Village At Northrise - Desert Willow I

Pros

• The admissions staff at the first facility was highly praised for their availability and willingness to answer questions.
• The therapists at the same facility were described as caring and attentive.
• The dementia section of The Village was complimented for its nice environment and caring staff.
• Northrise was highlighted as a top-notch facility that offers various levels of care, allowing residents to stay in one place even if their condition worsens.
• The living areas at the third facility were spacious and well-equipped with necessary amenities.
• Staff at this facility encouraged independence while offering assistance when needed.
• Residents were allowed to decorate their units, creating a warm and personalized atmosphere in the hallways.

Cons

• The staff has been non-responsive to family member questions and did not provide competent care.
• The patient's condition worsened after being transferred to the facility.
• The facility could use a facelift as some things seemed outdated and should be replaced.
• There is a lack of monitoring at the entrances/exits, potentially allowing unwelcome individuals to enter the building.
• The facility needs to increase staffing, particularly in the hallways and entrances, to ensure resident safety and smooth operations.

Review

When it comes to finding the right care facility for a loved one, hearing feedback from others who have experienced the services firsthand can be invaluable. In the case of Desert Willow 1, there seem to be mixed opinions regarding the quality of care provided.

One family had a positive experience with the staff at Desert Willow 1, praising their caring nature and willingness to answer questions. The admissions representative went above and beyond by keeping in constant contact with the family, even during evenings. The therapists were also attentive and compassionate towards their loved one's needs. The only aspect that could use improvement was the dietary options offered, although it was noted that the food wasn't terrible.

However, another individual had a completely different experience when their sister was transferred to Desert Willow 1 for rehabilitation. Unfortunately, due to Covid restrictions, family members were not allowed to be present during her stay. This lack of oversight seemed to result in subpar care. Their sister required assistance with basic activities such as getting out of bed and going to the bathroom, but there were instances where she fell without explanation. Family members have found it difficult to communicate with staff members who appear unresponsive. These lapses in care led to multiple infections that were not promptly treated by Desert Willow 1 staff and resulted in her condition worsening rather than improving.

On a more positive note, The Village seems to offer a good option for those diagnosed with dementia. One person mentioned that their friend appreciated the caring staff and enjoyed the food in this specialized section of the facility. While some felt that the rooms were on the smaller side for two people sharing, overall it provided a comfortable environment resembling a cozy bedroom with ample storage space.

For those seeking a comprehensive range of care options within one facility, Northrise is highlighted as an advantage worth considering. With independent living, assisted living, and memory care under one roof, it offers convenience should a resident's condition worsen over time. The facility itself is visually appealing, but the cost is noted as being on the higher end. This person has yet to make a final decision regarding Northrise for their loved one.

Finally, while moderately nice and spacious overall, some areas of the facility could use updating. The living areas were adequately equipped and even featured a central socializing space for residents to engage in activities and interact with one another. However, there seemed to be a lack of monitoring at the entrances/exits, potentially compromising security. On a positive note, each resident's room had a doorbell and viewer, allowing them to screen visitors before opening the door. Personalization was encouraged throughout the facility, with residents having the freedom to decorate their units as they pleased. The main area that requires improvement is increasing staff presence in hallways and entrances to ensure the safety and smooth running of operations.

In conclusion, choosing a care facility involves careful consideration based on individual needs and preferences. While Desert Willow 1 received mixed reviews concerning its level of care and responsiveness, The Village offers specialized dementia care with attentive staff members. Northrise stands out for its all-inclusive range of care options but comes at a higher cost. Overall, it is crucial for families to conduct thorough research, visit potential facilities in person (if possible), and gather as much information as possible before making a decision that best suits their loved one's needs.

Pharmacies

• Walgreens (0.4 miles)
• Walgreens (1.6 miles)
• Walmart Pharmacy (2.5 miles)
• Las Cruces Apothecary (2.5 miles)
• Compounding Specialists of The Southwest (2.7 miles)
• Albertsons Pharmacy (2.8 miles)
• Walgreens (2.8 miles)

Restaurants

• Taco Bell (0.5 miles)
• Panda Express (0.5 miles)
• Wendy's (0.5 miles)
• Arby's (0.6 miles)
• IHOP (0.8 miles)
• Santa Fe Grill Catering (0.8 miles)
• The Game II (1 miles)

Cafes

• Dutch Bros Coffee (0.6 miles)
• Starbucks (1 miles)
• Starbucks (1.3 miles)
• Dutch Bros Coffee (1.7 miles)
• Corner Bakery Cafe (3 miles)

Physicians

• Jonathan Owens, MD (0.9 miles)
• Rio Grande Ear, Nose And Throat (0.9 miles)
• Matthew Don Gillihan (0.9 miles)
• Eyes of the Southwest (1 miles)
• Rio Grande Medical Group (1.8 miles)
• Three Crosses Gynecology Las Cruces (2.1 miles)
• Las Cruces Imaging (2.4 miles)

Theaters

• Telshor 12 - Allen Theatres (1 miles)
• Cineport 10 (3.3 miles)

Parks

• Veterans Memorial Park (1.2 miles)
• Sam Graft Park (1.3 miles)
• Jade park (1.8 miles)
• Hadley Dog Park (2.2 miles)
• Metro Park and Splashpad (3.3 miles)
• Pioneer Park (3.7 miles)

Hospitals

• Mesilla Valley Hospital (1.3 miles)
• Davita Dialysis (2.7 miles)
• MountainView Regional Home Health (2.8 miles)

Places of Worship

• St Genevieve's Catholic Church (3.3 miles)
• Wellspring Church (3.5 miles)