.1 miles)

    Frequently Asked Questions

    Where is Richmond Hill Rest Home 3?

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