Hillside Manor Rehab & Extended Care Center

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  • Interior

    A cozy entrance area featuring a sleek black table and a mirror, adorned with wall sconces.

  • Building

    A multi-story hospital building with a brick facade and numerous windows.

  • Architecture

    A modern building entrance with a covered walkway and a paved parking area.

  • Bedroom

    A patient resting in a hospital bed, covered with a blanket and connected to medical equipment.

  • Landscaping

    A commercial building with a parking lot and flags, surrounded by neatly trimmed bushes.

  • Exterior

    The exterior view of Hillside Manor, showcasing its welcoming entrance and parked vehicle.

  • Urban

    A view of a parking area with greenery and signage in an urban setting.

  • Wheelchair

    An elderly woman in a wheelchair wearing a blue vest, sitting comfortably indoors.

Hillside Manor Rehab & Extended Care Center

182 15 Hillside Avenue, Jamaica Est, NY 11432

For more information about senior living options: (844) 490-3973

4.7 from 100 reviews
5 stars
80
4 stars
14
3 stars
2
2 stars
0
1 stars
4

Skilled Nursing Facility

Overall Review of Hillside Manor Rehab & Extended Care Center

Pros

  • pro The facility is very clean and well-maintained.
  • pro The staff are friendly, professional, and attentive.
  • pro The lobby and common areas are clean, inviting, and smell pleasant.
  • pro Security personnel are courteous and helpful to visitors.
  • pro Parking in front of the building is convenient.
  • pro The facility provides excellent physical and spiritual care for residents.
  • pro The front desk and other staff greet visitors warmly and give clear information.
  • pro Across all departments, the staff are top notch and work well together.
  • pro The environment feels safe, private when needed, and respectful of patient dignity.
  • pro HR and admissions staff are courteous, efficient, and helpful; leaders like Ms. Patricia Nurse Consultant are exceptionally professional.
  • pro Families report positive experiences and good communication about their loved ones.
  • pro Staff across nurses, aides, OT/PT, and support services are praised for their care.

Cons

  • pro The aids were not conducive or accommodating to her when she needed help.
  • pro The admission process itself was a complete lack of respect for patient dignity.
  • pro There was zero communication between staff and family about her status.
  • pro The facility was described as forgotten and in need of major renovation, with plumbing issues and shared double rooms.
  • pro In room 922, the bathroom wouldn't flush.
  • pro The therapy wasn't thorough and did not help with her recovery.
  • pro The facility was described as awful and would not be recommended to anyone.

Review

Hillside Manor Rehabilitation and Nursing Center presents itself in many voices as a place where cleanliness, warmth, and professional care are everyday expectations. Across a broad collection of experiences, the property repeatedly earns praise for its inviting atmosphere, the crisp feel of the lobby, and the impression that the environment is well kept. Several visitors described walking in to a clean facility where air and surfaces were refreshed with hand sanitizer readily available, and where reception areas greeted families with smiles. The sense of order and upkeep appears to be a shared foundation for many who visit or place a loved one in care.

A recurring thread among the positive experiences centers on staff across departments. Families consistently noted that the personnel - from front desk and security to nurses, aides, and medication staff - were friendly, patient, and accommodating. A friend visiting a rehabilitation patient, for instance, described a security guard who not only verified pass procedures but also provided clear directions to the patient's room and elevators, making a first visit smoother. Other accounts highlighted the kindness of the security team and the way attendants and medical staff engaged with residents with respect, often calling attention to the "welcoming smile" at the front desk and the courteous manner shown by caregivers. The overall sentiment was that the team strives to be helpful, professional, and accessible for both patients and their families.

For many families, the facility stood out as a well-rounded home for loved ones receiving rehabilitation and geriatric care. Several reviews used superlatives like "Best Rehab/Nursing Home ever" to express gratitude for the combination of medical expertise and broad support services. Narratives spoke highly of the coordinated care across departments, the quality of medical and therapy staff, and the sense that every department - from maintenance and food service to security and HR - contributed positively to the patient experience. One visitor emphasized the deliberate care of both physical and spiritual well-being, painting Hillside Manor as a place where residents could feel secure and well cared for on multiple levels.

Beyond the clinical routine, some reviews highlighted moments of personal connection that left lasting impressions. Notable staff members were singled out for recognition, including admissions directors, social workers, and specific nurses who were described as exceptionally professional, approachable, and supportive. In several accounts, families expressed appreciation for staff who kept lines of communication open during stressful times, provided timely updates, and created opportunities for privacy and dignified visits. The facility's recreation and social work teams also received praise for their efforts to support loved ones through challenging transitions, with comments about celebrating progress and encouraging daily improvement.

Not all experiences were uniformly positive, however. A number of reviews documented significant concerns that warrant attention. One account described a grandmother's negative experience in which aides were not conducive or accommodating to her needs, and therapy was not thorough enough to support recovery. Another review painted a stark contrast: a patient who fell from bed early in a stay was left with unclear follow-up information, and family members reported conflicting accounts and a sense of dishonesty. A broader, more alarming entry recounted a forgotten place in need of major renovation, with structural and logistical problems described in detail - shared bathrooms, water-running fixtures, inadequate ventilation, and deeply troubling communication gaps between nurses, doctors, and families. Those messages also criticized the admission process as disrespectful to patient dignity and pointed to a lack of timely, clear communication as a frequent fault line.

Several notes further underscore these concerns as practical, everyday issues rather than episodic incidents. Maintenance problems appeared in some reviews (for example, a bathroom that wouldn't flush), as did difficulties with ongoing care logistics, such as registration and visitation processes that could be frustrating or confusing for families. While many visitors recalled parking being convenient, others noted it could be a challenge at times, and several accounts flagged the importance of maintaining consistent, high-quality care to prevent episodic issues from undermining trust. Taken together, these reviews present Hillside Manor as a facility with strong strengths in cleanliness, security, and multidisciplinary care, but with critical opportunities to improve communication, responsiveness during emergencies, and the thoroughness of certain therapeutic services.

For families weighing their options, the composite picture of Hillside Manor is a mix of commendable strengths and cautionary lessons. On the positive side, the facility frequently earns praise for its clean, orderly environment, supportive and professional staff, and a sense of genuine care that can reassure loved ones and their families. The presence of reliable security, the accessibility of front-desk personnel, and the dedication of social workers and admissions staff are repeatedly highlighted as valuable anchors for residents navigating rehabilitation and ongoing care. On the other hand, the negative accounts remind readers that there can be serious gaps in experience, particularly around communication, timely intervention, and the thoroughness of care when patients face complications. In several reviews, families urged prospective visitors to conduct thorough on-site evaluations, ask pointed questions, and advocate for their loved ones to ensure their needs are being met consistently.

Ultimately, Hillside Manor emerges as a facility where the strongest testimonials celebrate clean surroundings, attentive staff, and the sense that residents are treated with dignity and respect. Yet the cautions voice a compelling counterpoint: no care setting is perfect, and the most important decisions hinge on open dialogue, careful oversight, and proactive engagement with caregivers and administrators. For families considering Hillside Manor, these accounts suggest a thoughtful approach - visit in person, meet with admissions and nursing leadership, tour the common areas and patient rooms, and discuss expectations for communication and care plans. The facility's potential is clear, and with ongoing attention to the concerns raised, it can continue to grow into a dependable, well-rounded option for rehabilitation and geriatric support.

Features

Housing

  • 400 resident community capacity 400 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • John F Kennedy International (5 miles away) John F Kennedy International (5 miles away)
  • LaGuardia (7 miles away) LaGuardia (7 miles away)
  • Newark International (20 miles away) Newark International (20 miles away)
  • Westchester Cty (25 miles away) Westchester Cty (25 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Hillside Manor Rehab & Extended Care Center in Jamaica Est, NY is a premier assisted living community offering a wide range of amenities and care services. Residents can enjoy the convenience of an on-site beauty salon, cable or satellite TV, and community operated transportation for easy access to nearby attractions. The computer center allows residents to stay connected with loved ones, while the fitness room and gaming room provide opportunities for physical activity and entertainment.

The fully furnished accommodations offer comfort and privacy, with private bathrooms and kitchenettes for added convenience. Housekeeping services ensure that residents can relax and enjoy their surroundings without the worry of chores. Move-in coordination is available to make the transition as smooth as possible.

The dining experience at Hillside Manor is restaurant-style, with special dietary restrictions accommodated. Meal preparation and service are provided, allowing residents to focus on enjoying delicious and nutritious meals.

A small library offers a quiet space for reading and relaxation, while the wellness center provides resources for maintaining physical and mental health. Wi-Fi/high-speed internet access keeps residents connected to the digital world.

The care services at Hillside Manor include 24-hour call system and supervision to ensure the safety of residents. Assistance with activities of daily living such as bathing, dressing, and transfers is provided by compassionate staff members. Medication management helps residents stay on track with their prescribed medications, while a mental wellness program supports emotional well-being.

Residents can take advantage of concierge services for assistance with various needs, while fitness programs promote physical health. Planned day trips offer opportunities for exploration and socialization outside of the community, while resident-run activities foster a sense of community within Hillside Manor. Scheduled daily activities ensure that there is always something engaging happening within the community.

With parks, pharmacies, restaurants, transportation options, places of worship, theaters, and hospitals all located nearby, residents have easy access to whatever they may need or desire in their surroundings. Overall,Hillside Manor Rehab & Extended Care Center in Jamaica Est, NY provides a vibrant and supportive environment for older adults seeking assisted living services.

Nearby Places of Interest

Parks

  • Cunningham Park (1.3 miles)
  • Alley Pond Park (2.4 miles)
  • Forest Park (3.5 miles)
  • Flushing Meadows Corona Park (4.1 miles)
  • Allenwood Park (6.4 miles)

Transportation

  • MTA - Sutphin Boulevard Subway Station (1.7 miles)
  • LIRR - Jay / Hall Tower (1.8 miles)
  • LIRR - Jamaica Station (1.8 miles)
  • MTA Subway - Briarwood (2.1 miles)
  • Forest Hills – 71st Avenue (3.4 miles)
  • LIRR - Floral Park Station (3.9 miles)
  • Avis Rent A Car (3.9 miles)

Pharmacies

  • Walgreens (1.9 miles)
  • CVS Pharmacy (2.2 miles)
  • CVS Pharmacy (2.8 miles)
  • Walgreens (2.9 miles)
  • CVS Pharmacy (3.2 miles)
  • CVS Pharmacy (3.4 miles)
  • CVS Pharmacy (4 miles)

Theaters

  • AMC Fresh Meadows 7 (1.9 miles)

Restaurants

  • White Castle (2.2 miles)
  • McDonald's (3 miles)
  • Taco Bell (3.1 miles)
  • Burger King (3.5 miles)
  • Bobby Van's Steakhouse (4.6 miles)
  • Air France Lounge (4.9 miles)

Places of Worship

  • St Luke's Episcopal Church (3.4 miles)
  • Congregation Sons of Israel (6.7 miles)

Hospitals

  • Division of Vascular/Interventional Radiology at Long Island Jewish Medical Center (4.7 miles)
  • Winthrop University Hospital New Life Center (7.4 miles)
  • Winthrop University Hospital (7.4 miles)

Cafes

  • Starbucks (5.5 miles)
  • Starbucks (5.8 miles)
  • Starbucks (6.4 miles)

Physicians

  • 2 Pro Health Plaza (5.6 miles)
  • Orlin & Cohen Orthopedic Group (6.6 miles)
  • North Shore Gastroenterology Associates PC (6.6 miles)

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