Highland Care Center

Pros

• The staff at Highland Care Center is described as professional, cordial, and helpful, creating a welcoming atmosphere for visitors and residents alike.
• Residents enjoy a variety of engaging activities, including arts and crafts, karaoke, bingo, and outdoor patio time, fostering social connections and personal interests.
• Many reviewers express gratitude for the attentive care their loved ones receive, highlighting improvement in health and well-being since entering the facility.
• The facility is noted for its cleanliness and newly renovated environment, contributing to a pleasant experience for residents and their families.
• Positive experiences with food quality are mentioned by several reviewers who appreciate the improvements made in meal offerings.
• Some residents report their stays were supported by caring staff who were actively involved in their rehabilitation process.
• Many reviews reflect satisfaction with the friendly interactions between staff members and residents, creating a supportive community atmosphere within the center.

Cons

• The facility's staff does not seem to care for patients, leading to neglect and inadequate attention to their needs.
• The food served at Highland Care Center is described as disgusting and of poor quality.
• Patients frequently find themselves sitting in soiled conditions, indicating a lack of proper hygiene and care.
• Communication issues arise when family members repeatedly request to be removed from call lists without compliance from the facility.
• There are concerns about inadequate medical attention, with reports of patients not being seen by doctors regularly.
• Instances of infections and other medical complications occurred due to a failure in following proper care protocols for feeding tubes and PICC lines.
• The initial experience at the facility was negative, which led some residents to express disappointment regarding their overall treatment and rehabilitation experience.

Review

Highland Care Center, a rehabilitation facility, has garnered a diverse range of reviews from its residents and their families. While some praise the care provided to their loved ones, others express severe dissatisfaction regarding treatment conditions within the center. The facility seems to evoke mixed emotions: for many, it represents healing and progress; for others, it embodies neglect and disappointment.

On one hand, several reviews highlight commendable aspects such as professionalism and warmth from the staff. One visitor remarked on the impressive reception at the facility, noting that security personnel were both professional and courteous. Many pointed out how clean and well-maintained the environment was, with descriptions of quiet hallways and spotless rooms filled with necessary amenities. Residents engage in various activities that foster creativity and social interaction—such as arts, crafts, karaoke sessions, movies through streaming services like Roku and Netflix, bingo games—and enjoy nutritious meals. One reviewer celebrated their relative's progress in rehabilitation while expressing sincere gratitude towards the staff for their genuine care.

However, contrasting experiences have been starkly illustrated through other testimonies. A particularly alarming review described significant medical negligence involving an individual who had been placed on a ventilator due to inadequate monitoring of vital signs at Highland Care Center. The person's family expressed deep concern after being informed their loved one was not sent back to the hospital despite clear breathing difficulties observed during their stay at Highland. This sentiment was echoed by another reviewer who claimed that proper care protocols were ignored concerning feeding tubes and PICC line management—leading to infections that necessitated hospitalization.

Moreover, several accounts reveal ongoing issues with insufficient attention provided to residents’ basic needs. For instance, one family lamented about consistently finding their loved one sitting in unsanitary conditions involving feces or urine while detailing disappointing food quality offered at the facility. Others noted a lack of engagement amongst residents despite advertised activities; this led families to feel concerned about whether adequate stimulation was being provided to maintain mental wellness among residents.

Despite these criticisms surrounding care quality and attention administration issues raised by families who experienced distressing situations at Highland Care Center, some past patients relayed positive comments reflecting on their tenure there. They reported friendly interactions with staff members who demonstrated empathy towards them during recovery periods following medical challenges. Testimonials from individuals receiving therapy indicated that they found facilities supportive with engaged physical therapists guiding them through rehabilitation processes effectively.

As Highland Care continues evolving under new management—with refurbishments underway aimed at improving resident satisfaction—a shift can potentially be noted concerning meal quality as well as recreational offerings available within the center grounds. Although some improvements are observed according to certain reviewers regarding activities such as music performances or arts-and-crafts programs becoming more prevalent than before—a consensus about overall care consistency has yet remained hard-fought among differing perspectives shared among patrons visiting or staying there.

In conclusion, Highland Care Center stands as an establishment where experiences vary significantly based on personal encounters within its walls—from those who feel uplifted by dedicated support throughout challenging health phases—to those left feeling heartbroken by seemingly negligent practices resulting in adverse outcomes for relatives entrusted into their care systems. As such variability persists amid renovated spaces promising better environments for recovery alongside notable service shortcomings revealed across narratives—the ensuing challenge remains balancing improvement efforts while ensuring every resident receives attentive healthcare they rightfully deserve moving forward.

Transportation

• MTA - Sutphin Boulevard Subway Station (1.3 miles)
• LIRR - Jay / Hall Tower (1.3 miles)
• LIRR - Jamaica Station (1.4 miles)
• MTA Subway - Briarwood (1.8 miles)
• Forest Hills – 71st Avenue (3.2 miles)
• Avis Rent A Car (3.5 miles)
• JFK AirTrain - Federal Circle Station (3.5 miles)

Parks

• Cunningham Park (1.8 miles)
• Alley Pond Park (2.9 miles)
• Forest Park (3.2 miles)
• Flushing Meadows Corona Park (4.1 miles)
• Allenwood Park (6.8 miles)

Pharmacies

• Walgreens (1.9 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (3.2 miles)
• CVS Pharmacy (3.6 miles)
• CVS Pharmacy (3.8 miles)

Theaters

• AMC Fresh Meadows 7 (2.2 miles)

Restaurants

• White Castle (2.4 miles)
• Taco Bell (3.4 miles)
• McDonald's (3.4 miles)
• Burger King (3.9 miles)
• Bobby Van's Steakhouse (4.2 miles)
• Air France Lounge (4.5 miles)

Places of Worship

• St Luke's Episcopal Church (3.1 miles)
• Congregation Sons of Israel (6.6 miles)

Hospitals

• Division of Vascular/Interventional Radiology at Long Island Jewish Medical Center (5.1 miles)

Cafes

• Starbucks (6 miles)
• Starbucks (6.3 miles)
• Starbucks (6.4 miles)

Physicians

• 2 Pro Health Plaza (6 miles)
• Orlin & Cohen Orthopedic Group (6.7 miles)
• North Shore Gastroenterology Associates PC (7.1 miles)