Highland Care Center in Jamaica, NY
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91 31 175Th Street, Jamaica, NY 11432
For more information about senior living options: (844) 490-3973
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The staff at Highland Nursing Home were incredibly welcoming. The facility is clean, well-organized, and provides a supportive environment for residents. The staff consistently demonstrates a high standard of patient-centered care. The staff are kind and caring. The service is awesome and is recommended to others. The environment is friendly, and the facility is clean. The activities program excels, with engaging events led by dedicated staff like Domonic. The rehab department is fantastic, with therapists who are sincere and dedicated to helping residents improve. The social worker Tekerya is always available and helps arrange day passes and resolve issues quickly. The facility is immaculate and maintains cleanliness through constant upkeep. The nurses and CNAs take excellent care of residents and are attentive and compassionate. The food is exceptional, with options and high quality that residents enjoy. The security measures are top-notch, keeping residents and families feeling safe.
The facility is described as trash, with claims that money was stolen from a resident's bank account, mail was redirected, and she was left unattended for days with no rehabilitation, and the food was described as trash. The facility is accused of neglecting residents, including a stage 4 bedsore that led to infections and the resident's death. The wound care at the facility is described as poor, with a bedsore on the top of the foot and allegations that staff failed to document properly or follow medical orders. Understaffing and inadequate training are identified as serious issues that jeopardize resident safety and care. Some nurses are rude and short with patients, and call bells are not always answered. The facility is criticized for not feeding residents adequately and for leaving them in feces or urine, as well as neglecting feeding tubes and wound dressings.Highland Care Center in Jamaica, NY is best suited for families seeking a rehabilitation-forward environment where daily therapy, attentive nursing, and a lively activity calendar drive outcomes. This community shines for residents who need focused PT/OT, consistent medical oversight, and a home-like setting that emphasizes dignity, cleanliness, and social engagement. For short- to mid-term rehab stays, the facility tends to deliver clear progress, structured routines, and hands-on staff who make residents feel seen. It is particularly favorable for those who want visible therapy momentum, regular updates from social work, and a dining experience that can rival many neighboring options.
That said, several families should consider alternatives or proceed with heightened due diligence. If long-term stability and flawless medical oversight are non-negotiables, the facility's mixed review history warrants caution. Wound care and emergency responsiveness emerge as recurrent pain points in some families' experiences, with grave concerns raised about missed cues and inconsistent communication. For memory care or highly specialized needs, this center's variability in past reviews suggests it may not be the safest default without corroborating assurances. Also, practical access concerns - such as reliance on elevators and a few reports of accessibility gaps - should be weighed by families with mobility-sensitive loved ones.
The strongest protection against the less favorable reports is the facility's robust rehab ecosystem and the consistent warmth of its frontline team. Post-acute success stories come from therapists and nurses who push for measurable gains, with daily progress tracking and a focus on individual goals. Cleanliness and a culture of engagement stand out across many visits, aided by a well-coordinated social work team and a recreation staff that keeps residents mentally and socially active. The kitchen and dining experiences sometimes surpass expectations, and residents frequently describe meals and portion control as thoughtful and satisfying. For families prioritizing tangible rehabilitation results, these elements often outweigh ordinary care experiences elsewhere.
Even so, the positives require careful amplification through direct dialogue and clear expectations. Pros offset cons most when families request explicit care plans, insist on close monitoring of wound care protocols, and confirm staffing levels for evenings and weekends. The most persuasive path is to tour with a sharp checklist: observe therapy sessions, speak with the head nurse about escalation procedures, and confirm who will coordinate long-term care versus short-term discharge planning. Ask about private rooms, as one family noted a mismatch between marketing promises and actual room-sharing arrangements. Also verify which staff members will be consistently available to your loved one, and whether the facility can honor specific dietary and medical preferences.
Red flags surface in several accounts that should not be dismissed. A subset of reviews alleges neglect, delayed emergencies, and families feeling shut out from the care process. These are serious claims that demand proactive validation through state inspections, a current care plan, and transparent communication channels before committing. While the majority of feedback highlights compassionate caregivers and measurable rehab gains, the presence of sharp detractors means potential residents should not auto-commit. The prudent approach is to treat Highland Care Center as a strong option for rehab with a clear, formalized plan for risk management, regular family updates, and explicit criteria for escalation to hospital-level care if needed.
In the end, Highland Care Center offers a practical, rehab-centric path for families who want aggressive therapy, daily structure, and an environment that feels welcoming and organized. The clinical upside - vigorous rehabilitation progress, attentive nursing, and a clean, activity-rich setting - can deliver meaningful outcomes for many residents. However, prospective families must enter with a rigorous questions-and-answers process: confirm private-room availability, review wound-care protocols, verify response times, and inspect the facility's actual bedside communication practices. If these conditions are satisfactorily addressed, Highland Care Center can be a solid choice; if not, alternatives with steadier track records on medical oversight and family engagement should be pursued with urgency.
320 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
John F Kennedy International (5 miles away) LaGuardia (7 miles away) Newark International (20 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Highland Care Center in Jamaica, NY is a premier assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community provides a comfortable and inviting environment where seniors can thrive and enjoy their golden years.
Residents at Highland Care Center have access to a variety of amenities designed to enhance their daily lives. These include a beauty salon for grooming and pampering, cable or satellite TV for entertainment, a computer center for staying connected, and a fully furnished living space for convenience. The community also features a dining room with restaurant-style dining, ensuring that residents can enjoy delicious meals in a social setting. Additionally, there is a fitness room for those who wish to stay active, as well as a gaming room and small library for leisure activities. Outdoor spaces and gardens allow residents to enjoy nature and fresh air.
The care services provided at Highland Care Center are comprehensive and tailored to each resident's specific needs. The community offers 24-hour call system and supervision to ensure safety and assistance is always available when needed. Trained staff members provide assistance with activities of daily living such as bathing, dressing, transfers, and medication management. Special dietary restrictions are accommodated through diabetes diets and meal preparation services. Mental wellness programs are implemented to support the overall well-being of residents.
Highland Care Center takes pride in its vibrant activity program that aims to promote engagement and socialization among residents. Concierge services are available to assist with planning day trips and resident-run activities are organized regularly. Scheduled daily activities keep residents entertained and involved within the community.
The location of Highland Care Center provides easy access to several nearby amenities such as parks, pharmacies, restaurants, transportation options, places of worship, and theaters. This ensures that residents have convenient access to essential goods/services as well as opportunities for recreational outings.
Overall, Highland Care Center offers an exceptional assisted living experience with its abundance of amenities, top-notch care services, and convenient location. It is a place where seniors can feel comfortable, supported, and engaged in a vibrant community.
Highland Care Center is located at 91 31 175Th Street, Jamaica, NY 11432 in Queens County, New York
Highland Care Center on seniors.fyi includes 8 photos including images showing interior, bedroom, healthcare, dining, windows, decor, television, building, and more.
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