The Silvercrest Center in Briarwood, NY

Pros

• The team is very friendly and provides quick, attentive care.
• The doctor is kind and efficient.
• The wound care center offers excellent service and care.
• The staff is friendly, helpful, and professional.
• The facility is clean and well maintained.
• The PT and OT are terrific and motivating.
• The service is excellent and the staff remembers patients and treats them with care.
• The nurses and doctors are professional and caring, and patients are treated with respect and dignity.
• The environment is welcoming and comfortable.
• The care received is among the best in NYC.

Cons

• Some CNA staff are overworked and don't care for the patients.
• There are patients on the floor with severe bedsores and staff don't seem to care.
• Some nurses are rude to family members who express legitimate concerns.
• They do not take seriously when a loved one is hurt due to negligence.
• They delete reviews to make themselves look better.
• The front desk staff are not supportive or nice.
• There was no water for 30 hours despite begging and pushing the button.
• The facility is a disgrace and most staff are incompetent.

Review

Silvercrest is best suited for families seeking aggressive post-acute rehab with a strong wound-care emphasis and a reliable therapy pipeline in a clean, accessible Briarwood setting. It is especially well-suited for recovering seniors who require coordinated physical therapy, occupational therapy, and wound care under one roof, with a facility that feels bright and well maintained. The center's ties to New York Presbyterian's wound-care network bolster clinical credibility and responsiveness. That said, the community is not a universal remedy; those needing consistent, around-the-clock bedside attention and unbroken daytime oversight should weigh alternatives before deciding.

Those who may want to look elsewhere include families with a history of frequent staffing gaps or patients who require highly predictable staffing and communication. Some reviews describe overworked CNAs, variable professionalism among nurses, and lapses in timely care. If a loved one needs constant, proactive monitoring, rapid responses, and unwavering warmth from caregivers, Silvercrest may fall short on certain shifts. Also, potential families should be aware of complaints about management and delays in addressing grievances, which can erode trust during a vulnerable recovery period.

Pros are robust and concrete: the wound-care program is repeatedly praised, underscored by positive statements about the affiliated NY Presbyterian wound-care team. The nursing and therapy staff can be excellent, with PT/OT teams described as terrific and capable of pushing progress while balancing firmness with encouragement. The environment is consistently noted as clean and well kept, and the service culture includes hospitality touches that families notice, such as courteous front-desk interactions, strong security, and staff who remember residents and treat them with respect. Dining experiences and kitchen staff also receive frequent compliments, contributing to a sense of overall well-being during rehab.

Cons appear in the voices of several reviewers who saw care gaps: a portion of CNAs and nurses described as overworked or disengaged, with reports of slow responses, patients left sitting on urine, and claims of unsafe handling in extreme cases. Some entries recount severe bedsores, urinary infections, or a perception that management does not address complaints promptly. There are warnings about miscommunications and missteps around medications or critical decisions, including accounts of tragic outcomes attributed to care lapses. The intensity and frequency of these reports vary, but they are consistently flagged as risk factors for families weighing safety and reliability.

On balance, the positives - especially the integrated wound-care and rehabilitation pathway - offset many concerns for families prioritizing medical rehab outcomes and a clean, welcoming environment. The major trade-off is staffing consistency and timely emotional support; where that holds, Silvercrest can deliver meaningful recovery progress. The presence of strong wound-care leadership, secure facilities, and Medicaid access for short- or long-term care makes the option practical for many households. Yet for those requiring steady, transparent leadership and zero tolerance for care gaps, these risks argue for parallel tours and direct conversations with unit leaders to gauge current staffing, workflows, and accountability.

Prospective residents should plan comprehensive tours, speaking directly with wound-care clinicians, PT/OT staff, and floor nurses about staffing patterns, shift coverage, and response times. Bring a list of questions about incident follow-ups, communication protocols, and how complaints are resolved. Check room cleanliness, equipment availability, and privacy during visits; verify whether notary services are available if needed, and confirm Medicaid acceptance for short- or long-term stays. When recovery depends on consistent rehab momentum and compassionate bedside care, Silvercrest can be a strong match, provided families build in oversight, set clear expectations, and verify that current staffing and management align with the care goals.

Located in Briarwood, New York, this area offers convenient transportation options including the MTA Subway, LIRR stations, and rental car services for easy access to nearby attractions. The neighborhood has several pharmacies and places of worship within a short distance, as well as parks such as Forest Park and Cunningham Park for outdoor activities. Residents can also enjoy dining options ranging from fast food chains to upscale restaurants like Bobby Van's Steakhouse. For medical needs, there is a hospital with specialized services nearby. This area provides a mix of amenities and services that cater to the needs of seniors looking for a comfortable and accessible living environment.

Transportation

• MTA Subway - Briarwood (0.5 miles)
• MTA - Sutphin Boulevard Subway Station (0.5 miles)
• LIRR - Jamaica Station (0.6 miles)
• LIRR - Jay / Hall Tower (0.6 miles)
• Forest Hills – 71st Avenue (2 miles)
• Avis Rent A Car (3.3 miles)
• JFK AirTrain - Federal Circle Station (3.3 miles)

Pharmacies

• Walgreens (1.3 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (3.5 miles)
• Walgreens (3.8 miles)
• Queens Crossing (3.8 miles)

Places of Worship

• St Luke's Episcopal Church (1.8 miles)

Parks

• Forest Park (1.8 miles)
• Cunningham Park (2.7 miles)
• Flushing Meadows Corona Park (3.2 miles)
• Alley Pond Park (3.9 miles)
• Herbert Von King Park (7.2 miles)
• Astoria Park (7.3 miles)
• McCarren Park (7.3 miles)

Theaters

• AMC Fresh Meadows 7 (2.7 miles)

Restaurants

• Taco Bell (3.6 miles)
• White Castle (3.8 miles)
• McDonald's (3.8 miles)
• Bobby Van's Steakhouse (4.3 miles)
• Air France Lounge (4.5 miles)
• Burger King (4.6 miles)
• Ikraveit Foods (7.1 miles)

Hospitals

• Division of Vascular/Interventional Radiology at Long Island Jewish Medical Center (6.3 miles)

Cafes

• Starbucks (7.1 miles)
• Starbucks (7.2 miles)

Physicians

• 2 Pro Health Plaza (7.2 miles)