Arbors of Del Rey in Las Cruces, NM

Pros

• The staff are friendly, caring, and the facility is clean.
• The Executive Director educates families about memory care and provides detailed information.
• Residents thrive at The Arbors.
• The community is incredibly friendly, helpful, and truly feels like home.
• The Arbors takes excellent care of the elders.
• The staff are compassionate, caring, and very helpful, with a consistently clean facility.
• The staff and residents have become like family to many families.
• The Arbors of Del Rey feels like home and is a blessing for families.
• The atmosphere is warm and inviting, with cozy common areas and a family-style dining room.
• The staff treat loved ones like family and genuinely connect with them.
• The Arbors provides safety, care, and happiness, and feels like a home away from home.
• Joy Gomez is compassionate and attentive, making families feel heard and supported.

Cons

• The employees and administrators are very unprofessional, with no communication or teamwork.
• The administrator Blanca is horrendous to staff and ancillary staff alike.
• The reviewer would not recommend the facility as long as the current administrator is running it, citing a terrible manager that makes residents unhappy.
• The administrator is the most unprofessional person running a facility that the reviewer has ever met.
• This was a nice place years ago, but after being sold (Aspen House), it's really sad to see it now.
• The layout was not particularly impressive, and residents didn't have their own bathrooms, with closets kept locked.

Review

Arbors of Del Rey is best suited for families seeking a warm, home?like setting with deeply caring, stable staff and solid memory?care support. This community excels for residents who benefit from person?centered attention, ongoing social engagement, and a culture that feels more familial than institutional. Reviewers consistently point to a staff team that is friendly, patient, and genuinely invested, including long?tenured employees who treat care as a calling. The environment is designed to feel like a living room, not a clinic: cozy common areas, a dining room that resembles family meals, and calm outdoor spaces that invite residents to linger. Notably, the backyards include animals such as a pony, goats, and ducks, which enhances stimulation and conversation for residents who thrive on gentle, sensory?rich experiences. For memory care in particular, the combination of continuity, warmth, and purposeful activities often translates to daily improvements in mood and engagement.

Families who should consider alternatives are those who prioritize private living arrangements with ensuite bathrooms, or who require a higher level of clinical oversight and administrative stability from day one. A subset of reviews flags layout and privacy as drawbacks: some residents do not have personal bathrooms, and closets are kept locked to manage wandering and safety. For households that place a premium on independent living with obvious privacy, or for those who expect consistently hands?on administration with a tightly controlled care plan, these design and governance realities may feel restrictive. Additionally, a few accounts raise concerns about leadership style and communication at the administrative level, suggesting that the management tone can significantly shape daily experiences. In short, this community can deliver extraordinary warmth, but it may not satisfy every expectation around autonomy and administrative predictability.

The core pros - exceptional staff warmth, clean and welcoming spaces, and a genuine sense of family - directly offset many of the talked?about drawbacks. The long?tenured team creates reliability and trust, so families can rest easy about day?to?day interactions and continuity of care. The care philosophy, including memory?care expertise and the Eden Alternative influences cited by sources, supports meaningful engagement, social activity, and dignity in aging. Residents participate in a wide range of activities - from gentle exercise and arts programs to movie nights - keeping minds active and routines predictable. The overall atmosphere reduces the isolation many elders feel at home, and the visible daily care creates reassurance for families that their loved one is respected and understood. While privacy and layout are legitimate considerations, the consistent warmth of the staff and the depth of engagement frequently make those concerns secondary for many families.

Memory care at Arbors of Del Rey stands out as a major strength. The facility earns praise for treating dementia and Alzheimer's with kindness, respect, and targeted stimulation. Commentators emphasize staff who connect with residents on a personal level, ensuring conversations are meaningful and the daily schedule offers varied cognitive?friendly activities. The presence of animals, accessible gardens, and a putting green adds sensory richness that can soothe anxiety and foster social interaction. For families with loved ones who benefit from supervised social time and structured routines, the memory?care program can outperform expectations, delivering not just safety but evidence of changing engagement and happiness. Still, potential residents should confirm how memory care is integrated with general housing and whether safety protocols, staff ratios, and programming align with specific needs.

Operational notes matter in the decision process. The leadership team at Arbors of Del Rey earns strong endorsements for professionalism and responsiveness, and several reviews highlight executives who are accessible and genuinely devoted to residents and families. That said, there are isolated accounts of less favorable interactions with a particular administrator, underscoring the importance of meeting the current leadership during a tour and evaluating whether the management style matches family expectations. Prospective families should also directly inspect room configurations and discuss privacy, bathroom access, and closet policies to determine whether the layout will meet personal comfort standards. In practice, this means scheduling a first?hand visit, meeting front?line staff, and observing how teamwork and communication occur on a normal day.

The bottom line: Arbors of Del Rey serves well families who want a heartfelt, community?driven setting with strong memory?care capabilities, long?standing staff, and a homelike ambiance that many elders instinctively respond to. It is less suited for those who require private en?suite bathrooms as a standard, or for households that demand a uniformly tight, highly centralized administrative operation from the outset. For families weighing options, the decisive factors should include privacy preferences, desired level of clinical oversight, and the degree to which a home?like, socially vibrant environment aligns with the loved one's personality and needs. If the goal is to maximize daily engagement, dignity, and warmth within a compassionate care community, Arbors of Del Rey is a compelling choice - with the caveat to verify current leadership style and the exact layout before deciding.

This part of Las Cruces, New Mexico offers a convenient and diverse range of amenities for senior living. With several hospitals nearby such as Mesilla Valley Hospital and MountainView Regional Home Health, residents have access to quality healthcare services. There are also various dining options including Santa Fe Grill Catering and Ruby Tuesday, as well as cafes like Starbucks and Dutch Bros Coffee for socializing and enjoying meals. For entertainment, theaters like Telshor 12 - Allen Theatres are easily accessible. Additionally, pharmacies such as Walgreens and parks like Veterans Memorial Park provide convenience and relaxation opportunities. Places of worship like Wellspring Church and St Genevieve's Catholic Church offer spiritual fulfillment for those seeking a supportive community. Overall, this area provides a well-rounded environment that caters to the needs of seniors looking for a comfortable and vibrant lifestyle in Las Cruces.

Hospitals

• Mesilla Valley Hospital (0.2 miles)
• Davita Dialysis (3.3 miles)
• MountainView Regional Home Health (3.5 miles)

Restaurants

• Santa Fe Grill Catering (0.5 miles)
• IHOP (0.5 miles)
• Ruby Tuesday (0.8 miles)
• Bosque Brewing (1 miles)
• Sonic Drive-In (1.1 miles)
• Blake's Lotaburger (1.2 miles)
• Spanish Kitchen (1.2 miles)

Theaters

• Telshor 12 - Allen Theatres (0.6 miles)
• Cineport 10 (3.6 miles)

Physicians

• Eyes of the Southwest (0.7 miles)
• Jonathan Owens, MD (0.7 miles)
• Rio Grande Ear, Nose And Throat (0.8 miles)
• Matthew Don Gillihan (0.8 miles)
• Rio Grande Medical Group (1.2 miles)
• Three Crosses Gynecology Las Cruces (1.6 miles)
• New Mexico Department of Health, Public Health Division District III, Dona Ana County Health Office (2.5 miles)

Cafes

• Starbucks (0.8 miles)
• Dutch Bros Coffee (1.1 miles)
• Dutch Bros Coffee (1.5 miles)
• Starbucks (2.1 miles)
• Corner Bakery Cafe (3.2 miles)

Pharmacies

• Walgreens (1 miles)
• Walgreens (1.4 miles)
• Las Cruces Apothecary (2 miles)
• Compounding Specialists of The Southwest (2.2 miles)
• Ben Archer Pharmacy (3.1 miles)
• Albertsons Pharmacy (3.2 miles)
• Walmart Pharmacy (3.3 miles)

Parks

• Veterans Memorial Park (1.7 miles)
• Jade park (2.3 miles)
• Sam Graft Park (2.4 miles)
• Hadley Dog Park (2.4 miles)
• Pioneer Park (3.3 miles)
• Metro Park and Splashpad (3.8 miles)

Places of Worship

• Wellspring Church (2.4 miles)
• St Genevieve's Catholic Church (3.1 miles)