Jamaica Hospital Medical Center - TCU

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  • Exterior

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Jamaica Hospital Medical Center - TCU

8900 Van Wyck Expressway, Jamaica, NY 11418

For more information about senior living options: (844) 490-3973

2.4 from 100 reviews
5 stars
29
4 stars
2
3 stars
5
2 stars
4
1 stars
60

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    Overall Review of Jamaica Hospital Medical Center - TCU

    Pros

    • pro The male operator around 4pm on October 18, 2025 was very helpful in locating the patient.
    • pro The patient was grateful for care from start to finish and for the attentiveness of nurse Jacqueline G.
    • pro Nurse Jackie and her team provided attentive care to the patient and her baby.
    • pro The inpatient psychiatric team was outstanding, with attentive and thorough care and dignity.
    • pro In the SICU, the staff were very nice and Nurse Christina was highly praised for her care.
    • pro The emergency department staff treated patients with tolerance and respect.
    • pro Jamaica Hospital saved the patient's life, and the SICU staff were very nice.

    Cons

    • pro The hospital is described as one of the worst places to be if you get sick.
    • pro The emergency department has horribly long wait times and poor communication.
    • pro Staff are perceived as unorganized and uncaring, leaving patients waiting for hours.
    • pro The hospital is not recommended due to delays and insufficient care.
    • pro A nurse treated a patient's mother with disrespect, as if she were garbage.
    • pro The podiatry service is unskilled and caused lasting harm.
    • pro A staff member was rude and yelled at patients, creating a hostile environment.
    • pro The ER is overcrowded and staff did nothing despite many nurses being present.
    • pro Patients report waiting overnight for basic care.
    • pro One reviewer described the hospital as run by robots designed not to help.

    Review

    The collection of patient experiences at Jamaica Hospital presents a landscape of stark contrasts. On one end of the spectrum, many visitors describe painfully long waits, frustrating communication gaps, and moments where they felt their urgent concerns were not adequately addressed. Several accounts report ER visits stretching into hours or even overnight, with patients waiting for basic imaging or results. One person waited more than three hours to see a doctor, another endured more than four hours just to receive an X-ray, and yet another waited until 3 a.m. for care that seemed to take far longer than expected. In some cases, patients were explicitly told to go home, sometimes with perplexing or seemingly inappropriate advice, such as being told to apply butter to an infection or to take their child home without a clear plan for care. The recurring theme is a sense of being left in limbo without timely updates or transparent explanations about why care was delayed.

    Interwoven with the frustration are stories of individuals who found help and guidance from specific staff members, underscoring a mixed experience across departments. A male operator identified as "operator 17" around 4 p.m. on October 18, 2025, was praised for helping locate a patient, suggesting that when staff are proactive and helpful, even in a crowded system, patients notice and remember those moments. There are also positive notes about the obstetric and delivery teams, with a patient thanking the entire team and especially nurse Jacqueline G. for attentive care, thorough responses to questions, and a delivery experience that respected her health and dignity. That same thread of gratitude appears in other comments about the inpatient psychiatric team, where a patient explicitly credited the staff for dignified care, fairness, and a respectful approach that valued them as a person rather than just a patient.

    The hospital's radiology and imaging operations receive a more critical audit from several reviewers. One patient recounted waiting eight hours for a CAT scan after an ultrasound, with four people ahead of them and no clear explanation of the delay. The sense of being in pain or distress, paired with a lack of communication about what was causing the backlog or how much longer it would take, left a lingering impression of disorganization and frustration. Another common thread is the feeling that basic needs - food, hydration, and timely information - were not consistently addressed during long waits, further compounding the sense that the patient's comfort and urgency were not being prioritized.

    Negative experiences are not limited to wait times. Some patients describe encounters with staff that felt uncaring or even disrespectful. Accounts include a nurse who treated a family with disregard and comments from a staff member about another patient's pain that left the reviewer feeling dehumanized. There are reports of miscommunications between departments and a perception of disorganization that extended to patient discharge processes, where patients felt rushed or ignored despite expressing ongoing pain or medical concerns. A few deeply troubling anecdotes touch on ethics and patient safety, including a claim of unethical conduct by a podiatrist whose operation left lasting physical damage and an overall sense of distrust in the care received.

    Despite the frequent criticisms, there are clear acknowledgments of care that stood out as exemplary within Jamaica Hospital. Patients recount experiences where the staff were patient, compassionate, and thorough. The psychiatric unit, in particular, receives praise from several reviewers who describe feeling heard and treated with dignity. One patient highlighted how the inpatient team and the psychiatric emergency unit staff provided attentive care, with a nurse and aides who were responsive and supportive. The overall sentiment from these accounts is that, when the hospital functions smoothly or when particular clinicians show dedication, the experience can be genuinely positive, even transformative for patients and their families.

    Another recurring theme concerns decisions to seek care elsewhere after difficult experiences. Some reviewers explicitly state they would not return or would advise others to consider alternative care options, including urgent care facilities, especially when faced with prolonged ER waits, non-urgent imaging delays, or a perception that the hospital is overwhelmed and unable to balance the needs of multiple patients at once. Yet there are also testimonials from people who did switch back to Jamaica Hospital for subsequent care after positive experiences elsewhere, or who ultimately felt grateful for certain aspects of their treatment, such as the lifesaving care they received or the compassionate support from specific team members.

    In sum, the narratives surrounding Jamaica Hospital reveal a facility that elicits a wide spectrum of responses. For some patients, the hospital represents a place of life-saving interventions, highly skilled clinicians, and moments of genuine care and respect. For many others, it embodies the opposite experience: long, draining waits; sparse or unclear communication; and a sense that urgent needs may be overlooked in the rush of a busy system. The stories collectively highlight the importance of reliable triage, transparent communication, timely access to imaging and tests, and consistent, patient-centered care across departments. While there are standout episodes of exemplary service, the overall impression across these reviews is that significant improvements are needed to ensure every patient feels heard, attended to promptly, and treated with dignity from the moment they arrive.

    Features

    Housing

    • 7 resident community capacity 7 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • John F Kennedy International (5 miles away) John F Kennedy International (5 miles away)
    • LaGuardia (6 miles away) LaGuardia (6 miles away)
    • Newark International (18 miles away) Newark International (18 miles away)

    Care Services

    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Jamaica Hospital Medical Center - TCU in Jamaica, NY is an assisted living community that offers a range of amenities and care services to ensure the comfort and well-being of its residents. The community features a dining room where delicious meals are served, providing nutritious options for residents with special dietary restrictions. Each living space is fully furnished, creating a homely atmosphere for residents. Additionally, the community boasts a beautiful garden and outdoor space where residents can relax and enjoy nature.

    Housekeeping services are provided to maintain cleanliness and tidiness within the community. Move-in coordination is available to assist new residents in seamlessly settling into their new home. Residents can stay connected with family and friends through telephone and Wi-Fi/high-speed internet services.

    The experienced staff at Jamaica Hospital Medical Center - TCU offer assistance with activities of daily living, such as bathing, dressing, and transfers. Specialized care is provided for individuals with diabetes, including diet management. Medication management ensures that residents receive their medications on time and as prescribed.

    Residents of Jamaica Hospital Medical Center - TCU can enjoy a variety of scheduled daily activities to keep them engaged and entertained. Nearby parks provide opportunities for outdoor recreation and leisurely walks. Pharmacies located close by ensure easy access to medication supplies. Numerous restaurants nearby offer dining options for those who prefer eating out occasionally. Ample transportation options make it convenient for residents to travel around the area. Places of worship located nearby cater to the spiritual needs of residents, while theaters offer opportunities for cultural enrichment.

    Overall, Jamaica Hospital Medical Center - TCU provides a comfortable and caring environment where seniors can receive the support they need while enjoying a fulfilling lifestyle surrounded by conveniences nearby.

    Nearby Places of Interest

    Transportation

    • LIRR - Jamaica Station (0.4 miles)
    • MTA - Sutphin Boulevard Subway Station (0.4 miles)
    • LIRR - Jay / Hall Tower (0.4 miles)
    • MTA Subway - Briarwood (0.6 miles)
    • Forest Hills – 71st Avenue (2.1 miles)
    • JFK AirTrain (2.9 miles)
    • Avis Rent A Car (2.9 miles)

    Parks

    • Forest Park (1.6 miles)
    • Cunningham Park (3.3 miles)
    • Flushing Meadows Corona Park (3.5 miles)
    • Alley Pond Park (4.4 miles)
    • Herbert Von King Park (6.9 miles)
    • McCarren Park (7.1 miles)

    Places of Worship

    • St Luke's Episcopal Church (1.8 miles)
    • Congregation Sons of Israel (7.3 miles)

    Pharmacies

    • Walgreens (1.8 miles)
    • CVS Pharmacy (2 miles)
    • CVS Pharmacy (2.7 miles)
    • CVS Pharmacy (3.7 miles)
    • Walgreens (3.8 miles)
    • CVS Pharmacy (3.9 miles)
    • Walgreens (4.2 miles)

    Theaters

    • AMC Fresh Meadows 7 (3.3 miles)

    Restaurants

    • Bobby Van's Steakhouse (3.9 miles)
    • White Castle (4 miles)
    • Taco Bell (4.1 miles)
    • Air France Lounge (4.1 miles)
    • McDonald's (4.4 miles)
    • Burger King (5.2 miles)
    • Ikraveit Foods (7.2 miles)

    Hospitals

    • Division of Vascular/Interventional Radiology at Long Island Jewish Medical Center (6.8 miles)

    Cafes

    • The West (7.1 miles)

    Frequently Asked Questions

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