The Silvercrest Center in Briarwood, NY

Pros

• The staff is friendly, attentive, and professional.
• The facility is clean and well maintained.
• The wound care team provides excellent care and makes patients feel welcomed.
• The doctors and nurses are caring, knowledgeable, and highly professional.
• The PT and OT therapists are terrific and encouraging, helping patients reach their goals.
• The center goes above and beyond to accommodate patients and their families.
• The environment is welcoming, comfortable, and staffed by courteous, helpful personnel.

Cons

• The nurses blatantly ignored their responsibility of caring for the patient with a wound vac.
• The facility lacks enough staff to properly care for patients.
• The nursing staff are useless and do not care about their patients.
• There is a pervasive lack of compassion and responsiveness from the staff.
• The facility is a disgrace due to widespread incompetence.
• People are advised not to bring their loved ones here.
• There have been reports of no water for extended periods and rude nurses.
• A relative died after oxygen was blocked and staff failed to respond promptly.
• Some staff reportedly delete reviews to cast the facility in a better light.

Review

The Silvercrest Center in Briarwood is best suited for families seeking a post-acute rehab track with a strong wound-care focus and a hospital-grade approach to therapy. It works well for seniors who need intensive physical and occupational therapy, supported by a physician-led wound-care team and a setting that feels professional, clean, and orderly. The facility’s connection to the New York Presbyterian wound-care network and its ongoing emphasis on wound management create a credible pathway back to independence for residents who respond well to structured programs, clear milestones, and proactive clinical oversight. This is not a place for passive care or for those who rely on consistently seamless bedside attention without strong family involvement. If steady, highly visible bedside nursing with minimal family advocacy is the goal, alternatives with higher, more consistent nurse-to-patient ratios may be a better match.

On the upside, the wound-care program stands out as a central strength. Dr. Huang and his team, with Peggy and Erica in tow, come across as knowledgeable, attentive, and patient-centered. The care delivery in that unit is repeatedly described as thorough, with staff who actively manage wounds, wounds vacs, and related needs, and with therapists who push for functional gains in a supportive, often encouraging manner. Families frequently report quick access to care, a staff culture that remembers patients, and a setting that feels calm and welcoming. The practical benefits, efficient wound care, robust PT/OT, and a smooth administrative rhythm around notary services and family coordination, shape Silvercrest into a practical, credible option for post-acute recovery where wound healing is a central objective.

Yet the picture is not uniformly rosy. A substantial thread in the reviews centers on staffing variability and bedside responsiveness. Several accounts describe overworked CNAs and nurses who appear slow to respond, with accusations that important patient needs, ranging from daily hygiene to urgent call lights, are not consistently met. There are troubling anecdotes about worsened conditions, lapses in monitoring, and even events that led to hospital readmissions. While these reports are not universal, they create a real concern for families seeking dependable, around-the-clock oversight. The contrast between the proven strength of wound care and these credible patient-safety worries makes Silvercrest a facility that rewards active family engagement and vigilant oversight.

That tension, excellent specialty care shadowed by variable everyday caregiving, defines how the pros offset the cons. For families with the bandwidth to participate in daily progress checks, advocate directly with nursing leadership, and monitor routine safety signals, Silvercrest can deliver meaningful recovery outcomes, particularly in wound healing and functional rehabilitation. The best approach is to lean into the positive: request direct meetings with the wound-care and rehab teams, insist on transparent daily progress notes, verify competency and staffing coverage on day shifts, and test the facility’s responsiveness through unannounced visits. In short, the facility’s pillars are strong enough to justify the risk, but only if a family or representative maintains an active, informed role.

Practical considerations also shape the decision. The environment consistently earns praise for cleanliness, sensory comfort, and a sense of dignity in treatment, qualities that matter for recovery and for family peace of mind. Notably, therapy logistics are praised, with amenities and accessibility that help patients reach therapy zones efficiently. The administrative side also shows value; notary services, orderly check-ins, and security contribute to a sense of safety and reliability for families navigating important documents and appointments. On the cautionary side, parking can be tight, and some reviews flag sporadic issues with front-desk interactions and overall communication. Prospective families should plan to observe at different times of day, verify parking logistics, and gauge how front-line staff respond to questions in real time.

Bottom line: Silvercrest is a compelling option for those prioritizing wound care excellence and a robust rehabilitation program, provided that active family oversight is feasible and welcomed. For residents with complex healing needs who are ready to engage with clinicians and therapists, and whose families can sustain ongoing communication with leadership, this center can translate medical expertise into meaningful recovery. However, for families seeking an environment with uniformly flawless daily nursing oversight and minimal advocacy demands, alternatives with more consistent bedside staffing and proactive risk management should be explored. In practice, success at Silvercrest hinges on pairing its clinical strengths with vigilant, hands-on involvement from families, a combination that can turn high-quality wound care into durable, real-world gains.

Located in Briarwood, New York, this area offers convenient transportation options including the MTA Subway, LIRR stations, and rental car services for easy access to nearby attractions. The neighborhood has several pharmacies and places of worship within a short distance, as well as parks such as Forest Park and Cunningham Park for outdoor activities. Residents can also enjoy dining options ranging from fast food chains to upscale restaurants like Bobby Van's Steakhouse. For medical needs, there is a hospital with specialized services nearby. This area provides a mix of amenities and services that cater to the needs of seniors looking for a comfortable and accessible living environment.

Transportation

• MTA Subway - Briarwood (0.5 miles)
• MTA - Sutphin Boulevard Subway Station (0.5 miles)
• LIRR - Jamaica Station (0.6 miles)
• LIRR - Jay / Hall Tower (0.6 miles)
• Forest Hills – 71st Avenue (2 miles)
• Avis Rent A Car (3.3 miles)
• JFK AirTrain - Federal Circle Station (3.3 miles)

Pharmacies

• Walgreens (1.3 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (3.5 miles)
• Walgreens (3.8 miles)
• Queens Crossing (3.8 miles)

Places of Worship

• St Luke's Episcopal Church (1.8 miles)

Parks

• Forest Park (1.8 miles)
• Cunningham Park (2.7 miles)
• Flushing Meadows Corona Park (3.2 miles)
• Alley Pond Park (3.9 miles)
• Herbert Von King Park (7.2 miles)
• Astoria Park (7.3 miles)
• McCarren Park (7.3 miles)

Theaters

• AMC Fresh Meadows 7 (2.7 miles)

Restaurants

• Taco Bell (3.6 miles)
• White Castle (3.8 miles)
• McDonald's (3.8 miles)
• Bobby Van's Steakhouse (4.3 miles)
• Air France Lounge (4.5 miles)
• Burger King (4.6 miles)
• Ikraveit Foods (7.1 miles)

Hospitals

• Division of Vascular/Interventional Radiology at Long Island Jewish Medical Center (6.3 miles)

Cafes

• Starbucks (7.1 miles)
• Starbucks (7.2 miles)

Physicians

• 2 Pro Health Plaza (7.2 miles)