Gentle Hands Home Care LLC

Pros

• The agency is consistently described as competent and lovely.
• Deborah is praised for quickly finding dependable caregivers in pinch.
• The staff reliably balances dignity, independence, and attentive care.
• The care team is accessible and brings a personal touch from the office to the home.
• The aides are personable, gentle, and engaging.
• The caregivers help keep loved ones healthy, happy, and safe at home.
• Families feel supported and reassured by the agency's professional and compassionate service.
• Specific caregivers (e.g., Oni, Austin, Shauna Riley) are noted as professional, compassionate, and highly skilled.
• The agency is trusted to handle complex needs, including dementia care and Medicaid-related tasks.
• Families describe the service as worth the investment and highly recommend it.

Cons

• The person answering the phone is very rude and not professional.
• The service is not inexpensive.

Review

When we think about keeping a loved one safe and comfortable at home, the right caregivers can make all the difference. That truth has shown through repeatedly in a stream of heartfelt experiences with Gentle Hands Home Care. From a difficult start during a family member's battle with Covid to the ongoing, dependable presence of compassionate aides, Deborah - the coordinator who steers the agency - has consistently connected families with caregivers who bring both dignity and independence to their loved ones. The sentiment across these accounts is clear: the people Deborah sends are not just competent; they are genuinely lovely, and the results feel almost miraculous for families who once worried about inviting strangers into their homes.

Many readers come into the process wary, shaped by negative stories they've heard and their own high expectations. Yet the overarching theme here is trust earned through thoughtful matching and open communication. Deborah listens, and the agency makes a concerted effort to align aides with clients' cultural backgrounds and personalities. Families note how accessible the team is, from the case worker to the assigned nurses, creating a personal touch that extends beyond routine care. Even when a loved one was initially resistant to home support, the aides' personable, gentle, and engaging approach helped establish a quick and meaningful connection. The ongoing commitment to fit and support remains evident: if anything changes, families say, they will say so, but so far the tone is consistently positive.

In one powerful motif, the aides become more than caregivers - they become trusted friends who help preserve a mom's high quality of life. One family highlights that mom's aides are with her around the clock and have proven invaluable as dementia takes its toll. The care team's presence translates into safety, health maintenance, and emotional steadiness, allowing families to keep their promise of keeping a loved one in her own home. While the service is not inexpensive, families express a clear sense that the value - especially for ongoing health, safety, and happiness - is worth every dollar. The gratitude is palpable: a chorus of thanks to Audrey and Dawn, to the team at Gentle Hands, and to the consistent care that has made this possible.

Specific caregivers have left lasting impressions that reinforce the agency's strong reputation. Shauna Riley, for instance, is described as professional, dedicated, and deeply knowledgeable about elderly care, giving families a strong sense that their loved one is in capable hands. Oni, another named caregiver, is described as very professional and compassionate and is credited with delivering great care to mom. The depth of expertise and the warmth of interaction from these caregivers illustrate why families feel comfortable and confident leaving the care of a loved one in Gentle Hands' hands. The outcomes aren't just about routine tasks; they're about a level of professional and human care that makes a real difference day by day.

Beyond individual caregivers, families repeatedly commend the agency's overall approach to service and accessibility. One reviewer praises the care coordinator's role - highlighting Deborah alongside Kim and the office staff - emphasizing how they stay in touch, respond, and provide practical help with medical needs and emergencies. From navigating Medicaid applications to coordinating with medical teams, the agency's guidance helps families feel seen, supported, and protected as they navigate complex decisions. The long-distance coordination story - where a family in Virginia relies on a NY-based agency to facilitate care for a mother in a nursing home transition - speaks to the trust and reliability Deborah and her team bring to the table.

There are moments of intense appreciation for the people behind the care. One family member, Austin, is singled out for his long-standing dedication, described as professional, compassionate, and intelligent, someone who helped the reviewer maintain a meaningful quality of life despite multiple health challenges. The sentiment is that these caregivers are more than staff; they are essential partners in the daily lives of their clients, someone the family can rely on, day after day. The gratitude for such consistent support shines through phrases like "the best HHA in the area with reasonable rates," and the recognition that CDPAP programs can enhance access to the right care when most needed.

Despite the overwhelmingly positive experiences, a note of caution does appear. One reviewer mentions encountering a staff member who was rude on the phone and not professional, highlighting that not every interaction is flawless. This singular experience stands out amid a chorus of praise and underscores the importance of ongoing attention to every touchpoint in the customer journey. It's a reminder that even in a service that earns high marks for compassion and competence, there can be rough patches that the agency would do well to address and improve upon.

Taken together, the stories present a compelling portrait of Gentle Hands Home Care as a trusted partner for families seeking in-home support that respects dignity, fosters independence, and delivers steady, compassionate care. The reviewers consistently describe a team that listens deeply, matches caregivers thoughtfully, and remains accessible through shared effort and clear communication. They recount a network of professionals - care coordinators, office staff, and frontline aides - who collaborate to keep loved ones safe, comfortable, and connected to their familiar rhythms of home. For many families, this agency isn't just a service - it's a lifeline that makes it possible to keep cherished parents and grandparents in the comfort of their own homes with grace and peace of mind. The chorus of gratitude is strong, and the sentiment is clear: Gentle Hands Home Care has earned a place of trust and admiration in the hearts of those they serve.

Located in Jamaica, New York, this area offers convenient access to various modes of transportation such as the MTA Subway and LIRR stations, making it easy for seniors to travel around the city. With several pharmacies nearby including Walgreens and CVS Pharmacy, healthcare needs are easily met. Additionally, there are plenty of parks like Cunningham Park and Forest Park for leisurely walks or picnics. The neighborhood also boasts a variety of dining options ranging from fast food chains like White Castle and Taco Bell to upscale restaurants like Bobby Van's Steakhouse. For entertainment, seniors can catch a movie at AMC Fresh Meadows 7 or relax at a nearby Starbucks cafe. Medical facilities such as Long Island Jewish Medical Center are within a short distance for any healthcare needs. Overall, this part of Jamaica offers a blend of convenience, amenities, and recreational opportunities that would be well-suited for senior living.

Transportation

• MTA - Sutphin Boulevard Subway Station (1.2 miles)
• LIRR - Jay / Hall Tower (1.2 miles)
• LIRR - Jamaica Station (1.2 miles)
• MTA Subway - Briarwood (1.7 miles)
• Forest Hills – 71st Avenue (3.1 miles)
• Avis Rent A Car (3.4 miles)
• JFK AirTrain - Federal Circle Station (3.4 miles)

Pharmacies

• Walgreens (1.8 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (3.2 miles)
• CVS Pharmacy (3.7 miles)
• CVS Pharmacy (3.7 miles)

Parks

• Cunningham Park (1.9 miles)
• Forest Park (3 miles)
• Alley Pond Park (3 miles)
• Flushing Meadows Corona Park (4 miles)
• Allenwood Park (7 miles)

Theaters

• AMC Fresh Meadows 7 (2.3 miles)

Restaurants

• White Castle (2.5 miles)
• Taco Bell (3.5 miles)
• McDonald's (3.5 miles)
• Burger King (4 miles)
• Bobby Van's Steakhouse (4.1 miles)
• Air France Lounge (4.4 miles)

Places of Worship

• St Luke's Episcopal Church (3 miles)
• Congregation Sons of Israel (6.6 miles)

Hospitals

• Division of Vascular/Interventional Radiology at Long Island Jewish Medical Center (5.3 miles)

Cafes

• Starbucks (6.1 miles)
• Starbucks (6.4 miles)
• Starbucks (6.5 miles)

Physicians

• 2 Pro Health Plaza (6.2 miles)
• Orlin & Cohen Orthopedic Group (6.7 miles)
• North Shore Gastroenterology Associates PC (7.2 miles)