Jamaica Hospital Medical Center - TCU in Jamaica, NY
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Information last verified:
8900 Van Wyck Expressway, Jamaica, NY 11418
For more information about senior living options: (844) 490-3973
The staff are described as professional, caring, patient, and compassionate, with exceptional round-the-clock care. Dr. Wells is praised for delivering babies with professionalism, proactivity, and respect. Mellisa and Niyah are singled out as outstanding RNs in the LB department. The SICU team, including nurses like Christina, is recognized for attentive, life-saving care. Front-desk staff and ER doctors are noted for kindness, professionalism, and helpfulness. The birth experience is described as safe and supportive, with nurses like Jackie delivering attentive care to both mother and baby.
The patient describes the hospital as the worst they’ve ever experienced, with waits for a room lasting almost two days. The ER is described as chaotic and poorly organized, with little communication about wait times or test results. Staff are described as rude, unprofessional, and disrespectful toward patients and their families. Patients report being left in pain and not receiving timely medications, tests, or diagnoses. Discharge processes are described as rushed, with patients shuffled out without proper preparation. Billing and administrative staff are accused of dishonesty and poor service. The facility is described as dirty, outdated, and in need of renovation. Some reviewers say the hospital should be shut down due to systemic failures.This community is best suited for families seeking urgent, inpatient care close to Jamaica, with a particular emphasis on post-surgical recovery or short-term, high-touch monitoring where bedside staff can deliver around-the-clock attention. The most compelling value emerges when a patient’s needs are for immediate, hands-on nursing and med-surgical support delivered by a team that can stay with a case through the night. In obstetric and core inpatient scenarios, there are credible, concrete examples of compassionate, attentive care from individual nurses and physicians who made a difference for the patient and family. That said, the experience is highly variable, and the consistency of that attentive care depends on staffing and department-specific conditions at any given time.
Those who may want to consider alternatives are clear: families prioritizing predictable pacing, consistently courteous communication, and reliable, timely diagnostics should look elsewhere. The posted experiences reveal a persistent pattern of long waits, frequent communication gaps, and intermittently overwhelmed teams when patient volume spikes. Across departments, emergency, pediatric, and floor units, families repeatedly note delays, disorganization, and attitudes that undermine trust in care. For expectant mothers, several reviews warn away from Jamaica Hospital in favor of other centers, underscoring that obstetric care quality can hinge on unit leadership and staffing. Pediatric and general ER experiences are similarly mixed, with some families reporting hours-long waits and variable bedside responsiveness. In short, reliability and steady, respectful communication are not consistently present at this site.
The most persuasive pros appear in units where staffing remains stable and teams maintain tight bedside focus. The patient experiences cited highlight professional, compassionate care and a genuine commitment to patient comfort when the care team is not overwhelmed. For example, reviewers consistently praise round-the-clock nursing attention during postoperative recovery, and particular staff members are singled out for going the extra mile, nurses in the intensive and gynecologic areas, as well as a few ER and SICU professionals, are called out for their attentiveness, empathy, and technical competence. In situations where patients report successful surgeries, smooth deliveries, and supportive post-acute care, the hospital demonstrates what it can deliver at its best: capable clinicians, respectful bedside manners, and timely, albeit unit-dependent, decision-making. Those micro-successes show what is possible when conditions align.
Yet the main cons are widespread and systematically challenging: delays that escalate into hours-long waits, inconsistent cross-department communication, and a perception that staff are overwhelmed or disengaged. Numerous reviews describe chaotic ER environments, insufficient staffing, and frequent reports of discharge planning that feels hurried or misaligned with patient needs. Several accounts relay experiences of rude or dismissive behavior from front-line staff, which compounds frustration for families already navigating stress and pain. Reports of misdiagnoses, delayed treatments, and perceived billing or service inconsistencies further erode confidence in the system’s reliability. Taken together, these patterns suggest a hospital environment where patient experience can swing dramatically depending on the day, shift, and unit leadership.
Despite the negatives, the positive threads offer a practical framework for decision-making. When Jamaica Hospital operates with adequate nursing coverage and cohesive unit leadership, the care outcomes in critical moments can be favorable. The strongest offset to the cons comes from dedicated, skilled nurses and clinicians who deliver compassionate care, clear explanations, and effective symptom management, especially in the SICU, obstetrics, and certain acute-care floors. For families that can leverage strong on-site advocates, request specific nurses or care teams, and plan for longer stays with built-in question time and discharge reviews, the hospital can still fulfill important needs, particularly for urgent, facility-wide access to a broad range of services and a location that reduces travel burdens. The key is proactive engagement: insist on a named point person, push for unit-level updates, and confirm a realistic window for tests, results, and discharge.
The practical path for families weighing Jamaica Hospital comes down to alignment of expectations with unit realities. If emphasis rests on rapid, coordinated care with steady communication and a respectful bedside experience, this facility can be workable but only when staffing is stable and leadership is clearly oriented toward patient-centered flow. If reliability, predictability, and consistently courteous interactions across every shift are non-negotiable, the prudent choice is to explore alternatives and benchmark against hospitals with stronger, more uniform patient satisfaction signals. For those who stay the course, a disciplined approach is essential: multiple pre-admission conversations, explicit discharge plans, and a patient advocate who can monitor progress across departments. In obstetric or surgical recovery where personal experience of care matters deeply, targeting units with documented staff-doctor continuity and proven bedside attentiveness is advisable.
In sum, Jamaica Hospital Medical Center – TCU presents a mixed proposition. It can deliver commendable, life-saving, or life-enhancing care in the hands of capable, stable teams, and it offers the advantage of location and breadth of service. However, the broad, repeated threads of dissatisfaction, long waits, inconsistent communication, and reports of staff attitude, dampen confidence for families seeking steady, uniformly high-level care. The decision point rests on tolerance for variability and the presence of strong on-site advocates, versus a preference for facilities with steadier staffing patterns and more predictable patient experiences. For many families in the area, it is worth evaluating alternatives in parallel, with Jamaica Hospital reserved for moments when immediate access to diverse services is essential and the care teams on duty demonstrate sustained, customer-focused excellence.
7 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
John F Kennedy International (5 miles away) LaGuardia (6 miles away) Newark International (18 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Jamaica Hospital Medical Center - TCU in Jamaica, NY is an assisted living community that offers a range of amenities and care services to ensure the comfort and well-being of its residents. The community features a dining room where delicious meals are served, providing nutritious options for residents with special dietary restrictions. Each living space is fully furnished, creating a homely atmosphere for residents. Additionally, the community boasts a beautiful garden and outdoor space where residents can relax and enjoy nature.
Housekeeping services are provided to maintain cleanliness and tidiness within the community. Move-in coordination is available to assist new residents in seamlessly settling into their new home. Residents can stay connected with family and friends through telephone and Wi-Fi/high-speed internet services.
The experienced staff at Jamaica Hospital Medical Center - TCU offer assistance with activities of daily living, such as bathing, dressing, and transfers. Specialized care is provided for individuals with diabetes, including diet management. Medication management ensures that residents receive their medications on time and as prescribed.
Residents of Jamaica Hospital Medical Center - TCU can enjoy a variety of scheduled daily activities to keep them engaged and entertained. Nearby parks provide opportunities for outdoor recreation and leisurely walks. Pharmacies located close by ensure easy access to medication supplies. Numerous restaurants nearby offer dining options for those who prefer eating out occasionally. Ample transportation options make it convenient for residents to travel around the area. Places of worship located nearby cater to the spiritual needs of residents, while theaters offer opportunities for cultural enrichment.
Overall, Jamaica Hospital Medical Center - TCU provides a comfortable and caring environment where seniors can receive the support they need while enjoying a fulfilling lifestyle surrounded by conveniences nearby.
Jamaica Hospital Medical Center - TCU is located at 8900 Van Wyck Expressway, Jamaica, NY 11418 in Queens County, New York
Jamaica Hospital Medical Center - TCU on seniors.fyi includes 11 photos including images showing building, urban, healthcare, architecture, exterior, waiting area, interior, seating area, and more.
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