Highland Care Center in Jamaica, NY
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Information last verified:
91 31 175Th Street, Jamaica, NY 11432
For more information about senior living options: (844) 490-3973
The environment is clean and secure, creating a welcoming atmosphere. The administrators are helpful and keep families informed about health issues and care plans. The staff are kind, polite, and attentive to residents’ needs. The facility is well-organized and focused on patient-centered care. The rehab department is fantastic, with dedicated PTs and OTs that help residents improve daily. Recreation staff, like Domonic, are beyond amazing and keep residents engaged with activities. The food is exceptional and meets residents’ preferences. The nursing staff consistently checks on residents and provides attentive care. The care team is professional, compassionate, and goes above and beyond. The facility feels like home and offers a sense of peace and safety for families. Security and front-desk staff are friendly and reassuring. Overall, many reviewers would highly recommend Highland Care Center for quality care.
The reviewer states Highland was the worst facility they’ve stayed in, alleging abuse, neglect, and daily torture. The reviewer alleges there was no medical care because the staff were not licensed or qualified to do the job. The reviewer claims patients received no food and that belongings were stolen or unaccounted for after a patient’s death. The reviewer asserts administration ignored concerns and protected bad apples on staff. The reviewer accuses the facility of understaffing and inadequate training, leading to neglect. The reviewer describes rude, inattentive nurses who did not answer call bells and served poor-quality food. The reviewer reports a patient being left unattended for days and receiving questionable wound care. The reviewer states there was unprofessional communication, including not revealing staff names and refusing follow-ups. The reviewer describes patients being shuffled between psych wards as punishment rather than for medical reasons. The reviewer calls the facility trash and says it should be shut down, citing theft, neglect, and harm to residents.Highland Care Center in Jamaica, NY is best suited for families seeking a rehab-forward environment where daily activity, clean surroundings, and steady staff engagement create a sense of security and momentum for recovery. The center tends to serve well those who need physical therapy and occupational therapy as a core path to return to independence after a hospital stay or a setback, with a calendar filled with music, games, and social programming that keep residents engaged. It is particularly attractive to families who prize visible progress, reliable housekeeping, and hands-on social work that coordinates care plans and occasional day passes. For long-term residents who expect unwavering, audit-ready medical oversight and a tightly regulated safety net, alternatives with firmer, more established risk-management structures may be worth comparing.
On the plus side, the facility earns consistent praise for its cleanliness, security, and overall atmosphere. Reviewers repeatedly highlight a clean, well-kept environment where administrators keep families informed about health issues and changes in care plans. Rehabilitation services are emphasized as a standout: daily PT and OT, updated equipment, and therapists who tailor goals to each resident’s abilities. Families also report strong engagement from the social work team, with a social worker who is readily available and helps arrange outings or day passes. The dining and activity programming, ranging from creative arts to live music and bingo, are frequently described as above average, with several residents noting deeply personalized attention from staff who label clothing, monitor progress, and encourage participation without pushing beyond comfort zones. In short, for rehabilitation-focused residents who respond to a lively, family-inclusive environment, the pros line up with meaningful, observable gains.
Yet the picture is not uniformly sunny. A chorus of reviews voices significant concerns about care consistency, safety, and communication. Some accounts allege abuse, neglect, or unsafe conditions, including stories of wounds not addressed promptly, dressing changes missed, and residents left unmet for extended periods. Several families point to gaps in medical oversight, with claims that clinicians may be under-resourced or slow to escalate urgent issues. Communication gaps are another recurring theme: difficulty getting through on the phone, delays in follow-up, and frustration when families feel left out of critical decisions or not fully informed about changes in care. There are also stark warnings about alleged theft of belongings and ambiguous responses to complaints, which understandably erode trust for families considering this center.
These contrasting experiences help explain why the center’s strong rehab and hospitality wins can be offset by serious, persistent concerns about safety and governance. The best-case narratives show residents thriving under a disciplined routine of therapy, regular nursing checks, clean spaces, and attentive aides who treat patients with dignity. When staff are present, compassionate, and proactive, especially on high-need floors, the center becomes a place where progress feels tangible and families sleep better at night. However, when that stability falters, whether through understaffing, miscommunication, or perceived neglect, the same environment can feel unstable and risky. The material difference hinges on whether care teams are consistently aligned, well-staffed, and accountable to families and regulators.
For families weighing options, certain residents and care needs suggest seeking alternatives. Those prioritizing rigorous, consistently high medical oversight and transparent, accountable leadership may want facilities with stronger grievance resolution records or longer-standing reputations for safety. Families navigating memory-care needs or complex wound-care requirements may also want to compare other centers with specialized units, tighter clinical protocols, and clearer escalation pathways. Additionally, households with active concerns about privacy, accountability, or potential financial exploitation will naturally seek venues with demonstrated, verifiable governance and robust family-communication protocols. Highland can meet many expectations, but it is prudent to compare state inspection histories, recent grievance activity, and recent survey results before deciding.
Prospective families should pursue a practical, validation-driven evaluation of Highland Care Center. Schedule a thorough tour that emphasizes resident-staff interactions during different shifts, specifically observing how aides respond to call bells and how nurses communicate medication changes. Ask about nurse-to-resident ratios on the rehab floor, wound-care procedures, and the center’s escalation protocol for urgent medical issues. Request to review recent incident reports and the follow-through on any past complaints, and press for a clear point of contact for ongoing updates. Confirm food quality and tailoring options, and sample a meal with a resident to gauge whether dietary flexibility aligns with individual needs. Finally, engage with the rehabilitation team about goal-setting, progress documentation, and how family involvement is integrated into daily care plans.
Ultimately, Highland Care Center stands as a compelling option for families that want a rehab-centric, clean, and hospitable setting with a track record of encouraging activity, social engagement, and daily progress. The clearest verdict is practical: for those who will be actively involved in care coordination and who value a warm, supportive staff culture, the center can deliver meaningful improvement and peace of mind. For families unsettled by reports of inconsistent medical oversight or serious safety allegations, it is essential to proceed with heightened scrutiny, demand transparent governance, and compare with other communities that may offer more uniform risk management. In the right hands, Highland Care Center can be a turning point toward recovery and renewed independence; in other hands, it demands careful oversight and informed persistence to ensure safety and sustained quality of care.
320 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
John F Kennedy International (5 miles away) LaGuardia (7 miles away) Newark International (20 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Highland Care Center in Jamaica, NY is a premier assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community provides a comfortable and inviting environment where seniors can thrive and enjoy their golden years.
Residents at Highland Care Center have access to a variety of amenities designed to enhance their daily lives. These include a beauty salon for grooming and pampering, cable or satellite TV for entertainment, a computer center for staying connected, and a fully furnished living space for convenience. The community also features a dining room with restaurant-style dining, ensuring that residents can enjoy delicious meals in a social setting. Additionally, there is a fitness room for those who wish to stay active, as well as a gaming room and small library for leisure activities. Outdoor spaces and gardens allow residents to enjoy nature and fresh air.
The care services provided at Highland Care Center are comprehensive and tailored to each resident's specific needs. The community offers 24-hour call system and supervision to ensure safety and assistance is always available when needed. Trained staff members provide assistance with activities of daily living such as bathing, dressing, transfers, and medication management. Special dietary restrictions are accommodated through diabetes diets and meal preparation services. Mental wellness programs are implemented to support the overall well-being of residents.
Highland Care Center takes pride in its vibrant activity program that aims to promote engagement and socialization among residents. Concierge services are available to assist with planning day trips and resident-run activities are organized regularly. Scheduled daily activities keep residents entertained and involved within the community.
The location of Highland Care Center provides easy access to several nearby amenities such as parks, pharmacies, restaurants, transportation options, places of worship, and theaters. This ensures that residents have convenient access to essential goods/services as well as opportunities for recreational outings.
Overall, Highland Care Center offers an exceptional assisted living experience with its abundance of amenities, top-notch care services, and convenient location. It is a place where seniors can feel comfortable, supported, and engaged in a vibrant community.
Highland Care Center is located at 91 31 175Th Street, Jamaica, NY 11432 in Queens County, New York
Highland Care Center on seniors.fyi includes 8 photos including images showing interior, bedroom, healthcare, dining, rehabilitation, exercise equipment, windows, decor, and more.
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